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Catalytic converter theft: how to protect your car

The theft of catalytic converters from cars isn’t a new crime, but it has increased significantly in 2019.

Police forces around the UK, including those in West Yorkshire, London and Nottinghamshire, are advising owners of any car fitted with a catalytic converter to take precautions.

Any car fitted with a catalytic converter could be at risk. In Toyota’s case it is second and third-generation Prius models (2004-2009 and 2009-2016 respectively) and second-generation Auris Hybrids (2012-2018) which have been particular targets for thieves.

Below we’ve gathered the best advice for Toyota owners who may be concerned.

What is a catalytic converter? 

The catalytic converter is part of the car’s emissions control system. Located close to the engine, it cleans up the exhaust gases before they are expelled from the car through the exhaust pipe. Its internal elements react with the gases, breaking them down into less harmful substances and water vapour. All cars sold in Europe since 1993 have had to be fitted with catalytic converter by law.

Why are they a target for thieves?

Clearly the police are best placed to offer advice on the motives behind this crime, but we understand that in the main, the value of the catalytic converter for recycling is the main attraction to thieves, because they contain precious metals such as rhodium, platinum and palladium.

What is Toyota doing to stop its cars being targeted?

We’re doing all we can. We’ve shared police guidance with customers, and we have developed and reduced the price of a ‘Catloc’ device which can deter theft and make it more difficult. We are urgently exploring new technical possibilities to deter criminals as well.

However, these are criminal operations and our scope is therefore limited. A number of police forces are taking action and some forces, such as Nottinghamshire, are also starting awareness campaigns. It is vitally important for anyone who is a victim of this crime to report it to their local police force as quickly as possible.

How much does the Catloc cost?

The Catloc costs between £200 and £250 (depending on model), which includes VAT and fitting by a Toyota retailer. It comes with three-year warranty.

Does a Catloc give my car 100% protection from thieves?

Sadly not. It can make theft more difficult but thieves are using high-powered cutting tools to remove catalytic converters and because of this it is not possible to make catalytic converters ‘unstealable’. As mentioned above, we’re doing all we can to seek further technical options for customers.

Is Catloc available for my Toyota?

Catloc devices are available for a proportion of our range, but not all. We recommend speaking to your local Toyota centre.

How much does it cost to replace a catalytic converter?

Toyota’s first priority is to do all we can to support our customers who have been victims of crime.

We have moved to reduce the prices of replacement catalytic converters and Catlocs to a level where Toyota GB does not make any profit from supplying them to customers.

Our recommended prices for a bundle that includes a new catalyst and a Catloc are £950 for Auris Hybrid, £1,000 for Prius Gen 2 and £1050 for Prius Gen 3.

Your nearest Toyota centre can advise on exact costs after inspecting your vehicle.

Is it true that there is a long wait for replacement catalytic converter parts for Toyota cars?

The rapid rise in this crime in 2019 is one we could not have envisaged, set against many years of low incidence of catalytic converter theft. This has impacted our ability to source enough of the parts we need in some cases, for which we sincerely apologise.

We have taken urgent action with our suppliers to try to resolve this. For example, our supplier of Auris catalysts has now increased daily production shifts from one to three, which we hope will allow us to tackle this issue and get customers’ cars back on the road more quickly.

If I’m worried about my Toyota model, what should I do?

We recommend you use our locator tool to find your nearest Toyota centre and contact them to discuss the best way to protect your car.

This article was last updated on 20 September 2019, so some of the responses to reader comments below have been superseded by more recent information.

Comments (541)

  1. I have had my Catalytic Converter on Lexus RX 400H stolen outside my house 2 days ago. I rang Lexus Sidcup and cost quoted is 2.5K. Totally pathetic. No wonder the thieves are stealing them at that cost. Only the owners of the cars are losers. The thieves/Toyota are raking in the monies.

    1. Hi Andrew,

      Thanks for your comment. We are really sorry you have been targeted by thieves. We will email you directly to gain further details so that we can ask our customer relations team to look into this on your behalf.

      Thanks.

      1. I had my convertor stolen yesterday from a car park. As single parent the insurance excess has crippled me and caused me to cancel my only family holiday in four weeks couldn’t afford both. Now live in fear of it happening again!

