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Catalytic converter theft: how to protect your car

The theft of catalytic converters from cars isn’t a new crime, but it has increased significantly in 2019.

Police forces around the UK, including those in West Yorkshire, London and Nottinghamshire, are advising owners of any car fitted with a catalytic converter to take precautions.

Any car fitted with a catalytic converter could be at risk. In Toyota’s case it is second and third-generation Prius models (2004-2009 and 2009-2016 respectively) and second-generation Auris Hybrids (2012-2018) which have been particular targets for thieves.

Below we’ve gathered the best advice for Toyota owners who may be concerned.

What is a catalytic converter? 

The catalytic converter is part of the car’s emissions control system. It cleans up the exhaust gases before they are expelled from the car through the exhaust pipe. Its internal elements react with the gases, breaking them down into less harmful substances and water vapour. All cars sold in Europe since 1993 have had to be fitted with catalytic converter by law.

Why are they a target for thieves?

Clearly the police are best placed to offer advice on the motives behind this crime, but we understand that in the main, the value of the catalytic converter for recycling is the main attraction to thieves, because they contain precious metals such as rhodium, platinum and palladium.

What is Toyota doing to stop its cars being targeted?

We’re doing all we can. We’ve shared police guidance with customers, and we have developed and reduced the price of a ‘Catloc’ device which can deter theft and make it more difficult. Toyota teams in the UK and other countries are urgently exploring new technical possibilities to deter criminals as well.

We are also working with the police, as well as talking to government about changes in the law around scrap metal sales that would make it harder for criminals to sell stolen catalysts for cash.

However, these are criminal operations and our scope is therefore limited. A number of police forces are taking action and some forces, such as Nottinghamshire, are also starting awareness campaigns. It is vitally important for anyone who is a victim of this crime to report it to their local police force as quickly as possible.

In the main it remains older cars that are targeted because advances in efficiency and technology mean the latest generations of Toyota catalytic converters contain vastly lower amounts of precious metals, whilst still doing their job just as well or even better; this means their value for recycling is very low and they are not attractive to thieves.

How much does the Catloc cost?

The Catloc costs between £200 and £250 (depending on model), which includes VAT and fitting by a Toyota retailer. It comes with three-year warranty. As of November 2019, we offer a Catloc for the fourth-generation Prius (2015-present) at a price of £250.

Does a Catloc give my car 100% protection from thieves?

Sadly not. It can make theft more difficult but thieves are using high-powered cutting tools to remove catalytic converters and because of this it is not possible to make catalytic converters ‘unstealable’. A Catloc makes it harder to steal a catalytic converter, slowing thieves down and acting as a deterrent. As mentioned above, we’re doing all we can to seek further technical options for customers.

Is Catloc available for my Toyota?

Catloc devices are available for a growing proportion of our range, but not all. We recommend speaking to your local Toyota centre.

How much does it cost to replace a catalytic converter?

Toyota’s first priority is to do all we can to support our customers who have been victims of crime.

We have moved to reduce the prices of replacement catalytic converters and Catlocs to a level where Toyota GB does not make any profit from supplying them to customers.

Our recommended prices for a bundle that includes a new catalyst and a Catloc are £950 for Auris Hybrid, £1,000 for Prius Gen 2 and £1050 for Prius Gen 3.

Your nearest Toyota centre can advise on exact costs after inspecting your vehicle.

Is it true that there is a long wait for replacement catalytic converter parts for Toyota cars?

The rapid rise in this crime in 2019 is one we could not have envisaged, set against many years of low incidence of catalytic converter theft. This initially impacted our ability to source enough of the parts we needed in some cases, for which we sincerely apologise.

We worked hard with suppliers in France and Japan though and have hugely increased supply. That means that in most cases we have been able to clear any backlog of customers being off the road.

If I’m worried about my Toyota model, what should I do?

We recommend you use our locator tool to find your nearest Toyota centre and contact them to discuss the best way to protect your car.

This article was last updated on 2 December 2019, so some of the responses to reader comments below have been superseded by more recent information.

Comments (1,131)

  1. I totally agree with Kres. I am another victim of stolen cat. I am sure there are many thousands more.I believe Toyota should compensate us all, not just apologising with the following message. Mine was stolen on Saturday evening 14 March 2020, nowhere was open, I was stranded miles away from home.

    I have never been told of this problem, it cost me one week and £1300 to replace the cat and installation of a cat lock (what good that might be time will tell). Frankly I do not have any confidence that this will NOT happen again, despite registering my Cat lock with the International Security Register (ISR).and sticking labels in my windows to deter thieves (it didn’t stop them steeling in the first place).

    I have always taken my car for servicing to Toyota and always promoted the Prius brand to my friends and family (I am not going to do that now!!!!).My wife has bought a year old Lexus 300IS, I believe this problem also is inherent in her car. I reported this to a passing police patrol, they say that this is a common problem and they cant do anything about it. I am thoroughly disappointed with Toyota for not being upfront with their customers about this problem and at least try to fix it.

    I must say the car is good, I never had a breakdown or any problems with the vehicle, however I am not going to let this rest. I will write to Toyota head office, and further if required.

    Typical apology

    “Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation. We are also working with insurers to minimise the impact on consumers.

    In addition, we published police advice on this crime as soon as it could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so. We have tried to ensure as many of our customers as possible are aware.

    Please also be aware, we are manufacturing Catlocs for our vehicles deemed most at risk of theft. This currently does not include Corolla.

    If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link: https://www.toyota.co.uk/contact-us/

    Thanks.”

  2. Message to Toyota.. The catlock should be given for FREE… you made a mess and now you still want to charge GBP 1,000..that’s ridiculous.. Let’s start a campaign… NO TOYOTA Anymore…so when you reach bankruptcy maybe you learn how to treat your customer

    1. Re the reply to Imran’s blog below, which reads: ‘Thanks for getting in touch. We are so sorry you have been a victim of this crime. We have tried to ensure as many of our customers as possible are aware. Toyota published police advice on this crime as soon as it could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so’.

      As I understand it Toyota has the details of all owners on its database. I’ve had my Prius serviced by the same Totoya dealer for years. I’ve heard nothing from either. I only became aware of cat thefts from a press report.

      I have to agree that Toyota’s corporate response leaves a great deal to be desired. Does anyone care to comment on what happens after Toyota gets in touch directly with an owner as a result of a blog?

      The inconvenience in trying to protect a car while doing routine stuff like shopping or taking the dog for a walk should not be necessary.

      And what about the implications for health workers in the current crisis??

      Best to all,

      (Dr.) David A. Wragg.

  3. Catalytic Converter stolen within 10 minutes in Kensington. Reported it to the Police, after 45 minutes waiting for a reply. The Police were not interested, at even coming out to see the location, obtained a Crime number. I rang Toyota Edgware Road where I bought the second hand car 2018 registration. They just LAUGHED and said “about 250 stolen everyday” – “nothing we can do, go and claim on your insurance” – “Have a good day sir”. THANK YOU VERY MUCH Customer Services MANAGER MS FARAH AHMAD, you were VERY helpful.

    Toyota this is appalling, negligent, irresponsible, rude, callous, badly designed car and not respectful of an organisation of your size towards your customers who tomorrow may NOT BE YOUR CUSTOMERS. As soon as I get my car back from the Insurance repairers I will sell it and buy one from a reputable and respectful company who really care about their customers. Apparently the Catalytic convertors for Toyota cars take at least 30 days for delivery to the repairers because of the numbers stolen.

    Toyota please do not reply with your standard legally approved, politically correct, “no liability accepted” reply as I am not interested in your lame callous excuses. Your company knows you have a problem but you are doing nothing about it. SELL SELL SELL make profits and stuff the buyers is Toyota’s moto.

    Mr Paul Van Der Burgh President and Managing Director of Toyota Europe your company is selling badly designed cars and you are inadvertently funding criminals. Additionally, you are making more money selling Toyota spares, which you very well know will be stolen.

    1. Hi Ranjit,

      Thanks for getting in touch. We are so sorry you have been impacted by this crime. We would like to help you further with this and will email you directly in order to gain additional details and put you in touch with our customer relations team.

      Thanks.

    2. Dear Ranjit, Derek and others who, like me, have suffered not only theft of cat converter from my Auris last weekend, but also the fob off from Toyota. Despite being a long and ‘loyal’ Toyota customer, With a service contract, all my contact details on their website, services and other repairs etc at Toyota garage, being persuasively sold extended warranty etc., no one at any time has given any advice to take steps to protect/secure my car’s catalytic converter. In a blog they indicate cost of a ‘bundle’ offered to replace and secure for £950. Ha ha. Bears no relation to what local branch quote. Toyota, you are taking all of us responsible hybrid car owners for a ride. Disgusting.
      Solidarity with other victims!
      Penny

      1. Hi Penny,

        Thanks for your message. We’re sorry you have been a victim of this crime. We have tried to ensure as many of our customers as possible are aware. Toyota published police advice on this crime as soon as it could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so. Regarding pricing, this may vary depending on the extent of the damage to the car.

        Please also be aware we are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

        If you would like to discuss your situation further with our customer relations team, you can find their contact details here: https://www.toyota.co.uk/contact-us/

        Thanks.

      2. Dear Penny, In the USA my brother has a Toyota Prius which has a theft protection grill and rebars on the exhaust pipes to protect the catalytic converter theft, fitted as standard. Of course these cost more money but they are required by USA Vehicle laws. Unfortunately the UK do not have these laws and the matter in the hands of the Police who do not have the authority to make this an official requirement. Of course Toyota is laughing all the way to the bank because they do not spend the extra for this protection. I would suggest you write to the President and Managing Director Mr Paul Van Der Burgh at their Head Office in Surrey with a strong complaint. .

  4. Someone attempted to steal my hybrid Auris’s catalytic converter last Tuesday night or Wednesday. I was not told about the problem of theft of catalytic converters from Auris’s when I bought it from a Toyota dealership last April or since. If you know it’s a problem, why aren’t you contacting customers directly? Have you decided to sell all cars, whether new or second hand, with Catlocs as standard?
    It seems Toyota is not doing all they can to prevent this crime; it seems you don’t even have a database to warn customers that thieves are targeting their area of the UK.

    1. Hi Derek,

      Thanks for getting in touch. We are sorry you have been affected by this crime. We have tried to ensure as many of our customers as possible are aware. Toyota published police advice on this crime as soon as it could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so.

      We treat all cases on a one by one basis and our Customer Relations team will look at your case and consider offering a courtesy vehicle FOC where Insurance providers will not cover this cost. We have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps and component etching to protect consumers from further attacks. We are also working with insurers to minimise the impact on consumers.

      We are also engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      Thanks.

    2. I sold mine almost a week ago (3 hours after a new cat was installed). Problem solved for me – I’m much less anxious and I sleep better.

  5. That sucks Diana, sorry to hear. So, potentially £250 wasted then.
    Guys, out of curiosity, what will you be replacing your hybrid cars once you’ve flogged them?
    Kia Ceed’ anyone?

  6. Hi,
    The catalyst converter of my Toyota Auris (2014) is stolen couple of nights ago. I have bought it from Toyota dealership in Leeds. It is a shame for Toyota as a big company that :
    1- do not let me know that such a hazard exists for their product.
    2- do not have the part available then I have to be waiting for 1 month to get the part.

    1. Hi Mohamad,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime.

      We have tried to ensure as many of our customers as possible are aware. Toyota published police advice on this crime as soon as it could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so.

      We are doing all we can to minimise the inconvenience to impacted customer as much as possible. The increase in this crime in 2019 has been very significant so much so that we have struggled to increase parts supply to meet this sudden demand. We are sincerely sorry for the inconvenience this has caused some customers and we are working flat out with our suppliers to try to resolve this as soon as we can.

      If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link: https://www.toyota.co.uk/contact-us/

      Thanks.

      1. I have a Toyota RAV4 2930 plate which I’ve had for 9 days and some scum bag stole mine from outside my house in the middle of the night. You don’t supply a cat lock for this model so what can I do to try and deter them from doing it again! They know where I live.

        1. Hi Barbara,

          Thanks for getting in touch. We are so sorry you have been affected by this crime. We would recommend following Police advice as a preventative measure. You can find more on this using the following links:
          https://www.westyorkshire.police.uk/advice/vehicle-crime/vehicle-crime/catalytic-converter-theft-prevention-advice
          https://www.met.police.uk/cp/crime-prevention/theft-from-a-vehicle/vehicle-safe-and-sound/
          https://www.nottinghamshire.police.uk/advice/prevention/catalyticconverter

          Please also be aware we are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

          If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link: https://www.toyota.co.uk/contact-us/

          Once again, we are sorry you have been impacted by this.

          Thanks.

  7. I’ve read on this blog that Toyota were going to produce a tilt sensor. It would be available in January 2020 and it could be retro fitted to the Prius / Auris and attached to the existing alarm system. Can you tell me if it is now available – and how much it costs?

    1. Hello Andrew,If you do a web search you will find a few ways of fitting tilt alarms that work with the standard Toyota alarm.I fitted one myself that works great,The alarm goes off way before the wheel leaves the ground. Mine is an older Gen 3 prius so have no warranty issues.If you wait for Toyota to sort this you will have to wait a long time.
      Another unhappy Toyota customer.

      1. Gary – can you give me a website where I can see / buy the necessary tilt sensor. My understanding is that the sensor has to give a 0v pulse for at least 0.8 seconds – for the Toyota alarm to ‘see’ the signal. Many sensors that I’ve looked at either give a shorter pulse or no specification at all. (I’ve a 2010 Gen 3)

        1. Hello Andrew, Its the 507m tilt sensor.It is for the Viper and Clifford alarms but works like a charm with the OEM alarm.I bought it from ebay,round the 60 quid mark from UK sites but half that from US ones with postage.Obviously you have to wait a bit longer from the Us.There are some youtube videos on how to fit it…..even I could do it!, Its great to see Toyota now have one also.

  8. My mother’s catalytic converter was stolen today in broad daylight in a public car park while we were away for less than an hour. It is disappointing to see thefts soaring with little that we can do as car owners.

    My own Toyota had its converter stolen not even a year prior to this, and cost our family nearly £800, which is not insignificant.

    Is there any point in even replacing the converter when the thought of leaving it in an open area makes us now so unwilling to even drive the car at all?

    We are so disappointed that this has happened a second time, and that there appears to be a lack of action or willingness to investigate the problem. It is a shame that thieves are capitalising on what is essentially a design fault and car owners like us and many others are suffering as a consequence.

    The Toyota Prius is an excellent car, but I cannot say at this point that we would recommend it at all to others as there are clear problems that will take some time to solve.

    1. Hi Aurelia,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are doing all we can to support our customers who have been impacted by this crime.

      We treat all cases on a one by one basis and our Customer Relations team will look at your case and consider offering a courtesy vehicle FOC where Insurance providers will not cover this cost.
      We have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps and component etching to protect consumers from further attacks. We are also working with insurers to minimise the impact on consumers.

      Please also be aware, we are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link:https://www.toyota.co.uk/contact-us/

      Thanks.

  9. Hi Mike, I agree with your points and this type of crime is totally out of control. I I too have an Auris that had the catalytic converter stolen a month ago and I have since had a catloc fitted by my local Toyota dealership. Although I have read reports of converters being stolen even when a catloc was fitted, these still seem to be relatively rare cases and also seem to be from Prius up to 2009. I have as yet not seen a report of a converter being stolen from a gen 2 Auris or gen 3 Prius where a catloc was fitted but maybe I’ve been looking in the wrong places?

  10. Our catalytic converter was stolen from the bottom of our 2018 Auris yesterday parked in a hospice car park. The people that do this are despicable. Apparently there have been similar thefts in the hospice car park in recent weeks. People visiting sick and dying relatives!

    My wife then waited from 2pm to 10pm for RAC to come and take the car away!

    The blog above and the responses below are very disappointing given that the catlok apparently does little to prevent theft and the tilt alarm doesn’t exist yet. So Toyota, why bother writing this blog and giving these repetitive empty responses?
    You say repeatedly to contact our local dealer and customer service team for advice but presumably if there were any concrete practical steps owners could take you would state them here.
    This is all very frustrating. I don’t know yet what we are going to do as presumably once we get our car fixed it’s probably just a matter of time until it happens again!
    Regards
    Mike

    1. Hi Mike,

      Thanks for getting in touch. We are incredibly sorry you have been a victim of this crime and we deeply appreciate your concerns over this situation.

      We are doing all we can to help our customers who have been impacted by this crime. We treat all cases on a one by one basis and our Customer Relations team will look at your case and consider offering a courtesy vehicle FOC where Insurance providers will not cover this cost.

      We are also engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link: https://www.toyota.co.uk/contact-us/

      Thanks.

  11. Was it a catlock fitted by toyota, or something else? I had mine installed 32 days ago, so far one attempt i know of as I actually saw the thieves “assessing” situation. Isn’t it sad I’m counting days?
    Also, toyota’s catlock rubs on some speedhumps, go real slow if you have one…

    1. Yes, the Catloc was supplied and fitted by Toyota. The second cat and Catloc were stolen just short of 6 months after having them fitted following the first theft of the cat. Agree, the Catloc did make an awful rattling noise when driving (particularly accelerating).

  12. Last night catalytic converter was been stolen from my car I bought this car 4 months ago direct from Toyota (auris 2015)but no one told me about security device I paid for the car 12700 so another 250 to secure I would be happy to pay now Toyota saying I have to wait few weeks for the parts coz they lot of people waiting for they order

    Very disappointed Toyota such a big company and no one told me about catalytic converter getting stolen

    I am taxi driver so I can’t work for few weeks coz they is alot of backlog

    1. Hi Imran,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We have tried to ensure as many of our customers as possible are aware. Toyota published police advice on this crime as soon as it could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so.

      Please also be aware we are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      Thanks.

      1. Could you not offer Toyota Owners a set of bolts with heads to match the locking nuts fitted to wheels. As four bolts are used to retain the catalytic converter, this would mean that thieves would have to spend a much longer time and use an angle grinder to remove the cat box. Not a perfect solution but should be relatively low cost and easy to offer at the owners next service .

      2. This standard robotic response to victims of crime and loyal Toyota customers is not far enough and sounds frankly condescending.
        I am also a victim of this insane crime of cat theft which took place right in front of my house.

        @toyota UK you are not doing enough !!
        Please tell something encouraging that says you care I should not sell this car and go to your competitor as I am thinking like many others now.
        Is it even worth having a Toyota car any more if one would always be paranoid every time I park the car day/night in any location. seems nowhere is safe to park a Toyota?
        Seriously loosing faith in owning a Toyota.

        Toyota UK talk is cheap! A robotic response is not saying or doing enough to loyal customers and £1000+ repair bill is not helping and you’re certainly not talking to my insurer.

        Not happy

        thanks

        1. Hi Nasir,

          Thanks for getting in touch. We’re so sorry you have been a victim of this crime.

          We are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current scrap metal legislation.

          Toyota Great Britain has also moved to ensure that the cost to customers of replacement catalytic converters supplied and fitted through our approved service centres is as low as possible, and that TGB doesn’t profit from this.

          We treat all cases on a one by one basis and our Customer Relations team will look at a customer’s case and consider offering a courtesy vehicle FOC where insurance providers will not cover this cost. We have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps and component etching to protect consumers from further attacks. We are also working with insurers to minimise the impact on consumers.

          If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link: https://www.toyota.co.uk/contact-us/

          Thanks.

  13. HI Dianna, what models did you have (Prius or Auris) and what registration year?

    The reason I ask is because I believe that due to the location of the catalytic converter on earlier cars, pre-2009 catlocs may be less effective than on later vehicles.

    Many thanks

  14. I am getting a CatLoc fitted this week via Toyota dealer. Just curious if anyone has had the converter stolen with the CatLoc installed?

    1. We toyota car owners must complain about what is happening to our car. They should put a catluck to secure the car..I must say that. We should not buy toyota cars anymore..

      1. You can not stop buying Toyota cars as it is cheap, strong, reliable, and economy cars, the problem is not Toyota company, the problem is the police in you country , they have lots of videos of the stolen process with the number plate for the thieves van but they did nothing while you pay more tax for better police service.

  15. Hi,
    My Catalytic converter was cut off my Auris 2012 Hybrid yesterday between the hours of 3PM-8.30 PM in a residential street.
    They jacked it up one side and cut it off, parts wise it’s going to cost £1186 for the sensor, the Cat and the CatLoc +fitting..ooch!! I’m not going down the insurance route because i’ve read that the insurance costs spike after a claim. I think the CatLoc is a slight deterrent, it might help. I loved my Car, but now i am really considering part exchanging it for a new 2020 Yaris Hybrid, where does the Catalytic converter sit in the new car is it under the engine so the thieves can’t get to it?
    I hope Toyota give me a great part exchange value on it..(i hope your listening Toyota).

    1. Hi Denise,

      Thanks for getting in touch with us. We are so sorry you have been a victim of this crime. As we have reduced the quantity of precious metals by up to 84% in catalytic converter design over time, older models seem more attractive to thieves. In addition to this, the Catalytic converter is housed within the engine bay on the new 2020 Yaris making it less accessible.

      Thanks.

  16. Welcome news re the tilt alarm “soon to be available”
    Is this to be available across the range , more specificantly for the Corolla Hybrid?
    Are we talking weeks away or months?
    This will be a no brainer to have installed!

    1. Hi Bruce,

      Thanks for getting in touch. We currently have no further information to share regarding the Tilt Alarm. As soon as we have more to share, we will update this blog post.

      Thanks.

  17. I’ve sold my Auris for this very reason. I was intending to keep hold of this car for a while, as it has been very reliable, but each time I parked in a public place, I was getting paranoid about the catalytic converter being ripped out. Feeling quite sad and annoyed about selling a good car I invested in, and that customers have had little support on the issue – dealerships don’t really care. I’ll consider the new Corolla in a year or so to see how things pan out, but have a feeling this is not limited to the models suggested on the blog article. Check out the Lexus blog.

  18. Hi, Sadly my Auris Catalytic converter has been stolen at 11pm at night.
    These have platinum parts that hold their value on the open market so I do not think it is just sold to the mental scraps it is to Goldsmith’s as well. The million dollar question is why my alarm did not go off when the car was jacked and the hydraulics was used. Any jerking of the vehicle should of set of the alarm, but Toyota are claiming it is not internal. This causes for concern for Law suit. What prevention measures are Toyota placing for the consumer protection and safety. We are at risk and Toyota have had more than enough time. I will be writing to MP, local newspaper, and CEO. Lets start to lobby the government etc. I am absolutely lived, the minute we say this is fine, it is like we are accepting it.

    1. Hi Sajia,

      Thanks for getting in touch. We’re so sorry you have been a victim of this crime.

      Please be aware, we are currently engaging with with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      We have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps, component etching and tilt sensors/alarms (available soon) to protect consumers from further attacks. We are also working with insurers to minimise the impact on consumers.

      If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link:https://www.toyota.co.uk/contact-us/

      Thanks.

      1. Dear Toyota UK.
        You keep repeating your so called actions to all as above. How about some positive action. Forget the “we are producing Catloc at zero profit” response. and the “we are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime” rubbish. That is absolutely no help whatsoever to the people who have suffered the theft. Not to mention the personal upset and inconvenience. You should be suppling and fitting at no cost to your loyal customers this so called Catloc system which as you have previously stated it can still be stolen even with this fitted.

    2. Hi just wondering how you are lobbying for a change? Mine was stolen and I think it’s preposterous – Toyota is charging 1200 pounds to replace it and can give no guarantee that it won’t get stolen again.

      1. Hi Farah,

        Thanks for getting in touch. We’re sorry you have been a victim of this crime. We are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

        Thanks.

  19. I have a 2015 Auris Hybrid and like the car and knew about the cat thefts before I bought it as researched about the car before hand.

    What I think Toyota should do is certainly offer to recover the car for free and passengers after cat stolen. Especially if having Toyota to replace cat and loan a car in the iterim.

    I wouldn’t claim as don’t want higher insurance premiums for 5 years or if happened twice, insurance declined. 2nd time I would probably look to sell.

    I bought a protection plate off Ebay for £30 and had it re-inforced for £20 and fitted for £17. A lot cheaper than £250.

    I would be interested in the tilt alarm, but fear most alarms are ignored.
    Toyota should offer the police some bait cars and have a targeted sting in known hot spots!

    James.

  20. I didnt realise the Auris hybrids were being targeted in addition to the Prius until I read a number were stolen from vehicles close to me & on further investigation (and reading this blog) it included the Auris. Jemca have quoted me a catloc, etchings and glass stickers for £250 inclusive. I was hoping for £200 all in and might have reluctantly paid it but for the fact numerous people have said here it made no difference, i.e. it was still stolen. Added to that some people have been targeted 2 or 3 times! Whether or not insurance covers it I dont know but there would be an excess to pay and no doubt increased premiums on renewal.
    Well this is such a pity because I’ve had 3 years very enjoyable and absolutely trouble free motoring with that Auris Hybrid and was going to give it another 2 years before thinking of a part exchange.
    With the government’s recent anti Hybrid announcements, lack of law enforcement and such derisory punishments meted out to criminals by the courts then clearly I cant wait that long before becoming another statistic.

