5 year toyota warranty

Your Toyota warranty: keep your car covered

Your Toyota is one of the most reliable and durable cars on the road, but our comprehensive warranty package gives you added peace of mind. Touch wood, you won’t need to make use of our warranties, but it’s good to know you can rely on them if and when you have to.

Find out more: Toyota Insurance and Warranty

Every new Toyota passenger car comes with a five-year, 100,000-mile mechanical warranty. There’s no mileage limitation in year one and the warranty also covers any mechanical fault caused by a manufacturing defect.

As well as the mechanical warranty, every new Toyota passenger car has a 12-year anti-corrosion and perforation warranty. The cover protects against rust perforation affecting sheet metal body panels as a result of a manufacturing fault and there’s no mileage limit. There’s also a three-year paintwork and surface rust guarantee.

Toyota is the world-leader in hybrid technology, and our hybrid batteries are covered by the Hybrid Battery Warranty. This guarantees lasts for five years and 100,000 miles. What’s more, this cover can be extended for another year or 10,000 miles simply by taking your car to a Toyota Centre for a Hybrid Health Check. The check is free of charge if carried out as part of a service. Even if your car isn’t due a service the Hybrid Health Check costs just £39.

It’s not just the Hybrid Battery Warranty which can be extended. Whether you have owned your car from new or bought it as a used car, a Toyota Extended Warranty means you can enjoy peace of mind for longer. To preserve this warranty you’ll need to have the car serviced or inspected annually (or more frequently for a high-mileage driver) by a Toyota Dealer or Service Outlet.

The benefits of a Toyota Extended Warranty go well beyond the obvious, and make most aftermarket warranty packages look rather lacking. Not only does the warranty cover parts and repairs, it also helps keep you on the road if there is a problem with your Toyota. If you can’t drive your car because a part has failed you can claim up to five days’ car hire to a maximum of £45 per day (including VAT) after the first 24 hours.

Our Extended Warranty also entitles you to hotel expenses if the repair or replacement of a protected part takes more than 24 hours from arrival at a Toyota Dealer and you are more than 20 miles from your home, paying up to £150 (including VAT) towards one night’s accommodation, including breakfast.

The Toyota Extended Warranty also covers you against unexpected repair bills following an MOT failure. As long as the vehicle is repaired and passes, your Extended Warranty will pay for repairs or replacement of covered parts including labour, up to the vehicle’s purchase price. All you have to pay is the original MOT test fee and the first £10 of any repair costs.

So, your Toyota is one of the most reliable cars on the road and comes with one of the most comprehensive warranty packages. It’s a belts and braces approach which gives peace of mind to our customers.

See also:
The Toyota Hybrid Warranty: technology you can rely on
The Toyota Extended Warranty: long-term peace of mind
Toyota warranty

Comments (170)

  1. Can I check the service history and validity of the 5 Year warranty of a car I am looking at purchasing. The car is being sold by another dealership. Registration is DX65XRY. Thank you

    1. Hi Donna,
      Thanks for getting in touch.
      We are unable to give vehicle details out if you are not the vehicles current registered owner.
      We would suggest you speak to the dealership selling the vehicle to find out this information.
      Thanks.

  2. Hi there

    I have a 2015 Avensis which has covered 110,000 miles. The drivers side electric window switch has started to work intermittently and I worry it will stop altogether soon.
    Will this be covered by the 5 year warranty ?

    1. Hi Mark,

      Thanks for getting in touch. Sorry to hear that you’re experiencing an issue with your vehicle. Please contact your local Toyota Centre, as they will be able to assist you further.

      Thanks.

  3. Hi there, i have a few questions. My car is a 2014 model prius, about 91000 mileage. It stopped working and this message came up “Check Hybrid System Stop The Vehicle In a Safe Place”. I then took the car to Toyota dealer on edgeware road with the help of AA. They diagnosed the car, kept it in the garage for almost 2 days. They told me there was a problem with the egr valve and it needs to be replaced. They said the price of the egr valve will be covered in the warranty. But they told me that they will still charge me for cleaning the manifold. I reluctantly paid the money, which was £192. I picked the car up from the dealer and almost 9 to 10 miles in my journey I got the same message again. Now this raises a few questions. How did the exact problem come so quickly when they had the car for a day and a half? They replaced the part and charged me as well for it, EVEN THOUGH THE CAR IS IN WARRANTY. I find this Toyota 5 years warranty very misleading. What’s the point of it, if the customers still have to pay for the repairs of the parts in warranty??? Why was I charged? I use this car for my business (uber) on a daily basis and I have been losing money. Who will compensate for this as the car still sits in the garage?

    I await your reply.

    1. Hello, Moazam. We were informed by our colleagues that you have contacted us previously on Facebook with regard to this. We would recommend contacting our Customer Relations team who is best placed to look into this. You can contact us, using this form here: http://fal.cn/ygcV Alternatively they can be called on 0344 701 6202. Our team is available from Monday to Friday from 8:30am – 6pm and Saturday from 9am – 1pm. We hope to rectify this soon. Thanks.

  4. Hi there, i have a few questions. My car is a 2014 model prius, about 91000 mileage. It stopped working and this message came up “Check Hybrid System Stop The Vehicle In a Safe”. I then took the car to Toyota dealer on edgeware road with the help of AA. They diagnosed the car, kept it in the garage for almost 2 days. They told me there was a problem with the egr valve and it needs to be replaced. They said the price of the egr valve will be covered in the warranty. But they told me that they will still charge me for cleaning the manifold. I reluctantly paid the money, which was £192. I picked the car up from the dealer and almost 9 to 10 miles in my journey I got the same message again. Now this raises a few questions. How did the exact problem come so quickly when they had the car for a day and a half? They replaced the part and charged me as well for it, EVEN THOUGH THE CAR IS IN WARRANTY. I find this Toyota 5 years warranty very misleading. What’s the point of it, if the customers still have to pay for the repairs of the parts in warranty??? Why was I charged? I use this car for my business (uber) on a daily basis and I have been losing money. Who will compensate for this as the car still sits in the garage?

    I await your reply.

    1. Hello, Moazam. We were informed by our colleagues that you have contacted us previously on Facebook with regard to this. We would recommend contacting our Customer Relations team who is best placed to look into this. You can contact us, using this form here: http://fal.cn/ygcV Alternatively they can be called on 0344 701 6202. Our team is available from Monday to Friday from 8:30am – 6pm and Saturday from 9am – 1pm. We hope to rectify this soon. Thanks.

  5. My Rave4 2014 failed mot to due to rear suspension pin bushes,its still under 5 years warranty.which expires in July 2019.Can you please advice me this covers under 5 warranty? it has full manufacturer service history and mileage 57k. Thanks

  6. Purchase of my 2014 RAV4 AWD, was biggest mistake I’ve ever made. After having suspected noises from rear differential axle, I have went to nearest dealer with warranty repair request. After one week, recived car back with same problem but described as a repaired. Currently noise is much worse (almost banging), and only one option is sending car for private garage for mega-money AWD system repair. This is example how after sale service and 5years Toyota warranty works…car is 4years old and has covered only 40 000 miles.

