MyToyota: The easy way to manage your Toyota

We are celebrating the launch of  MyToyota, a free-to-use online portal that allows Toyota owners to better manage their vehicle’s servicing and maintenance.

All new Toyota owners will be introduced to MyToyota when they buy their car. However, existing owners can also make use of the site, which can be accessed via toyota.co.uk/mytoyota.

The simple-to-use website also provides automatic reminders for key dates, such as servicing and MoT testing. Messages are delivered by text or email, depending on your preference. It’s more effective than scribbled notes stuck on the fridge door.

Registration also brings Toyota Rewards: regular offers and discounts specifically for Toyota owners provided by partner businesses such as Virgin Holidays, Ticketmaster and Superbreak.

Finally, users can select their preferred Toyota Centre and gain quicker access to Toyota’s on-line service booking system.

And as it recognises each vehicle uploaded to it through its registration number, MyToyota will present its specification and its full service history. It will also indicate which accessories are available if owners want to upgrade their car.

Where there’s more than one Toyota in the household, multiple vehicles can be registered to the same user account.

Comments (18)

  1. Frankly, it’s a pretty badly-designed website. Right from the first page you get after you log in. (There’s a page with two buttons that says something like “OK, proceed” and “No, go back”. I’ve just logged in. And I didn’t ask a question. So why provide me with two possible responses to a question nobody asked? Just take me to the home page already!

    And that constant popup asking me if I want to chat – talk about annoying. Show it once (if at all) and then leave it as an option for the user to access if they want. Clearly some web developer thinks it’s tthe best feature ever, and therefore has to be thrust in the user’s face every 10 seconds or so. It was the web equivalent of a shop assistant constantly interruping your browsing to ask if you need any help.

    Other things I found poor were that it didn’t already know my car details. I’d just bought a new Auris. And the dealership had my email address (and set up the account.) So why wasn’t the car already there, associated with me by virtue of the email address being the same? There’s no security risk in doing so, since I needed to click on an activation link sent to my address, so you should know it’s really me. And why do I need to manually set reminders for services? You know when they’re due better than I do, so why not already have that in there based on the make and model?

    The journey planner is pretty poor. It picks a route for you, with no way to amend that route. Tough luck if there’s roadworks and you want to avoid an area.

    In the end, I just gave up and closed the account. There appeared to be no advantage to me in using the site. I’ll just call my dealership when my services are due instead.

    1. Hi Rachel,
      We’re sorry to hear that you didn’t find the My Toyota portal helpful or easy to use. These comments are monitored and fed back to our team so we will make sure this is passed on. Many thanks.

  2. Dear Will,

    I don’t know if I am on the right sight, for MyToyota, to sgn-up for five (5) easy steps.

    can you kindly ask Hayley Gra from the Bromley Branch to resend ”Mytoyota visit
    to E-Mail address .

    Kind regards,

    Heather

    also the workers of the Bromley Branch work well, courteous and they have a good manners.

  3. Hi,
    I bought my new Auris one year ago, so it went for its first service this week. I reported that the audible alarm for seat belts / ignition key / headlights, is practically inaudible, and so is useless. Garage said that’s how it is, and they could not adjust it. Surely it should work. What should I do?

    1. Hi Norman
      Thanks for your post.
      We have checked this with the product team and the audible warning signal is set during production and this cannot be adjusted. We have fed back your comments to our product team though for consideration during future product reviews.

  4. I’ve just up graded my Toyota yago go to the yaris icon plus and what surpurb car I’m totally gob smacked it’s just the best in every way shape n form…..it’s got so much I didn’t know where to start n then I realized that I didn’t need to do anything because toyota done it all for me on the day I collected my car radio stations everything rite down to making my lights auto so I didn’t need to worry about those things….thank you toyota for a wonderfull car n surpurb service.x

    1. Hello Debbie
      Thanks for your post and it is great to hear your comments about your new Yaris.
      We are glad you are liking the specification of your new car and keep us posted on how you get on.

  5. I have a auris with sat nav and would like know how to down load postcodes from my computer for visits the next day rather than input them manually can any help

    1. Hello Michael
      Thank you for your post.
      You will need to register your car on the Touch & Go customer portal ( go to http://www.my.toyota.eu).
      They will then need to follow the instructions in the connected services section of the FAQs of the customer portal, which you can access by clicking on the small round question mark situated near the top right of your screen. This will then allow you to either download the point of interest to a blank USB stick and transfer it to the car or send it directly to the car via your mobile phone, to send it directly you will need a compatible mobile phone and a contract with your mobile phone provider that allows for tethering.
      Hope this helps.

  6. I have tried several times to login to My Toyota with no success. I have spoken to the helpline twice and was told an IT person would ring me back but no one has . This was on 10.09.13.I do have their names but do not want to put them on this forum.

    The problem is when I enter my new Auris reg. and VIN number,my old car which is a Yaris and no longer belongs to me comes up. CAZ5661 is a cherish registration number which has been transferred to the new car. Can you check this out please.

  7. I have tried to login to my toyota got as far as search for local toyota dealer
    Put in my post code PE4 7ZF.Reg no number AK12TPF.
    Taped on search but no joy have tried several times
    Please what am I doing wrong

    1. Hello,
      We’ve looked into this for you and have updated your records. We ask that you try to log in and verify your details, it should now be working for you.
      Please do let us now if we can help further. Many thanks.

  8. Hi

    Does MyToyota work with Toyotas that have been imported to the UK or is this solely for cars that were first-registered in the UK?

    Thanks!

    1. Hi Jamaine,
      UK registered cars are already in the system. Cars from Europe we can add in however cars from outside Europe we can’t register, I’m afraid.
      We hope this helps! Let us know if you have any other questions.
      Thanks!

  9. I would appreciate a copy of the intial brochure on the RAV4 which I assume will provide details of the colours available for the Automatic Petrol version of the ICON AWD as I would like to condider placing an order for my wife. Thanking you in anticipation.
    Regards

    David Lodge

    1. Hi David,
      The new RAV4 preview brochure isn’t available just yet, it is expected later this month. You will then be able to request this through our website: toyota.co.uk.
      We will be sure to keep you updated on the latest new model information here on the Toyota Blog.
      Many thanks.

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