2016 Toyota Touch 2 with Go multimedia system

The upgraded 2016 Toyota Touch 2 with Go multimedia system offers significant new features over the outgoing version, including tile-based menu designs, improved functionality, and a simplified connection to the MyToyota customer portal.

Some of the key advantages are explained below.

Touch 2 with Go: naming and navigation

From the 2016 model year, the range of multimedia systems has been simplified to two options: Toyota Touch 2, and Toyota Touch 2 with Go.

Watch video: How to upgrade your navigation system to the latest software

MM16 Touch 2 with Go 09

Vehicles with 2016 Toyota Touch 2 with Go as standard, or with Go selected as an option, now benefit from free annual map care updates for three years as well as three years of connected services. High-spec Excel grade models (excluding Yaris) include the extra functions of 3D maps, voice recognition, and text-to-speech within the navigation system.

MM16 Touch 2 with Go 07

Touch 2 with Go: new features

The 2016 Toyota Touch 2 with Go has 10 new features, accessed via a new tile-based menu design (see below) which offers greater clarity and improved operation. It also improves functionality by reducing the number of steps required to complete each operation.

MM16 Touch 2 with Go 01

The navigation menu and sub-menus have been simplified, and a new split-screen view allows users to see more functions at a glance, combining the navigation map with access to settings and app information (see below). In addition, the navigation screen can be customised so owners can create short-cut tile icons to frequently used operations.

MM16 Touch 2 with Go 02

One of the key new features is Auto-navigation (see below), a function that allows the driver to programme the navigation system with up to four regular destinations and a departure time window for each day of the week.

When the vehicle is switched on within that departure time the navigation automatically activates, plotting the most congestion-free route to the chosen destination on that particular day. In order to make this proposal, information is drawn from TomTom real-time traffic information.

MM16 Touch 2 with Go 04

Further navigation enhancements include the ability to check Street View images and what the weather is like at your destination. As you approach the destination, the system will also inform the driver of available parking spaces nearby.

MM16 Touch 2 with Go 03

Vehicles with built-in voice recognition now benefit from Siri eyes-free software, which delivers vocal control of Apple iPhone functions. The driver merely needs to press and hold the voice recognition button on the steering wheel to talk to Siri on his iPhone (Android version not available).

MM16 Touch 2 with Go 05

Touch 2 with Go: registering with MyToyota

The 2016 Toyota Touch 2 with Go software update now allows owners to establish a mobile data connection with the device and create a MyToyota customer account from inside the car, thereby avoiding any difficulties programming the unit’s individual ID number.

MM16 Touch 2 with Go 06

Watch video: What are the benefits of MyToyota?

After pressing the [SETUP] button the device will take you through a straightforward step-by-step process to create the account. The setup menu also includes a ‘Let’s Get Started’ QR code which will open an online quick start guide on the user’s mobile device. Alternatively, these processes can be seen by visiting my.toyota.eu/getstarted

Touch 2 with Go: When will each model get it?

The new 2016 Toyota Touch 2 with Go began to be installed in cars produced from 1 January 2016 and will be installed in all current models produced from 1 June. Brand new models such as the Toyota C-HR will have this latest generation system from the start of production.

The table below shows the introduction schedule of Touch 2 with Go during the manufacture of each current production model in 2016.

MODEL JAN FEB MAR APR MAY JUN
Yaris
Auris
Verso
Avensis
Prius
Prius+
RAV4
Land Cruiser
Hilux
GT86

NB: Aygo uses an alternative multimedia system

Learn more: Official Toyota Touch 2 page

Click this link to watch the full playlist of MyToyota video tutorials

Comments (107)

  1. Hi, I have just bought an Avensis Business Edition (yr2015), I cant seem to get the voice recognition system working. I have a button on the steering wheel to activate it but nothing happens as described in the manual. Can anyone help with this?

    Thanks in advance.

    1. Hi Dave,

      Thanks for getting in touch. It’s great to hear you’re driving an Avensis. To help with your issue, please can you provide us with the reg or VIN and we will be able to look into this further.

      Thanks.