    1. Hi Bruce,

      Thanks for your message. We are sorry you have been impacted by this crime.

      Toyota is very concerned with the recent sharp rise in the organised theft of catalytic converters from vehicles in the UK which is affecting its customers. Toyota’s first priority is to do all we can to support its customers who have been victims of this crime and we have taken measures to increase replacement parts supply as quickly as we can.

      Catalyst theft has existed as long as catalysts have been fitted to cars – many years – but it has always been rare. We first became aware of a growth in this crime in late 2018, when we issued urgent guidance (where we could), including police advice, to our customers and our dealer network.

      We are not the police, but we are doing all we can to try and help prevent this crime being committed, and have taken the following actions:

      Engaged with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current scrap metal legislation.

      We have also moved to ensure that the cost to customers of replacement catalytic converters supplied and fitted through our approved service centres is as low as possible, and that TGB doesn’t profit from this.

      We treat all cases on a one by one basis and our Customer Relations team will look at a customer’s case and consider offering a courtesy vehicle FOC where insurance providers will not cover this cost. We have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps, component etching and tilt sensors/alarms (available soon) to protect consumers from further attacks. We are also working with insurers to minimise the impact on consumers.

      Thanks.

    1. Hi Alwyn,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime for a second time. Please be aware we are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      We are also working to minimise the impact on consumers by working with insurers, treating all cases on a one by one basis and developing and supplying theft deterrent devices at zero profit such as CatLocs, component etching and tilt alarms (available soon).

      If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link: https://www.toyota.co.uk/contact-us/

      Thanks.

  21. Had my converter stolen last week.
    Disappointed as I was warned by family about this theft however, as my car is an Auris 2010 model thought I wasn’t at risk. The totoya website refers to Auris’ 2012 onwards being at risk. This is misleading.

    Will the CatLocs even fit on my Auris 2010 model?

    Have people experienced theft of the replacement converters – the ones that aren’t as valuable?

    1. Hi Laszlo,

      Thanks for getting in touch. We don’t currently have Tilt alarms available. As soon as we have updates on this, we will share it to this blog.

      Thanks.

  22. Mine was stolen around midday at our company offices on Birmingham Business park where apparently others have been a victim. CCTV was no discouragement to thieves. Apparently they jacked the car up with parked car next to mine. I’m curious why this didn’t set off the car alarm. i also wish I’d been advised about Catloc before it happened to me.

    Clearly ALL is not being done by those who have the power to do something : car manufacturers, police, insurers and government. Please work together, make decisions and stop this from costing normal hard working people thousands of pounds and plenty of upset.

    Toyota should take immediate simple steps:
    – contact owners and offer free or subsidised fitting of catloc
    – Mark catalytic converters with a serial number to make it distinctive
    – Place a protective covering over the catalytic converter (Honda have a tray under the catalytic converter and in more recent models have moved it to the engine bay)
    – lobby the government and work with insurers to keep a register of catalytic converters / prevent scrap metal merchants from accepting any before checking serial number on register.

    See this sensible article on BBC website: https://www.bbc.co.uk/news/business-49767195

    1. Hi Kieran,

      Thanks for getting in touch. We are sorry you have been impacted by this crime. Please be aware we are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      We have developed and are supplying theft deterrent devices at zero profit such as CatLocs which do have anti-tamper fixings and a unique marking kit that chemically etches a unique number into the catalysts, which is registered on the International Security Register. We are also working with insurers to minimise the impact on consumers.

      Thanks.

    2. My catalytic converter was stolen from Hampton-in-Arden station car park yesterday. I was told by recovery team that 13 where stolen from NEC car parks on same day. Once fixed I will be getting rid as seems no point keeping if you cannot be sure car will not be attacked. Catloc by Toyota’s admission will not stop determined thieves.

      1. Hi Tony,

        Thanks for getting in touch. We are so sorry you have been impacted by this crime. We appreciate the severity of this situation. Please be aware we are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

        We are also working with insurers to minimise the impact on customers.

        Thanks.

    3. Mine was stolen outside my house at 4pm on Saturday 8th Feb the dashcam cam on and it was stolen in under 3 minutes. I have also written to Toyota saying everything you mention above and they have written back saying they are working hard to resolve the issue – but the crime numbers are increasing? and their customers are telling them they are not doing enough? they are not listening the message from Toyota is the same while the number of thefts just carry on increasing – I’ve also written to the UK CEO Paul Vanderburgh but same response as on this blog, they are not listening; as a minimum they SHOULD of written to their customers but they don’t agree so as a customer I am wrong – I am wrong to feel nervous every time I get in my car and start it up – stress free relaxing drive? I don’t think so as soon as I can get rid of the car I definitely will owning one is too stressful

      1. Hi Sarah,

        Thanks for getting in touch. We are incredibly sorry you have been a victim of this crime. We have tried to ensure as many of our customers as possible are aware. We published police advice on this crime as soon as we could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had confirmed details to do so.

        Please also be aware, we are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

        Thanks.

  23. The cat converter was stolen from my 2016 Auris Excel Hybrid in broad daylight from the road directly in front of my apartment. A neighbour was on the phone to the police and my wife was shouting at the two guys from the balcony. It was all over in about two minutes. The thieves took off with my cat, the police – who had been given the thieves reg. number by my neighbour – expressed little interest and never came by. Hills of Woodford, my local dealer, we’re similarly disinterested. They told me that they could not provide a recovery service and wanted £750 upfront before they would order any parts. My insurance company, Allianz, had the car collected by their own repairer within a couple of hours and were able to return it five days later. Upon its return I immediately drove it to webuyanycar.com and got rid. Their offer wasn’t brilliant but, frankly, I wouldn’t want to buy a Toyota at ANY price. For now I remain without a vehicle whilst I consider my options. Occasionally it’s a nuisance but it’s still better than sitting up day and night looking out of the window. Well done Allianz and a pox on everyone else.

  24. Hi Toyota

    I had my Catalytic stolen mid last year.
    The responses I have seen keep mentioning about technical solutions. Toyota have now had over a year for the technical solution.
    Can you please share what customers can do now to protect the part and will Toyota be covering the additional costs involved.

    Regards

    1. Hi James,

      Thanks for the message. We have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps, component etching and tilt sensors/alarms (available soon) to protect consumers from further attacks. As soon as we have more information to share, we will update this blog post.

      Please also be aware we are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      Thanks.

  25. Just got my stolen. Why can toyota not connect this to the alarm system when the car is locked any tampering of the catalytic converter the alarm should come on. Big let down.

    1. Hi Zaman,

      Thanks for getting in touch and or sharing your thoughts with us. We are incredibly sorry you have been affected by this crime. We are doing all we can and have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps, component etching and tilt sensors/alarms (available soon) to protect consumers from further attacks.

      Thanks.

  26. Mine is a Toyota Auris hybrid for which the catalytic converter is stolen this week from my driveway and on checking with Steven Eagell Toyota, there are quoting the price as £1250 for the replacement where the blog says – “Our recommended prices for a bundle that includes a new catalyst and a Catloc are £950 for Auris Hybrid, £1,000 for Prius Gen 2 and £1050 for Prius Gen 3.”

    This looks like even Toyota is not aligned on the prices and not really doing anything for help even after publishing the prices on portals, dealership is charging what they want. This is ridiculous.

    1. Hi Abhay,

      Thanks for getting in touch. We are sorry you have been a victim of this crime. The price quoted by our dealers may vary depending on the extent of any damage that needs repair. We have moved to ensure that the cost to customers of replacement catalytic converters supplied and fitted through our approved service centres is as low as possible, and that TGB doesn’t profit from this.

      Please also be aware we are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link: https://www.toyota.co.uk/contact-us/

      Once again, we are sorry you have been impacted by this crime.

      Thanks.

  27. It sounds like I should brace myself for more of this, since the first-time stolen a couple of weeks ago. By some fluke, a transport police officer was in the car park, took notes and I got a crime number. Because that is going to make all the difference (ha, ha)!

    Where Toyota really failed was at the point of sale. I wanted a hybrid and I would have bought the car, but I would have appreciated the dealer flagging this issue to me and telling me about prevention options. None of it was even mooted. OK, I should have done some research but I am not a petrol-head and the onus should not be on the customer.

    Luckily I have a second, petrol car that I now take when parking in public car parks etc. but that is hardly a solution to the problem.

    Having been a Toyota customer for over 15 years now, I do feel let down over something that the company and dealearships MUST have been aware of for a LONG TIME now (not to mention production!!!!).

    1. Hi Masa,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime and that you were unaware of the situation. We would recommend recontacting your nearest Toyota centre to discuss preventative measures. We have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps, component etching and tilt sensors/alarms (available soon) to protect consumers from further attacks.

      Please also be aware, we are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      Thanks.

        1. Hi Andrew,

          Thanks for getting in touch. We can’t confirm specific dates at this time. However, please be aware we are urgently working on this and we will share more information as soon as possible.

          Thanks.

  28. Had Catalytic converter stolen from my Toyota Prius, three times in a row now!!
    Parked in well lit area with CCTV camera in operation, all to no use.
    Have to scrap my perfectly functioning car, because my insurer no longer wants to insure the car.
    The CAT thefts are just soaring and it’s a shame Police nor Toyota are taking any actions on this.

    From Kingston (London, UK)

    1. Hi Ben,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime on multiple occasions. We would recommend visiting your nearest Toyota centre to discuss preventative measures against this type of theft and having a Catloc fitted. You can find your nearest centre via this link: https://www.toyota.co.uk/forms/forms?tab=pane-dealer

      Please also be aware we are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      Alternatively, if you would like to discuss your situation further, we would recommend contacting our customer relations team whose contact details you can find here: https://www.toyota.co.uk/contact-us/

      Thanks.

      1. Only became aware of this through the recent article in the newspaper. Toyota should immedicately notify all owners as they do with recalls. Charging for the catloc is wrong and should be offered free to owners of targeted models. Finally although I have loved my prius if my catalytic convertor is stolen I will not replace it with another toyota. This is very very bad for customer relations.

        1. Hi Celeste,

          Toyota is very concerned with the recent sharp rise in the organised theft of catalytic converters from vehicles in the UK which is affecting its customers. Toyota’s first priority is to do all we can to support its customers who have been victims of this crime and we have taken measures to increase replacement parts supply as quickly as we can.

          Catalyst theft has existed as long as catalysts have been fitted to cars – many years – but it has always been rare. We first became aware of a growth in this crime in late 2018, when we issued urgent guidance (where we could), including police advice, to our customers and our dealer network.

          Recall notices are sent to customers using personal data provided by the DVLA. As this is a criminal issue, not a safety issue, we do not have access to those personal details, hence we cannot write to all owners of targeted vehicles.

          We are not the police, but we are doing all we can to try and help prevent this crime being committed, and have taken the following actions:

          Engaged with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current scrap metal legislation.

          Toyota Great Britain has also moved to ensure that the cost to customers of replacement catalytic converters supplied and fitted through our approved service centres is as low as possible, and that TGB doesn’t profit from this.

          We treat all cases on a one by one basis and our Customer Relations team will look at a customer’s case and consider offering a courtesy vehicle FOC where insurance providers will not cover this cost. We have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps, component etching and tilt sensors/alarms (available soon) to protect consumers from further attacks. We are also working with insurers to minimise the impact on consumers.

          Thanks.

        2. I think I will never buy Toyota or Lexus again just because of this nightmare.
          I have to pay £1500 for a new one. This is ridiculous

  29. Catalytic converter stolen from my Toyota Prius, year 2009 make

    First theft – Oct 2018
    Second theft – Nov 2019
    Third theft – Feb 2020

    I am giving up on a perfectly functioning Toyota Prius because I have no doubt that there won’t be a fourth, fifth, sixth….theft!! Neither the police nor Toyota is doing anything about this unfortunately!!

    1. Hi Liza,

      Thanks for getting in touch. We are incredibly sorry you have been a victim of this crime on so many occasions. We would recommend visiting your nearest Toyota centre to discuss preventative measures against this type of theft and having a Catloc fitted. You can find your nearest centre via this link: https://www.toyota.co.uk/forms/forms?tab=pane-dealer

      Please also be aware we are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      Alternatively, if you would like to discuss your situation further, we would recommend contacting our customer relations team whose contact details you can find here: https://www.toyota.co.uk/contact-us/

      Thanks.

    2. Toyota has disappointed me and so many other customers. I believe they do nothing because they make money off the sale of spare parts. It’s a shame.
      I’ve had mine stolen twice now

    3. I fully agree with you and those Customer Representatives at Toyota don’t give a money, they are rude and of no use, what a way to represent a prestigious Japanese brand which manufactures such a good car.

  30. Toyota UK,

    You state that you have ‘worked to reduce the quantity of precious metals used in your catalytic converters by 84%’. Does this apply to all new catalytic converters that are being ordered and replaced by you as a result from all these thefts (ie. to every existing Toyota car model) or to only specific model(s) and age of vehicle? Can you clarify and elaborate where this new design is being deployed to and how a potential thief will be put off from stealing your ‘new design’ catalytic converter? It’s costs? I assume the high content of precious metals in your previous design were to increase the vehicle’s fuel efficiency or performance in some way. So, how does it now affect the vehicle performance and in particular the fuel efficiency? Has it been tested and proven to offer at least the same, if not better results?

    Manish

    1. Hi Manish,

      Thanks for getting in touch. Systems in cars generally improve with each generation, and this is also true of our catalytic converters and the engine management systems they work with. Developments in technology have allowed us to use far less precious metals in our current generation catalysts than in most previous generation models, whilst maintaining or improving the efficiency of the catalyst. Of course these systems are designed to fit specific vehicles, and to work with the engines and engine management systems of those vehicles, so they can’t be fitted to previous models they weren’t designed for. With regard to the motivations of the criminals carrying out these crimes, we can’t speak for the police, who are best placed to deal with this, but Assistant Chief Constable Jenny Simms, the national lead for vehicle crime, has made clear recently that she regards catalytic converter theft as “serious organised crime” and it seems clear that the gangs involved understand the catalysts used in our most recent models are worth far less and therefore do not target them.

      Thanks.

  31. A few counter-measures did the job here (so far):
    1. Installed a tilt alarm. Google Tesor TE D1 and some 50 pounds will get you one. It also detects near motion. Two alarms since the car came back 2 days ago. Still have the cat.
    2. Installed a cctv and put a warning sign behind the rear windows (on both sides). If you can’t park in front of your own house, consider a concealed dash cam (e.g. installed in / on the headrest) with motion detection aka parking modus. Note this may drain the relatively small battery so check the power consumption first.
    3. Contrary to other advice, park the the car with 2 wheels on the edge of the curb. Make sure both tires are in full contact or the local pressure may distort your tire. In this situation, jacking up the car from the road side will require a larger jack before the thieves can get underneath. Jacking it up from the curb / sidewalk has now become risky since most jacks require a large and flat ground surface. We wouldn’t want the jack to slide from underneath the car, would we?

    Hope this helps.

  32. For everyone who’s had their catalytic converter stolen, could you all reply with what model / year the car was? As well as if it was a Hybrid or not?

    Wondering if newer cars such as the Corolla Hybrid are also being targeted?

    1. The Catalytic convertor of my Toyota Auris hybrid , year 2015, just been stolen at Bannatyne car park at 11:00am today in Tamworth! In the bright day light! I’ m so scared to drive Toyota Now!

      1. Hi Vicky,

        Thanks for getting in touch. We are so sorry you have been a victim of this crime. We would recommend contacting your nearest Toyota centre to discuss preventative measures against this type of theft and having a Catloc fitted to your Auris. You can find your nearest centre via this link: https://www.toyota.co.uk/forms/forms?tab=pane-dealer

        Please also be aware, we are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

        Thanks.

  33. I couldn’t find a way to comment without tagging on the end of another victims comment.
    Our Prius+ had it’s converter stolen from my place of work on Friday 31st Jan. Not only am I now £250 out of pocket via an insurance claim for the privilege of coming to work in the NHS, but the insurer won’t request or pay for a catlock. We have opted (probably foolishly) to have one fitted at our expense, but not only am I without a car for now, I will be worried about returning from work to find my car in the same state.

    I strongly feel that Toyota should do the right thing and provide their customers with a free catlock device, particularly if they have had one bad experience rather than leaving us innocent customers picking up the bill on Toyota’s behalf. I know you say you make no profit from fitting these but I find it hard to believe, if this is the case, that you would not put this on as standard! Doesn’t add up! Imagine how much workload would be freed up at your bodyshops!

    We, the customer, are picking up the tab for a known design “flaw” that exposes us to criminality through no fault of our own and Toyota should hold their hands up and help customers who have been penalised unfairly.

    1. Hi Helen,

      Thanks for getting in touch with us. We are so sorry you have been a victim of this crime. Our Catlocs are designed as a preventative measure against this type of theft and are manufactured out of marine grade stainless steel.

      Please also be aware, we are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      If you would like to discuss your situation further, we would recommend getting in touch with our customer relations team whose contact details you will be able to find via this link: https://www.toyota.co.uk/contact-us/

      Thanks.

  34. I am an Auris owner whose catalytic converter has been stolen.

    We had, only days before, agreed with Jemca Toyota in Enfield a part-ex value of £5500, and were planning to buy a newer Auris from them. When we phoned them to let them know about the theft, they revised their offer to £4000.

    Given that the combined cost of a catalytic converter replacement PLUS catlock is quoted on Toyota.co.uk (here) as being around £950, this seems an outrageous and insulting offer.

    I was not aware of the prevalence of Auris CC thefts until this happened to us. Given that there seems to be a public consensus that Toyota is largely to blame for the thefts – by making the CCs so accessible on the cars, in not contacting owners to warn them of the likelihood of theft and what they can do to mitigate it, by not installing locks during services as standard, by not implementing other security features such as tilt alarms – I would have expected that Toyota and your dealerships would be doing all you can to give good customer service to try to retain customers.

    1. Hi Simon,

      Thanks for getting in touch with us. We are so sorry you have been a victim of this crime and that you are unhappy with your experience with one of our dealers. We would like to help you further with this and will email you directly in order to gain additional details.

      Thanks.

      1. I really stressed with my car toyota auris hybrid, I got it on 2018 brand new, last December 2019 before Christmas my car catalytic converter stolen on first time I reported to the police but nothing happened and claimed to the insurance, no offer help or support to toyota, after few weeks, it happens again to my catalytic converter some one stolen again on February 6,2020, its 2nd times happened to me, so I reported to the police but said no sufficient evidence so they cannot do anything and again I need to claim to insurance 2nd times, again no support and help to Toyota, I’m fed up and stressed what if the criminals come back again and they say cats lock its not 100% prevent stealing your catalytic converter and some one told me even a alarm is not effective because it will takes few minutes to cut your catalytic converter and leave your alarm on for your battery to drain, so I need to change car now.

        1. Hi Dom,

          Thanks for getting in touch with us. We are incredibly sorry you have been impacted by this crime for a second time. We can see our customer relations team contacted you in December. However, as you may not have received this, we will add your new comment into the case and request they recontact you.

          Thanks.

  35. I’ve had mine stolen a few weeks ago in Birmingham from my workplace car park. Again as seen in all previous threads the complaint is mutual and the response from Toyota is also the same, USELESS. There is also no point sending a private email to Toyota as the response is a copy and paste of what’s on this blog. Again USELESS. The Catlock is a lucrative business for Toyota hence why they haven’t told anyone about the potential risk and keeps there workshops busy. In the end I opted for a metal plate cover fitted to underside of my car (Auris) from my local garage to conceal the cat which cost £70 and again is only acting as a deterrent but I had it fitted with 10 different size socket head screws just to try and put the scumbags off. Either way they can still cut through the metal but hoping it will suffice and keep it safe. Much better than paying £200 for a catlock which can be cut in 5 seconds with any power tool. Toyota should be providing a cover for free but again they won’t make money out of us hence the silence. Oh well, time to change car.

    1. Hi there,

      Thanks for your message. We are so sorry you have been impacted by this crime. We have tried to ensure as many of our customers as possible are aware. We published police advice on this crime as soon as we could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so.

      We are also working with insurers to minimise the impact on consumers and have also developed and are supplying Catloc theft deterrent devices at zero profit.

      Once again, we are sorry you have been affected by this crime.

      Thanks.

    2. We had ours stolen last week! We feel letdown by Toyota who does not offer any system to prevent it. We are London and can’t find places to add this metal plate stuck into the bolt

    3. After a theft of Cat last week I purchased a new Cat from stock plus a Catloc from local Toyota dealer. Since they could not fit units on Monday I purchased and took to local garage who fitted it all in about an hour.
      Strangely Toyota price for Cat and Catloc for Auris 2018 Touring is £950 fitted including vat
      But since they couldn’t fit to my timescale I paid £1018 including small discount for kits plus £100 to my garage to fit it.
      I find this slightly odd.
      I am a TFL licensed PHV driver and lost three days work due to the theft, hence speedy refit required. The pricing policy is odd

  36. Mike,
    This operation is very hush hush, don’t expect any results anytime soon. All this “we will raise a case” is just PR stunt. I’ve exchanged few emails with Toyota front line people and the bottom line is “we are sorry, it will cost you this much, if you go for a catlock it may happen again, oh, yeah, did we say how sorry we are?”. Problem with cat converters is that they heat up to about 800’C, so encapsulating is probably a bad idea, as probably is relocating the device to engine compartment. Apparently few days ago a Toyota garage in Nuneaton was targeted- 5 cars wrecked overnight. Bad news for the owners, Toyota accepts no responsibility for any damage or loss whilst a car is in their car park- waiting for service or collection, or whatever other reason. I’m not saying that these cars were not garages property, IDK that but if they are not, there will be some few more “upset” owners who will hear from Toyota: “we are sorry…”
    As much as I’m annoyed this has happened, I’m more annoyed that Toyota could not be bothered to at least let us know it will happen eventually. I would have sold mine as soon as I knew. Now, having realised how much this is going to affect my insurance in the future I’m on a twisted path of cancelling the claim and settling with the insurance company- what a joke- I have to fork out £1k in order to maintain my claim free history. I naively thought insurance was to help us out when we need help- it’s not. I’s just another way of milking us.
    I’ve decided to flog mine before it is targeted again, I’ll take whatever someone offers, shake their hand and wish them good luck.
    Car was absolutely perfect for all those years and I intended to keep it but I can see not point in doing that. The feeling when I’m walking towards the car and wandering if it still is in one piece is just unbearable.
    Even if Toyota eventually comes up with a sensible solution (would you believe that apparently Prius and Auris don’t have tilt/ jack alarm??), rolling it out will take a fair bit of time. These cars are really popular, especially in big cities, so for thieves it isn’t much problem to find one, they can easily do 5 on one street. ..
    I’ll continue sharing my disappointment here because I really like hearing how sorry TGB is and everything. It literally makes my day…

    1. Hi there,

      Thanks for getting back in touch. We will pass your additional comment on to our customer relations team as we can see they are still working on your case.

      Thanks.

  37. That’s absolutely not true. The Toyota dealership that sold me my car have my email and phone number but no information was sent to me

    1. Hi Debra,

      Sorry for any confusion we may have caused. We are referring to the customer relations case we opened for you on the 31st January. The customer relations team based in our head office sent an email out to you on the 31st January. It may have been sent to a junk or spam folder.

      Thanks.

  38. So does that mean that the newer Toyota models now have their catalytic converters concealed and therefore the risk of theft is much lower? This is what Honda apparently have done with their newer models.

      1. Hi I am looking at the Prius+ and understand that this series is due for an upgrade soon. Can I ask if the upgrade will have a cat converter housed within the engine? When do you foresee this being on the market?

  39. My Father was also a victim of the same crime as many here, having his Cat stolen from a Prius right outside our house, only a few days ago.

    Now he’s being charged £1,600 for a replacement Convertor and Cat Lock, from Toyota Bracknell, which seems very much at odds with your stated commitment to “We have moved to reduce the prices of replacement catalytic converters and Catlocs to a level where Toyota GB does not make any profit from supplying them to customers. Our recommended prices for a bundle that includes a new catalyst and a Catloc are £950 for Auris Hybrid, £1,000 for Prius Gen 2 and £1050 for Prius Gen 3.”

    Who am I to beleve here?

    1. Hi Sajjad,

      Thanks for getting in touch. We are so sorry your father has been a victim of this crime. The price quoted by centres may be higher depending on the level of damage to the car.

      We would like to help you further with this and will email you directly with more information.

      Thanks.

    2. It’s a lie, my catalyst converter just got stolen last night (3 others in the area) and I have been told by a Toyota dealer it will cost £1,500 to get a replacement.

      1. Hi Amina,

        Thanks for getting in touch. We are sorry you have been a victim of this crime. Please note that the price specified by dealers may also allow for any damage to the car.

        Thanks.