    1. Hi Jacek, thanks for getting in touch. We’re very sorry to hear you’re experiencing issues with your RAV4. If you have taken your car to your dealer and are unsatisfied with the outcome, we would recommend getting in touch with our customer relations team so they can look into this for you.
      To speak to a member of the team at Toyota Head office:
      Open Monday to Friday from 8:30am – 6pm
      Open Saturday from 9am – 1pm
      (excluding bank holidays)

      Tel: 0344 701 6202
      Alternatively you can use our contact form here: http://fal.cn/yqnu.
      Thanks.

  7. Hi,

    I have a second owner 2 year old Toyota Verso Design which I bought from a dealer. The car is fitted with Touch and Go 2.

    I have just tried using the USB port to play music. The USB memory stick is unrecognised and the USB ICON on the media unit is greyed out. I have tried several different USB memory sticks.

    Can you please inform me if the Touch and Go unit covered under the 5 year Warranty and how I go about getting this fixed under warranty.

    Thanks

    Ramesh

    1. Hi Ramesh, we would recommend getting in touch with our multimedia team about the issues you have been experiencing.
      The team are open Monday to Friday from 9:30am – 5pm

      Tel: 0344 701 6202 or email: multimedia@toyota.co.uk

      Thanks.

    1. Hi Paul,
      All comments have to go though an approval process before being posted on the blog. We have now responded to your previous question.
      Thanks.

  8. I am having a problem with the seat belt warning alarm going off even though no one is sat in the seats would this be covered under warranty.

    1. Hi Paul,
      Thanks for getting in touch.
      We’d advise taking your vehicle to your nearest official Toyota Centre for the condition to be diagnosed. The Centre will then be able to confirm if the condition is caused due to a manufacturing defect and therefore if covered under the terms of the warranty.
      You’ll be able to find your local Toyota dealer here: https://www.toyota.co.uk/find-your-dealer.json.
      Thanks.

  9. Hi I have a GT86 and I’m due to put an extended warranty on it in June, I’ve been looking at lowering springs for my car but wondered if and how this would effect my warranty?!

    1. Hi Melissa,
      Thanks for getting in touch. We can confirm that as the vehicle is being taken out of manufacturers specification, warranty will reject any failure that can be directly attributed to the fitment of the springs / lowering of the suspension.
      Thanks.

      1. Many thanks that’s why I asked first as didn’t want to risk it, I like my peace of mind with my warranty! Looks like no springs for me for now!

        Many thanks

  10. Hi I have Prius and I service booked for Friday 20/04 the mileage is around 9950 miles is it going to be a problem if when I take the car for service it is more the. 10k?

    Thanks

    1. Hi Rafaela,
      Thanks for getting in touch.
      We appreciate that due to lead time variances and personal obligations it’s not always possible to comply exactly with the service schedules. Generally speaking, we’ll accept a variance of up to 1,000 miles or 2 months against each service interval.
      Hope this helps.

  11. Hi
    I purchased a used rav4 reg af15wbo from toyota cambridge in 2016 , the first service was carried out at 13600 miles at around six months, will this affect the warranty.thanks
    Stephen webb

    1. Hi Stephen,
      Thanks for getting in touch. The late service will only affect a maintenance related failure. However, at this mileage it’s unlikely to affect the warranty in any way. Hope this helps.

  12. I’m not usually one to complain, but I’m very unhappy with the service I’ve received recently.

    My first issue I let go and didn’t bother raising, but feel I should mention it whilst contacting you. Last month was my second service and I was charged more than the first year as an air con service was required, so I was fine with that, however when I went to collect my car, the man stated that they hadn’t bothered to do the air con service and just to come in (take up my own time when this should have been done during the service) if my car starts to smell when using air con. Despite this, I was still charged the full amount, for something that wasn’t carried out.

    My main issue started on Tuesday, I went to get out of my car but couldn’t unfasten my seat-belt in the drivers seat of my car which is 2 years old. There has never been any damage to the seat-belt before and I’ve no reason to believe that the fault is from anything that I’ve done. This worried me, as it’s of course a safety feature and I feel that this really shouldn’t be happening with a 2-year-old car, though I understand that things do go wrong. I called Toyota and they suggested that I come in, which I did straight away. When I got there, they tested the belt to see if they could un-jam it but couldn’t and said they’d need to order parts which again I understand. They stated they’d have them in the following day. I did however need a courtesy car for getting to and from work, but the first available date to get one was 3 days later, which is today. Again, fair enough, though nothing in regards to safety regulations was mentioned and they let me leave and drive off in my car with no working seat belt. They then phoned me yesterday evening to confirm that I would be coming in this morning which I agreed. I finished work at 9pm last night and do so again tonight and I’m working all weekend with only 1 day off over the next week, so it’s been difficult to fit in, but again that is outside of your control so I understand that this isn’t your fault. I then got up earlier than usual this morning to go and drop off my car and get the courtesy car. After 6 hours of them having my car, they called me to say that they’ve not got the parts in and that I must come and collect my car. I went to collect it on my lunch break (and didn’t have time for any lunch due to this) and when I asked when the parts would be in, they said they didn’t know. Again, nothing mentioned about the fact that they’re sending me off in a car with no working seat belt in the drivers seat. I am now either going to have to continue driving with no working seat belt at my own risk, or pay money for public transport and taxi’s, which I feel isn’t fair given that a seat belt shouldn’t just break after 2 years, especially as there has never been any crash or any reason for the belt to break. I don’t like the fact that my safety or the fact that I shouldn’t be legally allowed to drive this car has been mentioned at all and I’ve been sent off twice with this car and also with no indication as to when it can be fixed. When the parts do eventually get in, I’m again going to have to wait until a courtesy car is available and try and fit in dropping off/picking up my car twice throughout the day into my busy schedule, which will be my third trip by that point.

    1. Hi Mikki,
      We are sorry to hear this. We’d advise contacting our Customer Relations team directly, you can find their contact details here: https://www.toyota.co.uk/contact-us/index.json. Similarly, we could pass your details on to them, we have your email address but to we’d also need your full name and you car registration.
      Thanks.

  13. Hello,

    I am trying to call Toyota Customer Relations on 0344 701 6202 but calls disconnected after around 30 seconds.
    So I am putting my question here.

    I recently requested a service plan to my recent toyota and I am completely in shock with the price (around 250£ per service) and what they do in the service is basically change the oil and put screen washer.
    As I refuse to compromise with this, I went look for how I can maintain the warranty of the car and after a lot of searching because it is difficult to find some customer rights, I was able to detect that I can do all the services in any mechanic but I have to buy all the parts in toyota, including the sreenwasher.

    My question is how can I get these parts? at the nearest local store certified by you?

    Regards,
    Carlos

    1. Hi Carlos,
      Thanks for getting in touch. We’re sorry to hear you were having trouble calling our Customer Relations team. With regards to your question, we’d recommend that all servicing is carried out by an Official Toyota Centre / Official Toyota Service Outlet.
      If you would like to discuss this further, we’d be happy to pass your name and email address on to the Customer Relations team.
      Thanks.