    1. Hi Sue,

      Thanks for getting in touch. The speed is displayed on the dashboard, not on your touch and go navigation system.

      We hope this helps 🙂

  2. Hi,
    I have Avensis from 08.2018 with Touch 2 with Go MM16. After successful upgrade to 6.12.0L bluetooth modul stop working (after message “waiting for bluetooth module”) screen is like https://static.cargurus.com/images/site/2017/06/15/10/17/pic-8042846670449638575-1600×1200.jpeg?_ga=2.240685381.797028482.1498360007-1145958947.1498360007 and bluetooth can not be enabled. What is really sad is behaviour of local toyota service – they told me that “I have damage bluetooth module because I have brake upgrade”. What is not true – I was waiting til the end, system finish upgrade, asked me to remove usb stick and then restart. Could you help ?

  3. Hi I have an Auris that should still be covered by the 3 year map care, although barely – we just found out about the updates, unfortunately the people at the dealership weren’t that helpful. How can we go about getting the update? Reg is LL45NHB

    1. Hi Artur,

      Thanks for contacting us. Unfortunately, the registration number provided is not valid in our database. If you could please provide a VIN for your vehicle, we will be able to assist you further.

      Thanks.

  4. My recently CH-R 2019 have a Touch 2 MM13 as I see in the images.

    It is normal that in 2018 Toyota mount a touch that came out 4 years ago in C-HR?

    1. Hi Anna,
      Thanks for getting in touch.
      Please could you provide us with your registration number so we can investigate into this?
      Thanks.

  5. Hi. I just ordered a new land cruiser prado, then I noticed that in every test video it uses the old (mm13?) system, how is this possible in 2018?

    1. Hi Atte. Your IP address tells us that you are based in Finland. Please contact Toyota Finland if you have any questions about your vehicle. Thanks.

  6. Hello there,
    Regarding this latest Toyota Touch with Go 2 system is it backwards compatible for a November 2014 registered Toyota Verso Excel 1.6 D-4D, which is equipped with a factory assembled Toyota Touch & Go 1 system?
    Is it technically possible to replace in this vehicle the factory fitted Toyota Touch & Go 1 system with a newest version Toyota Touch & Go 2 system?
    And if backwards compatible is it as simple as take out the Toyota Touch & Go 1 system in this vehicle and assemble a new Toyota Touch & Go 2 system or will the vehicle need some additional changes?
    Thanking you in advance
    Best Regards,
    Jaime

    1. Hi Jamie,
      Thanks for getting in touch. We’d advise contacting your local Toyota dealer as certain vehicle models are not able to have multimedia systems altered due to specification and design. Your dealer would be in the best position to assist. You can find your nearest dealer here: https://www.toyota.co.uk/find-your-dealer.json.
      Many thanks.

  7. Hi there I have toyota touch 2 in my yaris 2015
    Try to connect galaxy note 4 with mirrorlink.
    Phone says mirror link active. But there is nothing on toyota touch 2 screen. I’m using MM16 software version.
    Please solve this problem. .

    1. Hi Zaheer,
      We’re in talks with our technical team and we will get back to you when we hear back from them.

    2. Hi Zaheer,
      Unfortunately it is not possible to do MirrorLink on the Touch multimedia systems. It is not a compatible feature as MirrorLink have not upgraded their service to be compatible to certain smartphones.

  8. Hello,
    I have succesfully managed to update Toyota Touch 2 go to MM16 software. However the key issue not being able to browse iPhone 6s music library persists. We have two iPhone 6s in the house and both have same issues. Is this a known issue? I have tried unpairing, removing device form toyota system and iPhone but no luck so far.

      1. I have checked this now. Music browsing should be supported with the iOS version on our phones (10.3). What else could be the issue?

        1. Hi there,
          Our technical team have got back to us and advised the following:
          “The browsing feature is not supported on the vehicle at this moment in time. There is no confirmation of the 10.3 software version update on our system at the moment and iPhone 6s goes up to 10.2 software version.”

          1. Hi. When does Toyota plan to update the software to be compatible with iOS 10.3?
            This is a significant inconvenience and given the amount of iPhones on the market should be a priority for a fix. Thanks in advance for your support.