    3. It’s all a lie and I believe Toyota makes 150% profit from these new cat fittings.
      I’m appalled by their responses.
      I’m literally struggling to replace my 2nd one. After this I’m selling the care and never returning to Toyota or Lexus. A very Disappointed customer

      1. Hi Daniel,

        Thanks for getting in touch. We are so sorry you have been a victim of this crime. We would recommend contacting your nearest Toyota centre to discuss preventative measures against this theft. We have developed and are supplying theft deterrent devices at zero profit such as CatLocs, bolt caps, component etching and tilt sensors/alarms (available soon) to protect consumers from further attacks.

        Please be aware, we are doing all we can to try and help prevent this crime being committed. We are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current scrap metal legislation.

        Toyota Great Britain has also moved to ensure that the cost to customers of replacement catalytic converters supplied and fitted through our approved service centres is as low as possible, and that TGB doesn’t profit from this.

        If you would like to discuss your situation further with our customer relations team, you can find their details via this link: https://www.toyota.co.uk/forms/forms?tab=pane-dealer

        We treat all cases on a one by one basis and our Customer Relations team will look at a customer’s case and consider offering a courtesy vehicle FOC where insurance providers will not cover this cost.

        Thanks.

  40. Hi, I haven’t heard anything from Customer Services yet. Tomorrow my car is being returned from being repaired and I am very anxious that this thefy is simply going to happen again. I want to get rid of my Auris as soon as possible and if that means parking outside the Toyota garage with a big sign and leaflets flagging up this issue then that’s what I’m prepared to do as I am so angry.

    1. Hi Debra,

      Thanks for getting in touch. We can see our team are still working on your case and contacted you on 31st January. As you haven’t received this, we will request they recontact you.

      Thanks.

  41. Hi
    All the platitudes from Toyota are well and good but there does not seem to be any information as to what they are doing about this. ‘We will raise a case for you ..’ might help one specific owner but does not tell the rest of us what is going on. Or is there really nothing going on at all and Toyota are leaving all us Auris owners out there with no real support? Have they developed a permanent screen to cover the cat for existing vehicles? Are they redesigning the car to hide away the cat deeper in the engine bay? Just tell us what you are doing! And what you are doing for us unfortunates in the meantime who love our cars but are afraid to use them.

    1. Hi Mike,

      Thanks for getting in touch. For our customers who have been impacted by this crime, we are treating all cases on a one by one basis and our Customer Relations team will look at your case and consider offering a courtesy vehicle FOC where Insurance providers will not cover this cost. We are also working with Insurers to minimise the impact on consumers.

      We are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      Finally, over time we have also worked to reduce the quantity of precious metals used in the design of our catalytic converters by up to 84%.

      Thanks.

  42. I own a Second Gen Auris, and thankfully haven’t been targeted yet. I was advised by a family member of the recent upsurge in this crime targeting hybrid Toyotas, otherwise I would have known nothing about it.

    In the above article it claims that Toyota are “doing everything we can”.

    No you are not!

    You aren’t contacting owners of hybrid Toyotas to advise of the potential risk. You aren’t offering to fit these Catlocs for free as standard at the next service.

    How about you start doing that? My next service is already booked in for 19 February, care to offer me a free Catloc?

    1. Hi David,

      Thanks for your message. We published police advice on this crime as soon as we could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so. We have tried to ensure as many of our customers as possible are aware.

      In addition, we have developed and are supplying theft deterrent devices at zero profit to help protect consumers from further attacks.

      Finally, we are also engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      Thanks.

      1. Sorry Toyota, but this is the last in a long series of straws, which has made me thoroughly give up with you.

        You could have written to me to make me aware of the issue. You didn’t.

        You could offer to fit these catlocs for free. You haven’t.

        Thieves are targeting Toyota hybrids specifically. There must be a reason for that, which is presumably that your catalytic convertors are not as secure as your competitors. Otherwise thieves would clearly be targeting all cars, not just yours.

        Why should I pay £250 as an honest citizen simply to avoid being the victim of a crime? That isn’t a solution. It is a slap in the face, and tantamount to victim-blaming.

        My solution is buying another car that won’t be the specific target of thieves. I’m booked in for a test drive with a competitor brand tomorrow morning. If I end up buying it, I will simply cancel my Toyota service on 19 Feb – saving me £370. Plus I’ll have a new car.

        Much better than your solution of forking out £250, with no guarantee it can even stop the thieves…

        1. Hi David,

          Thanks for your message. We are sorry you have been a victim of this crime. We published police advice on this crime as soon as we could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so. We have tried to ensure as many of our customers as possible are aware.

          Please also note, we are engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

          Thanks.

  43. Is there a reason why Toyota have not contacted their many customers to inform them their vehicles are at risk. I have stumbled across this whilst surfing the web at the weekend and am of the opinion the dealership should have been in touch.

    1. Hi there,

      Thanks for getting in touch. Toyota published police advice on this crime as soon as it could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so. We have tried to ensure as many of our customers as possible are aware.

      Thanks.

    2. We were never informed either by Toyota about how vulnerable our 2014 Auris is to this problem, and how likely a CC theft would be. The CC was stolen while the car was parked in my company car park in Slough on Friday 31st, in broad daylight.

      Not only is there little or no protection for the CC, the alarm is also utterly useless as it did not go off despite the car being jacked up. Obviously no tilt sensor.

      To add insult to injury, Currie Motors in Twickenham are looking for more than £1500 to replace it, and add a Catloc. This just smacks of a nice little earner for Toyota, keeping their workshops busy, whatever they may claim about making no profit from the Catloc and replacement CC.

      There seems little point in keeping the car, as it will just be attacked again, so we will be permanently anxious about when and where it will happen, and how badly stranded we are going to be.

      Thanks in advance for the copy and paste apology, Toyota. Words are cheap, actual customer service isn’t.

      1. Hi Troy,

        Thanks for getting in touch. We are so sorry you have been impacted by this crime and for the distress this may have caused. We have tried to ensure as many of our customers as possible are aware. We published police advice on this crime as soon as we could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so.

        We have developed and are supplying theft deterrent devices at zero profit to help protect consumers from further attacks. However, the prices quoted by centres may vary, depending on the damage to the car caused by the theft.

        Once again, we are sorry you have been impacted by this. We will email you directly with more information.

        Thanks.

    3. I have an 11 year old second generation Prius with 98K miles on the clock. It’s been the most economical, reliable, and comfortable car I’ve owned across nearly 50 years of driving. I have it serviced by a Toyota main dealer who only last weekend suffered the loss of catalytic converters from nine cars on its forecourt, some of them with bodywork damage caused by the thieves.
      This dealer (from whom I bought the Prius) and two others have told me that the catlock is by no means foolproof – it will merely slow down the process of removing that part of the exhaust. I asked Toyota Insurance if fitting a catlock would make any difference to the way they underwrite renewals. They answered: “The rates do change daily and if the event of a theft took place, it would rated on the claim rather than the attempt to prevent that.” They ducked my question regarding any contact with Toyota UK, with a view to coming up with something which would prevent catalytic converter thefts, thereby protecting both insurers and policyholders from financial loss.
      The fact the Toyota (and presumably Toyota Insurance) has known about these thefts for years does not reflect well on either. Toyota needs to get its act together and come up with something better than this fiasco.

      (Dr). D. A. Wragg.

  44. Dear All,

    Cat convertor stolen on Friday 1st February from our car Auris hybrid from Leisure Aspects car park Bristol that is very populated and has cameras in place, security camera above our car. Left the car park vehicle in electric mode after 1 min. started to do a very loud noise, called AA and the guy told me that he hope is not what he thinks it is and yes confirmed cat missing. Advised to take the car second day in the morning at Toyota Bristol South. Arrived there and I was greeted by a young lady that had no clue about anything, didn’t know how to handle this kind of situation and asking me to calm down and why I brought the car there. No clue about the car because apparently didn’t appear in the system. Gave an estimated price that is insanely expensive without having a look at the car and told me that I can do this through my insurance or I have to pay from my pocket. Called insurance to see how they can help me , told me that I have to report it first otherwise they can’t tell me. So in the end I have to pay an excess and I already lost my no claim bonus because I report it even if I decided not to go through my insurance.God knows how much I will have to pay for my insurance in the future. It’s a win win situation for everyone except me. I had no idea this was an issue and that this model was being targeted along with the Prius!!!If I had been warned that there was a possibility that my catalytic converter could be stolen and that my particular car was a target I would never buy this car.I payed a lot of money to be insured for a lot of things alloy wheels, for dents and so on why nobody could warm us about this problem. I’m sorry Toyota but I’m deeply disappointed with you and the way that victim like us are treated. I’m very upset and unable to sleep because of this. Apparently Toyota staff doesn’t know about any customer service either. This event wasn’t my fault and I didn’t ask for this to happen but apparently nobody treats this problem in the right way

    1. Hi Dana,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are working to support all our customers who have been impacted by this and are treating all cases on a one by one basis. We have developed and are supplying theft deterrent devices at zero profit to help protect customers from further attacks. However, the prices quoted by centres may vary, depending on the damage to the car caused by the theft.

      We would like to help you further with your situation and will email you directly with more information.

      Thanks.

  45. I am the owner of a Toyota Prius with a 56 reg and I have just had the catalytic converter stolen from my car for the second time in under a year. Both thefts occurred during the day time – the second time the car was parked right outside my house and a neighbour even accosted the thieves but was threatened by them and so couldn’t stop them before they drove off. Despite reporting both thefts to the police, they simply closed the cases a matter of days later as they had no evidence to follow up on, and so I was left to pay the price.
    On the first occasion my insurance premium increased by about £300, despite me protecting my no claims discount. I also had to pay the cost of the excess and was left with no car for weeks while the garage waited to get hold of a replacement cat. At my next renewal I am really worried about what it will increase to – or that I may even be denied insurance as I have read that some insurance companies are now refusing to insure these cars. I need my car to get to work and I cannot afford to buy a new car just because of this.
    I simply do not understand why Toyota are not doing any more to help the victims of these crimes. I had no idea what I was letting myself in for when I bought a Prius and this problem is costing me a lot of money, as well as stress and inconvenience. You should be sending out cat locks to all your customers instead of charging us such a high price for a problem that is entirely your fault. You even say yourself that the cat lock may not necessarily work – so what other solution do we have?
    This is honestly such disgraceful behaviour on your part and causing so much stress to so many affected customers. I for one know that I will never buy a Toyota again if this is how you treat people. It is clear that it is mainly Toyota cars that are being targeted – this is not a general problem affecting all makes and models of all cars – it is specific to Toyota and a couple of other manufacturers so it is not good enough to suggest that it is a general problem that could affect any car owner as you are doing in some of of your replies.
    I note in particular the response which said that you could not assist as it was a result of criminal activity and not a manufacturing defect. Of course it’s a manufacturing defect – the cars have been designed BY TOYOTA with catalytic converters containing materials which make them attractive to thieves and then with the cats placed in positions that make them easily accessible. This is your fault – and you need to provide an urgent solution to this problem.

    1. Hi there,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are doing all we can, and have taken the following actions.

      We are engaging with the Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation.

      In addition, we are treating all case on a one by one basis and have developed and are supplying theft deterrent devices at zero profit to help protect consumers from further attacks.

      Finally, we are also working with insurers to minimise the impact on consumers.

      We will email you directly with more information in order to help you further.

      Thanks.

  46. “Hi, Sorry for tagging onto soeone else’s comment but for some reason I am unable to start a new comment on here”

    Sounds familiar, i tried doing the same and it wouldn’t let me also. Looks like they are limiting posts along with adding to other peoples responses as that hasn’t appeared also (this probably won’t either)

  47. Hello

    (for some reason it won’t let me create a new comment so i’ll do it here)

    I’ve put a deposit on a Auris Hybrid today only to stumble across online about this massive issue that people are having.

    I want to know why i wasn’t told by the Toyota dealership about this huge defect on the cars when i gave a deposit? i near enough forked out 9 grand outright if it wasn’t for me stumbling across a random news feed online and all these peoples unfortunate situations.

    You (Toyota) need to do a RECALL and put a shield in place for your customers over the cat and surrounding areas to prevent this from happening. Why should they have to pay out of the A*** for it?

    At the same time, i’m a little concerned that your Toyota dealerships are still selling used auris and prius hybrids and not telling customers (like myself) about the situation? luring me and others into a financial abyss.

    There is no way in hell i’m going ahead with the purchase and i’ll want my £250 deposit back tomorrow when i call them up.

  48. You’re Toyota for god sake, why can you not answer the mans question? Yes/No answer really, don’t fob him off to someone else.

  49. My catalytic converter got also stolen. Looks like Toyota still hasn’t solved the issue. It will be my last hybrid car then.

    1. Hi Lucas,

      Thanks for getting in touch with us. We are so sorry you have been impacted by this crime. We appreciate the severity of this situation and are working to help all our customers who have been affected by this situation. We will email you directly with further information.

      Thanks.

  50. Unfortunately the catalytic converter has been stolen from my husband’s Auris. We have 3 kids and on low income all relying on my husband’s car to live. Now facing either claim through insurance to pay £500 excess then high premium or repair ourselves. If I’d knew this is easily can be stolen I would never buy toyota. Don’t know what to do next

    1. Hi Tai,

      Thanks for getting in touch. We are deeply sorry you have been a victim of this crime. We are working to support all our customers who have been impacted by this situation and will email you directly in order to provide you with further information.

      Thanks.

  51. Hi, I passed my driving and got a Toyota Prius hybrid 2007 model a week later. One week after that, the catalytic converter and the O2 sensor got stolen from my work car park in broad daylight?!! I am absolutely devastated!

    My insurance wouldn’t pay for the catlock or the Toyota dealer and after a week of no progress, we got it replaced privately today. I’m shocked and very disappointed that I have had to fork out £650 to replace the cat converter when this is a known issue with Priuses! Not only that, despite withdrawing the claim, my insurance company have noted it on my records and have told me the premiums are likely to go up and I will not get an NCB.

    Please arrange some sort of financial compensation, I’m now anxious to leave the car at home, work, supermarket, a car park without protection! I have been in tears over this and all this could have been prevented. To put it in perspective, a member of the insurance team said one of their clients got his cat converter stolen whilst parked outside the police station?????!!!!!!! Nowhere is safe without a deterrent like a catloc/catstrap…

    Please help, I’m a die hard Toyota fan and opted for a more expensive Prius as a first car over a small hatchback because I love the reliability and smoothness of the hybrids Toyota has made.

    1. Hi Hina,

      Thanks for getting in touch with us. We are so sorry you have been impacted by this crime. We appreciate the severity of this situation and will email you directly with more information in order to help you further.

      Thanks.

  52. Absolutely disgusting behaviour from Toyota. Shame on you. For a recall, you’re quick to send correspondence knowing the types of models we own as Toyota owners but you’ve failed miserably to inform us of a national wave of crime targeting the vulnerability of the models in the Prius and Auris. This is appalling from you. I’m selling my Toyota and will never consider purchasing one again until you sort putting your customers first.

  53. Dear Toyota,

    I am another unfortunate victim: the catalytic converter was stolen from my 2014 Auris Touring Sports. This is highly inconvenient, I am forced to claim via my insurance and will be subject to the excess, plus trips I had planned this weekend to see family cannot take place. Living in London I have no choice but to park the car on the street, and so even once it is repaired I would be anxious that this will happen again. Toyota should be providing cat locks free of charge to all owners as a preventative measure, this is clearly a major problem with the vehicles.

    Regards,
    Aaron

    1. Hi Aaron,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are working to support all our customers who have been impacted by this crime and we will email you directly with more details.

      Thanks.

      1. It looks as though the main reason for targeting Toyota cars is the lack of a tilt alarm on the security system. Older models have more precious metals in the catalyst, but newer models are still being stolen. Toyota could easily fix this on new cars. Also, the material of the catloc can be chosen to make it more difficult to cut. We have a security box which has both hard and soft metal, so a drill that will cut the hard metal will clog and burn out when it hits the soft layer.
        Finally, has anyone had a helpful, private reply from Toyota?

      2. My toyota prius+ cat converter was stolen yesterday afternoon whit i was at work too. I bought the car not even 3 weeks ago and Toyota shud of tell me about this problem. Now i dont know what to do or who shud i call for to get a replacement. I have 5 kid and without a car im strugging with school run

        1. Hi Thuy,

          Thanks for getting in touch with us. We are so sorry you have been affected by this crime. We appreciate this is a difficult situation for you and we will email you directly with more information regarding next steps you should take.

          Thanks.

      3. I am another victim of having my catalytic converter stolen on Saturday evening. It will cost me loads to repair the damage. Toyota should be doing more to support its customers. I was parked outside Next and was in there for no more than 15 minutes and came back, switched on my car, only to hear terrible noises coming from my engine. Really distressing.

        Regards

        1. Hi Kokab,

          Thanks for getting in touch. We are deeply sorry you have been impacted by this crime. We are working to support all our customers who have been impacted by this and will email you directly in order to provide you with more information.

          Thanks.

    2. Us too, yesterday ours was cut off our car in Bromley. And a short while later someone else’s was taken just up the road. They even got photos of the thieves.
      We both contacted the police, but they are just not interested.
      The insurance company were next to useless, as they can’t do anything until Monday. All our weekend plans are now on hold.
      It seems these thieves have free reign, they are out in broad daylight, and they aren’t even covering their faces. They know the police won’t do anything, so they will just continue to cause distress to hard working tax payers!! It’s disgusting!

      1. Hi there,

        Thanks for your message. We are incredibly sorry you have been impacted by this crime and for the distress this may have caused. We fully appreciate your anger towards the situation and are working to support all our customers who have been affected. We will email you directly with more information.

        Thanks.

    3. Well I am disappointed in the lack of action by Toyota in relation to preventative measures especially when they know that cat thefts are on the rise with hybrid models. I will be contacting my local Toyota dealer to book the car in for a cat lock to be installed. My PCP runs out in April and if Toyota don’t get on top of this then my next car won’t be a Toyota hybrid.

  54. The cat converter was stolen yesterday from my Auris in Willesden, London in broad daylight !!
    I was visiting my daughter and grandchildren and my car was parked, more or less in front of her house. I had to come home by bus and a half an hour walk.
    We(my wife & I) had bought the car for our retirement,5 1/2 years ago and have always serviced and
    MOTd (service plan) the car at the Toyota dealer. Never once were we told about this problem and the
    Cat lock solution.
    This incident has come as a bolt from the blue especially with our limited finances. What is worse is the anxiety that it can happen(without cat lock) again at any time/ anywhere.
    I have reported the loss to the police and contacted the insurance company. They have advised me to contact Toyota, as this is a frequent occurrence with Toyota cars-especially the hybrid models, before making a claim and losing my no claim discount etc. They have also said that they won’t fit the cat lock as part of the claim. I will obviously now be out of pocket if I get the catlock fitted in order to save my anxiety and stop my insurance premium going up. As someone who took the plunge with Toyota’s hybrid solution, my wife and I are now very upset about all this.

    1. Hi Ramprasad,

      Thanks for getting in touch with us. We are so sorry you have been impacted by this crime and for the distress this may have caused. We appreciate the severity of this situation and we would like to help you further by putting you in touch with our customer relations team. We will email you directly in order to gain additional details and open a case on your behalf.

      Thanks.

    2. I have had this issue and called Toyota UK, I spoke to Shabbs from customer service and also a Supervisor called Chloe or Charlotte, they are so rude and care free. As a company they should be notifying us of this well known problem and telling us to get the lock but they don’t see it as their issue. They represent a Japanese brand in the most negative and disrespectful manner.

      1. Hi Vin,

        Thanks for getting in touch. We are so sorry to hear you have been a victim of this crime and that you aren’t happy with your experience with us. We will email you directly in order to gain additional details and see how we can help you further.

        Thanks.

  55. Hi, Sorry for tagging onto soeone else’s comment but for some reason I am unable to start a new comment on here. Reading through these messages and realising the epidemic levels of cat theft, Toyota really should be hanging their heads in shame. The cat was stolen from my Auris outside my house last week. When I spoke to the insurers the handler I was talking to said he had personally dealt with 20 Auris stolen cat claims in just 2 days. What makes this even more annoying is that when I bought my Auris a few months ago from Hills at Woodford, having had a Prius and being aware of the Prius cat theft problem, I asked the salesman if there was any problem with cats being stolen from Auris models. He assured me there was no problem with the Auris and that it was only an issue with the Prius because of where the cats were located. I was mis-sold the car and only wish I had found this comments page before buying the car just a few months ago. I am now going to be out of pocket for a £500 insurance excess and increased premium when I renew my insurance as this is classed as a ‘fault claim’. I have owned Toyota cars for around 15 years but will never buy one again and will make sure I inform as many people as possible that these cars are too risky to purchase. As soon as my Auris is repaired I will be selling it. Very bad Toyota!

    1. Hi Debra,

      Thanks for getting in touch. We ares so sorry you have been impacted by this crime and feel you were mis-sold the car. Our customer relations team are best placed to help you further with this and offer support in any way we can. We will email you directly in order to gain additional details and put you in touch with them.

      Thanks.

  56. Last weekend my cat got stolen. Again actually, this was the 2nd time in 7 weeks.

    Although I’d rather have the police chase murderers and rapists, this does not seem to have any priority. (Yes, I have camera images w/ license plates.) Meanwhile, this situation turns out be a fountain of wealth for the car dealer: many insurance companies cover everything including a replacement car – while the repair lasts – which the dealer conveniently seems to have at hand as well.

    And many of us owners are wondering why we aren’t getting an advance warning or CatLock offer?

    1. Hi Roger,

      Thanks for getting back in touch. We are so sorry you have been a victim of this crime for a second time. We would recommend contacting Toyota in your region for further help with this.

      Thanks.

      1. I have. And have been told by the importer the CatLock solution only delays the crime. So while the car was still in repair I ordered a tilt alarm. Picked up the car Thursday afternoon at 5 (yes, this was yesterday). And planned to install the alarm this morning. Only to wake up the neighbours with a loud noise when moving the car a few feet: the cat was gone a third time.
        Insurance, tow service, replacement car and police report x 3. Dropped off the tilt alarm and told the repair shop not to call me until they have a solution.
        P.S. The dealer tells me cat theft will not happen should I buy a Prius 3 or recent Auris because the cat is barely accessible in those models. Right. Who’s the thief here?

  57. Hi Toyota
    My 18plate Auris has had its catalytic converter stolen today from mount vernon hospital.
    I’m shocked at how common this is. I wasn’t the only auris in the carpark that this happened to today either.
    My question is If I claim through my insurance will I loose the warranty on the car? Also if this is a know common problem why are Catlocs not fitted as a standard why are they an extra cost?
    Thanks
    Kelly

    1. Hi Kelly,

      Thanks for getting in touch with us. We are deeply sorry you have been impacted by this crime. We would like to help you further by putting you in touch with our customer relations team who are best placed to help you further. We will email you directly in order to put you in touch with them.

      Thanks.

  58. I am also a victim of catalytic converter theft from my 2014 Auris hybrid touring sport last tuesday from ASDA Carpark. I have had to go through my insurance and pay the excess as I did not have a £1000 spare to fund a new catalyst.

    How is Toyota supporting the victims of this crime?

    1. Hi Muneem,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. Our customer relations team are best placed to help you further with this and we will email you directly in order to put you in touch with our team.

      Thanks.

  59. Dear Toyota,

    My 2013 Auris Hybrid was targeted few days ago, daytime, residential area, apparently all done in less than 5 minutes.
    My first question is- Why owners of potentially vulnerable cars are not being directly contacted and informed that their vehicles will be targeted by thieves?? You are more than happy to send us other info, why not send something relevant?
    What is Toyota UK doing to help already affected and yet to be targeted, or targeted again owners of these cars?

    I appreciate that you are offering Cat Locks, although without much confidence in them, so, is there a dedicated team working on a permanent solution? I’m having my car repaired now, but am really anxious that this will happen again. It’s really hard to understand why a vital part can be so easily stolen- it isn’t about Toyota not trying hard enough to prevent this, it’s about Toyota not doing anything at all.

    A lot of us took a plunge and bought hybrids and we are now being left alone on mercy of thieves, insurance companies and garages – this just isn’t right and whatever is being done (I suspect very little considering number of posts here) isn’t being done fast enough…

    To all of you affected folks- I know how you feel, so a piece of advice is: think before you claim on your insurance as once you’ve made that call it can not be undone and for the next 5 years whenever you are getting an insurance quote you’ll have to disclose that this has happened and the best of all is, insurance company will tell you it’s a “fault claim” which essentially means you will be paying through your nose for premiums, excess and whatever else they can think of. Just because they can and because Toyota isn’t dealing with this issue efficiently.

    1. Hi Will,

      Thanks for your message. We are incredibly sorry you have been a victim of this crime. We completely appreciate the severity of this situation and are doing all we can to provide support to our customers who have been impacted by this. Our customer relations team are best placed to discuss your questions further and we will email you directly in order to put you in touch with them.

      Thanks.