        1. Hi Carlos,
          We can confirm that you will receive an invoice with details of the part number, amount, Vat, order number etc. Hope this helps.

  14. Hi, I have recently bought second hand Toyota Auris from a private dealer but he has failed me to provide any service history record.Does my car still in warranty and whats about hybrid battery Warranty.

    1. Hi there,
      Thanks for getting in touch. Please could you provide your reg or VIN number so we can look further in to this for you. Thanks.

        1. Thanks for providing this.
          The vehicle should be inside its warranty period, as it was registered in August 2016. The warranty will expire after the 5 year period, permitted that you haven’t exceeded the allotted mileage shown on this web-page: https://www.toyota.co.uk/owners/warranty/toyota-warranty.json.
          If you have any further questions, we’d advise going to your local Toyota Centre. You can find your closest dealer here: https://www.toyota.co.uk/find-your-dealer.json.
          Hope this helps.

          1. Thanks for your prompt reply.I went to one of your dealer(RRG Bolton) today for booked check up appointment but then refuse to perform any check(free of charge) as according to them I do not have any service history and hybrid health check record.They have given me an estimate of £331.22 for service.

          2. I think you have not read my message properly.They has refused to do any free check up as I have no service history record and it invalidate warranty?

          3. Hi Deamakram,
            We believe that RRG will be quoting you for the first service, or potentially the second service, depending on the mileage and length of time over the first service interval. If you wish to discuss this further we’d advise contacting our Customer Relations team as they are in the best position to assist. You can find their contact details here: https://www.toyota.co.uk/contact-us/index.json. Thanks.

          4. There is no warranty anyway when it comes to claims … 🙁
            I am reading this because I am having a dilemma: to go official or DIY as always and having read this tread I can se that they will not honour any claims anyway. So could as well save myself a couple of grand and make sure it is done properly every time. Hybrid check is only £45 or may be an app and ODB2 atm everthing else is just a car!

  15. toyota extended warranties are not toyota backed but underwritten by other company.all they will say is the fault is wear and tear including engine faults .WORST cheating and scam.

      1. I’ve toyota prius which is 2014 models. I bought the car july 2015 since then I’ve done all the service around 10 to 12 k as i drive around 25k a year. In last service done in 97k they found a problem with engine. When i went to the dealer they said I’ve to pay for the dignose where about the problem with the engine. Car multimedia dystem also doesn’t work. They tried to dignose car multiedia problem didn’t ask me to pay for that. Then why I’ve to pay for engines diagnose? As toyota advertise we take so much time, care and pride in every car we make we give each one a five-year (or 100,000 mile) warranty. Which means you can just get in and drive safe in the knowledge that if you do ever need our expert help in any way, we’re here for you.

        I need expert help and its not free for me!! While my car is under warranty!
        Any suggestions will be appreciated.

  16. Hi, I am planning to buy a 2017 Toyota Avensis , Reg FD17 ESU. it was serviced on 15-Nov-2017 when the mileage was 12615 miles. could you please confirm if its remaining warranty is still intact ?
    Thanks
    TK

    1. Hi Tushar,
      Thanks for getting in touch. Warranty will not be void because of missed / overdue service, only maintenance related failure will be affected. Different vehicles have different servicing intervals. We’d advise contacting your local dealer for further information. You can find your local dealer here: https://www.toyota.co.uk/find-your-dealer.json. Many thanks.

  17. Please read this one:-

    I use my cars for about 30,000 miles a year, i am an Advanced Driver and will have clocked up over 1m miles over the past 35 years.
    i have never had a clutch problem on any previous vehicle of any make until Toyota Aygo.

    2 years ago the clutch failed at about 40000 miles. i was fobbed off by Toyota; you know, the usual wear and tear argument. I naively accepted it and paid for a new clutch myself. No claim against Toyota. £450 down the pan.

    I bought another new Toyota, this time with a 5 year Warranty. Jemca Sidcup, Kent. Loads of re-assurance followed about how good the ‘no quibble’ warranty was.

    Well, would you believe it, the clutch failed at 41,000 miles again, and within warranty.

    I took it into the same Toyota garage (Jemca) and before even looking at it, they said it was wear and tear. I explained my history (previous Toyota, 1 million miles with no other clutches etc etc) and
    I said i wasn’t falling for their fob-off again. They hadn’t even seen the car!

    They then said clutches weren’t covered under the warranty at all and that i could only expect 20,000 miles off any Toyota clutch.

    This was the Toyota main dealer who sold the car to us in the first place. Now that would make a good selling point for Toyota cars wouldn’t it; “Don’t expect more than 20,000 miles before you need a new clutch.- confirmed by Main Dealer”.

    They wanted £150 up-front to diagnose the problem, and then rang me during the day to ask for another £300 to strip the clutch down to confirm their blind appraisal that it was wear and tear.

    The matter is clearly heading for the motor ombudsman at this rate; what sort of Warranty asks me to pay £450 up front for them to diagnose a faulty clutch? I could get a new one fitted for less at my local garage.

    Of course, Jemca are playing fast-and-loose; it is for them to prove an exclusion under the warranty and not for me to pay up-front and then for Jemca to cheat their customers.

    In the meantime i have rung Toyota UK and would you even believe it, they don’t have anyone, anywhere in the UK who can answer any warranty queries; there is no such department. They clearly don’t want to talk about their warranties, other than when selling a new car.

    Anyway, perhaps Toyota Customer Services can intervene, before this one gets even more ugly; i have called them and am waiting for a call back; but take this: when i rang apparently they were all in a meeting! I explained that i didn’t appreciate a dishonest response;. Yes one might expect dishonesty from a local Toyota dealer, but at head office level it was disgraceful.

    1. Hi Colin,
      We are sorry to hear this. The clutch is subject to wear & tear, in the same way that brakes are. As with all warranty, cover is limited to a confirmed manufacturing defect only. Many thanks.

      1. That was a very brief reply to a detailed blog.
        About as brief as you could get.
        To help me, can you explain how a Main Dealer can diagnose wear and tear without even looking at the clutch and then again without dismantling it please?

        1. Hi Colin,
          We’re very sorry to hear of your issues with the dealer. The life time of a clutch is very dependent on how the car is being driven and that is why it isn’t part of the warranty. If you wish to discuss this further we’d advise contacting our Customer Relations team and reopen your case. Many thanks.

  18. Hi, I am planning to buy Yaris Hybrid registered in Jan 2017 and first service was done at 14,000 miles in May 2017 rather than at 10,000 miles.
    does this invalidate 5 year warranty? please advise

    1. Hi there,
      Thanks for getting in touch. The late service will not invalidate the warranty on your vehicle. Hope this helps.