          2. Hi there,
            Apple browsing worked on 10.2 and when Apple updated the phone software they dropped it again. Unfortunately, this is nothing to do with the car – it’s an Apple software choice. Pre version 9 browsing was never possible, it came in with 10, and now Apple have dropped it again. We hope this helps.

    1. Hi Miguel,
      Thanks for getting in touch. Have you spoken to your local Toyota Centre about this issue? Many thanks.

  9. The 2017 GT86 comes with Touch 2 but there are no ‘phone-off’ or ‘phone-pick up’ buttons on the steering wheel controls. Is it possible to answer/hang up calls using buttons on the steering wheel for this model? That would be expected but I can’t find a definite answer anywhere! Thanks

    1. Hi Stuart,
      Thanks for getting in touch. We will have a chat with our product team and let you know. Many thanks.

    2. Hi Stuart,
      We’ve spoken with both our product and technical team and they have advised us that this is not possible. Sorry for any inconvenience caused.

  10. Hi. I have a 22/4/2016 Yaris that looks to have MM13 installed. By what you say below should it have been upgraded to MM16 before it was picked up and does this mean I am eligible for a free update? Thanks Lindsey

    1. Hi Lindsey,
      Please could you provide us with your registration number? With this, our technical team can investigate further.

  11. Hi. I have just bought a Yaris that was registered on 22/04/2016 but it has the old MM13 interface on the sat nav etc. When I go to my Toyota it says I have to pay £109 for 6.9.0L which I assume is the newest version of MM16. By what you have said in previous posts I should not have to pay for this update? And should I get 3 years free maps also from the cars registration date? Thanks Lindsey

    1. Hi Lindsey,
      Please could you provide us with your registration number? With this, our technical team can investigate further.

          1. Hi Lindsey,
            Our technical team have advised the following: The car should have been sold with 6.7.0 on it. If you head to MyToyota it will say £109, but when you add to basket and go to checkout it should check the Device ID and then say its free. Please let us know if this works.
            Hope this helps.

  12. I have a 2016 Prius Excel and recently had a replacement Sat Nav unit fitted that was then upgraded to MM16 software – I cannot, however, make phone calls using Voice Recognition – I get a message telling me that “Touch 2 does not have Voice Recognition” – it’s as if the car doesn’t know which system I have fitted. Should the Dealer have done something when they re-installed the unit or do I have to do something.
    I’d be grateful for advice as the Dealer is quite a distance away.

    1. Hi Geoffrey,
      Please could you provide us with your registration number? We’ll then run this past our technical team.

        1. Hi there,
          We’re just speaking with our technical team and we’ll let you know what they advise when we hear back from them. Many thanks.

        2. Hi Geoffrey,
          Unfortunately, we believe the wrong NAV box has been fitted to your vehicle. Can we confirm that your local dealer is Toyota Knaresborough?

          1. Hi Ella
            Yes, it is the Knaresborough dealership
            Thanks for your help

          2. Hi Geoffrey,
            We’d have to recommend going back to your dealer and advising them that this is the issue. They should be able to resolve this problem for you!

          3. Thanks Ella – I will go back but not with much confidence, given they caused the problem in the first place.
            Is there a number/reference to the correct equipment that I can show them – they do seem out of their depth with this type of problem.
            Thanks again

  13. Hello, I have a 2016 Rav 4 (**** ***). Should I be eligible for the free upgrade? When I log onto the system it tries to charge me GBP109, for 2016 software for a 2016 car!! Also, the “free map of Europe” won’t upload into my car. It just says please wait for over an hour. Can you help please? Thanks.

    1. Hi Fergus,
      Thanks for getting in touch. Unfortunately, your car was registered just after the cut off date for free upgrades. However, if you could provide us with your software version number (including L/H) we can triple check this. If you have MapCare then this would be free.

      1. Hello Ella,

        My software version is 4.4.1WL, and the MAP ID is 2014 V3. So, even if it is before the cutoff version, surely 2014 maps on a 2016 car is not right? For a car costing nearly 30k? Anything you can do, even as a goodwilll gesture will be appreciated.