      1. My Toyota auris 2017 has had its cat stolen on 14/02/2020 1.31am they took it out in less then 3 mins. How come Toyota didn’t advice us when we purchased the car or when we recently had it serviced by them. It should be Toyota who replace these cats if they are stolen as its their fault for not notifying costumers. Why should us innocent ppl be forking out because of these theifs and Toyotas faults. I rely on my car a lot as I have 3 children and my mum is on chemo so in and out of hospital. Its nearly a week I have had no car because I haven’t got the money to replace the cat…..and by the sounds of it if I get it replaced I will get it stolen again. Toyota needs to up its game coz we have already booked our new Toyota corolla for may but I think I will have to cancel it. I’m not wasting money on stupid cats with no security system to stop these theifs and I have to fork out even more money to get the security system put in which should be standard from toyota. My question to Toyota is how much more do your loyal costumers have to put up with your faults? Cats cost over £1000 we working class cant afford these prices just for it to get nicked again and the Matlock doesn’t help coz loads of people have had the cat nicked with catlock on!! We should all be gave free cat locks and free tilt alarms

        1. Hi Shakeel,

          Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are currently engaging with Home Office, Local MPs, Met Police (OVCU) and the Assistant Chief Constable of Cheshire Police (Jenny Sims) who is also the National Lead for all vehicle crime. All of this will raise the profile of this crime with all police forces and identify issues with current legislation. We are also working with insurers to minimise the impact on consumers.

          In addition, we published police advice on this crime as soon as it could online, wrote to our dealer network to brief customers and wrote directly to owners of a number of our vehicles where we had details to do so. We have tried to ensure as many of our customers as possible are aware.

          Please also be aware, we are manufacturing Catlocs for our vehicles deemed most at risk of theft. This currently does not include Corolla.

          If you would like to discuss your situation further with our customer relations team, you can find their contact details via this link: https://www.toyota.co.uk/contact-us/

          Thanks.

    2. Totally my feelings too. Exactly the same and unless am using my car 24/7 there is no guarantee it won’t happen even with a cat loc.
      Mine was stolen this week too.

      1. Hi Daz,

        Thanks for getting in touch. We are incredibly sorry you have been impacted by this crime. We will email you directly in order to gain additional details and put you in touch with our customer relations team.

        Thanks.

      2. After a few days of email exchange with “First Line Customer Support” message is finally sinking in- We are all in it- alone. TGB apologises a lot and is really sorry and blah, blah, blah but in between the lines I can see clearly “We don’t care, go away”. I love my Auris, she gave me 7 years of stress free driving with only faults being three bulbs and two sets of wipers, and some tires but now, having had to park in a public place yesterday anxiety level is through the roof. Let her at home today, took a train but “what if?” thoughts are still with me. It was a bit of a shock to find out that neither Auris nor Prius have tilt alarms and only now TGB is thinking about this- disgraceful.
        To make my life even more exciting, as I just literally switched insurance companies and paid for a whole year, if I sell the car, I’ll get nothing back as I’ve claimed. My protected no claims will not be affected but since I made a claim I now have to disclose it and all of the sudden every car I could have insured for around £600 full comp is now about £2k to insure with excess around £1k. This whole thing is just a big scam. Sharing my case so whoever happens to be affected has better understanding of how this is going to go down. Wished I knew. I would have paid for the repair myself, sell the car, get the reminder of policy £££ back, get a different car, continue living stress free.
        Toyota isn’t interested (BTW, Toyota, please don’t bother with another response containing words “sorry, victim, appreciate”), so we need to find what’s best for us elsewhere. I watched few videos about this and I’m stunned- just search for a “catalytic converter gone in 60 seconds”- no special tools or skills required…
        Out of curiosity- has anyone with a CatLock had their converter stolen?
        Good luck everybody…

        1. Hi Przemyslaw,

          Thanks for getting back in touch with us. We are sorry you feel disappointed in our response. We can see our team are still working on your case and we will add your comments into it. Our team will be in touch with you soon.

          Thanks.

  60. Venkatesh here. My Auris hybrid’s, Catalytic converter was stolen on 27/Jan/20 from Company parking lot in Whitley, Coventry. Right now, I am now in Lister Toyota , Coventry for estimation. Need to take leave from work & don’t know how many days it will take to return the car.It is too much financial burden for us, insurance premium going to be expensive without any fault from my side . At the same time it is going to be a never ending story by considering post coming every day. It is better not my Hybrid vehicle till suitable solution & alternative arrangements made by Toyota & Law enforcement authorities.

    1. Hi Venkatesh,

      Thanks for getting in touch with us. We are so sorry you have been a victim of this crime. We are working to support all our customers who have been impacted by this situation and we will email you directly in order to put you in touch with our customer relations team.

      Thanks.

  61. Hi Toyota. I had catalyst convertor stolen last week from outside my home streatham hill. I Spoke to toyota purley way on Friday, they said it will cost around £950 and when I called them again yesterday to book the car, they change the price to £1450.00.This is a RIP off, Its has been going on from long time, they not doing anything about it and also they are not saying anything to their customers.

    1. Hi there,

      Thanks for contacting us. We are sorry you have been impacted by this crime. We would like to help you further by putting you in touch with our customer relations team who are best placed to provide support in any way we can. We will email you directly regarding this.

      Thanks.

  62. My car and at least 4 others had the catalytic converters stolen today at Temple Green Park & Ride, Leeds. It seems that this is an issue which has been going on for some time and no measures have been put in place to prevent this. I also was not notified by Toyota that this was a problem either when I bought the car or when it was subsequently serviced by the Toyota dealership in Knaresborough. Furious 😡

    1. Hi Sarah,

      Thanks for your message. We are incredibly sorry you have been a victim of this crime. Our customer relations team are best placed to discuss your situation in more detail and offer any support we can. We will email you directly in order to gain additional details and open a case on your behalf.

      Thanks.

  63. Mine was stolen from Wakefield Pinderfield Hospital car park today 26/01/2020. Car park have barriers/tickets system and some monitoring. Propably some guards as well. Been wondering can blame security company and charge them for all repairs?? Why i should to lose no claim bonus if they cannot protect my car??

    1. Hi Thomas,

      Thanks for getting in touch. We are so sorry you have been impacted by this situation. We would like to help you further by putting you in touch with our customer relations team who are best placed to discuss your situation in more detail. We will email you directly regarding this.

      Thanks.

    2. Omg!! I cannot believe the length of the thread. This is definitely a Toyota Cat Epidemic. Had I known… my Lexus Rx400h Cat was stolen on the 14 January 2020 – off road parking at John Wilson Street in Woolwich. The shock has still not worn off and fear / anxiety of it happening again is an understatement. The quotes are ridiculous. Surely, if this is a known problem and has been for a long while I presume, then Toyota’s focus should not be profit based as the theft increases but rather offer discounts and free Catlocs as they are not a 100% guarantee of anti theft.
      I am so off Toyota.

      1. Hi Margs,

        Thanks for getting in touch with us. We are so sorry you have been affected by this crime. We are working to support all our customers who have been impacted by this crime and we would like to help you further by putting you in touch with our customer relations team. We will email you directly to discuss this with you and gain additional details in order to open a case with our team on your behalf.

        Thanks.

  64. My Prius’ catalytic converter was stolen in the car park of a David Lloyd Club with CCTV cameras. The criminals don’t seem bothered by these. Another person also had his stolen from the same car park at the same time. Only the Toyota’s were targeted, his being an Auris. The AA diagnosed this for me and said there were many being stolen in the Cheam area. It seems that there is no way to stop/prevent this. I am already booked to drive to France on the half term holiday and as of now don’t know if I can go. The AA reckon it costs about £2000 to repair and because my car is a 2007 model the insurance company will write it off. I have had no problems with my Prius and love it but it seems that even if it is fixed it could just happen again. The nearest dealer is in Purley and someone has already remarked that they charge to diagnose and then charge up to £2000 to repair.
    Surely there is more that can be done both to prevent this and keep the costs down!
    Is there someone cheaper to take the vehicle for repair?

    1. Hi Eduard,

      Thanks for getting in touch with us. We are so sorry you have been a victim of this crime. We appreciate the severity of your situation and would like to help you further by putting you in touch with our customer relations team as they will be able to provide support in any way we can. We will email you directly regarding this.

      Thanks.

      1. My catalytic converter was stolen on 27.01.2020 from my Auris Hybrid. Jemca Edgware Road is asking for £1640 to replace it. That is way more then the £950 recommended price that I see here. How is this possible. You should update this post to say if that includes labor or not, because they keep saying thats the price for the parts but the labor is not included. And they claim 3 hours labor for that. I would really like to see the official labor time for that job. Selling mine after this awful experience and never buying a Toyota again. And I am going to tell as many people I can about this so they will never attempt to buy a Toyota.

        1. Hi Ionut,

          Thanks for your message. We are incredibly sorry you have been a victim of this crime and for the distress this may have caused. We appreciate your concerns regarding this situation and would like to put you in touch with our customer relations team in order to discuss this further. We will email you directly in order to gain additional details and put you in touch with them.

          Thanks.

  65. Hi,

    I had the Catalytic Converter stolen from my car at INTU Lakeside, Thurrock on Wed 22nd Jan. It would have been so helpful if I knew this was going on by Toyota actually informing customers especially as I always have my car fully serviced at Jemca Sidcup. I was only there few weeks ago and if I had been informed of this theft as part of the active measures from Toyota, then I was have prevented the theft at least by putting the Catloc instead of having to cough out over £1200 for this now. I am so upset, so angry about all of this.

    1. Hi Anne,

      Thanks for getting in touch. We are so sorry you have been impacted by this crime. We would like to help you further and will email you directly in order to gain additional details and put you in touch with our customer relations team.

      Thanks.

    2. Hi Anne,

      We’re very sorry to hear that your vehicle has been targeted by thieves. We understand that this must be a very frustrating time for you, and we’re keen to do all we can to assist customers affected by this issue.

      In April 2019 we posted guidance online for customers, and wrote to all our dealers asking them to direct customers to this information, and wrote direct to Prius customers, where we had contact details. We’re disappointed to hear that you didn’t find out about it until now, and we apologise for this.

      We’d recommend contacting your insurance company, as they will be able to let you know whether your policy covers theft.

      Also, if you’d like to make an official complaint with our customer relations team, we’d be happy to put you in touch with them. Please let us know if you would like to do this.

      Thanks

      1. Hi,

        There is only one answer to this … DO NOT BUY TOYOTA! Unless they take their part of responsibility in this matter and help victims with the financial burden, mediate with the insurers and come with a strong defence in order to stop the thieves, next time buy another brand and advise anybody you know to do the same.

        I had my car service recently in Toyota Isleworth, spent a lot of money for a full service and none of this was mention to me. It’s really disappointing! I love the car but this is a extremely serious issue for Toyota owners.

        Furthermore, this is not knew, Toyota knows this problem for years and contrary to other brands like HONDA, has done nothing to solve the problem efficiently.

    3. Jemca Sidcup know full well about the epidemic of Catalytic Converters being stolen, as my Prius went there last April to have a CatLoc fitted due to mine being stolen. You need to have the bolts where the exhaust meets the manifold welded shut, along with additional bracing down the exposed areas of the exhaust where they try and cut the exhaust off. It still doesn’t stop them from trying though, mines been targeted again since I’ve put on additional security. Felt the response from the dealer was rubbish to be honest in regards to my case.

  66. This has also happened to me at Bristol Parkway multi-storey car park tonight. I called Toyota Assist who simply said yes, it is happening a lot, will cost a lot of money to repair and could happen again soon given the volume of crime affecting my model. Helpful…

    1. Hi Nick,

      Thanks for getting in touch. We’re really sorry to hear about this. We would like to help you further by putting you in touch with our customer relations team who will be able to support you in any way we can. We will email you directly regarding this.

      Thanks.

    2. my catalyst converter is also stolen this morning from the Madingley road park and ride in Cambridge. Toyota knows this very well regarding the catalyst converter security issue. if you guys want to join me, it will make our case stronger. I will speak to my solicitor and see what can be done to stop this.
      this is not acceptable as in broad day light, thieves stole my converter. its so easy to disassemble it.

      1. Hi there,

        Thanks for getting in touch with us. We are incredibly sorry to hear you have been a victim of this crime. We appreciate your concerns over this distressing situation and would like to help you further by putting you in touch with our customer relations team. We will email you directly regarding this.

        Thanks.

    3. I am also in the Bristol area. I have had a Catloc fitted to my Prius Plus (2017) and also had Elite Vehicle Concepts fit a tilt sensor to the vehicle’s alarm system (linked in via the bonnet lock sensor). The cost was £115. The alarm will sound if the vehicle is tilted by more than 3 degrees. Hopefully that will put off anyone who jacks up the vehicle to gain access to the Catalytic converter.

      1. Hi Allan, did the £115 from Elite Vehicle Concepts cover both labour and the tilt switch? Did they do it same day? I am based in South London but have struggled to find a comparable offering here. Many thanks

    4. Can anyone confirm the C HR 2020 engine bay may have been modified to prevent the Cat from being taken. Requiring removal of 4-5 parts to get to the cat. Are there any reported thefts on the new C hr models.

      1. Hi Nick. The C-HR’s engine bay has not been modified since launch. Criminals tend to target older Toyota hybrids, as the catalytic converters in those cars had a higher content level of precious metals. Second and third-generation Prius models (2004-2009 and 2009-2016 respectively) and second-generation Auris Hybrids (2012-2018) have been particular targets for thieves, whilst newer models like C-HR, Corolla and RAV4 are not being targeted. Thanks.

    5. Just adding another location to the list Upminster C2C car park. Toyota Auris 2012 model. Shock and very costly for us and our insurers. Will be looking to change car as travel for work and very afraid of being stranded.

      1. Hi Amanda,

        Thanks for getting in touch. We are so sorry you have been impacted by this crime. We will email you directly in order to discuss your situation further and put you in touch with our customer relations team.

        Thanks.

  67. Hi Toyota. I have had catalyst convertor stolen this morning from a car park in Battersea. Spoke to toyota purley way, they said it will cost around £1200 up to £2000 to get it replaced. In order to find out exactly how much?, they said I need to pay £150 for just checking what other damages are there when the thief removed the catalyst convertor. This is a RIP off, I only bought the car 6 months ago. I earn my living with my car, now I am out of pocket. Please find a solution quickly as this can happen again if it so easily removed.

    1. Hi Abdul,

      Thanks for getting in touch with us. We are so sorry you have been a victim of this crime and for the distress this may have caused. Our customer relations team are working to support all our customers who have been impacted by this and are best placed to support you further. We will email you directly in order to gain additional details and open a case on your behalf.

      Thanks.

    2. Hi Toyota ,
      My catalist converter was stolen last week from
      Toyota Auris Hybrid 2015,
      from Sutton Surrey .
      Met police recorded,supplied crime ref and closed case.
      Toyota need to do something about this huge problem !!!!!

      1. Hi Rose,

        Thanks for your message. We are so sorry you have been impacted by this crime. We would like to help you further by opening a case with our customer relations team on your behalf. They are best placed to discuss your situation with you in more detail and support you further. We will email you directly in order to gain additional details and put you in touch with our team.

        Thanks.

    1. Hi Alan,

      Thanks for getting in touch. The Catloc features anti-tamper fixings and a unique marking kit (Catloc ISR Kit) that chemically etches a unique serial number into the Catalysts, which is registered on the International Security Register, Police Approved and Thatcham Accredited.

      Thanks.

    1. Thanks Toyota, I got up this morning to find the catalytic converter gone. Police say it’s so easy for thieves 2/3 minutes tops, great design Toyota. On reading this blog there are nearly 1000 catalytic converters stolen an yet Toyota do nothing to change design or retro fit a solution. As soon as I get my Auris repaired it goes and I will never buy another Toyota.

      1. Hi Emmett,

        Thanks for your message. We’re really sorry you have been impacted by this crime and that you are unhappy with our response. We are working to support all our customers who have been impacted by this and we will email you directly in order to gain additional details and to put you in touch with our customer relations team.

        Thanks.

      2. Mine nearly got stolen twice infront of me. The cheek of these thieves.
        I am also never buying a toyota again. Its less then a year old and am discusted by the way toyota think they can just sell catloc and not do anything further to their customers.

      3. A week after your copy & paste reply and information supplied to customer relations not a word!! from Toyota it seems as though we have to take these thefts on the chin and shoulder the costs and loss of no claim discount and premium increases. Best solution is get rid of these vehicles as Toyota could not care less.

        1. Hi Emmett,

          Thanks for getting back in touch, we’re sorry to hear this. We can see our Customer relations team emailed you on 17/1/20, however as you haven’t received this, we will request they recontact you as soon as possible.

          Thanks.

    2. Is it time to start boycotting Toyota on the issue with Catalytic Converters? My Catalytic Converter got stolen yesterday. Although the recommended bundle price for new catalyst and catloc mentioned on this blog £950 for Toyota Auris, Woodford Toyota actually quoted me £1300. Is it fair for Toyota to charge this much where this is someway a fault in there own design. Shouldn’t Catloc be free for the victims and everyone on these faulty models. It only takes few mins for the thieves to remove it! Should we all start thinking of moving away from Toyota then? Perhaps, it will make sure we get a better service in the future!

      1. Hi there,

        Thanks for getting in touch. We are so sorry to hear you have been a victim of this crime. The price quoted by centres may be higher depending on the level of damage to the car.

        We would like to help you further with this and will email you directly in order to gain additional details and put you in touch with our customer relations team.

        Thanks.

  68. My cat was stolen yesterday at car park of Lee Valy ice scating in day time..I have toyota Auris..shame..toyota company makes profit on it????im going to sell my car immidetely!!!

    1. I had my catalytic converters stolen on 2018 Auris hybrid from Ikea car park Greenwich 30/01/2020. Good news was security spotted it and called the police who arrived and arrested them. Bad news, not before they had taken it off. Police took my converter as evidence and left my wife to arrange her way home. I called insurance who took the car for repair.
      Whether we get compensation from the thief is open to question. I will find if they will be fitting a catloc as standard procedure. I’m willing to bet they don’t.

      1. Hi Stephen,

        Thanks for getting in touch with us. We are so sorry you have been a victim of this crime. We would like to help you further by putting you in touch with our customer relations team who will be able to support you in any way we can. We will email you directly in order to gain additional details and open a case with them on your behalf.

        Thanks.

  69. I have Auris and the catalytic was stolen yesterday at Lee valey in scate “security” parking.The reseption checked camera and told they done job within 5 min only..Im still in shock and cannot believe it.Toyota know that,and its not new problem.Then why they still not finding any solution???Is there profit for them???I have read here in many their reply are STANDART REPLIES such as: we are sorry to hear it ,please contact us on http://www..LIE!!!BIG LIE!!!! I have contacted them few times and explained them the cituation,and they just simply told me,call to your local Toyota centre and see what thet can do for you..WHAT?????? aND YOU FOR WHAT SAKE ARE HERE THEN I ASKED….anyway,once i fix this car,im going to sell it …I will annonce it on all social media,to avoid people to be in trouble and in my bad situaton…Not recommend it all!!!!!There no garranty for us and not safe,only high price and extra costs (which is extremely expensive)!!!!!!

    1. Hi Niki,

      Thanks for getting in touch. We are extremely sorry to hear you have been a victim of this crime and that you are unhappy with our response. We would like to help you further and we will email you directly to discuss opening a customer relations case on your behalf.

      Thanks.

  70. Wow there are a lot of people here who have had there CC stolen. I had mine stolen last week and its going to cost me north of a thousand to get it fixed. I had only owned it for a week before it was targeted. I think I am going to have to seriously consider selling it straight away I am not sure the catloc will do more than delay the thieves a little.

    1. Hi Dan,

      Thanks for getting in touch. We are so sorry to hear you have been a victim of this crime. In order to help you further, we would like to put you in touch with our customer relations team. We will email you directly in order to gain additional details and open a case on your behalf.

      Thanks.

  71. Hello,
    About 30 minutes ago my neighbour must knock on my door that they saw two guys cutting something under my car. Going out to check I discovered the Catalytic converter has been stolen. Please, Toyota should come to my aid because the car was parked at its usual place front door of the house.

    1. Hi Anthony,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We will email you directly to discuss your case further and to gain additional details in order to put you in touch with our customer relations team.

      Thanks.

    2. Dear Cat Converter victims: I join you all to express my huge disappointment with Toyota not warning us Toyota owners of the ongoing thefts of the CC. I bought my Auris two years ago, and wonder why I was not made aware of the problem, and offered to have a Cat Lock fitted? Why was I not alerted by Toyota when the problem increased? I have spent 350 on my excess of the insurance and 250 on the Cat Lock. And what is worse… I fear Toyota is making money out of our misery as my friend had the same, generic Cat Lock fitted by her Local garage for 182 pound. The Cat Lock is not made by Toyota, but my dealer did not know who made the. Secondly I feel we need to address this issue to the Government who are encouraging us to go green… and move away from diesel. My previous Ford Diesel tank (Galaxy) served me well for over 17 years….and it was only on the insistence of the Goverment I decided to do my bit and go green…paying a hefty price for it in the meantime….

      1. Hi there,

        Thanks for getting in touch. We are sorry you feel let down in our approach to this situation. We appreciate the severity of this crime and we are doing all we can to help. We will email you directly regarding putting you in touch with our customer relations team if you would like to discuss your case further.

        Thanks.

  72. My sister just had the Cat stolen from her Auris yesterday in broad day light parked on the side street. So far we have had 4 Toyota vehicles and recently purchase the hybrid. She has been quoted £1300 at Toyota and £1500 at her local garage plus additional for the lock.

    I’m surprised!! Toyota hasn’t taken this into consideration when designing this and leaving it so exposed and vulnerable.Toyota should be recalling or offering to reimburse as a good will until a permanent solution has been found.

    1. Hi there,

      Thanks for getting in touch. We are so sorry you have been impacted by this crime. We will email you directly to discuss your case further and to gain additional details in order to open a case with our customer relations team on your behalf.

      Thanks.

    2. Mine was also done in broad day light but at my place of work. I’ve been quoted £1400 -for an auris (before garage looked at vehicle). Please respond publicly to explain why this is £450 more than mentioned above?

      I have to park at work – but now know it’s a hot spot for this crime. It sounds like even with cat lock it could easily recur. Do I just keep handing out £1400 each time?

      1. Hi there,

        Thanks for getting in touch. We are so sorry you have been impacted by this crime. We would like to put you in touch with our customer relations team who will be able to help you further with this. We will email you directly to discuss this further and put you in touch with our team.

        Thanks.

  73. We had 3 quotes to replace the stolen cat all were £1400 – £1600 with a 4-5 month delay time, we have now purchased a new cat system with full fixing kit and oxygen lambda sensor off the internet which advertised it as a replacement for a stolen catalytic converter for a Prius at £129.99 it was delivered in 3 days, a local garage have fitted it for £100, I have now been driving it for 2 weeks and it drives just the same as before the theft, there’s a big difference between £1600 and £230 and fingers crossed no more theft as the new cat has no scrap value!

    1. I replaced to the same cheap BM catalysts BM91617H. Only available for gen2 Prius for now. £100 For fitting was bit pricy, it’s 4 screws ,a plug inside and takes 15min. 3 months with it no problem, car was lifted up again but they didn’t take it this time. I’m not planning to cover or catlock it, they seem to know it’s worth nothing. Maybe good idea leaving a sign around behind the side windows that it’s replaced when parked In cities ,can imagine they scratch the car if they go under and see then. If I knew how serious the issue is I would have changed and sell the original cat

  74. Dear Marius, does this mean that actually the thieves went again targeting your car and they managed to take it away?.. I’m sorry about it, thank you for sharing the details of the blade… I’m touching base with a contact in Henkel to check if they have something that can help us to protect our cars… I paid the insurance excess, I bought the catloc and dash-cams, now I’m thinking about buying an alarm with tilt switches, but the entire thing is expensive!… I’ll post any news from any epoxy-coating-lining…

    1. I had my catalytic converter stolen yesterday. 2pm in a hospital car park, on CCTV.
      Hudderfield, West Yorkshire. They were driving a silver Astra, with 07 plates, cloned of coure!

      Im so cross im out of pocket, and feelnlet down by Toyota.
      No doubt insurance for these cars will be sky high next time around too.

      Im on my 4th Toyota vehicle (first Hybrid, and probably the last hybrid after this) i have always sung there praises, but im angry this was so vunerable. I think Toyota should be recalling these vehicles and paying for catlocs fitting, rather than customers footing the bill. If it way any other defect Toyota have always been swift to get them resolved in my experience.

      1. Hi Sarah,

        Thanks for getting in touch. We are so sorry you have been impacted by this crime. We are working to support all our customers who have been affected by this. We will email you directly to discuss your case further and put you in touch with our customer relations team.

        Thanks.

    2. Hi Manuel,
      No they haven’t come back. The recovery truck driver told me one of the customers had his done in Aldi carpark, they couldn’t finish the job for some reason, customer took the car at Toyota garage Northampton, they actually followed the car there. While the customer was inside they jacked up and tried to finish cutting the cat there! I since then brought a cat cover from Ebay but this will only slow them down. I love the car but I’m looking to sell it. My insurance is due in February so will see if it goes up.

  75. My catalytic converter stolen from Toyota Previa in the Ikea Carpark in open day light. Appearently it took then few seconds. How pathatic of toyota. I was planning to but a new toyota prius now I have changed my mind to get another hybrid with better security features.