  19. please can you tell me is the belt pulley tensioner covered under the 5 year warranty? i went in with a noise i thought was either alternator or pulley and got the run around from the dealer with things like “bring it back when it gets worse” and “we can’t pinpoint where the noise is comming from” and finally “the car is fine” and it appeared after i drove the car around the corner from the dealer, im discusted about how i was messed about after leaving the car over 26 hours with them, is it because the part is around £125 and they dont want to do warranty work as they get bad mark from toyota?

    the noise comes in after a few mins of running from cold and goes away after 10 or 15 mins. i am just worried that it will fail on the motorway and if it is left it will damage other components like the alternator or crank pulley and waterpump

    here is a few videos i did after i got home from the dealer, as you can see from the first one it is comming from the spring tensioner but they could not pinpoint this, not impressed at all.

    https://www.youtube.com/watch?v=cAvIEzpDlVA

    https://www.youtube.com/watch?v=mJqMPjqDKoQ

    https://www.youtube.com/watch?v=MS5qO6HkMkc

  20. Hi.
    I am buying a Toyota aygo 2014 from car giant. There warranty is ridiculous & I was just wondering would it be classed under the Toyota 5 year warranty? It’s done 14000 miles. Thank you and look forward to your reply.

    1. Hi Jamie,
      Thank you for your comment. All Toyota passenger vehicles registered from June 2010 onwards receive the Toyota 5 yr warranty. If you would like more specific information, please could you provide the reg or VIN number. Many thanks.

  21. Hi. I also have a 2013 Yaris ND13HJZ and the coondensor on the aircon is leaking. I have just been told this isn’t covered in the warranty after year 3. This is very misleading. I am very frustrated to find that after purchasing a car with the promise of a 5 year warranty a list of things are no longer covered after year 3. Toyota in my opinion are misselling this as a feature

    1. Hi Jenny,
      We’re so sorry to hear you’re unhappy with this. Have you spoken to our customer relations team? We would advise doing so, as they are the best team to handle your complaint.

  22. Hello
    Hopefully you can help me. I own a Toyota GT86 which was first registered in March 2016.
    I’m being told by Toyota in Maccasfield where I bought the car from that if I don’t have its second service carried out in September (2017) it will invalidate my five year warranty.
    Below is a brief history

    >March 2016 – first registered
    >September 2016 – PX to Toyota Macclesfield, first service 5500 miles whilst at Toyota Macclesfield
    >It sat on the forecourt until May 2017 – I bought the car
    >Present mileage – 6600

    So I’m now being told that after only 1100 miles since its last service and only 18 months old it requires a second service which will invalidate my 5 year warranty if I don’t have it done?

    Can you please give me your thoughts on this
    Thanks in advance

    Matt

    1. Hi Matt,
      Thank you for your comment. Manufactures scheduled servicing should be done every 12 months/10,000 miles, whichever is sooner. If you don’t adhere to the manufactures schedule then, yes, it may have an impact on maintenance related failures. Hope this helps.

  23. Hi there,

    I have a 2013 Yaris reg FN63 USF which I bought second hand from an approved Toyota dealer. My warranty booklet says the car has a three year warranty but everything I am reading online suggests that all toyotas since 2010 have come with a five year warranty – are you able to confirm which is correct?

    Thanks,

    Laura

    1. Hi Laura,
      Thank you for your comment. We can confirm that your car has a 5 year warranty and expires 24/09/2019. Hope this helps.

  24. Hi i just bought a 2014 Toyota Yaris 1.3 it is a cat d was damaged minor from rear of the car does it still have warranty.

    1. Hi Asad,
      Thank you for getting in touch with us. A cat D write off means that the insurer decided that the vehicle shouldn’t be repaired. Unfortunately, we are unable to see the extent of the damage or how it was repaired, so the warranty on this vehicle will no longer be valid. Hope this helps.

  25. Hi, I have found a leak in the boot of my car. It is a 63 plate Aygo. Would this be covered in the warranty? Thanks, Lizzie

    1. Hi Lizzie,
      Thanks for getting in touch. As we cannot see your vehicle, we are unable to say whether this will be covered by Warranty. However, the Toyota 5 Year Warranty covers any mechanical fault caused by a manufacturing defect. If it is seen to be a mechanical fault, this may be covered. Natural wear and tear is not.

  26. My wife recently sold her car but the new owner has queried the warranty because we didn’t have a service in the first year. My wife only did 3k miles in the first year and the booklet suggested a 10k mile service so we neglected to book it in. However, it has since been for services in year 2 and 3, with the last being done Feb 2017.

    I read somewhere on this blog that missing a service could invalidate the parts that would have been replaced in that particular service but as these (Oil and Filter) will have been replaced in subsequent services then is the warranty still valid? And will it cover all parts that were originally covered in the warranty?

    The new owner is concerned, and so am I, as we told them it had 19 months left of the 5 years! Hope you can help clear this up.

    VIN No. JTNML11060J081637

    1. Hi Darren,
      Thank you for getting in touch. A missed service will not directly invalidate a vehicles warranty. It is, however, possible that if a maintenance related failure were to occur (e.g. engine failure), that the missed service will be taken into account and possible result in a rejected claim. Hope this helps.

      1. Thank you. Sounds a bit more promising than I first feared! I don’t suppose there would be a way to assess how likely the claim would be to fail in the case that only 6k miles were done before the 2nd year service? As it would be oil and filter that was missed, but changed at 6k then I wouldn’t have thought this would cause a future failure?

        1. Hi Darren,
          We are sorry but, we can’t give you a direct answer as this would be a case by case issue and dependent on the type of failure. Many thanks.

  27. Hi,
    I have taken Toyota Auris Hybrid end of jan’2017. while delivering the vehicle they did MOT but it was passed with note which was hidden from me (sent new MOT through post from service centre instead giving on hand), second thing is missing boot shelf. after using 4 months, passenger side back wheel break got frozen, Horn stopped working, blue tooth stopped working, driver side front door started giving tangling sound and no vehicle balance near round about. As it is under 1 year warranty, took it to nearest dealer service centre after releasing frozen breaks by Toyota roadside assistance service. They started saying I have to pay diagnosis service changes and any thing covered under warranty we will fix it otherwise I have to pay for that. till today I have Honda car where I have never faced such surprises. not sure where to report about dealers false promises and looting customers like this.

    1. Hi Hari,
      We’re so sorry to hear about your experience with Toyota. Have you spoken with our customer relations team about this? If you haven’t, we would have to recommend getting in touch with them and they will be able to assist you. You can contact customer relations here: http://www.toyota.co.uk/contact-us/index.json

      1. Hi,

        Thanks for your response. I have raised 2 queries got some response but not resolved any issue. today morning once again raised an other query with all issues as given below.
        issue: Car Horn stopped working:
        Claims admin approved to change horn pad.
        issue: Frozen Calliope:
        Claim admin approved to change it
        issue: break pads
        Cambridge service centre asked me to pay £299. I have queried claim admin regarding this as it was damaged by frozen Calliope and any break pads life span should be 25000 miles to 75000 miles based on driving style. They said that claim was not raised. I have requested Cambridge service centre to raise claim under warranty but they refused to raise saying previous break pads are not original. Not understanding while selling it was told to me that vehicle was fully dealer serviced and it was through checked by Toyota Peterborough service centre, how come 3rd party breaks came into car instead using original parts? could you please talk to claims department and Toyota Peterborogh to pay for this. even then break pads were damaged due to prozen Calliope

        issue: Driver side door tangling sound
        Cambridge service centre diagnosis says chassis strap(68610-021z1) to be replaced which costs £300 and Warranty claims admin refused to pay for it by saying it comes under body. My warranty says all mechanical and electrical parts. how come movable part(which connects front door to car becomes body. Either Toyota Peterborough has to pay or it should be cover under warranty as it is movable/linking part(as per section 2.1 of agreement any part that suffers with mechanical/electrical failure and as per 4.1 a, it is not body panel). I’m not sure how Peterborough center couldn’t identify this issue in their thorough check before delivering vehicle?