        Thanks!

        1. Hi Fergus,
          Due to your software version being a Low version and not High you are unfortunately not entitled to free map updates. We would have to advise contacting customer relations to report your complaints. They should be able to help you further! You can contact them here: https://www.toyota.co.uk/contact-us.

          1. Hi Ella,

            Thanks for your reply. I tried contacting customer relations using your link – twice. But I did not get a reply, not even an acknowledgment. I am not impressed.

            Regards,

            Fergus

          2. Hi Fergus,
            We’re so sorry about that. We’ll take note of your email address now and chase this up. Many thanks.

  14. Hi
    I have a Prius WJ16HNL. It has the MM13 interface, software version 4.5.OWL, map ID 2015 v2. Should I have to pay for a map upgrade, and what is the procedure please?

    1. Hi John,
      Unfortunately this car was registered 02/03/2016, which means you will have to pay for a software update.
      If the vehicle was registered on 01/04/2016 or after, this would mean you already have/are entitled to MM16 multimedia. If you update the system, you will however receive 3 years of Map Care (free updates in this period).
      We would advise you to contact your local Toyota Centre to carry out the software update, although you are able to do this yourself via My Toyota. The following link may assist – http://www.toyota-mapupdates.eu/Shop/Index.
      We hope this helps!

  15. Hi Ella,

    We recently bought a March 2016 Yaris Hybrid. It appears to be on MM13 – the unit shows version 4.5.0WL. I tried downloading the map update and it tells me it is loading a software update, but just gets stuck on the “Please Wait” screen. How long should the update take, or should we go to a dealer?
    Car reg is GX16 UCC.

    Thanks

    1. Hi Joyce,
      We’d have to recommend heading to a local dealer with this issue. They should be able to help!

  16. Hello – I’m coming late to this discussion but I only just came across this blog. I took delivery of a new Prius Excel in October 2016 and it appears from your chart that I should have the 2016 software installed but I haven’t.
    To be honest the dealership doesn’t appear to be too familiar with this type of issue so before I get in touch with them is it possible to check that I should have had the new software installed?
    Many thanks

    1. Hi Geoffrey,
      Would you be able to provide us with your VIN or registration number? We can get our technical team to check this for you. Many thanks in advance.

      1. Hello Ella
        Thanks for the reply.
        Ny car reg is ******
        VIN: ************
        Software version: 4.5.0 WH
        Map ID: 2015 v2

        Many thanks for your help

        1. Hi Geoff,
          Thanks for providing your information. We will speak with our technical team and get back to you when we hear from them. Many thanks.

          1. Hi Geoffrey,
            The answer is that you should be eligible for a free upgrade from the dealership. We would suggest speaking with them to explain your situation. Many thanks.

          2. Hi Ella – doesn’t seem to be a Reply option on your latest comment 13.3
            Anyway, for your interest, I did as you suggested and visited my dealer (the one who had supplied the car) – they had never heard of this update, I had to show them your blog. They did try to update via my “My Toyota” but only found the software version that I already have installed. They did not know how or where to get the update. Do you have any suggestions, please?
            Thanks

          3. Hi Geoff,
            As per our system, we can see that your vehicle has 4.5.0 WH and the newest update is 6.8.2H. There should be a free update to MM16. We will investigate and come back to you. Many thanks.

          4. Hi Ella
            I wonder whether your investigations provided any new information – one week on and my local dealer is still unable to obtain this update.
            Is it this specific dealer or is this a general problem (or, heaven forbid, a problem just with my car)? Can I advise them how to get the update?
            I appreciate your continuing help.
            Regards
            Geoff Turner

          5. Hi Geoff,
            We’ve had another chat with our technical team this morning and they’ve advised that you can follow the below steps and download the update yourself. See below:
            1. Go to: https://www.toyota.co.uk/tme#/my-toyota/.
            2. Create a My Toyota account.
            3. Register your vehicle.
            4. Head to the e-store.
            5. Download the newest map update.

            If this fails to work, please come back to us. Would you also be able to provide us with the name of your local Toyota Centre? We will try and follow this up with them.
            Many thanks in advance.