    1. Hi Narinder,

      Thanks for your message. We are so sorry to hear you have been impacted by this crime. We would like to help you further by putting you in touch with our customer relations team, and we will email you regarding this. Our team are best placed to support you in any way we can and answer any queries you may have.

      Thanks.

  76. I’ve just had the catalytic converter stolen last night from my Toyota Prius. This is totally ridiculous as Toyota obviously aren’t doing enough to prevent this from happening. Its about time that Toyota took responsibility and recalled all vehicles and compensated the victims who have had theirs converters stolen!! Now I’m out of pocket £1000, and no one has any in stock!! My work depends on my car…no part no car no work!! How is Toyota going to respond to this!!

      1. Copy paste to all comments on this blog. If you’re lucky enough to be contacted by a member of Customer Relations Team they will repeat what you already read in the original blog at the top of the page.
        Obviously a total waste of time!

      2. I’ve tried this several times but the form does not seem to being submitting at all! Do you have a number I can call?

  77. 2007 yılında kurulmuş olan ENDO Lineer INA; mekatronik ve otomasyon sistemleri alanında endüstriye hizmet vermektedir. Redüktörler ve lineer modüllerin

  78. My wife and I both have Prius cars, last night my wife’s car had the catalytic converter stolen however mine was not touched, I’m now paranoid about the low-life’s returning for mine, I see on the internet after entering her registration number there are replacement cat’s + fixing kits + lambar leads for less than £200 with the likelihood of them being stolen again it makes sense to fit these instead of the expensive genuine parts, Toyota can you please advise on my above assumption!

    1. Hello Andy. Thank you for your message. We are very sorry to hear that your wife’s Prius has been targeted by thieves and understand the frustration this must be causing. We appreciate the concern this is now causing you. The automotive industry is very concerned with the recent sharp rise in the organised theft of catalytic converters from vehicles in the UK by criminal gangs. Toyota’s first priority is to do all we can to support our customers who have been victims of this crime. We’d suggest speaking with your local Toyota Centre to find out what preventative measures can be put in place. If you wish to raise this with our Customer Relations Team, you can use this link: https://fal.cn/35JXo Thank you.

    2. We have 2 Prius cars, and bar for the theft of the cat have been very pleased for the past 12 years but enough is enough and have now decided to sell both and buy 2 non-hybrid cars, as previously mentioned I would have thought Toyota would want to protect its reputation and recall all Prius cars and fit motion sensors connected to the vehicles alarm system.

  79. Hello,
    I have been a Toyota customer since 2005. I owned an Aygo, Yaris, Auris and now i have a toyota Auris Estate 2017; unfortuately my Cat converter was stolen on 18th december. The mech sent me a bill yesterday of £1600 to replace te Cat Converter and some other parts damaged during the robbery. In order to preserve the insurance premium I decided not to make a claim. In addition I have been asked £250 to install the CatLoc, however, after reading from the Toyota blog I understand that it would be useless and a further waste of money.
    Regrettably I have to say that the lack of response and actions to this widespread issue from Toyota is appaling, ineffective and useless. This is clearly a brand default, it is infact well known that some other cars are built in a way that makes very difficult for the cat converter to be stolen. The fact that Toyota has not been able to address the issue and built the cars differently in order not to leave the cat convert exposed and easy to be stolen, it is utterly disappointed. It is beyond understanding how Toyata fails to see the negative impact that this is going to have in the long term on the sale of their cars. Toyota should recall all the cars and resolve the problem immediatly.
    In the hope that Toyota will immediatly act upon such urgent matter, I look forward to hearing from you.
    Paolo

    1. Hello Paolo. Thank you for contacting us yesterday. We are very sorry to hear that your vehicle has been targeted by thieves and understand the frustration this must be causing. The automotive industry is very concerned with the recent sharp rise in the organised theft of catalytic converters from vehicles in the UK by criminal gangs. Toyota’s first priority is to do all we can to support our customers who have been victims of this crime. If you wish to discuss this further with our Customer Relations Team, you can use this link: https://fal.cn/35JXo Thank you.

  80. My gen 3 Prius has been butchered in Wimbledon few days ago. It took these degenerates a minute and a half and now my car sounds like a Spitfire.
    If you live in south London, watch out for black Vauxhall Vectra.

    I’ve discovered this blog today and must admit, Toyota’s copy-and-paste responses are disappointing to say the least.

    Funny how Toyota knows how to get in touch with me when my MOT or service is due, or when they want to sell me a new car, but when it comes to warning me that thieves are targeting the particular model of Toyota I drive, it is somehow my responsibility to look for info.
    This info should be all over your main page, but it isn’t.

    Is it time for a mass recall?
    Is it time for a class action lawsuit?
    Or maybe it’s time for all of us affected to each make a banner expressing what we think about Toyota’s response to this mess, and make our way to the nearest Toyota branch.

    I love my Prius and wouldn’t want to replace it with anything else, but at this rate these criminals will hunt our precious cars to extinction.

    1. Hello. Thank you for your message yesterday. We take our customer’s comments seriously and appreciate you taking the time to share this with us. We are very sorry to hear that your vehicle has been targeted by thieves and understand the frustration this must be causing. The automotive industry is very concerned with the recent sharp rise in the organised theft of catalytic converters from vehicles in the UK by criminal gangs. Toyota’s first priority is to do all we can to support our customers who have been victims of this crime. If you wish to raise this with our Customer Relations Team, you can use this link: https://fal.cn/35JXo Thank you.

      1. Their copy and paste responses are indeed disappointing. At least Toyota UK is addressing it though. I’m in the US and it’s a huge problem here too right now, and we’re getting nothing but crickets from Toyota. Makes me regret choosing my Prius over a Subaru.

    2. Class action sounds like a very good idea. I had the Cat stolen from my Lexus on Friday – police did not want to know (insurance company weren’t that keen either). My wife put it up on NextDoor app and low and behold, we were inundated with replies from other people who have had the same problem, some, more than once! I am now waiting to get the go ahead from my insurers ro pay the £900+ to have my car fixed, and will then be paranoid, waiting for the thieves to return.

      This is just not good enough. Toyota, who make Lexus, need to DO SOMETHING about this problem. Right now I am considering selling my car and buying something that has not yet become a target for the thieves. If Toyota cannot protect its loyal customers, why should we remain loyal to you?

      1. Hi there,

        Thanks for getting in touch. We are so sorry you have been impacted by this crime and for the distress this may have caused. Our customer relations team are best placed to help you further with this and we will email you directly in order to gain additional details and put you in touch with them.

        Thanks.

  81. Our Prius+, collected from new on 30 October 2019, just had its catalitic converter stolen while parked in Asda Belvedere. Apparently it took them about 15 seconds to do this.

    I’m disgusted that Toyota didn’t do more to prevent these thefts, never had an issue with any of our other vehicles (all new on the motability scheme). Now we’re £100 out of pocket for what is clearly a design flaw of your vehicles! Why are these not covered, fitted more securely by default (not an ‘optional’ lock ££) or design a failsafe system that would render the unit useless if it was being removed while jacked up??

    1. Hello Chris. Thank you for contacting us. We are very sorry to hear that your vehicle has been targeted by thieves and understand the frustration this must be causing. The automotive industry is very concerned with the recent sharp rise in the organised theft of catalytic converters from vehicles in the UK by criminal gangs. Toyota’s first priority is to do all we can to support our customers who have been victims of this crime. If you wish to raise this with our Customer Relations Team, you can use this link: https://fal.cn/35JXo Thank you.

    1. Hi there,

      Thanks for getting back in touch. We can see a case has been opened for you and our team are currently working on it. We will add your new comment into the case and request direct contact with you as soon as possible.

      Thanks.

  82. My 2004 (2nd Gen) Prius had its catalytic converter stolen last night while I was at work in north-west London near the M25. I could see the marks in the roadway where they’d jacked it up. I got home at 5am instead of midnight, and like many other commenters I’m now wondering how to avoid the same thing happening again – if it’s true that a catloc is of limited/no effect, then in reality how do I even continue using any Prius (which in most other respects is my ideal car)??

    1. Hi Richard,

      Thanks for getting in touch. We are incredibly sorry to hear you have been impacted by this situation. Our customer relations team are best placed to advise you further and we will email you directly in order to open a case on your behalf.

      Thanks.

  83. I own a Prius Plug-in which is an excellent car. Customer service from my local dealer has been great. Only one major problem – complete lack of a genuine solution from Toyota to cat thefts. Concerned about a possible theft from my own car, at the last service in December I asked that a Catloc be fitted. Went to collect the car and was told none available for my model of Prius. Advised to watch this blog for future news. Thinking of buying a Rottweiler that will live in the car as the ultimate deterrent.
    Reading all these comments, it’s fairly obvious that a) a Catloc does not stop thefts, it just slows thieves down, making any owner susceptible to multiple thefts and subsequent costs, b) any factory-fitted alarm is also useless, as there is no tilt sensor, and c) a design fault has made these hybrids vulnerable, but Toyota could not have foreseen that, as the thefts are a recent phenomenon. I’d love to know if this is a problem anywhere else in the world.
    Sadly, this issue is very damaging to Toyota’s hard-won reputation and unless a genuine solution at a reasonable cost to the owners is not arrived at soon, my next car will not be a Toyota, and many other owners feel the same way.

  84. Dear Marius, can you post a photo of the blade please? or any information that could be useful? was it a specific type of blade? are there any details on the blade that could help to know what type of blade are they using? Thank you, Manuel

  85. Hi, do you think this is viable? Have you done it? Could you help me carry it our if so? I’m so scared to pay for a new one only to have it stolen again. Mine was stolen last night in Peterborough.

    1. Hi Anthony,

      Thanks for getting in touch. We are so sorry you have been impacted by this crime. Our customer relations team are best placed to discuss your situation and queries in more detail and we will email you directly in order to gain additional details and open a case on your behalf.

      Thanks.

      1. Hi toyota I got a new car toyota auris hybrid 2018, and my catalytic converter just stolen last night I’m very upset and disappointed about you toyota how come no one explained to me or done any action regarding about the crime I already reported to the police and yes they told me that there’s a high in crimes on catalytic converters, when I reported to the toyota in leicester I just need to claim to the insurance so I’m not very happy about what happened.

        1. Hi there,

          Thanks for getting in touch. We are so sorry you have been a victim of this crime. We would like to help you further by putting you in touch with our customer relations team, they will discuss your situation in more detail and support you in any way we can. We will email you directly regarding this.

          Thanks.

  86. Dear TGB and Dear All, is it possible to apply an epoxy coating liner over the steelwork to make it really difficult? Something like the coating used by miners to protect the steel surfaces of the discharge chutes and steel components/liners inside mills and crushers? That would be far cheaper than catloc and maybe even more effective? The only question is: Usually how hot are these steel surfaces? The epoxy coating with micro ceramic beads that I used in the past tolerate up to 70 Celsius… any thoughts? Thank you, Manuel

      1. Dear TGB, I have a little bit of experience with wear-protection products for machines and equipment, I have the feeling that Henkel’s Loctite Nordbak high temperature brushable ceramic could work. My thoughts are that if applied over the Catloc plate and along the body of the exhaust it would make it really difficult for the thieves, as the ceramic beads will “fight” against the “blades” of their cutting machine…
        This is the link to the datasheet: https://tdsna.henkel.com/americas/na/adhesives/hnauttds.nsf/web/98900FFC33BFD6EF882571870000DBDC/$File/NORDHTBC-EN.pdf

        If the temperature profile of the exhaust pipe and catloc plate is below 70C degrees, then I’m pretty sure a solution could be FLSmidth Wear-Max, these are the details:
        https://www.youtube.com/watch?v=yGxfCZv0rsE

        Please touch base with the TGB teach-team soon, we really need answers and a reliable way to protect our cars.

        Thank you, Manuel

        1. Dear TGB, any updates about the possibility to apply an epoxy ceramic coating to the exhaust system as a deterrent to cat-theft? Thank you

          1. Hi Manuel,

            Thanks for getting back in touch. We are urgently looking into other technical possibilities to reduce theft, however we cannot confirm any specifics at this time. Currently in the case of Catalytic converter theft, we would recommend our Catloc range of devices as a deterrent against theft as they make it more difficult for thieves. We have also shared police guidance as mentioned above to help customers take further precautions.

            Once again, thank you for sharing your feedback. Please be aware we are updating this blog post any time we have news to share regarding this situation.

            Thanks.

          2. Dear TGB, Thank you for following-up my case; if these details are useful, would you recommend to apply Nordbak-Loctite (from Henkel) to the entire exhaust pipework? (Nordbak-Loctite 7218 or 7229) … these are the TDS

            http://tds.henkel.com/tds5/Studio/ShowPDF/7218-EN?pid=7218&format=MTR&subformat=REAC&language=EN&plant=WERCS

            http://tds.henkel.com/tds5/Studio/ShowPDF/7229-EN?pid=7229&format=MTR&subformat=REAC&language=EN&plant=WERCS

            http://tds.henkel.com/tds5/Studio/ShowPDF/NORDUHTPW-EN?pid=NORDUHTPW&format=MTR&subformat=REAC&language=EN&plant=WERCS

            Thank you.

          3. Hi Manuel,

            Thanks for getting back in touch and for sharing this with us. We can’t officially advise that you use this as a solution. As mentioned, in the case of catalytic converter theft we can only recommend our Catloc range of devices at this time. This is not to say that this may not help, however we can’t recommend or suggest this.

            Thanks.

  87. I’ve now been a victim of this crime with my cat stolen last Wednesday. £400 plus just before Christmas. I find it VERY disappointing Toyota, that you seem you have the right to charge for a cat lock too, especially when it doesn’t seem like a deterrent. This needs to be free of charge as an act of goodwill to all your customers and the replacements of the converter discounted – largely. It’s not our fault your catalytic converters are deemed the most valuable to steal, it’s yours by choosing the most valuable metals as part of it’s construction. Where was the common sense when these decisions were made? You couldn’t “envisage” it? Laughable.

    Pragmatics dictate that I now sell my Prius and get another car entirely. What else is there to do?

    1. Hi Neil,

      Thanks for getting in touch with us. We are incredibly sorry you have been impacted by this crime and for the distress this may have caused. We will email you directly regarding opening a customer relations case on your behalf. Our team will be able to provide the best support for you in any way we can as they assess each case on an individual basis.

      Thanks.

  88. Mine stolen on 13th Friday from my hospital parking – Toyota Auris while I was on day shift. I started my car after the shift and could hear big noice, then found few nuts left on the place.The security officer said they cant guarantee that this will not happen again. and the criminals are using special tools and doing this in few mins time.

    I called Croydon Jemca and they advised the cost is £1400 and I need to arrange recovery service to drop it …I cant see any price reduction from Toyota to help customers affected

    1. Hi there,

      Thanks for the message. We are deeply sorry you have been impacted by this crime. We appreciate your situation and would like to put you in touch with our customer relations team who are best placed to support you further in any way we can. We will email you in order to gain additional details and open a case on your behalf.

      Thanks.

  89. My cat was stolen from 2nd gen Prius on my driveway at 2:30am this morning. I had a catloc installed – useless. It took them 5 minutes by which time we were too late having not woken up during the theft.

    Since Toyota are refusing to do anything about this, I wonder if there is some class action lawsuit that might be possible somehow – I doubt it – but I’m not lawyer so no idea really.

    It’s pretty poor that so many people are suffering because of this design fault. Toyota should do something about it – provide an effective solution and install through a recall – not catloc because it’s in no way effective.

    1. Hi there,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We would like to help you further by putting you in touch with our customer relations team who are best placed to discuss your situation in more detail and provide you with any support we can. We will email you regarding this.

      Thanks.

  90. They tried to cut mine off last Friday ( the 13th) but could not get it off. I can’t drive the car, as coolant liquid drained on the floor. I have found a snapped saw blade underneath the car. When I tried to tell the police I have the blade they’ve used they said: unfortunately our forensic team will not consider the blade as evidence…. Phoned the insurance and been advised the garage will try to weld it back together. ..
    Really not happy with this. I’ll get it fixed then flog the car as this risk will always be in the back of my mind, and I have better things to worry about then parts underneath my car.
    Thanks Toyota, Merry Christmas to you too!

    1. Hi Marius,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime and for the distress this may have caused. We would like to open a case with our customer relations team on your behalf in order to discuss how we can help you further. Our team can track parts and discuss any potential next steps in order to support you in any way we can. We will email you directly in order to gain additional details and open a case with our team.

      Thanks.

      1. Marius: do you have any details of that blade? the brand? type? any numbers of details printed over the blade that could help to understand what type of blade are these guys using? thank you, Manuel

        1. Hi Manuel. The blade they’ve used was a Reciprocating Saw Blade used probably in a battery powered saw. I can’t find any more details in the blade as it’s a hard used blade with nearly all tooth gone. I’m wandering how many Cat’s they’ve cut with it. Probably loads…

      2. This is what Toyota said to me:

        Dear Marius, 

        Thank you for your contact us via our blog page. I am sorry to hear that the catalytic converter on your Toyota Prius was recently stolen. 

        Toyota is very concerned with the recent sharp rise in the organised theft of catalytic converters from vehicles in the UK by criminal gangs. Our first priority is to do all we can to support our customers who have been victims of crime. 

        Vehicle crime has changed over the decades, car audio has been targeted, then alloy wheels and so on. Although “cat theft” is not new, or limited to Toyota products, it has always been comparatively rare; however, the recent rise in the value of such parts for recycling has meant that police forces have seen a very significant rise in these offences in the last few months.

        Toyota’s first priority is to do all we can to support our customers who have been victims of crime. We have moved to reduce the prices of replacement catalytic converters and Catlocs to a level where Toyota GB does not make any profit from supplying them to customers.

        I would like to inform you that Toyota has been working very hard to combat this industry wide problem regarding Catalytic converter thefts. As a result, Toyota have developed a Catloc range of accessory which costs £250.00 including fitting. The Catloc is a bespoke device designed specifically for effected Toyota models with the aim of deterring opportunist thieves and available in the Toyota network since January 2019. 

        I am sorry to hear that you are disappointed about this cost of the Catloc, and you have requested that we fit this part for you free of charge. Unfortunately, we would not look to cover the cost of this part, however, you may wish to contact your insurance company in regards to this request.

        You have stated that you consider the Catloc to be ineffective in stopping any future thefts. Sadly, the Catloc cannot give your vehicle 100% protection from thieves. It can make theft more difficult but thieves are using high-powered cutting tools to remove catalytic converters and because of this it is not possible to make catalytic converters ‘unstealable’. A Catloc makes it harder to steal a catalytic converter, slowing thieves down and acting as a deterrent.

        The following information provides ways to reduce the risk of having your catalytic converter stolen:

        Park your car in a locked garage where possible, but if this isn’t an option, then park it in a well-lit and well-populated areaPark close to fences, walls or a kerb with the exhaust being closest to the fence, wall or kerb to make the theft more difficultAvoid parking your vehicle half on the pavement and half on the road, as this may make it easier for thieves to access the catalytic converterIf parking in a public car park, consider parking alongside other cars and facing your bonnet towards the wall if possible. With the catalytic converter positioned at the front of your vehicle, this will make it harder for thieves to get close enough to steal itIf there is a fleet of vehicles, park the low clearance vehicles to block the high clearance vehicles. This will obstruct access underneathIf your catalytic converter is bolted on, you can ask for your local garage to weld the bolts to make it more difficult to remove.Alternatively, you can also etch a serial number on the converterYou can even purchase a ‘cage clamp’ which is a cage device that locks in around the converter to make it more difficult to removeIf you see someone acting suspiciously under a vehicle, report it to the Police. Obtain as much information as possible, including any vehicle registrations

        Please accept my apologies for any disappointment and inconvenience which may have been caused. If you would like any further assistance in this matter please let me know.

        Thank you for contacting Toyota. 

  91. Last week, I had my cat stolen too, this was in a my building communal car park in the middle of the day! I have a 2018 Auris hybrid. I had no idea this was an issue and that this model was being targeted! Had I known I would not have bought one. Now I have to fork out right before Christmas, plus I’ve been told that due to so many incidents I could be waiting a while for a replacement part. This is just unacceptable!
    Really very disappointed and stressed

    1. Hi Sami,

      Thanks for getting in touch with us. We are deeply sorry you have been impacted by this crime. Our customer relations team are able to track parts and are best placed to support you further. We would like to open a case with our team on your behalf and will email you directly regarding this.

      Thanks.

  92. Hi,

    Sadly i am a victim of theft too.
    It happened yesterday in the Croydon/Purley area.
    I saw them outside of my flat at 12:30 in the afternoon, managed to shout and disturb them (i am on the 2nd floor and couldn’t get down to them and was frankly quite scared to face them) but it was too late anyway – they picked up the car, grab the converter and fled.
    I thankfully caught some of their vehicle registration on camera, and it is now a police matter, but I really cannot see an outcome to this.

    I am extremely concerned that the car did not alarm at any point and that this has been an ongoing problem.
    Catlocs should of been offered free to all customers in the high risk groups until Toyota change the way these converters are created/fixed to the car.

    1. Hi Louise,

      Thanks for contacting us. We are so sorry you have been a victim of this crime and for the distress this may have caused. We would like to help you further by putting you in touch with our customer relations team who will be able to discuss your situation in more detail and support you in any way we can. We will email you directly in order to gain additional details and open a case on your behalf.

      Thanks.

  93. HI TGB

    My Cat has been stole yesterday in broad daylight in a busy area. I contacted police I was shocked when I was told it is a growing crime at present. How come Toyota could not do something about it.

    After all another problem I got if replace the part privately the total coast not affordable at all.If I nform my insurance I will losses my three years NCD on top of that still I have to pay 500 excess and ultimately the primun will increase significantly which I have to renew it in 6 weeks time. In addition the waiting time so long and I can’t afford to be without my car. I am depending on my car to do my daily job. TGB has to do something about it. Both ways helping the victim customers and use all necessesory technology and techniques to deter theft. According to the met police information this is a popular growing crime. The crimanals specifically target Toyota haybrid cars. If you can’t do something about it ultimately it will affect massively your reputation.

    1. Hi Ben,

      Thanks for your message. We are so sorry you have been a victim of this crime and for the distress this may have caused. Our customer relations team are best placed to discuss your situation with you in more detail and help advise you with next steps. We will email you directly in order to gain additional details and open a case with our team on your behalf.

      Thanks.

  94. Hi, I also had my catalytic converter cut out of my toyota auris in broad daylight in my workplace car park (which happens to be in a hospital). This is absolutely ridiculous. And toyota saying they have reduced the price is not good enough. That’s still at least £1000. Some people do not have that kind of money. I now do not have a car for who knows how long. I only bought the car in August and they did not mention anything of the sort considering Toyota are fully aware of the crimes. We do not care if you do not make any profit because of this as this is a Toyota problem. Toyota needs to do something about this a bit quicker!

    1. Hi Jan,

      Thanks for contacting us. We are deeply sorry you have been a victim of this crime. We would like to help you further by putting you in touch with our customer relations team who are working to provide the best support to all our customers who have been impacted by this. We will email you directly in order to gain additional details and open a case with our team on your behalf.

      Thanks.

  95. My 64 Auris had its catalytic converter stolen yesterday (14/12/19) from Stratford International station NCP carpark. The inconvenience and frustration this type of crime causes is clearly shared by everyone commenting on this page, but I am livid at the way Toyota is mishanding this nationwide problem.

    From the comments of those who have also been a victim, their catloc device doesn’t seem to be doing enough to deter thieves, but more alarming is how this issue isn’t being brought to the attention of their customers.

    The first 6 months of 2019 saw nearly twice the number of cat thefts as for the entire year of 2018. Yet, my car had its annual service in September at Jemca Croydon and at no point was I made aware that this type of crime was on the rise, and that Toyota’s hybrid vehicles were being particularly targeted. For me, this lack of duty of care tells you everything you need to know about what Toyota thinks about its customers.

    1. Hi Ian,

      Thanks for getting in touch. We are incredibly sorry to hear you have been impacted by this crime. Our customer relations team are working to support our customers impacted by this in any way we can, by assessing cases on an individual basis. We would like to open a case on your behalf with our team and will email you directly regarding this.

      Thanks.

  96. Hi. My wifes car (2007 Prius) has also just had her CAT stolen. Does anyone know the cost of replacement – is is worth going through insurance and how do we prevent this happening again? Wife really not happy – was late at night, i was away and car was parked by the station.

    1. Hi Andrew,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. Our customer relations team are best placed to help with your queries and we would like to open a case with our team on your behalf. We will email you directly regarding this.

      Thanks.

  97. I’ve just had my catalytic converter cut from my Lexus CT200h yesterday in broad daylight.
    This is absolutely ridiculous, I don’t see how a catlock will deter these thieves.
    I’m now £1600 out of pocket, which is going to kwik-fit, I rang the local Lexus garage and spoke to the service department, and they told me that they would not be able to fix the car for at least 4 -6 weeks because they couldn’t get the part in,
    I could not be without my car and had to go via kwik fit, it was the nearest garage from where the theft happened.
    if I inform the insurance company my premiums will rise and loose out my no claims, and excess and they wont even cover 100% cost to get the part replaced.
    Toyota needs to do something to help us.