        issue: Bluetooth failure
        No diagnosis done till today. They may check it today

        issue: Suspension ARM Rubber bush
        Before delivering vehicle Peterborough did MOT. MOT copy was sent to me by post instead handover to me at the time of delivery. In MOT advisory info say as given below.
        “001 Suspension arm rubber bush deteriorated but not resulting excessive movement offside front[2.4.G.2]”
        Not excessive movement means there is issue which supposed to be fixed by Toyota Peterborough but they delivered vehicle without fixing known issue.

        Warranty claim department approved to replace Horn pad and callipo of breaking system but refused to approve a part which is required to repair door issue and break pads. both costs ~£600, Still bluetooh issue diagnosis underway.
        Day before yesterday I have received a call from Toyota Peterborough and explained my issues. he said he will come back but no response till yesterday.
        Yesterday I have called and spoke with Mr Paul Parsons at Peterbrough and finally came to know that day before yesterday I have spoke with Daren(sorry if I have misspelled) at Peterborough center. After that Mr. Paul Parsons said that Mr. Daren was not available, as soon as he is available he will deal with it.

        Here with I will request you to provide all these details to Toyota Peterborough (as I don’t have email id) and resolve and fix all the issues in vehicle by paying by under warranty or by Toyota Peterborough.

        Requesting you to provide email address to liasen with warranty claim admin (in the document only phone number is given) and take necessary actions to resolve all issues before my vehicle comes out from service centre.

        Regards,
        Hari.

        1. Hi Hari,
          We’re very sorry to hear of your issues. We can see that you’ve also been in touch with customer relations and you have requested a call to discuss this further. We would have to advise keeping contact between both the dealer and customer relations to make sure every issue is addressed. Many thanks.

    1. Hi there,
      Thanks for getting in touch! It is perfectly acceptable for a non-Toyota Centre garage to service your vehicle. The terms & conditions of the Manufacturer’s Warranty will not be affected, provided that the recommended service intervals are followed, and Genuine Toyota Parts are used (receipts proving this should be retained).
      However, we would ask you to bear in mind that non-Toyota Centres are not kept advised of up to date service/technical information and, if this is not adhered to, then it could invalidate your warranty.
      A non-Toyota Centre will not receive product bulletins, technical data or relevant newsletters sent to them which could relate to the operation of your vehicle.
      If work is carried out at a non-Toyota Centre and a failure does occur that is in any way related to their workmanship, a claim cannot be made for that item or for any associated damage caused.
      We recommend that, if at all possible, you use a Toyota Centre for your servicing requirements.
      We hope this helps!

      1. Hi I have purchased a TOYOTA AVENSIS 2014 and been advised I have 5 years warranty I have called my nearest Toyota about my issue I have is that mechanically everything is working fine but have a message and sign saying brakes needing to be looked at which has no fault would this be in warranty as it’s an electrical issue

    1. Hi Glen,
      Thanks for getting in touch! It is perfectly acceptable for a non-Toyota Centre garage to service your vehicle. The terms & conditions of the Manufacturer’s Warranty will not be affected, provided that the recommended service intervals are followed, and Genuine Toyota Parts are used (receipts proving this should be retained).
      However, we would ask you to bear in mind that non-Toyota Centres are not kept advised of up to date service/technical information and, if this is not adhered to, then it could invalidate your warranty.
      A non-Toyota Centre will not receive product bulletins, technical data or relevant newsletters sent to them which could relate to the operation of your vehicle.
      If work is carried out at a non-Toyota Centre and a failure does occur that is in any way related to their workmanship, a claim cannot be made for that item or for any associated damage caused.
      We recommend that, if at all possible, you use a Toyota Centre for your servicing requirements.
      We hope this helps!

  28. Does Toyota cover dpf repair under warranty, car just coming to third birthday, 32,000 miles, reg R900 NJB

  29. Hi,
    I just bought an used Toyota Yaris Hybrid, first registered in Nov.2014. The dealer (not Toyota’s) told me the rest of its original 5-year Warranty would be honored by Toyota, i.e till November 2019. Please confirm if it’s true. Will you please reply to my email address. Many thanks

        1. Hi there,
          The 5 year manufacturers warranty should still be honored if the car has been serviced and all parts that have been replaced were Toyota Genuine Parts. You warranty isn’t due to expire till: 12.11.2019. However, we would advise contacting motor.admin@thewarrantygroup.com OR 0330 100 3312 for more information.

  30. Hi I’m just after a little advice please I’ve had my toyota aygo for 2 months now I bought it used from Evans halshaw Citroen it’s a 2013 model. I was wondering if my car still has toyota warranty it has a five year warranty sticker on the back window and I tho k the car needs looking at as the engine knocks when cold then goes away when the car warms up also there’s a growling sound from the rear of the car which I thought may be the exhaust but I’ve had that checked and they assure me the exhaust is fine. I’ve already had it back to Evans halshaw due to engine vibration and they changed the spark plugs but If possible I want toyota to look at it to put my mind at rest just need to know if it’s still under warranty.

        1. Hi Mark,
          The vehicle was delivered on 30/03/2013 with a 5year/100,000 mile warranty. We would therefore assume this is still in warranty providing it was serviced through a Toyota dealer etc. Hope this helps.

  31. I have a Dec-2014 Auris Hybrid TS [Estate]. The boot / luggage cover has broken.One of the flimsy plastic guides / runners that fit in the the horizontal slots / grooves has broken off. These little plastic end tags are approximately 25mm x 30 mm x 3mm thick and allow the cover to slide horizontally. In hot weather or bright sunshine they catch and do not run smoothly. This is a very cheap piece of cost engineering to the point of shoddiness and certainly not fit for purpose. The Toyota dealer tells me the whole assembly has to be replaced at a cost of £500 !!!! The dealer informs me they have sent photographs with an emailed explanation to Toyota but they cannot GUARANTEE it will be replaced under warranty.

      1. My registration number is 2627 JBN. I purchased and registered the car from new in Spain, at Medimotors Gestion, S.L. Avda.Cortes Valencianas, 40, 03183 Torrevieja Spain, in December 2014. I purchased the additional 2 year warranty in order to have the security of 5 years Toyota Pan European warranty cover as I am resident in the UK and drive the car frequently to and from Spain.

        1. Thank you for providing us with further details, Ian. Unfortunately as the car was purchased in Spain you would need to contact Toyota Spain. We are only able to help with UK enquiries.