          6. Hi Ella
            I thought you may be interested in the end of the saga. I took details of the version that you provided to the dealer who asked me to call back in a couple of days; I called and they had found the update and downloaded it onto a USB stick – unfortunately it would not load onto the system in the car; I had to re-book an appointment for them to fit a new Sat-nav “module” into the car – they assumed a new unit would have the latest software version but it didn’t – they then tried the USB stick again and it worked! I finally have the new version on the car so many thanks for your help.
            It would, of course, have been so much easier if the dealer had known about the update and put it on as part of the PDI.
            Again – thanks.

          7. Hi Geoffrey,
            We’re pleased to hear it’s all sorted for you. We hope you don’t have any issues like this in the future. Enjoy your Toyota.

  17. Can anyone confirm if they have mirror link working on version MM16? I have an S6 and it doesn’t work on version MM13. I am not happy I have to pay £109 to upgrade, so if the mirror link doesn’t work then there is no point. I can buy an aftermarket system with mirror link cheaper than the upgrade.

  18. Hi there
    I have a June 2015 Auris with Touch 2 with Go. I can see I am on MM13, is it possible to update to MM16?
    Thanks

  19. Hi there
    I have a June 2015 Toyota Auris with touch 2 go and I am on MM13. Is it possible I can update to MM16?
    Thanks

        1. Hi Mark,
          Updating a Touch 2 with Go system is possible via the “My Toyota” portal.
          You will have to click on “e-store” and purchase (purchase the map provided that your system is “Low” system. If it is a “High” system, i.e. Touch 2 with Go Plus, you will be covered under the 3-year Map Guarantee and therefore, will not have to pay for the map update.)the map update.
          If you decide to carry out the map update yourself, you will need a suitable USB memory stick as well as installing the “Toolbox” software to your PC.
          Alternatively, you can visit a Centre and purchase a Toyota Genuine USB stick that contains the maps, as well as the relevant Licence key card.
          It is not possible to carry out an update from MM13 to MM16 individually (i.e. without carrying out a map update).
          Therefore, you will have to purchase the latest map (which comes with the MM16 software).
          We hope this helps!

          1. Hi there

            I cannot believe I have a sat nav system that is outdated and the media system doesn’t even do what I want it to do, for example use mirrorlink, use the apps such as the weather or fuel prices and yet I still have to pay £109 to “update” when I have spent thousands of pounds on a car.

            I think this is beyond a joke. I have spent countless hours trying to set this system up and I work in IT so I am not a novice when it comes to these things.

            Mark

          2. Hi Mark,

            If you are having issues with your current system please contact your local dealer or speak to our customer relations team who will be able to look into it for you. You can contact them here: http://fal.cn/QGiU

            Thanks

            Maria

          3. Does anyone know if mirrorlink works at all on MM16? I have had a nightmare so far with the touch 2 with go. None of my apps work and mirrorlink does not work. The only thing I can do is play music and take calls via bluetooth. Does voice recognition come standard with this device because I don’t have an option to set it up? I have just bought the car and now I need to pay another £109 if I want to update to MM16.
            What are the added benefits? Why can’t Toyota give discounts to people who are stuck with this version?

          4. In response to Kathleen,
            Why do you guys keep churning out the same responses. Yes my phone is compatible, it appears your devices are the ones with the issues.
            When is someone at Toyota going to give me a good response to all the issues.
            The guys in the local dealership don’t even know what they are talking about when it comes to technology. They sell cars and thats about it.

  20. Dear Toyota.

    I have the same problem as the above posters having bought a new Yaris Hybrid in May (picked up in 31st May) with the MM13 software installed when it should have had the new one.

    I did call your helpline who said they’d get back to me but I haven’t heard anything after over 2 weeks.

    Could you please investigate it for me and get back to me as I think I should be entitled to the new update and the 3 year free updates.

    Thank you.

    1. Hi there,
      Thanks for getting in touch. Would you be able to provide us with your case number from our customer relations team? Many thanks.