    1. Hi Michael,

      Thanks for getting in touch with us. We are incredibly sorry you have been a victim of this crime. We would like to help you further by putting you in touch with our customer relations team. They are best placed to provide you further support in any way we can based on your specific circumstances. We will email you directly to discuss this further.

      Thanks.

  98. Dear All, I’m another victim too. The event took place between Friday Nov 29th and Tuesday Dec 3rd. I don’t use very often my car, and then suddenly the engine did that terrible noise… I contacted the insurance and they will charge £350 in excess, our policy cost will increase for next year too. It seems that the insurer’s workshop managed to do the whole job within 10 days, so I’m expecting to get the Auris back soon… hopefully I won’t get an original catalytic converter, I’ll have to buy a catloc from Toyota at £250 or a CatClamp ( if suitable), I’ll try to buy a Nextbase 522 dashcam from Halfords at £120 plus a rear-add-on cam for £40, in addition Halfords can fit the dashcam for £50; that’s already £210, and we know that the baddies don’t care about cameras. I want from TGB a good solution, for example electric-charge of the entire exhaust ( these are hybrid cars ) so the thieves will get an electric shock every time they touch the components…. you were able to design a system to move 1.5 tons along 30 miles using electric power, you can help us to electrocute these guys please ). I’m also thinking about installing an ultra loud alarm, so as soon as they lift the car it will produce a constant extremely loud noise, something that could trigger other cars alarms, businesses alarms and all that … help please!

    1. Hi Manuel,

      Thanks for your message. We are so sorry you have been impacted by this crime. We are urgently exploring new technical possibilities to deter criminals however we don’t have any specifics to confirm at this time. We would like to see how we can help you further with your situation by putting you in touch with our customer relations team and we will email you directly regarding this.

      Thanks

  99. Same here. The neighbours who weren’t awake yet at 8 this morning, sure had their rough awakening as I started my 2008 Pruis II. After unwrapping a lot of red tape with the insurance company and police it is now at the dealer, who insists on installing the original part(s)…
    Toyota, can we please have a decent recall for the (remaining) customers?

    1. Hi Roger,

      Thanks for getting in touch with us. We are incredibly sorry you have been impacted by this situation. We will email you directly in order to gain additional details and open a customer relations case on your behalf. Our team will be able to discuss your case in more detail and see how best we can help you going forward.

      Thanks.

    2. Same here, had it stolen this afternoon and just found out. So annoying why isn’t there a recall to fit Catlocks? The length of this blog and numbers affected is eye watering. Can you drive the car to get it fixed? Are Toyota covering the costs at all? I hope they aren’t making a margin on this crime. What do customer service says?

      1. Hi Mark,

        Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are working to help all our customers who have been impacted by this and are assessing each case on an individual basis to provide the best support in any way we can. In order to help you further, we will email you directly to gain additional details and open a case on your behalf.

        Thanks.

    3. Yesterday I had my cat stolen too, this was in a public car park in the middle of the day! I have a 2018 Auris hybrid. I had no idea this was an issue and that this model was being targeted along with the Prius! Had I known I would not have bought one. Now I have to fork out right before Christmas, plus I’ve been told that due to so many incidents I could be waiting a while for a replacement part. This is just unacceptable!

      1. Hi there,

        Thanks for your message. We are so sorry you have been a victim of this crime and for the distress this may have caused. Our customer relations team are able to track parts and we would like to open a case with them on your behalf so that we can help you further. We will email you directly regarding this.

        Thanks.

    4. same here aswell well, had ours stolen on the 3rd of December and had to report it to the police but now we have to claim on our insurance and get a caploc fitted with Toyota saying they will charge us £250 to put it on! shouldn’t toyota really think about recalling this cars and install the caploc for free!

      1. Hi there,

        Thanks for contacting us. We are so sorry you have been impacted by this crime. We would like to help you further by putting you in touch with our customer relations team and will email you directly regarding this.

        Thanks.

    5. The most disappointing is that Toyota does not want to agree to cover CATLOCK and is forcing consumers to pay shuffle out £250 own money what is another crime price. Simply exploiting the situation! Disappointing from Toyota

    6. Me too 2007 Prius 2nd time in 6 months. Was looking at getting a 4 year old Auris too but thinking again. Toyota you are failing us.

      1. Hi Sue,

        Thanks for your message. We are really sorry to hear you have been a victim of this crime for a second time. Our customer relations team are working to support all our customers who have been impacted by this and are assessing cases on an individual basis to provide the best support in any way we can. We will email you directly to discuss your situation further in order to open a customer relations case on your behalf.

        Thanks.

  100. Hi

    It happen with my car over the weekend as well. After reading all posts here, it seems that there are lots of victims and I feel that toyato should replace this free of charge. This was not my fault and I have lodge police complaint as well for this. Now this will affect my insurance and will have to pay excess on the insurance as well so i will be out of the pocket due to a mechanical error made by Toyato that is easy for any thief to steal Catalytic Converter. I am expecting that Toyato will reply to my comment

    1. Hi Krunal,

      Thanks for contacting us. We are so sorry you have been impacted by this situation. We are working to support all our customers who have been impacted by this situation by assessing each case on an individual basis in order to provide the best support in any way we can. With this in mind, we will email you directly in order to gain additional details and open a customer relations case on your behalf.

      Thanks.

  101. Guys just to alert people, Toyota have been responding to comments here offering to open “customer relations case” with you via email, but they dont do anything!

    Toyota stopped responding to my emails in the customer relations case so they are totally useless.

    fake customer support.

    1. Hi Jason,

      Thanks for getting back in touch. We are so sorry you have been a victim of this crime and that you feel this way about your experience with our team. We would appreciate the opportunity to make this right and help you further in any way we can. We will email you directly regarding this.

      Thanks.

  102. I had my Catalytic converter stolen in March 2019 and no help from Toyota !

    This is a huge design flaw and I had to pay 750pounds to replace it.

    Toyota should issue recall and compensate all people effected.

  103. I had my catalytic converter stolen from my 2011 Toyota Auris on the 5th of December 2019 from Morrison’s car park in Queensbury, while I was shopping with my little boy. I got in my car after loading it with shopping, started it up and was greeted by a sound like a pneumatic drill coming from the car.

    As this crime is happening all over the country at such regular intervals, isn’t it about time it was reported in the national news? Not just the papers (there was an article about it in the Guardian in September 2019 which I unfortunately missed) but reported on the news on TV? It’s certainly news worthy. Shouldn’t we be warning the public that these crimes are happening and that anyone thinking of buying or who already has a Hybrid, is a potential victim of theft? Alternatively, as someone previously suggested, Toyota should recall all the Hybrids at risk. If I had been warned that there was a possibility that my catalytic converter could be stolen and that my particular car was a target, I wouldn’t have been so surprised when I got into the car and heard the intolerable noise it was making. I would have known what had happened and I wouldn’t have called the RAC and waited for several hours only to be told that it was a matter for my insurance company. The guy from the RAC knew what the problem was without me having to start the car for him.

    So let’s get this straight; Toyota know about the risk of theft and are simply cashing in on it, the police know about it but don’t have the man power to stop it, even the RAC know about it, but can’t have anything to do with it! So why isn’t this big news? There have been over 780 comments on this blog in the last 8 months! And those are just from people who have taken the time to come go on line and comment. Imagine how many others don’t have the time, the knowhow, or just don’t want to comment on such a rotten experience. Perhaps if it was announced on the news Toyota might do more to help with the problem. Of course their sales would plummet over night, but it might make them think twice about replacing the stolen parts at a discount to all their victims. They might even provide their (not very effective) ’catloc’ free of charge.
    On this site Toyota say….

    “We’re doing all we can. We’ve shared police guidance with customers, and we have developed and reduced the price of a ‘Catloc’ device which can deter theft and make it more difficult… “

    Well they never told me about any police guidance and I have my car serviced and MOT-ed with them every year. As for the reduced price of a Catloc, they are trying to charge me £250 for one and that’s after the £1600 they want to charge me to have the part replaced! The part that they so negligently left exposed and easy for anyone to steal!

    I am now having to make a claim on my insurance through no fault of my own. Don’t even get me started on the excess and loss of no claims after more than 20 years, but what about the increase in insurance premiums! Surely now that the Toyota Hybrids have had so many insurance claims against them, the cost to insure one is going to go through the roof. Very disappointed!

    1. Hi Nina,

      Thanks for your message. We are so sorry you have been impacted by this crime and for the distress this may have caused. We are working to support customers in any way we can and as such we will email you directly in order to gain additional details and open a customer relations case on your behalf. Our team are assessing cases on an individual basis and will be able to discuss your situation in more detail to determine how best we can help you going forward.

      Thanks.

  104. Just had ours stolen whilst parked in a public car park, at around 11am on a busy Saturday morning.

    Does make me wonder why there can’t be some sort of “skid pan” attached covering the entire of the underside of the car.

    Surely that would make attacking and then retrieving the catalytic converter significantly harder?

    1. Hi Craig,

      Thanks for getting in touch. We’re really sorry to hear you have been a victim of this crime. Our customer relations team are best placed to support you further. With that in mind, we will email you directly in order to gain additional details and open a case on your behalf.

      Thanks.

  105. It’s an epidemic! My car is parked in a concrete garage overnight, so never thought cat’ theft would apply to me. Wrong…. Went to Ikea today for a few hours. Started the car and it sounded like a tractor. Yes, the catalytic converter has been ‘removed’. £1100 to get it repaired. Car is 10 years old, so it’s about 20% of the car’s value. Might be covered by insurance, but I’ll pay the excess and a higher premium next year. I guess the ‘solution’ is to have a ‘cheap as chips’ after market cat’ fitted, sell the car and buy anything-but-a-toyota to replace it.

    1. Hi Andrew,

      Thanks for getting in touch. We are so sorry to hear you have been impacted by this crime. So that we can help you further, we will email you directly in order to open a customer relations case with our team.

      Thanks.

  106. Matt,

    There is nothing wrong with the current range of hybrid models as Toyota have moved the position of the catalytic converter. Unfortunately Toyota designed the hybrid system on your car around 8 – 10 years ago when this crime didn’t exist for private owners.

    I hope you get it all sorted out, it might also be worth asking your local dealer to remove the hybrid badges from your car. As the Auris was sold as a petrol, diesel and hybrid the criminals would need to be clever enough to work out what engine you have!

    1. I would like to think this is true, however yesterday I had my cat stolen when it was parked in a public carpark (in the middle of the day!) and this was a 2018 plate Auris hybrid.

  107. I’m not aware of any of the models that are currently on sale having been targeted as the position of the catalytic converter is much harder to steal.

    The issue is with vehicles that have the “second generation hybrid” system such as the Auris, previous Prius and the current Prius+.

    I would have no issue with buying a current hybrid (I have one on order), and should probably point out that the information regarding catalytic converter theft was displayed next to the coffee machine in my local dealership in Oxford. Yes, Toyota could write to all owners warning them but how many of these cars are on their second or third owner?

    Maybe Toyota could offer bigger incentives to customers to purchase a newer model?

  108. Yep – happened to us last night! Our Auris (which we’ve only had for 9 months) was parked outside the house and they did it in under a minute. I even interrupted them, but in the time it took to get downstairs and open the front door they were gone. Wish I’d known about this fundamental design floor before buying.

    I’m advising anyone who’ll listen to avoid Toyota, and we’ll be exchanging ours as soon as possible.

    1. Hi Matt,

      Thanks for contacting us. We are so sorry you have been impacted by this crime. In order for us to support you further with this incredibly difficult situation, we would like to open a customer relations case on your behalf, and will email you directly regarding this.

      Thanks.

  109. Hi Toyota,

    I am always fond of genuine parts but after this incident following thoughts compel me to go with copy version of catalytic converter.
    – Since the incident on dated 2nd December 2019, on that night I was not able to sleep as any sound heard made me to look outside window to make sure if thieves are not striking back.
    – Very next day when I went to the office and I was shocked to hear as one of my colleague’s friend had similar incident like mine on same night.
    – I have called my insurance company and they told me that my insurance covers that but subject to pay 350£ excess amount (also future premium increase)and wait of 4-6 months due to shortage of this part since theft incident has increased dramatically in 2019.
    – In this blog, it’s mentioned that even with Catloc its not guarantee to stop the theft incidents and by looking at victim’s views some were subject to 2nd theft with Catloc installed ” It may delay theft time from 2 mins to 5 mins but cannot stop it”. This means if I am going with original part I have to live with constant fear of stealing, no place is safe either day or night, park at home or superstore parking.
    – I have called at least 3 garages and got the same answer that if you want to stop become victim again go with copy version as thieves have no interest in stealing of copy version.
    – Today, I took my car early morning to garage and my journey was with all the embarrassment and glaring got from school kids because of weird loud noises coming out of my car.
    – While talking to mechanic in his garage, on very spot he got two telephone calls enquiring about catalytic converters as they were also subject to theft.
    – It cost me 450£ that includes converter, locknuts and service charges. Mechanic showed me how easy it is to steal converter from the car. Since car comes with simple screws so its matter of 1 mins and 35 secs to take the converter out.

    In summary:
    If I would have to go with my insurance I would have to pay 350£ excess + 6 months wait. With original part subject to become victim again and live with fear, at the same time the whole Toyota bundle plus services charges are touching around 1600£. Copy version cost me 450£, no wait for months, no fear of stealing and it almost works like original one (at least for me copy version worth it, given the pain I went through and hassle of 6 months for getting original part and afterwards constantly living in fear of stealing again)

    Sorry Toyota, I had to share my experience as I really feel for the victims who went through similar pain as I am and now confused what to do.

    Suggestions: I would definitely say that quality of original Toyota Catalytic converters has no match and the elements you use are indeed environmental friendly and minimize harmful emissions. Also, I dont blame Toyota about the original design as Toyota never thought that this part would be subject to stealing at such a large scale. However, this is fact now and many many Toyota customers are suffering because of it. In current models, either recall them and give Catloc free of service or at least send letters to customers to let them know that protection is mandatory, even simple lock screws make huge difference. Also, in future models please design it in such a way that it should impossible for thieves to steal.

    A Loyal Toyota Customer

    1. Hi Sardar,

      Thanks for getting in touch and for sharing this with us. We are incredibly sorry to hear you have been a victim of this crime and for the distress this may have caused. We have emailed you directly regarding opening a customer relations case on your behalf, however in case you haven’t received this we will re-send it in case you would like to discuss your situation further.

      Thanks.

      1. Hello I have been victim of this for my Toyota Prius yesterday and is so bad that Toyota didn’t come back to us how to prevent this , not sure what I need to do now

        1. Hi there,

          Thanks for getting in touch. We are so sorry you have been a victim of this crime and for the distress this may have caused. As the next step for us to help you further, we will email you directly in order to gain additional details and open a customer relations case on your behalf.

          Thanks.

  110. I have watched on YouTube, how the thieves steal the catalytic converters in two minutes in broad daylight. They have to jack up the car high to make the person cutting it out has room to work. What if, you put two Mercury tilt switch’s (20 pounds max) under your car or an electronic device that does the same. A 120 db Piezo Sounder from eBay for £11.40 and mount it under the car. The alarm would be physically painful to anyone under the vehicle and would draw immediate attention to their activity’s. The bits would need connecting into the car, that should not be that hard. Expensive car alarms have tip switches. What would it cost Toyoda to make something this simple and fit it? Could this be more cost-effective than £250 steel plate that only slows them down? I have an Auris, and I am protecting my car this way. I want everyone to notice what is happening before the cutting starts!

  111. My Auris Hybrid 2011 model cat was stolen on 29/11/2019 from my drive way at around 7:20PM. I read about Toyota catloc but don’t k now how it will help. I’m very much scared to fit this costly cat and the catloc for it to be stolen it again.

    1. Hi there,

      Thanks for contacting us about this. We are so sorry you have been a victim of this crime. Our customer relations team will be able to discuss your situation with you in more detail and provide support in any way we can. We will email you in order to gain additional details, and open a case with our team on your behalf.

      Thanks.

  112. Another victim here, I had my catalytic stolen today on dated: 2/12/2019 @ 9:20pm from my 2015 Auris Hybrid car parked on private parking bay. My neighbor banged my door and told me that he saw couple of masked guys came and stole the converter. Although my neighbor screamed at those thieves but it was too late and also they were very confident, looked like professional thieves. Last month, it was stolen twice from my cousin car (after reinstallation). It seems to me epidemic now and especially by looking at so many comments, I am nervous now as I am not sure if same wont happen again with reinstallation even If I go with catlock. My question to Toyota is that are you going to reinstall catalytic/catlock free of cost? and what future steps Toyota is taking to ensure that it wont be possible for thieves to steal it? are you going to change the design? Believe me it is ruining Toyota reputation and I am seriously thinking of selling my car and move to some other brand as this gave me phycological and financial damage. My neighborhood was peaceful and this is i guess first catalytic theft in my area, although I also made cautious to my neighbors who have Prius or Auris to keep an eye on their cars. Since thieves have stolen from my car, definitely they will strike again in coming days. Utterly disappointed 🙁 and losing my faith on buying Toyota in future.

    1. Hi Sardar,

      Thanks for your message. We are so sorry you have been a victim of this crime. Our customer relations team are best placed to discuss your queries in more detail, and we will email you directly in order to open a case on your behalf.

      Thanks.

  113. I have 2007 Toyota Prius, my catalalytic convertor was stollen with in a minute on Friday 29th @09:12pm, I have everything on camera as to how easy it it to remove and run away

    I have spoken with Toyota garage, this whole thing is going to COST about £1600 including CATlock to be fitted for design fault of Toyota designers for making it so easy to steal on of the costly component.

    I think toyota is profetering from their own design fault what It should cost me to add catlock?

    1. Hi Rajesh,

      Thanks for your message. We are incredibly sorry you have been impacted by this crime. We have moved to ensure that the cost to customers of replacement catalytic converters supplied and fitted through our approved service centres is as low as possible, and that TGB doesn’t profit from this.

      Regarding your situation, we will email you directly in order to gain additional details in order to open a customer relations case on your behalf.

      Thanks.

    2. Hi yes we had ours stolen for the 2nd time in 5 weeks yesterday after having a cat loc fitted advised by Toyota at a cost of £1600 the first theft happened in Dobbies car park 1pm and this theft last night on our drive do these thieves have access to DVLA information we live in a close tucked away, Toyota are acting irresponsibly and should be compensating their customers due to a design fault

      1. Hi there,

        Thanks for your message. We are deeply sorry you have been a victim of this crime for a second time. We would like to discuss your situations with you further and see how we can best help. Have you been in touch with our customer relations team?

        Thanks.

  114. I had my catalytic converter stolen from my Auris hybrid 66 reg on Friday 29/11/2019 in a Metrolink tram park and ride, carpark in Manchester between 15:00 and 18:00.this is a very busy, with plenty of lighting and CCTV cameras.
    And a very busy time being our rush hour. It seems that the thieves are not easily deterred and are very determined, being empowered by the shortage of police staff and their unwillingness to look at the CCTV footage. It is a very expensive and inconvenient experience,
    And is now making me question my lifelong loyalty to the Toyota brand. As I have now lost my insurance no claims discount. This will be my first insurance claim in more than 30 years.
    I think that Toyota are now a victim of their own success, as the Auris hybrid is so popular with the taxi fraternity.

    1. Hi Ken,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime and for the distress this may have caused. We would like to help you further by putting you in touch with our customer relations team who are working hard to support all our customers impacted by this. We will email you directly in order to gain additional details in order to open a case on your behalf.

      Thanks.

  115. The catalytic converter was taken off my car with the lamda sensor also cut off last week on my 2nd Gen Prius. This was totally unexpected and noticed when I started the car in the morning. None of the other cars in the neighbourhood have been affected and it is only my Prius which was targetted! I had to call my insurer who got a new Cat Converter installed which is an off-factory one (which is the one recommended by the approved repairer as it is cheaper) and not the original one. I had to pay the excess on my policy and will have an implication on my car insurance when I renew for no fault of mine. A reputed company like Toyota should have highlighted this issue and recalled vehicles to prevent thefts of this type! I am now everyday worried that the new cat converter may also get stolen! I had to accept a non-original cat converter from the insurer although I get my car services from Toyota and have all original parts!

    1. Hi there,

      Thanks for getting in touch with us. We are sorry to hear you have been a victim of this crime. We are working to support all our customers who have been impacted by this and would like to help you further. Would you like to be put in touch with our customer relations team?

      Thanks.

        1. Hi there,

          Thanks for getting back in touch. We will email you directly in order to gain additional details and put you in touch with our customer relations team.

          Thanks.

      1. Hi

        I expected a quick response to my comment, however there is no response from the customer relations team yet. I expect Toyota to provide me compensation for the damage for the vulnerable design and a risk-free modification to ensure this is not repeated.

        1. Hi there,

          Thanks for coming back to us with this. We emailed you earlier today asking for additional details so that we could open the case on your behalf. We will re-send this to you now in case it went into a spam folder.

          As soon as we have these details we can go ahead and open your case.

          Thanks.

  116. I don’t believe my fiance was using my car, she parked in Metrolink in Parrs Wood and catalytic was stolen yesterday in day time. Her sister was going to buy Toyota but she has changed her mind . They are targeting Toyota’s maybe it’s very easy to have access to the catalytic and stole it, not good design . I can’t believe in few minutes they can remove it easily not happy with Toyota, . I am thinking to change the car now as I am worrying if it’s gonna be stolen again!!!

    1. Hi there,

      Thanks for your message. We are incredibly sorry you have been a victim of this crime and for the distress it may have caused you and your family. We would like to help you further by putting you in touch with our customer relations team as they are best placed to discuss your situation in more detail. We will email you directly regarding this.

      Thanks.

  117. I am other victim of the Toyota catalyst converter thieves. Two weeks ago the catalyst converter of my Auris (reg 18) had been stolen in a paid car park during the day time!!
    I had to pay 150 pounds to get the car back to home because the RAC refused to recover it for it was not a broken down. Anyway I had managed to get the vehicle to a Toyota dealer throuh the insurance policy.

    Today when I went to the Toyota dealer to collect my car, I had been surprisingly told that I need to pay ca 250 pounds extra because they had fitted a Catloc. How can they fitted this so called Catloc knowing that it won’t prevent the catalyst from being stolen again? Even if they think the Catloc is useful it should be fitted for free as this is obviously a design flaw of the vehicle itself. Because of this design flaw we have suffered a lot, financially and psychologically. Now we are constantly worrying when the next strike would happen again…

    I strongly argue that Toyota should reimburse all the costs associated with this particular type of damage. The Toyota should admit the design flaw and recall all the affected vehicles!

    If Toyota failed to put this right, how on earth should someone buy a Toyota knowing his/her vehicle attracting criminals’ eyes?

    Btw, I cannot find any information on this ”official” Toyota website where or how can I file a complaint.

    1. Hi there,

      Thanks for contacting us. We are so sorry you have been a victim of this crime and for the distress this may have caused. We will email you directly in order to gain additional details of your situation and to open a customer relations case on your behalf. Our team are best placed to discuss your specific situation in more detail and see how best we can help you further.

      Thanks.

  118. just adding to the list, mine stolen 27/11/19 from sainsburys support cetnre in coventry, apparentyl 3rd from this car park in past 2 weeks. it’s very well toyato offering to put everyone in touch wityh customer care centre but it doesn’t achieve anything. if toyota absorbed the cost replacemetn vehickes for everyone suffering this problemthey would very soon get around to finding a proper solution.

    1. Hi Matt,

      Thanks for your message. We are sorry you have been a victim of this crime and that you feel we are not helping. Our customer relations team are working hard to support all our customers who have been impacted by this situation and we would like to put you in touch with them to see how they can help. We will email you directly to discuss if this is something you would be interested in.

      Thanks.

  119. I was shopping in Tesco Purely between 10.45 and 11.10 AM, on my return my catalytic converter was stolen Auris Hybrid, I did make a police complaint, they were kind enough to get back to me saying the CCTV camera doesn’t cover that spot, where car was parked, hence case is closed!

    We have been with Toyota past 20 + years, not sure what Toyota is doing about it, but certainly its damaging the brand, NO more Toyota Sorry ! Till you fix the issue guys!

    1. Hi there,

      Thanks for getting in touch with us. We are incredibly sorry to hear you have been a victim of this crime. In order for us to help you further, we will email you directly so that we can gain additional details and put you in touch with our customer relations team.

      Thanks.

  120. What is Toyota doing about this problem. My car converter has just been stolen today. I have contacted Toyota and I’ve been told it a £1050 +. This is heart rending!! I will never buy a Toyota car in my life again. How could you leave such an expensive part exposed!! This is out of order. Where can I get such a huge sum to fix this car? Toyota, you need to do something!! This is not fair in you customers.

    1. Hi Kadija,

      Thanks for getting in touch. We are so sorry to hear you have been impacted by this crime and for the distress this may have caused. We aim to help all our customers who have been impacted by this and will email you directly in order to open a customer relations case on your behalf.

      Thanks.