          Thanks

          Maria

  32. Hi. I have a 2013 Toyota Yaris which is about 3 years and 10 months old. The Touch Go stereo is not accepting CDs anymore ie. it no longer pulls in the CD when one is inserted. Is this covered by the warranty?

    Thanks.

    1. Hi Joe,
      Have you been to see your local dealer about this? The Toyota 5 Year Warranty usually covers any mechanical fault caused by a manufacturing defect. However, if this is a normal, wear and tear fault it’s unlikely to be covered.

    2. Hi, I have also just recently brought a 2013 Yaris and have found that if I put a cd in, it will take it and play it, it then randomly spits it back out and then will not accept a cd for the rest of the day – the display reads disc error :-/ However if left off for a long period of time (I.e overnight) it will accept and play the cd until it decides not to – it might be my taste in music?! Did your Toyota warranty cover the CD player?

      1. Hi Sarah,
        We’d recommend speaking with your local dealer about this. The Toyota warranty covers manufacturing faults, the dealer will be able to diagnose this in a Centre.

      2. Hi. Yes, they replaced cd unit under warranty. They also fixed the airbag recall and cleaned car inside out. Nothing to pay. Very pleased. This is from the Watford branch. Good luck.

  33. Hi,
    I’ve this evening had a fault with my Toyota Yaris Icon+ (14 Plate), had a local recovery company out to look at the issue. The engine management and slip indicator light was on and on a diagnostics report I was told that the car had a fault of P2112 – Throttle Actuator Stuck Closed.

    I need the car for Friday and want to know:
    1. Will Toyota repair this under warranty? Vehicle is almost 3 years into a 5 year warranty.
    2. Will Toyota supply me with a courtesy vehicle whilst mine is being repaired, and cover the cost of the insurance for the courtesy vehicle?

    Local dealership is Parklands Toyota (Carland Cross).
    Thank you.

    1. Hi Sam,
      We’re very sorry to hear this. Unfortunately, we cannot advise if this will be covered by warranty. We would have to advise speaking to your local dealership or Toyota customer relations! You can contact customer relations here: http://www.toyota.co.uk/contact-us. Alternatively, the contact number for your Parklands Toyota Truro is: 01872 510455.

  34. Hi, I have put a deposit down on a Toyota Auris Hybrid which was registered in 2015. This car is being sold as an approved used car from a main Toyota dealer, and was advertised has having had a full service history. However, I have now found out that the car had its 10,000 and 20,000 mile services, missed its 30,000 mile service, and didn’t get serviced again until 43,000 miles, which is not in keeping with the service schedule. My questions are A) can cars be sold as approved used if they have not been serviced in line with the service schedule, and B) does this invalidate the manufacturer’s warranty? I am strongly considering not buying this car now, and looking for an Auris with a full service history. I am quite dissatisfied that this car was misrepresented to me in the first place.

    Any advice/information you could provide would be much appreciated.

    Thanks,
    Leanne

    1. Hi there,
      We’re looking into this and we’ll come back to you when we hear more. Many thanks for your patience.

    2. Hi Leanne,
      Our warranty department have advised the following:
      If the service was missed, the warranty on the parts that should have received a service will be invalidated if any subsequent failure can be attributed to the lack of servicing. Those parts that do not receive a service such as interior trims, etc, will still have the warranty applied.
      Hope this helps!

  35. Hi
    I last got my car serviced at 9374 by the time I can get it to the dealer for its next service it will be on about 19800 will this be a problem I understand it must be serviced within guidelines but is there a leeway as it will be over by about 400 miles

    1. Hi Paul,
      Would you be able to provide us with your registration number (we will not make this public)?

        1. Hi Paul,
          We can see a member of our team has got in touch with you via Facebook. They will handle your query from here! Many thanks for your patience.

  36. Hi, I bought a 2012 Yaris sr from a Toyota dealership in Aug 2015, ever since I’ve had problems with the tyres losing pressure very fast. I’ve since had 3 new tyres (due to low tread) and the problem is still occurring so I don’t think think there are any slow punctures. This morning one of the back wheels was at 7 PSI when it should have been 29 and the rest were all around 20! I owned a Yaris previously which was so reliable and not once had any problems other than wear and tear but with this current one i’ve already had a few different problems with and I’m starting to regret the purchase. Does anyone know if this problem can be caused by the alloys and would this be something that would be covered under warranty? Many thanks

    1. Hi Gemma,
      Without being able to see your car, we’d have to recommend visiting your local dealer to get this checked out. They will be able to advise further and advise you on your warranty. If you need any assistance finding your nearest dealer, we’d be happy to help!

  37. Hi there I have just purchased a Toyota Yaris and it will be 5 years old this November 2017,I opened the boot today and have noticed rust under the paint by the reversing camera on the boot lid,I brought from a Toyota dealer 2nd hand,is this covered under the Toyota body warranty.

    1. Hi Robert,
      Thanks for getting in touch. Without seeing the vehicle and rusting that is present we’re unable to comment on whether this would be covered by the 5 year warranty. We would have to advise contacting your local Toyota Centre and getting them to inspect your vehicle. Many thanks.

      1. Hi
        We bought a 6 month old Toyota Avensis in October 2016. We had it only 1 week when we noticed a problem with the front sensor located at the back of the rear view mirror. Apparently dampness on the inside of the windscreen causes it go off. At any rate we had to make our own arrangementts and take it for repair to Enniskillen.

        Although now not as bad it continues to go off and show up as faulty on the front display screen.

        Next up approx 2 week after this we had a problem with the automatic handbrake which would not apply itself as it should. This time Shelbourne Motors whom we bought the car off asked that we take the car back to them to have it repaired. We also made them aware at this time that the sensor as described above was still not right. They repaired the hand brake and said that the if we keep the front heat on the windscreeen it should reduce dampness and thereefore miminise issue with faulty front sensor. I don’t think that is good enough but at any rate we let it go.

        Now the automatic handbrake has crashed again.

        Called dealers today and they said we should take it to Enniskillen again. I am not impressed at all with Shelbourne Motors. Despite having problems on three different occasions with a practically new car on each occasion we had to make our own arrangementts to have the car repaired. Not once have we received an after sales call from them to see how is the car running etc. When asked today would we get a replacememt car for the period of repair they said that is not a matter for them but for Toyota. Is this correct?

        They basically washed their hands of all responsibility. Had I known this at the beginning I would definitely have not bought car off them.

        Do I have any recourse or what do you advise.

        1. Hi Joe,
          We’re so sorry to hear that you’re having issues and are not happy with the service from one of our Toyota Centres. We would have to urge you to contact Toyota customer services. You can contact them here: https://www.toyota.co.uk/contact-us. They will be able to escalate this issue further.

  38. I have a 2012 Aygo still within 5 year warranty. When it rains the rear seat behind passenger seat gets wet. Bought from well known UK second hand car company. Does repair of this problem come under Warranty?

    1. Hi Wendy,
      Do you have access to your Warranty manual that comes with the car? If not, we’d have to recommend speaking with a Toyota dealer and getting their opinion on the situation. Many thanks.