  21. I have just downloaded the New Maps update 6.8.1WL on to USB stick.

    When attempting the update, the computer starts to apply it but just goes around in an endless loop back to the Confirm you wish to update screen. At each loop the update percentage never reduces and stays at 84.0% 25.5mins.

    I have wasted so much time going around this loop on the expectancy that something would actually be updated but to no avail.

    Please advise as this has cost me £109 and so far I have nothing to show for it.

    1. Hi Martin,
      Thanks for your query. We have spoken with our technical team and they have advised checking that the USB stick is 8GB and formatted to FAT32. If this is standard for your USB, they have to advise heading to your local Toyota Centre. Your Toyota dealer should be able to assist in this area. We hope this helps.

      1. Just to confirm I have now managed to update the system and all appears to be working,

        it might be better though if the following information was provided with the original download and install instructions.

        Minimum USB stick capacity should be 12GB – in the end I used an external hard drive with a separate partition/volume for FAT32 restricted to 25GB.

        Note:
        For USB devises less than 32GB capacity – Windows 10 will offer FAT32 as a formatting option

        For USB devises greater than 32GB – Windows 10 ,will only offer exFAT as a format option, a device using exFAT format does not appear to work with your software.

        To get the FAT32 format option on Windows 10 with a device greater than 32GB, the user must reduce the partition/volume size to below 32GB in order to format the device in FAT32.

  22. My Auris HSD Excel was registered on November 29th 2016 and has Touch 2 with Go .
    The menu design though is the MM13 type rather than MM16 .

    From the table the Auris should have the later software from April this year .

    Do I have the wrong version software installed or was my new car manufactured prior to April this year ?

    Thanks .

        1. Hi Andrew,
          We are in talks with our technical team and will get back to you as soon as we hear from them. Many thanks for your patience.

          1. Hi Andrew,
            Thanks for your patience. We have spoken with our technical team and they have advised heading to: Setup – General – System Info. You should be able to see the Software Version at the top of the screen. If you could come back to us with this, we can investigate further. Many thanks.

          2. Hi Andrew,
            You should be operating on MM16 and this should have come as standard when you collected your car from the dealer. However, due to you having 4.5 0WH map updates are free. We would suggest taking your vehicle to your local Toyota Centre for an update.

  23. My new Prius, which was picked up on 1 September 2016 has the Touch 2 with Go system. However, it doesn’t seem to have this new 2016 Touch 2 with Go multimedia system, as the menus and functions are still the old one. Why is that?

        1. Hi Stephen,
          If you post it here we can blank out what you have written or delete the comment! We have to approve the comment before it is published 🙂

          1. Hi Ella,

            VIN No: ********
            Registration: *******

            I have also contacted my dealer, who has suggested to book an appointment with the services department for the technicians to look at the version installed. However, I find the dealer’s suggestion that the car manuals could be incorrect is unconvincing, considering the car user guide, the full online car manual and the full multimedia user manual all showing the same thing, as well as this blog itself.

            Kind regards,

            Stephen

          2. Hi Stephen,
            Thanks for your details. We will have a chat with our technical department and come back to you soon 🙂

          3. Hi Stephen,
            Our technical department have advised that if you purchased your Prius after April 2016 you should have 3 years free updates for the NAV/Multimedia system. Dealerships are advised to have updated systems to MM16 (the newest multimedia software) before handing over to customers. There should be a new update within the next few days which will be free to you- however, if you need this process made simpler your dealer would be able to help! Hope this helps! 🙂

  24. It would be great if the new system could display current time. It could be in the form of the application in split-screen view combining the navigation map with information about time and date. Such an application could, according to the setting, show the time in classic or digital style and the current date for all passengers in the car.

  25. When playing music from the USB, I really like to ask you to rebuild the player. When you have 300+ CDs on the USB stick the interface does not support that so well.

    What I’m missing mostly:
    A) Play all songs from one artist / band, now you play only one album.
    B) Start playing the album directly from the album list without going to sing list, now you need to select the first song from the list until it start playing. Why?
    C) Ad-hoc playlist: I have 700 km, how great it would be that I can select 10 albums to play at once. That is more safety as well!
    D) Can I have a random play from selected albums or from all?

    Keep going a good work !

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