  121. I work in hospital and left my Toyota Auris hybrid at the hospital car park. I came back to the car realise the engine sound has changed. RAC driver attended to the car and found two bolts underneath the car. The catalytic converter was gone. The car can move but the noise is unbearable. How do l replace this

    1. Hi there,

      Thanks for your message. We are so sorry you have been impacted by this crime. The catalytic converter will need replacing and we would recommend having a Catloc fitted by your nearest Toyota centre. In order to help you further with this, we will email you directly so that we can understand the specifics of your situation and put you in touch with our customer relations team.

      Thanks.

  122. again as many others we had ours stolen off of our Prius last Thursday, we live on a main road so was in full view of passing cars, it was only 7.15pm
    we love this car we saved hard to get a one as it was exactly what we wanted and now because of a security over sight on Toyotas design it was taken within minutes, my husband nearly caught them in the act as you can see our car from our front window but did not get there quick enough because it takes minutes to take it off
    cannot understand that on a car wheels are protected but a very expensive catalytic convertor is not! its the first time we have had to use our insurance which will cost us £350 excess through no fault of our own,
    our local Toyota did not seem to be interested probably because they have had so many calls just want to secure our car so it does not happen again!
    no one seems to have a solution and apparently the lock you can buy which again costs us can be sawn off just takes them a little longer to get off
    we need a quick solution
    the same night they took three from our village and then in a town near us they took four off of a car forecourt last week there was several taken at our local council offices car park while people were working in broad daylight! again in broad daylight at our local massive shopping park while people shopped this has got to stop! there must be a solution?

    we were going to have to wait 2 months at least that didn’t happen and was only a week or so because they had an unexpected large delivery but this is going to happen over and over again
    please can you come up with a better solution than a lock

  123. The catalytic converter on my Toyota Auris has been stolen. Apart from the painful waiting game of getting car fixed, I am left out of pocket paying £250 and losing my no claims bonus. This crime will happen again and again. Forget the catloc, it’s a useless supposed solution like putting a plaster on an open cut. What is your real solution? I will keep getting penailsed by insurance company for the biggest mistake I unconsciously made, buying a Toyota Hybrid. Where is the accountability-it should start with replacing every customer’s stolen part without punishing us. Thanks in advance for including this in your policy. Facing new, concerned customers in your Toyota stores must be a real concern if you can’t promise them you’ll recover this popular stunt thieves are performing. Stick that into your guarantee – we are not responsible for crimes like this done in broad daylight.

    1. Hi there,

      Thanks for your message. We are incredibly sorry you have been a victim of this crime and for the distress this may have caused. We are working to support all our customers impacted by this and will email you directly in order to open a customer relations case on your behalf.

      Thanks.

  124. I had my Auris Catalytic convertor stolen just over 8 weeks ago. I haven’t even received a date for the part being available as yet. My MOT is due shortly and I obviously cannot tax my vehicle as its not drivable so have the added hassle of declaring it off road. Its been a massive inconvenience not having a car for this long with no end in sight. Feel very let down by Toyota.

    1. Hi Zareen,

      Thanks for getting in touch with us. We are sorry you have been impacted by this crime. Our customer relations team are able to track parts and will be able to help you further. We will email you directly in order to open a case on your behalf.

      Thanks.

  125. again like many others last week we had our catalytic convertor stolen from outside our house early evening, my husband ran after them but was too late (as it takes very little time to take the bolts off etc) we are dismayed the Prius is a dream to drive and all that we wanted in a car, but it seems that there is definitely a security design fault on the part of Toyota, crazy to think that your wheels are protected but not a very expensive part underneath, it will take up to 2 months to have it fixed luckily we have a courtesy car on our policy some people are not so lucky, never had to claim off of our insurance for theft before and so near Christmas now we are extremely concerned that like many it will happen again! Toyota need to do a quick fix on this matter as the precious metal used has soared in price so it would be to your advantage to sort it ASAP please can you advise us as many others how we can protect our cars , the police can only do so much they are swamped with these calls three where taken in our village alone that night, and four in the next town as well as the week before when four were taken from cars parked in the county council offices while they were at work! let alone the ones in the local massive shopping car parks three miles away where they have been taking them in broad daylight while people are shopping!!! this car is wonderful but someone has over looked a serious error on the design of where the cat is placed, surely for such an expensive car new and second hand this should not be!

    1. Hi there,

      Thank you for getting in touch with us. We are so sorry you have been a victim of this crime and for the distress this may have caused. We are working to support all our customers who have been impacted by this and we will email you directly in order to open a customer relations case on your behalf.

      Thanks.

  126. Cat converter on my Auris 2016 model got stolen on Saturday 23/11/19 in London NW6. It’s going to cost me £550 insurance excess and then there is little confidence it wont happen again – more insurance costs at the very least. The Catloc doesn’t sound great either. Toyota need to come forward with a solution.

    1. Hi Peter,

      Thanks for your comment. We are sorry you have been targeted by criminals and impacted by this situation. We will email you directly in order to gain additional details and open a customer relations case on your behalf.

      Thanks.

  127. Hi there
    I am very upset to say on 16th Nov Saturday my Auris catalyctic converter has been stolen in the day light from Tesco Car park where lots of CCTV. I just went for shopping for half an hour and it’s gone, I am completely devastated. I have called police they can’t do anything immediately and referred to investigation dept, as a Toyota’s loyal customer I am really unhappy to see how Toyota is not protecting such important parts of the car. Later I have contacted to local dealer and they replaced the catalyctic converter within two days which is great service but its cost me £1306.76. I have asked the dealer how to protect it for future incident and they advised to fit Catloc which is another £250 cost. For peace of mind on 22nd Nov Friday I have fit the catloc. However I feel after paying replacement parts for £1306.76, Toyota should do fit the catloc free of cost to protect car. I am really heartbroken, shattered and speechless of loosing £1506.76 without any reason.

    1. Hi there,

      Thanks for your message. We are incredibly sorry to hear you have been a victim of this crime. Our first priority in this situation is to do all we can to support our customers impacted by this situation. With this in mind, we will contact you directly in order to gain additional details and open a customer relations case on your behalf.

      Thanks.

  128. I have read thru these posts and the same get in touch with our Customer Relations team, keeps appearing. I am now on my 4th Hybrid however I feel that the bof standard reply from Toyota is very poor. £250 for a sheet of metal that covers a design floor that the customers have to pay for. In other words customer are paying for a Toyota design fault. Cat theft is not a new phenomenon, put I feel that the lack of action from Toyota or the guilt trip they put you on is not the right approach for customer retention. Personally I think this sheet of bent metal should be a free if charge factory recall. £250 for a sheet of metal that costs no more than £20. Toyota are taking the Mickey.

    Very bad for Toyota,

  129. Auris cat converter stolen. Read this blog quoting the recommended bundle price of 950. My Toyota dealer quoted 1030 for the converter and 250 for the catloc and since not byndled the insurance co was only prepared to pay for the converter. Suggest you update the blog to reflect proces more accurately!!

    1. Hi Tony,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We have email you directly in order to open a customer relations case on your behalf. Regarding prices, they may vary depending on the extent of any damage that may have been caused by the criminals.

      Thanks.

  130. Hi again. Last night (21-11-19) I left a comment about how it’s the 2nd time my catalytic converter has been robbed at my door step, well after speaking to my insurance they’ve told me that Toyota will not be replacing the cats any more and that my car is a right off now!? Thanks Toyota never again! U just lost a loyal customer. Not tht you are bothered but I feel sorry for all the people you are tricking into buying these cars with catalytic converters. If you know the problem you should put this in BLACK AND WHITE in the papers or the news.

    1. Hi there,

      We can only apologise again for the distress this may have caused. We have responded to your first comment and have now emailed you directly in order to discuss the specifics of you case further with our customer relations team.

      Thanks.

  131. Hi, I am having the same problem here twice now my catalytic converter has been robbed within 3months apart. Today just on my door step and my mother threntend by the thugs with a chainsaw! No sign on the police either! I cant even get to work now as I live far and work night shift.
    First time I rang Toyota they told me its gonna cost x amount to put a lock. Money that I dont have. Toyota are reliable for this! They have no intention to help us loyal customers or help the ones who have been victims to such horrible stressful crime.
    Toyota need to re call all these cars back or replace the cats with something else FOR FREE! And stop us victims goIng through this crime it’s unfair.

    1. Hi there,

      Thanks for getting in touch with us. We are so sorry you have been impacted by this crime and for the distress this has caused your family. Please be aware our priority in this is to do all we can to support customers who have been victims of this crime. With that in mind, we will email you directly in order to put you in touch with our customer relations team.

      Thanks.

  132. Firstly, I feel sorry for those who have been effected by this crime. But I don’t see how ranting at Toyota is going to fix the problem. They designed an exhaust system over 10 years ago – long before the crime was at its peak, you can’t just do a redesign of an exhaust system and install it in a few months!

    I wonder if those who have had their cars damaged in an official car park could make a claim in the small claims court? The fact that a number of these crimes have been committed in a hospital car park sickens me, but there has to be a duty of care from the provider of the car park.

    A simple Google search reveals the companies that are buying catalytic converters for cash, why isn’t Toyota GB joining forces with Local Trading Standards and Police forces to visit these places and check to see if they are giving out cash (which is against the law)? If you cut off the scrap metal buyers these low lives will have no one to buy them.

    Toyota GB could then take out full page adverts in papers stating that they are on to those who are doing the crime and you are working with Local Authorities and the Police to stop it.

    If all else fails, lets get this into the public eye by using the General Election – MPs will say anything to get a vote!

    In the meantime, Toyota GB you are going to have to offer a free Catlock to all owners to avoid a PR disaster….

  133. Catalytic Converter stolen from flat car park overnight and it costs £1600 to replace it as car is still within manufacturer warranty. Since Toyota is only providing a catloc which does not guarantee safety, they should be replacing the converter free of charge if within the manufacturer’s warranty

    1. Hi there,

      Thank you for getting in touch. We are incredibly sorry to hear you have been impacted by this crime. We will email you directly in order to put you in touch with our customer relations team who will be able to discuss this with you further.

      Thanks.

    2. good luck with that mate, I had same issue as you can see by blog Toyota useless, the dealership are even worse and seek to profit from the situation. All say they are not responsible so it must be our fault. I lost £5000 on exchanging a car which was still in warranty for one which was inferior but not a hybrid. Disgusting.

  134. I have just returned to my car and my catalytic converter stolen again!! Twice in just over a month from staff hospital car park. Toyota doing nothing but empty platitudes and explaining not their fault!! Where does that leave there loyal customers!! Out of pocket every time!! I am not willing to keep going through this and will have to give the car back and end up out of pocket again!! I will never buy another Toyota and there responses are appalling!!

    1. Hi Amanda,

      Thank you for getting back in touch. We can only apologise that you have been the victim of this crime again and for the distress this may have caused. We will add your comment into your customer relations case and someone will be in touch with you soon.

      Thanks.

      1. Don’t see the point as all you kept saying throughout your email that it wasn’t your fault. Well it’s not mine either!! I bought that car in good faith and the only advice I need from you is how to exit my agreement with you

    2. Pretty much the same for me. I’ve owned 7 Toyotas over the years, going back to a 1976 Corona. Doubt I will ever buy another one. They want me to spend £250 to supply and fit an “approved” Catloc that may, or may NOT protect my Auris Hybrid. No mention of the problems associated with cat thefts when I bought it last July.
      Not a happy camper at all.

    3. My Catalytic Converter has also been stolen today. What is Toyota doing with is issue! This is very serious. You need to deal with this Toyota! This is a shame!How could you leave such a valuable part so careless for thief to be able to access it so easily. Toyota is asking for £1050+ to replace it. How could you be treating your customers like this! Never and Never I will not get a Toyota car.

  135. Auris Touring Sports Hybrid 2015 – Cat stolen 04/11/2019 – South London. Looking for solutions. Report by STEFFI WESTPHALNovember 13, 2019 at 21:17 says it got stolen after catloc fitted!!! Toyota should guarantee free replacement converter and catloc if it gets stolen a second time, otherwise, what is the point!!?

    1. Hi Alan,

      Thanks for your message. We are so sorry you have been impacted by this crime. We will email you directly in order to discuss your case further and open a customer relations case on your behalf.

      Thanks.

    2. Hi on the 19th November my car was targeted at 21:40pm in croydon, my neighbor’s son saw two people cutting my car which was a catalic converter. This was done within 5 mins. Luckily my local garage helped me find one which cost £1500. I contacted the police but I am still waiting for a response. I hope Toyota does something about this as the crime has increased especially in London. Thanks

      1. Hi there,

        Thanks for getting in touch. We are so sorry you have been a victim of this crime. We will email you directly in order to put you in touch with our customer relations team.

        Thanks.

  136. I had a 2nd Gen Auris and the catalytic converter was stolen in early July from a local Park & Ride car park. This was a Saturday morning and likely to be in full view of a number of people. I spent 2 months waiting for a replacement part to arrive with no ETA and the car was stuck in a garage for those 2 months. In early September, with no sign of it being delivered any time soon and my car getting back on the road, I spoke with my Toyota dealer who arranged for a trade-in for a new Corolla. I got some insurance pay-out which covered some of the cost but nothing really compensates for the 2 months of stress and hassle while trying to resolve all this.

    1. Hi Stuart,

      Thanks for contacting us. We are sorry to hear about the distress caused by this situation. Would you like to discuss your case further with our customer relations team?

      Thanks.

      1. Thanks for the reply. I have had some contact with the customer relations team already but each time, I felt let down, being told again and again ‘just wait’. It didn’t get me any closer to resolving things or getting my car back on the road. Results only happened when the dealer wanted to sell me a new car.

        1. Hi Stuart,

          We are sorry you feel that way. If you have any other questions or there is any other way we can help, please do get back in touch with us. We can still go ahead and add your comments to your existing customer case for the case manager to recontact you if you would prefer.

          Thanks.

  137. The Catalytic converter from my Auris hybrid is stolen on this Saturday 16/11, when the car was parked drive way just outside the flat. I am not sure what other damage it has done to the car as bolts have fallen on ground and wires are cut. I have contacted Insurance company. Its going to have surcharge and am going to loose no claim bonus.
    Even after the repair, how can one be sure that it is not going to happen again. it’s very sad to be in this pathetic state. The brand we trust most, is such vulnerable and there has been not company communication to alert owners and apply any preventive measures. Its really very sad to be in such pitiful condition.

    1. Hi Ash,

      Thank you for getting in touch with us. We are so sorry to hear you have been a victim of this crime. We will email you directly in order to discuss your situation further and put you in touch with our customer relations team.

      Thanks.

      1. Hi Faruq,

        Thank you for contacting us. We are so sorry to hear you have been a victim of this crime. We will email you directly in order to discuss your situation further and put you in touch with our customer relations team.

        Thanks.

  138. Can’t believe it, our Cat. Converter was stolen from our Auris hybrid today from Hospital car park. Is it true there’s a 5 week lead time??? What the…. surely not.

    1. Hi there,

      Thanks for your message. We are sorry to hear you have been impacted by this crime. We will email you directly in order to put you in touch with our customer relations team.

      Thanks.

  139. This type of theft from Toyota cars is a national scandal and needs to be shown on TV and reported to watch dog.
    Goverment are encouraging public to move towards greener cars, Toyota design a model that it is easy for thieves, and continue to sell these cars. Police can’t police crimes. Hospital car parks where I had mine stolen from, under cctv and with security plus pay over 300 pounds to park can’t prevent Dreadful

  140. I’m an UBER driver in London , after I installed a catloc from Toyota I can say that I’m the most stressed person! I hit almost every speed bum especially with more than 2 people in the car and make a nasty noise by touching the catalyst!I regret that I installed this type of catalyst protection with Toyota. It gives me more stress than the catalyst thieves! Toyota people are experimenting with us being lazy to raise the issue.Now I have to wait for the appointment date without being able to make money and another day lost by leaving the car at them!

  141. It is apparently trivially easy to steal these catalytic converters; I left my car for under 5 minutes and it was taken during this time. It has taken nearly 3 months to get the car repaired as sourcing a replacement converter is apparently very difficult. In addition to the immediate costs and ongoing costs from having lost my no-claims bonus, there is absolutely no guarantee this won’t happen again.

    So apparently Toyota’s response is to make a protection device which may or may not deter thieves – but I have to pay up to £250 for the privilege! This is so frustrating. I can’t see why I’d ever buy a Toyota again.

    1. Hi Paul,

      Thanks for getting in touch. We are sorry to hear you have been a victim of this crime and for the distress this may have caused. We will email you directly in order to gain additional details and put you in touch with our customer relations team.

      Thanks.

  142. My Cat Convertor was stolen on Friday 08/11 from my 2016 Auris Hybrid while in my work car park. I am currently going down the insurance route to get the convertor replaced and I have been advised there is a 5 week lead time due to a shortage of new parts. I cannot believe how widespread this problem is. The police have told me that there are at least 2 happening each week in the local area and the Auris is the most common car. The insurance company told me that is happening right across the country.

    I bought the car back in July from Toyota Sandhurst and if I had known about this problem I would not have bought this particular car.

    Toyota, what are you doing about this? The catloc is not a proper solution. If they are determined and brazen enough they can still get to the cat convertor. Might just take them a few minutes longer with the trusty angle grinder.

    How can I protect my car? I am considering trading it in but that is going to come at cost to me which is totally unfair. This is complete crap. What’s that saying – “let the buyer beware” …..

    1. Hi there,

      Thanks for your message. We are so sorry you have been impacted by this crime. Our customer relations team are best equipped to talk you through your questions and we will email you directly in order to put you in touch with them.

      Thanks.

    2. Traded in the my Auris yesterday – no point in taking any further risks. It will be targeted again and again. Cut my losses while the car still has some value. Such a shame really. Toyota – totally useless to be honest.

      They rang me to follow up on my first comment but I just eventually hung up on them. Basically I should have known about this before I bought the car was the primary part of their response and it wasn’t the dealers place to highlight it to me.

      I would never buy Toyota again. They have a problem with these cars and it wouldn’t cost them much to help us poor suckers out that bought them. They couldn’t care less. I have lost at least £2k due to this earlier than expected trade in but I can’t take the risk that scumbags will come onto my property and target the car again. I have small kids, etc.

      Toyota, please don’t have your customer relations team call me again. I can’t be wasting anymore time on this with you. I just wanted to post this message so people are aware.

  143. My 2009 Lexus RX400H has had its catalytic convertor stolen on 13/09/19. I am still waiting for the repair company that Admiral insurance use to source a replacement. I have spoken to catloc and they don’t have a product for my car.

    Do you have any suggestions on how I can get a catalytic convertor and have it protected ?

    1. Hi there,

      At this time we don’t have a Catloc available for RX. However in order to see how we can support you further, we will email you directly in order to put you in touch with our customer relations team.

      Thanks.

    2. My 2009 Lexus RX400H had its catalytic convertor stolen on 22 October and I have just been told that the part has arrived. Apparently CatLoc the company are working with Lexus to create a similar lock to the Prius/Auris. But in 2 minds as to whether get one or sell the car which is the perfect car for me.

      1. Hi Martin,

        Thanks for getting in touch. We are so sorry you have been impacted by this crime. We currently have no information to reveal at the moment regarding a Catloc for RX. Regarding your theft that occurred in October, have you been in touch with our customer relations team to discuss how we can help you further?

        Thanks.

  144. So many complaints yet I was told nothing about this problem when I bought my car last week!!!
    Just 3 days after buying my car, my catalytic converter was stolen!! 2016 Hybrid estate model!
    Getting an aftermarket (cheaper) EURO 6 cat now but what if it happens again? Already £700 down the drain (not including the protection bracket).

    1. Hi there,

      Thanks for your message. We are so sorry to hear you have been a victim of this crime and for the distress this may have caused. We will email you directly in order to put you in touch with our customer relations team.

      Thanks.

  145. so sadly.i found my auris catalytic converter in broad daylight between4-6pm on sunday 10/11/2019 .it’s in tesco car park.i read all comment that also relate to cat converter been stolen.huge amount of the incidents happened.is toyata going to do something for their customer?

    1. Hi there,

      Thanks for getting in touch. We are so sorry you have been impacted by this crime. We will email you directly in order to gain additional details and put you in touch with our customer relations team.

      Thanks.

  146. I’m very disappointed in toyota, they failed to protect catalytics on their cars, and I believe all cars at least whit some warranty left, should be fitted with catloc, free of charge.
    I own toyota 2nd gen Prius, I’m just about to upgrade to 4th gen. Prius, and now I’m not sure if I need sleepless nights?

  147. My catalytic converter was stolen on 29/10/2019 in broad daylight. The prime witness has noted culprits vehicle registration number in which they had come for the robbery. I had filed police Complaint immediately but inspite of giving them description of the thieves and the vehicle registration number in which they had come, police said they don’t have enough resources to send to knock the doors of the culprits and ultimately said they have now closed the case. If anyone of you spot Blue Renault with registration number MK55 CRU, (this the car in which culprits had come) please report to the police. My daughter detached on the net about this vehicle and it says it’s MOT is due on 14th of November.

  148. Hi, i am wondering if this theft is only limited to Prius and Auris models? I have just purchased a Yaris Hybrid 2019 model and curious to know if it is at risk at all? Or Toyota has fitted converters in Yaris in a way which is not easy to steal? I was reading that from 2015 onwards Honda has fitted cat converters inside the engine bay in Jazz models which will require the car to disassembled in order to steal it.

      1. can you answer the question?
        how many newer yaris , to your knowledge have had the catalytic converter stolen

        i am replacing a hi da jass which was written off after a cat theft with a yaris. is there a cat lock for the yaris?

        1. Hi Steve,

          Thanks for getting in touch. We are producing Catlocs for our vehicles deemed most at risk such as second and third-generation Prius models (2004-2009 and 2009-2016 respectively) and second-generation Auris Hybrids (2012-2018), and therefore at this time we don’t produce a Catloc for Yaris.

          Regarding your question about stolen Yaris catalytic converters, the Police are best placed to answer queries regarding crime stats.

          Thanks.

  149. My catalytic converter from my 2015 Auris was stolen between Tuesday and Wednesday. Toyota Assistance as refusing to collect the vehicle insisting this is not their problem. This is appalling, Toyota are fully aware there is a lot of criminal activity around the Auris’s catalytic converters – you can not wash your hands and say the Toyota Assistance is not worth the paper the cover is written on. I have also raised a complaint with your customer service team. My vehicle is parked undriveable whilst Toyota washes its hands of its own customers. Shame on you Toyota

    1. Hi there,

      Thanks for your message. We are so sorry you have been impacted by this crime. We will add these comments into your existing customer relations case with us. Someone will be in touch with you soon.

      Thanks.

    2. I hear you! Had ours stolen 6 weeks ago. If it wasn’t for my husband hounding Toyota sometimes on a twice daily basis (they never returned calls) we would’ve been car less for the whole time. However after lots of stress (I’m pregnant aswell, so that is not needed) they finally gave us a hire car. We lost earnings as I’m self employed and a holiday plans had to be cancelled. We picked up the car yesterday from the garage after having paid for a full service, MOT and a catlock, totalling just under £900. We go to drive it for a day out today and something is hanging off the bottom of our car and scraping along the ground. Now this is either due to something not being fitted correctly by the Toyota garage which is appalling or the thieves have actually targeted us again on the very night we got the car back. We are frustrated and furious and the garage hung up on me today as they were due to close. If I hadn’t been on hold for 30 mins this wouldn’t have been the case. So back to not having a car. Toyota are useless. The very least they could do is recall all at risk vehicles and fit them with complimentary cat locks. However they can still get them off and cause more damage. We are now taking this to WATCHDOG as something needs to be done. Toyota continue to coin it in and people like us are having to fork out hundreds of pounds and lose our no claims bonus on our insurance. Definitely SHAME ON YOU TOYOTA, YOU’RE A DISGRACE.
      P.s we are still waiting for your customer service team to contact us after our initial complaint and my tweets. So don’t fob customers off with that line.

      1. Hi there,

        Thanks for your message. We know you don’t want to hear this, but we are incredibly sorry you have been a victim of this crime and for the distress this may have caused. We can see our customer relations team were in touch with Mr Aird on the 23rd September by email. We will email you directly with the case number in case you would like to recontact them and discuss this further.

        Thanks.

  150. Cat converter got stolen from my 2016 hybrid auris on 2.11.19 in broad day light. I had to search on internet to find out this is a well known issue with Toyota hybrid cars. Toyota why are u not making your customers aware of this… Reading through the comments I see Toyota are doing nothing about this…

  151. My cat converter got stolen from my 2016 auris hybrid on 2/11/19 in broad daylight. Reading through the comments cant believe Toyota are doing nothing about…

    1. Hi Nila,

      Thanks for your message. We are so sorry to hear you have been impacted by this crime. We are working hard to support all our customers and we will email you directly to in order to gain additional details and open a customer relations case on your behalf.

      Thanks.

  152. Hi, just taken delivery of a new rav4. I have called my local dealer & they say that there is not a cat lock available for the rav. Is this correct ? Are you planning to release one to fit the rav ?