  39. Hi, I have 2016 Auris Hybrid, it is due to service soon. If I service it in a local garage will that invalid the warratny and what is acceptable by Toyota regard service the car not it main dealer, but not affect the warranty? Thanks!

    1. Hi Malin,
      Dependent on the work that is carried out, it could potentially void your Toyota Warranty. We would always advise heading to a Toyota dealer to make sure this isn’t the case.

  40. Hi,
    I recently bought a 2014 Toyota Auris hybrid from a private dealer which was Cat D. There was some body damage to the front left side which was repaired privately. Otherwise, the car has a full service history carried out by Toyota. The next service is due now. Is the 5 year warranty on this car valid?

    1. Hi Salman,
      We have spoken with our Warranty department and they have advised… due to the vehicle having had a Cat D write off applied to it the warranty is no longer valid. If though a Recall occurs for the vehicle we will still write to you to inform you & request you contact the Centre for a necessary repair
      We hope this helps.

      1. Hi Ella. Thanks for your reply. Can you direct me to the relevant clause in the warranty terms and conditions where it says that having a Cat D applied to the car invalidates the warranty. Thanks
        Salman

        1. Hi Salman,
          In the Service and Warranty booklet we find the details mentioned in a paragraph under section 5 which has a heading of
          5. Items not covered by the Toyota warranty
          Paragraph reads
          Salvage or total loss vehicles.
          Any vehicle that has ever ben issued with a “salvage” or similar title, or has ever been declared a “total loss” or equivalent by a financial institution or insurer.
          We hope this helps.

  41. Hi I’ve got a 2012 Toyota Yaris sr, my five year warranty is due to end in may 2017, however the drivers seat has decided it does not want to move forward or back, causing issues with my and my partner as we are different heights. I have looked to the best of my ability to see if anything is obstructing it however I can not see nothing, so I believe it’s to do with the leaver under the seat.

      1. I’ve got an appointment tomorrow however I wanted to know what the warranty covers as I can not find anything online.

        1. Hi Katie,
          Our Warranty department have advised that, if your vehicle is a UK registered vehicle and not a European import, the 5 year Warranty provides support in regard to manufacturing defects.
          Without inspection and diagnosis of the vehicles seat mechanism it can not be determined as to whether it is a manufacturing defect or not, hence the need to have the vehicle inspected at a Toyota Centre. You’re correct in that an object under the seat could easily stop the movement, something as small as a piece of grit or a penny could be responsible and yet equally it could be a weld or spring failure that if confirmed would be supported by the Warranty.
          Trust this assists and helps confirm that you are following the correct process in getting the condition diagnosed.
          We hope this helps!

        2. Hi Katie,
          Our Warranty department have advised that, if your vehicle is a UK registered vehicle and not a European import, the 5 year Warranty provides support in regard to manufacturing defects.
          Without inspection and diagnosis of the vehicles seat mechanism it can not be determined as to whether it is a manufacturing defect or not, hence the need to have the vehicle inspected at a Toyota Centre. You’re correct in that an object under the seat could easily stop the movement, something as small as a piece of grit or a penny could be responsible and yet equally it could be a weld or spring failure that if confirmed would be supported by the Warranty.
          Trust this assists and helps confirm that you are following the correct process in getting the condition diagnosed.
          We hope this helps!

  42. Hi,

    I recently bought a 1 year old Toyota Verso from a main Toyota Dealership which they said had 3y10m warranty. I was told that they no longer come with paper service/maintenance schedules or user manuals but these are available online. I have found the user manual online but can’t find the maintenance schedule or the warranty terms and conditions … could you let me know where I can find these? Also, I have the 1.6 D4D which it seems should be serviced at 12,500 miles (according to other websites as I can’t find any info on the Toyota site). According to the MyToyota page my car was serviced at 9 months and 14124 miles … is it still under warranty despite the service being after 12,500 miles? (VIN is NMTDM26R60R032616)

    It would helpful if Toyota could make the warranty terms and service schedules more accessible to owners.

    Thanks

    1. Hi Jamie,
      Thanks for getting in touch. Due to data privacy regulations we’re unable to share any information regarding your vehicle and it’s service history. We have to advise contacting customer relations, due to the car being serviced after 10,000 miles (recommended service mileage) it could effect the warranty. We are happy to pass on your email address and name to our team if you’d like someone to get in touch. Many thanks.

        1. Thanks, James. We have passed on your query and email address to customer relations. Our team aim to get in contact with customers within 72 working hours of receiving an email. Many thanks 🙂

  43. Toyota 5 Year Warranty – when does it start?

    The opening statement in the Toyota Service & Warranty booklet states “At Toyota our top priority has always been our customers”. It also states “We see it like this: our total commitment to the quality, health and safety of your Toyota is the greatest contribution we can make to the well-being of you, our customer” and “your Toyota will provide you with many years of enjoyable driving”. All the above points to Toyota targeting individual, private customers and not Toyota dealerships.

    The booklet clearly states that the warranty begins “on the date of delivery to the first retail purchaser” and that seems to be a fairly clear and unambiguous statement.

    The warranty is provided to cover components as the car starts to be used on the road. But when does that warranty actually start? For a brand new car that a customer orders it starts as per the statement above. For a customer who buys a used Toyota that has already been owned by a private individual the remaining warranty is transferred to the new owner. But what about new cars sitting in a Toyota dealership showroom or forecourt? If it hasn’t been registered then the warranty starts on date of delivery to the first purchaser. But what if the car has been pre-registered to the Toyota dealership (purely to boost quarterly sales figures and not used as a demonstrator) and still sits in the showroom or forecourt unused? According to Toyota the car status changes to “used” and regardless of it having only delivery mileage on the clock and having never been used on the road the warranty starts on date registered which contravenes the warranty Terms & Conditions. This means that someone could buy a completely unused Toyota with less than a full 5 year warranty just because it happens to be pre-registered. Is Toyota contravening its own Warranty Terms and Conditions in such a situation?

    1. Hi Colin,
      All products have a warranty from the point they are registered, including toasters, mobile phones and vehicles.
      Dealers may register vehicles for a range of reasons such as for demonstrators and cancelled customer orders. Dealers are independent businesses so when they register a vehicle they become the first registered keeper. Therefore, the 5 year warranty begins as stated in the Service & Warranty booklet.
      When a customer purchases a vehicle registered at the dealer they are purchasing a vehicle advised as used that has been discounted proportionately taking into account the remaining length of warranty.
      Many thanks.

  44. To quote Toyota boasting about their 5 year warranty:-

    “Our new 5 year warranty is tangible evidence of our commitment to quality and to our customers – both those who are loyal to the brand, and those who are considering switching to Toyota for their next car,” said Miguel Fonseca, Toyota GB managing director.”

    Toyota please note that your customers are private individuals and NOT Toyota dealerships. Why therefore does Toyota think it is perfectly acceptable for the 5 year warranty to start on the date a Toyota dealership registers a vehicle to itself simply to boost it’s own sales figures? Such vehicles sit in showrooms unused and therefore not using the components the warranty is supposed to cover in the first place. The first private individual who then buys such a vehicle doesn’t get the full 5 year warranty they are entitled to. The previous version of the Toyota Service & Warranty booklet stated the warranty started on the date first registered. However the latest version of the booklet which covers the 5 year warranty states the warranty starts on the date of delivery to the first retail purchaser. Toyota has deliberately changed the start date criteria and therefore must honour this by starting the warranty on the date the first private purchaser takes delivery of an unused, pre-registered Toyota vehicle.

    Please don’t tell me to get in touch with Toyota Customer Services and please don’t tell me that the price reduction in an unused, pre-registered car reflects the loss of some of the warranty. Toyota must abide by it’s own published Terms & Conditions in the Service & Warranty booklet – without exception.

    1. Hi Colin,
      All products have a warranty from the point they are registered, including toasters, mobile phones and vehicles.
      Dealers may register vehicles for a range of reasons such as for demonstrators and cancelled customer orders. Dealers are independent businesses so when they register a vehicle they become the first registered keeper. Therefore, the 5 year warranty begins as stated in the Service & Warranty booklet.
      When a customer purchases a vehicle registered at the dealer they are purchasing a vehicle advised as used that has been discounted proportionately taking into account the remaining length of warranty.
      Many thanks.

  45. Hello. I am going to buy a second hand Prius from a dealer. He claims the car has been serviced and has a valid 5 year warranty that would be transferred on me. Where could I check if it is true? Thank you.

    1. Hi Pawel,
      Thanks for getting in touch. Please could you provide us with the VIN or registration number and we can check this for you. Many thanks.

  46. I recently bought a 6 month old Toyota Avensis from Shelbourne Motors in Nortern Ireland. Within a week of buying the car I had a problem with a faulty sensor behind the rear view mirror. I arranged and brought it to my nearest dealer in Enniskillen who put a heating system(like whats on the rear window)on the front windscreen. This partially cured the problem but not fully.Warninbg light and message still comes on periodically. Now within the last week another problem. Amber warning lights coming on and message telling me that there is a problem with the automatic parking brake. It won’t come on automatically and the car appears sluggish when driving. Spoke with mainteance Dept who want me to take it up to them in Portadown approx 85 miles away. Have told me that they will check it out and if it requires a part and they don’s have same I may have to go home and come back when they get it. **** When asked if the 5 year warranty does not cover a replacement car while they sort this out I am told not. Meanwhile I am expected over Christmas to drive to and from Portadown 85 miles each way in a car that as far as I know may not be even safe to drive. Where can I access terms and conditions of Toyota warranty or Can someone tell me are they correct in saying the above?

    1. Hi Joe,
      Thanks for getting in touch and explaining your situation. Have you reported this issue to our customer relations team? They will be able to best advise you on your situation. Many thanks.

      1. Hi Ella
        How do I contact your customer relations team? I thought by posting the above it would in turn be seen by customer relations. Am taking the car up to Portadown in the morning for 9.00am and wondered what are my options (if any) if there is a problem that can’t be solved within a reasonable length of time tomorrow.

    1. Hi Sam,
      If you buy the vehicle through the Approved Used Scheme the warranty will certainly still stand. However, if you buy a used car privately with a poor service history, there is not guarantee the warranty will be valid if a problem arises. We recommend checking the service history of a vehicle when buying a used car. Many thanks.

  47. Hi , My car is new from Toyota. My tyres has a puncture. Does that cover in my warranty? I am pretty sure I should be? Please let me know. Thank you

    1. Hi Bhaveshri,
      Thanks for getting in touch. Unfortunately, this is not covered by the Toyota warranty. The Toyota 5 Year Warranty covers any mechanical fault caused by a manufacturing defect. Many thanks.

  48. The USB has stopped working on my 2015 Aygo. Have tried different cables, but still nothing. I am getting an error 4 message on the screen. Is this covered by the warranty? My local dealership were not able to answer this question.

    1. Hi Robyn,
      We’re just looking into this for you. We will get back to you once we have heard back from our technical team.

    2. Hi Robyn,
      Thanks for your patience. Are you putting a USB stick or cable into the socket? We would suggest testing the cable in other cars for connectivity and if it works there may be an issue with the socket (a Toyota Centre can test this for you). If there is no significant wear and tear on the USB port this should be covered by warranty. Many thanks.

      1. Thank you. I have tried this so am fairly confident that it is a socket issue. The car is only just over a year old and I don’t use the socket that much. I am expecting to get this covered by warranty.

        1. Hi Robyn,
          Our department here at Toyota UK have confirmed that this should be covered by warranty. We would suggest taking another trip to your local dealer. Many thanks.

  49. I have 2012 Avensis. It is making rattling noise from auxiliary belt. I have come across service bulletin EG-0014T-0114 which mentions about new type of belt. When I called the dealer, I was informed that auxiliary belts are wear & tear item and only covered for 3 years not 5 year. Can you please confirm this? Please also provide link to detailed terms & conditions on Toyota 5 years warranty.

    1. Hi there,
      After speaking with our technical department at TGB, we can confirm that if your vehicle is over 60,000 miles and this noise occurs, it is seen as standard wear and tear and is therefore not covered by the 5 year warranty. The information your dealer has is correct. The terms and conditions are featured in your Service and Warranty booklet, this is where you can find all the information that you require. Many thanks 🙂

      1. Hi, Thanks for the reply. My question is not based on miles, it is based on years. My car has only done 23000 miles. From your reply, I believe that it is under warranty as it is still under 60000 miles. Please confirm the same.

          1. Hi there,
            We have spoken with our warranty department again and they have advised that we would accept replacement belt based on your complaint at 23,000 miles if your vehicle still within 5 years (would not be classed as wear at this mileage). Have you spoken to our customer relations team about your issue? Many thanks.

          2. Hi,

            Thanks for the help so far. I have spoken to Toyota dealer, first they have agreed but later given me another excuse not not doing the job under warranty. Can you please supply me the email address so that I can provide you all the details?

  50. These warranty department are useless when toyota wants to sell you a car they will do anything when its time to claim they don’t want to know you any way toyota have lost there reliability standards if I was you guys stay well away from toyota

    1. Hi Jun,
      Have you had an issue in the past? Did you contact customer relations to voice your complaints? Many thanks 🙂

  51. Hello,
    I have purchased Toyota Auris in Jan 2016. The car broke down. After diagnostics test I was advised it has 6 faculty and excepted to be repaired by end of next week? Due to the nature of my job I need a car. But the Toyota service centre didn’t a courtesy car. Toyota customer advised there will come back after 3 – 5 working days. I believe Toyota after sales is the bad.

  52. I have rust showing through on the bonnet of my car. It’s only two years old. Is this covered in the warranty.

    1. Hi Stephen,
      Thanks for your post. After speaking with our team we would suggest taking a trip to your local dealer for them to have a look into this. Depending of the type of rusting, depends on whether it is covered. They will be able to take a look and decipher which it is. You can find your local Toyota dealership here: http://www.toyota.co.uk/find-your-dealer.json. Hope this helps! Many thanks.

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