    1. Hi there,

      Thanks for getting in touch. We don’t currently provide a Catloc for RAV4. At the moment we provide Catlocs for the models deemed most at risk.

      Thanks.

    2. Having had my CAT stolen, I have just bought an adjustable CATLOC(brand name) on ebay for £45 for my Prius 2, it seems to adjust from very small to very large, maybe one of these will fit, there are many other types aswell, much cheaper than Toyota ones, I’m sure any garage will fit it for you. I will try and fit my own. Here is a link.
      https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR4.TRC0.A0.H2.Xcatloc+.TRS0&_nkw=catloc+&_sacat=0

  153. Hi, I have just had my new Rav4 delivered. I have spoken with my local Toyota dealer who say that Toyota do not offer a catlock for the Rav. Is this correct ? If it is, will one be available soon ? or is there an alternative ?

    1. Hi There,

      Thanks for your message. We don’t currently have a Catloc for the RAV4. The Catlocs we have available are produced for models deemed most at risk. We are constantly assessing the situation and looking into technical possibilities that will best protect our vehicles. Any updates will be shared across our blog and social channels.

      Thanks.

      1. Hello, I have been waiting for 2 months now to get my stolen converter to be replaced. This is a joke – in Europe (where UK is still in) you can buy it within 2-3 weeks. Why does it take 2 months in the UK? Also there is no available catlock for the model I have – Auris with 11 reg number. What can I do? Any suggestion is welcome.

        1. Hi there,

          We’re sorry to hear about this. We will email you directly to gain additional details and put you in touch with our customer relations team.

          Thanks.

  154. I have gone through many comments here and I am fail to understand why Toyota is not doing anything about it. How can Toyota leave their customers to the mercy of thiefs? If nothing, at least make the alarm go off if someone try to steal it. Don’t make us believe it is so difficult for Toyota engineers to protect it.

    My Catalytic Converter was stolen last month. My car is still in garage for repair and haven’t got it back. However, while its being repaired I am looking for ways to protect it from being stolen again. I have no idea how can I do that.

    1. Hi there,

      Thanks for getting in touch. We are incredibly sorry to hear you have been a victim of this crime. We will email you directly in order to put you in touch with our customer relations team.

      We are also sorry for how you feel we are handling the situation. We are working to not only support our customers who have been impacted, but also urgently look into other technical possibilities we can offer.

      Thanks.

      1. Toyota UK is not doing anything to assist their customers on this matter at all. I had my catalytic converter stolen in August and only got it taken for repair on the 31st October. It was after the catalytic converter got fitted that i was informed that the Prius Plus model series has no catloc made to protect my new catalytic converter, i was so disappointed as i was initially promised that it will be fixed to my car now i have to take my car back leaving it again for these thieves to come back for the catalytic converter.

        I have however refused to collect this car back instead i would return it to the garage i bought from and maybe i can get some money back to buy another car from a different manufacturer.

        I have lost income infact it has affected me in so many ways but in the end Toyota does not want to assist in anyway including assisting with the catloc.
        I have alway been a user of Toyota brand but this incident and experience has left a bad taste in my mouth and i would henceforth not be buying any Toyota brand and would ensure i discourage friends and colleagues from purchasing Toyota cars especially the hybrid range with the messed up catalytic converter .

        Toyota has been aware of this incident for over 5 years or more yet they do not do anything to protect these part there leaving their customer at the hands of these thieves.

        1. Hi Abi,

          Thanks for getting in touch. We are so sorry you aren’t happy with how we are working to resolve your case. We can see our team have been in touch with you and we will add your additional comment into your case.

          Thanks.

  155. I’am on my third Prius still have all three in my family wasn’t aware of this problem until my son had his taken from his drive.I think Toyota have been very slow to address the problem if we had a tilt switch in the alarm it would stop the thieves at least outside the house.

    1. Hi Thomas,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We will email you directly in order to gain additional details and open a customer relations case on your behalf.

      Thanks.

  156. Hi, I have been waiting over a month now for replacement converter. On average how much longer should this be. Don’t ask me to email your customer service already done this and they have no ETA, neither dies my garage or torita garage where the part has been ordered from. Why can kwik fit rget hold of part but not Toyota
    .

    1. Hi there,

      Thanks for getting in touch. We can see our team are working on your open case and would recommend contacting them directly if you would like to discuss your situation in more detail. We are sorry for any inconvenience this may be causing you and we are working to get this resolved as soon as possible.

      Thanks.

  157. Just had my Catalytic Convertor Stolen for the Second time! The last time, of course I had to pay my excess and lost my no claims even though it was a non-fault claim (Thanks to the useless Sainsburys Bank Insurance). It took over a month to get things sorted, during which time the disruption to family life was unbearable. I am an avid supporter and champion of Toyota cars. I was searching for two new cars for my children & told them that we will only buy Toyota. Unfortunately, this horrible crime has made me think about buying other makes which are not so popular with the thieves…The price of £1000 with loc and fitting is not bad, but it would be best if Toyota Corporate could make a deal with the insurance companies so they refer Toyota cars back to Toyota garages for the lowest price possible. That way Toyota customers would be happy, toyota staff would be employed and the insurance companies would save money, hence saving the public money on their policies. BUT who cares about the customer these days…last time it cost my insurance £2000. If anyone can help me to get it done cheaper in the Birmingham Area then that would be helpful.

    1. Hi there,

      Thanks for your message. We are incredibly sorry to hear you have been a victim of this crime on two occasions. We appreciate your concerns with this situation and we are taking every customer case incredibly seriously. We will email you directly in order to put you in touch with our customer relations team.

      Thanks.

  158. I am curious– do any of those that have been put in contact with the customer relations team care to comment on that? All I have had is the (unhelpful) recommendation of installing a Catloc– of course, my catalytic converter has already been stolen, I have already had to pay £250 excess plus multiple costs against the loss of the use of my car and I expect my insurance premiums to go up. So I am wondering if anyone has found that Toyota has offered any help other than the form response we have seen here? In other words, anyone get any payment for their losses?

    1. I’ve just had the converter stolen from my Auris. Can’t believe I knew nothing about this! I now have to go through insurance to fix it. Why has this issue not been sorted out by Toyota and why was I not informed of the risk when I bought my car from the Toyota dealer? I just want rid of the Auris now, so worried it will keep happening.

      1. Hi there,

        Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are working hard to support all our customers impacted by this situation and would like to put you in touch with our customer relations team, who will be able to help you further. We will email you directly regarding this.

        Thanks.

    2. No. I asked if they would buy my car back at market value but said I could only trade it in for another Toyota. Now had a new cat fitted and just waiting for it to be stolen again. It’s such a worry.

    3. Hi Same thing happened to me. Same stock responses from Toyota. I sold my Auris which I only owned for 8 days before the theft back to the garage I bought it from. I wanted my money back since they failed to tell me about this problem when they had cars in the garage awaiting repair. I was told I could get money back because I was not returning it in the condition it was sold!!!! They bought it from me for £3000 less than they sold it to me but I got peace of mind.
      I cannot think of a worse marketing strategy than this. Toyota and their minions are actually seeking to profit from our distress.

  159. My Prius had it’s Catalytic converter stolen overnight on 29.10.19 on my drive, Warwickshire. Now I’m left with the cost to replace, plus the knowledge that the thieves know where my car is – what stops them coming and taking it again? Only measures suggested seem to make it a little more difficult but far from impossible, all at my own expense. So I just have to live with the worry of it happening again? This leaves all such customers in a horrible situation. Only real alternative seems to be to ditch Toyota, also at our own expense and inconvenience. What a loss in trust.

    1. Hi Mary,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime and for the distress this may have caused. We will email you directly in order to gain additional details and open a customer relations case on your behalf.

      Thanks.

    2. Toyota will fob you off mary with a script they most likely have memorized by now, they wont do anything apart from tell you how to park your car!

  160. Has anyone fitted their car with the CATLOC. Is it worth installing in the car or sell the car. I just got my car back after the new catalyst converted is fitted but afraid of taking it out as that can happen again.

    1. Catloc doesn’t work, only sets them a few min more. Toyota are liers, best solution I could find is Catclamp have it fitted niw can sleep at night

    2. Yep, had a catloc fitted after our catalytic converter got stolen. It did not stop the thieves and the catalytic converter has been stolen a second time. Complete waste of money.

  161. I can’t believe this i had my cat stolen from my gen 3 prius yesterday and had to search on the internet to find out this is a known issue with toyota hybrid vehicles. I now have to go through my insurance to make a claim which will bump up my insurance when it come to renew.

    I am seriously considering changing my car as there are no way telling when this will happen again.

    1. Hi there,

      Thanks for your message. We are so sorry you have been a victim of this crime. We will email you directly in order to find out additional details so that we can put you in touch with our customer relations team. They will be best placed to discuss your situation with you further and provide any support we can.

      Thanks.

  162. I also had my catalytic converter stolen from my car parked on work hospital car park two weeks ago. Toyota and the industry know this is a massive problem and the only response Toyota has is to send it’s customers a letter about a catloc (which they state won’t stop thefts of the converters) and expect them to shell out £250 for the privilege!! This is totally out of order especially as the likes of Honda seem to be more pro active with their customers.
    It has cost me £350 for my insurance excess and two weeks stress and upset plus the daily worry now about leaving my car and not knowing what I’m coming back to each day. I am seriously thinking about getting rid of it as feel been let down by Toyota and don’t want to hear how sorry about it they are but to see some action!!

    1. Hi Amanda,

      Thanks for getting in touch. We appreciate you don’t want to hear this, but we are incredibly sorry you have been a victim of this crime and for the distress this may have caused. To support you further with this, we will email you directly in order to put you in touch with our customer relations team.

      Thanks.

  163. I have been a victim of catalytic converters theft today 28/10/2019 2016 Toyota Prius+ and is taking me ages at the police station to get one of the officers to make my report.
    I can’t believe this has happened to me, as Uber driver I’ll loose a lot of money this week. Toyota should do more to sort this problem , you should offer us a solution by asking us to bring our cars and put a device to make it impossible for the catalytic converters to be stolen not your bla bla that we already know. I’m also a owner of two Toyota cars

    1. Hi there,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are working hard to support all our customers who have been impacted by this situation and will email you directly in order to gain additional details, and put you in touch with our customer relations team.

      Thanks.

  164. Here’s an interesting article on why Toyota hybrid models are particularly targeted. Makes sense to me. Toyota what is your response? You keep saying that it happens to all types of cars… bla bla bla… yes but thieves are particularly stripping Toyota hybrid models. Tell us, your customers, the truth otherwise this going to end bad for you. AS YOU CAN SEE FROM THIS BLOG WE ARE FED UP! DO THE RIGHT THING AND FIX THIS!!

    1. Couldn’t agree more! The least they should do is fit all their customers with FREE cat locks! We are all getting fed the same story and nothing is being done!

    2. Hi All, I took the only option open to me after realizing that Toyota who make the cars and the Toyota dealership who sell them are not really interested in their customers. I sold my car making a huge loss on a car I had driven only 3 times. I think like most of you that Toyota are profiting from our misery and so are Toyota dealers. When you challenge each of them about their behavior they refer you to the other.
      So it cost me £3000 for peace of mind. I no longer have to worry if my car will be wrecked or my insurance premium will sky rocket. What’s the point of having a car which cannot be left anywhere. I feel that someone should compensate us for our losses but no one will. Its easier to blame the criminals than take responsibility.

    3. I couldn’t agree with you more – the intransigence on the part of Toyota in coming up with a robust engineering solution (free to Toyota hybrid owners!) for this issue beggars belief!! Have to say that when it comes to my next car it won’t be a Toyota given the lack of action on this serious issue………..

  165. Hi Toyota

    I have 2 Toyota prius 2005 reg CN05EUR and 2007 reg LM07XAT both have been targeted by thieves. Both catalysts convertor has been taken from our drive on Thursday night 24/10/19 I can’t tell you how angry me and my wife are. I have had the car from brand-new great cars but this recent cat stealing nonsense has put me off big time. For me to replace the cat on both my cars will cost me arm and a leg I just don’t know what to do. Please advise??

    1. Hi there,

      Thanks for your message. We are incredibly sorry you have been a victim of this crime and for the distress this has caused. We are working hard to support all our customers who have been targeted. With that in mind, we will email you directly regarding opening a customer relations case on your behalf.

      Thanks.

      1. Toyota !!! You are doing nothing. I spoke to toyota directly (3 times) after our cat converter was stolen. They offered zero help. We asked to have the cat loc fitted they dont have that in stock. So after 3 days parked on our drive the car was targeted again. Lucky this time they didnt get it this time. Must have been disturbed. But they have caused extensive damage to the chassis which we will have to pay to get fixed now.

        Toyota know its a design fault with the car but wont admit it. Its like having the crown jewels strapped to your car secured with 3 bolts.

        Toyota admit your fault and the very least you can offer your customers is the cat loc for free.

        Why buy a toyota in future ??? Major target for thieves, Insurance premium going to be sky high in future and terrible customer service.

        1. Hi Adam,

          Thanks for getting back in touch. We can see our customer relations team are currently working on your case and we would recommend contacting them directly with any additional queries.

          Thanks.

    2. Happened same to me ,second time stolen ,sadly thought parking in secured parking makes difference. Now bough aftermarket ,you can get BM91617H converter for around £130 for a while anyway ,works well and comes with 2 years warranty.
      2nd gen Prius completely lost it’s value now beacuse theft ,not worth selling or loosing insurance claim for the original part. anyway don’t think Toyota is resposible, these cars were designed in 2004 when palladium shortage didn’t exists, they put around 3 grams into it to last long with the start-stop engine ,that £200 metal is what organized criminals are after.
      I think only a recall and changing all hybrid cats to low precious metal variant will solve this problem ,new tech ones last same long and same time could make lot of money for Toyota from recycling old cats. Hope they choose this way and we hybrid owners can sleep well again.

      1. Hi Pete,

        Thanks for getting back in touch. We are incredibly sorry you have been a victim of this crime again. We will re email you regarding putting you in touch with our customer relations team, if you would like to discuss your situation further. They are best placed to answer any questions you may have.

        Thanks.

  166. I just had my catalytic converter stolen at a car park, now am told i have to wait for over2 months for the next delivery to come, i drive for uber, am i meant to stay without work? Come on man! I have bills to pay and family to look after. Am actually considering to sell my car and get a different car, if Toyota know about this problem why aren’t they doing anything about it?

    1. Hi there,

      Thanks for getting in touch. We are deeply sorry you have been targeted by criminals. We wholeheartedly appreciate the distress this has caused and will email you directly in order to gain additional details so that we can open a customer relations case on your behalf.

      Thanks.

    2. Have a look on ebay, there are pattern catalytic convertors for the Prius for not much more than £100. There is anecdotal evidence that these aren’t of much interest to thieves as they don’t contain as much precious metal. I’m sure a local exhaust company would fit it for you.

  167. My catalytic converter was stolen from my Toyota Auris last week, while parked in a car park at work. Replacing this under my insurance policy is increasing my premiums, as well as having to pay £80 in excess to the insurance company as well as emergency transport costs on the day of the theft.

    I believe the theft could have been avoided if the converter was originally fitted with security in mind. Please open a customer relations case on my behalf to have the £80 excess and emergency transport costs reimbursed to me.

    1. Hi there,

      Thanks for contacting us. We are so sorry you have been a victim of this crime. We will email you directly regarding opening a customer relations case on your behalf.

      Thanks.

      1. The ease with which the thieves have stolen my catalytic converter in broad daylight is shocking.

        I now have anxiety regarding leaving my car parked at work in the car park. I cannot start my car engine without fear of hearing the roaring sound of the engine due to the converter being stolen.

        If you do not reimburse my costs, please at least offer a complimentary Catloc to reassure me that this is unlikely to occur again.

  168. Toyota needs to face up to its responsibilities. The catalytic converter on my 2011 Prius was cut off two months ago. Nobody has the parts, and my local Toyota service centre (Inchcape Toyota Battersea) never even replied to my request for repair. I’ve been tearing my hair out and have had to import the part from the US myself. God knows if it will even fit or work. It’s a total nightmare. How do you expect people to buy Toyota cars in the future? Why would anyone do this to themselves? Ask yourselves that question!

    1. Hi there,

      Thanks for your message. We are so sorry to hear you have been impacted by this crime and for the distress this may have caused. We are working to support all of our customers through this and would like to open a customer relations case on your behalf. We will email you directly regarding this.

      Thanks.

  169. Our Cat was stolen last week from a supermarket car park, right by the main entrance. The police tell us it takes a minute or less to do, and recommend welding a plate to the bottom of the car to deter the thieves from doing it again.

    The local dealer, who is excellent, told us there was an 8 week wait for a new Cat from Toyota. Our insurance company arranged for the car to be collected, and we had it back 7 days later.

    Questions:

    1 – does the Toyota fix do what the police recommend?
    2 – what gives with the lead time from my dealer, or has a substandard part been fitted by the insurance company?

    It’s worth noting that the repair is covered, in writing, by a warranty equal to that of the manufacturer.

    1. Hi Chris,

      Thanks for getting in touch and we are sorry you have suffered as a result of this crime. The official Toyota Catlocs are registered on the International Security register, Police approved and Thatcham Accredited. Regarding lead times, we have struggled to keep up with demand for this part due to the increase in this crime over the last few months.

      However, we can’t comment on the part that has been fitted to your car without any other details.

      Thanks.

    2. Chris

      Don’t listen to Toyota false information the catloc doesn’t work, they are feeding you blatant lies.

      Read through the other comments they state they are still working on a solution.

      They came up with the catlocs or a slightly adjusted version but it can be cut easily with bolt cutters and Toyota know this.

      Don’t fit a plate as this runs the risk of the cat overheating.

      I’ve fitted a Catclamp which seems to the best solution.

  170. Has anyone actually being contacted by Toyota’s “dedicated” customer service team?
    Two weeks later and I am still waiting…

    1. Hi Vivien,

      Thanks for getting back in touch. We have added your comments and escalated your open customer relations case with our team and someone will be in touch with you soon.

      Thanks.

    1. Hi Chris,

      Thanks for getting in touch. We are sorry to hear about this and will email you directly in order to gain additional details to open a customer relations case on your behalf.

      Thanks.

  171. I had the catalytic converter stolen from my car today. Can Toyota please advise what I can do? I have a 2015 Auris Hybrid. Is this just going to keep happening, essentially making the car worthless and costing me £1000 each time because of a design flaw!

    1. Hi Victoria,

      Thanks for getting in touch with us. We are so sorry you have been a victim of this crime. We will email you directly in order to help you further by opening a customer relations case on your behalf.

      Thanks.

  172. Hi, I too have had my catalytic convertor stolen from my gen2 Prius during a brazen daylight robbery. I can not believe that Toyota have designed a convertor that sits in such a location on the vehicle where it easily removed. Especially considering it contains precious metals such as Platinum, rhodium, palladium. Where was the designers rational behind this. Your vehicles have deadlocks, mobilizers, alarms to deter theft, yet you place a high value easily removable box on an easily accessible location on the car. I am a member of the Toyota club and you have my details on file for recalls and am registered with a dealer etc. Why was I not notified of this high security issue on the car. We are not talking about a £50 car radio, but rather a very high value and functioning component of the car. I now face the issue/risk of having it replaced with a non “reputable” catalytic convertor and run the risk of an after market piece of junk which may damage my car. This may well depend on my insurer’s insistence of using their repairer and having to attempt to explain the nature of the part. An issue with which Toyota no doubt will be aware. I am absolutely flabbergasted and fuming at the handling of this situation. Toyota have sat on this information and only recently put up this post when they know that this security issue exists for a long time. Its not acceptable.

    1. Hi Joe,

      Thanks for your message. We are so sorry you have been a victim of this crime. Our customer relations team will be best placed to advise you further with this situation and we have therefore emailed you regarding this.

      We are sorry you are disappointed and we will do all we can to support you through this.

      Thanks.

  173. Like everyone else here, my Gen 2 Prius’s catalytic converter was stolen from the car park at my work 😢 on the 25th of September.

    Got the car back on the road after a significant cost hit but was worried about it happening again – saw the catlock but it didn’t seem robust enough so I imported a catclamp from the US instead. All this additional cost to protect something that should have been engineered with security in mind from the start.

    I don’t think Toyota is going to do anything about this (why should they, when there’s money 💰 to be made). Their response of working on something to protect our vehicles for many months now is getting quite old now with no solution in sight. Their top engineers can probably provide multiple solutions in days if they were assigned to this task.

    I think they are just waiting for this crime wave to die down and everyone forgetting about it.

    Oh, almost forgot to mention – I took my car in for a service to Steven Eagell Toyota (Romford) dealership in June 2019 and did they inform me about this? I guess you know the answer to that question. They were more interested in replacing a brake caliper that my car did not require.

    Do you expect to get any sort of reimbursement from Toyota about this? Please let me know if the comments below.

    1. Hi there,

      Thanks for your message. We are so sorry you have been a victim of this crime. We are working to support all our customers who have been impacted by this situation and with this in mind we would like to open a customer relations case on your behalf. Our team will be best placed to talk through your experience and answer any questions you may have. We will email you directly regarding this.

      Thanks.

    2. Reimbursement?, I like loads of others are still waiting for a replacement cat. All you get from Toyota is the cut and paste reply saying how sorry they are. They claim that the factory making the parts are working 3 shifts instead of 1 but no parts arrive and there is no update from Toyota. They say we are opening a case for you at customer care but this is just a stalling tactic. Absolutely awful customer care.

      1. Hi Phil,

        Thanks for getting back in touch. We are sorry you feel this way. We have added these comments to your existing customer relations case and can see our team have been in touch.

        Thanks.

    3. I agree with you. Every word nothing is going oto be done. I have a 2017 Auris and it is crazy to believe that Toyota manufacture oarts in the car like this. No to mention that this story was alreadya big hit in in 2013. So 6 years down the line and nothing happens. So saaaaad

  174. Hi,

    I’ve contacted my local Toyota dealer (Ireland) to get a Cat Loc for my 2013 Prius. They said Toyota have not released any Cat Loc’s for it, only a tilt sensor.

    Can you advise it there is a Cat Loc available please?

    Thanks

  175. So I’ve just had my cat stolen, I think Toyota carry some responsibility here why put such an expensive part in a car unprotected in the 1st place what are Toyota doing about this?

    1. Hi Ash,

      Thanks for getting in touch. We are so sorry you have been impacted by this crime and we will email you directly in order to help you further.

      Criminals are using high-grade power saws to remove the catalyst, making it in reality, easy to remove from any vehicle regardless of design.

      To optimise the efficiency of catalytic converter operation and for other vehicle design reasons, the general industry trend, which is also the case at Toyota, is to adopt close-coupled catalysts. As an indirect consequence, the location of such catalysts makes it much more difficult to vandalise.

      Once again, we are sorry you have been a victim of this crime and will be in touch with you to help further.

      Thanks.

      1. “Criminals are using high-grade power saws to remove the catalyst, making it in reality, easy to remove from any vehicle regardless of design. ”

        In a car park with hundreds of other vehicles, why did they just target my Gen 2 Toyota Prius?

        1. Hi there,

          Thanks for getting back in touch. We cannot comment for other manufacturers and questions on patterns of offending should be addressed to the police. We believe some of our products have been targeted, especially in some specific areas of the country, due to the large number of those vehicles on the road.

          Thanks.

        2. There is nothing high grade about a reciprical saw. Anyone can get their hands on one. They are cheap. The exhaust tailpipe is soft and easily cut. The convertor sits attached to the exhaust pipe and affords no protection from being directly cut out. Its like a knife cutting through butter. A simple aerated plate over the bottom space below the CAT secured from inside the vehicle would have enough of a deterient to stop the “grand prix” opportunist thief. In my case 10 mins would have been enough for these guys to be caught by the police. It took them 2 minutes if that after lifting my car with a pneumatic jack.

      2. Not correct thieves only need 1-2 minutes a jack and a socket rench. Mine was stolen and caught on cctv they even left behind the 3 bolts and the thin aluminium plating.
        This is a joke that Toyota have not done anything about this. But the dealer keeps calling to service my car but never told me about this issue

  176. Hi – given that hybrid cars are targetted because the cats are in better condition in these cars how quickly can Toyota hybrid car owners be assured by Toyota that a robust antif-theft hardware solution for all the hybrid range will be available (and please don’t ask me to contact my local Toyota dealer!)? I have a RAV4 2018 hybrid (4th generation) which is a superb car but these thefts make me consider trading it in for somethings else – I live in the middle of nowhere and cannot afford to be without a car (and I am certain that my local Toyota dealer is not in a position to offer a loan car for the months that it seems to take to get a replacememt cat sourced and fitted……..)

    1. Hi there,

      Thanks for getting in touch. At this time we have developed Catlocs for vehicles deemed most at risk. This doesn’t include 2018 RAV4.

      In addition to this, opportunist theft of catalytic converters is more likely to occur in built up areas.

      Thanks.

      1. My car doesn’t spend 24/7/365 out in the sticks however……so its those times that I am parked in towns/cities/car parks/etc that has me concerned…..