        1. Hi Jennie,

          This is awful. We’re so sorry to hear that the catalytic converter theft crimewave has affected you in this way. We are urgently exploring new technical possibilities to deter criminals, but we would like to refrain from going in to specifics at this time for obvious reasons.

          If you’d like to speak with our customer relations team, do let us know.

          Thanks

    2. Looks like all these replies are done by a computer bot. Standard reply.

      Or they are absolutely not in control of the ground situation and can’t help victims like us. I have been waiting for catalytic parts for more than 2 months.

      Rewards of being green. Shambles.

      1. Hi Francis,

        We’re sorry you feel that way. It is a human here. We’re doing our best to manage the volume of comments on this blog post, and we’re putting all customers with complaints in touch with customer relations.

        We’ve checked your details and can see that you have a customer relations case open. FYI – our supplier for the replacement catalytic converters has increased its shifts from one per day to three per day, and we hope this will allow us to get customers back on the road more quickly.

        Thanks

        1. Hi, I have been the victim last night. I have to pay £400 in excess. When called Toyota service centre I’m informed that wait if 4-5 weeks. We urge Toyota to come up with a plan

          1. Hi Alwyn,

            We’re very sorry to hear that your vehicle has been targeted by criminals.

            We are doing all we can to minimise the inconvenience as much as possible. The increase in this crime in 2019 has been very significant, so much so that we have struggled to increase parts supply to meet this sudden demand. We are sincerely sorry for the inconvenience this has caused some customers and we are working flat out with our suppliers to try to resolve this as soon as we can. Our main supplier has now increased its daily production shifts from one to three, and we hope this will allow us to get customers back on the road more quickly.

            Thanks.

  2. Hi,

    My catalytic converter has just been stolen from my Toyota Auris I purchased only two weeks ago from Toyota dealership. The comments I received from the police, my insurer and the local garages I have contacted since were not very encouraging. The realty is (according to all of the above mentioned) that there is not much I can do to protect my car and myself. Thieves go unpunished as according to the police ‘they need less than 5 minutes to do the job’ and is really hard to attend the crime scenes that quick. Apparently the gangs are so aggressive that if you thinking of challenging them there is one of the gang armed with a metal pipe ready to attack. There are stories about people with broken arms while trying to protect their vehicles. Evidently the police cannot be everywhere to protect all potential victims with hybrid Toyotas so who is to blame? Toyota recommendations are to fit a CatLock but some car mechanics believe that this only adds ‘one or two more minutes to the job of the thief’. So what is the solution then? Toyota produces and sell catalytic converters to replace the stolen ones, the insurance company pays but that affects our hard earned no claims bonuses (premium prices go significantly up for the next year – guaranteed) so you as a victim pay directly for everything. The end user is the only loser! The bigger problem is that there are no guarantees at all that once replaced the catalytic converter is not going the be stolen again…..maybe the next day!? Can we as owners pay the excess of the insurance policy every time this happens? Do we want to? Can we live/work without our cars?
    Yes, my comments are angry, but instead of being a proud owner of a new vehicle I am unwillingly an unexpectedly a victim of a poor engineering solution from the manufacturer. Would I recommend Toyota to friends and family?!

    1. Hi Vince,

      Thanks for your comment. We are so sorry you have been targeted by criminals. We will email you directly to gain further information in order to open a customer relations case on your behalf.

      Thanks.

    2. I feel for you, the Same happened to me, only after 2 weeks I bought the car , lexus rx400h and the catalyst converter was stolen and I have to foot the bill and my insurance is going to be affected .
      The Toyota should make this issue easy for the people affected by this crime .

      1. Hi Mercy,

        On behalf of Lexus UK, we’re very sorry that your Lexus has been targeted by criminals. If you’d like us to put you in touch with the Lexus customer relations team, do please let us know.

        Thanks

  3. Hi fellow victims,

    My gen2 prius is back on the road with an aftermarket type approved BM catalysts brand system BM91617H ,all perfect fits ok and made of stainless steel ,30min to replace cost £200 on ebay including the sensor ,gasket and screws. whole catalytic converter system 2 cats ,2 meter long and 10kg weight cost less than catstrap.
    Mechanics can’t charge more than 1 hour for changing if you go with the part ,4 screws that’s it.
    Printed out signs and everywhere I park to display that car has aftermarket cat ,hope works.
    others sell Klarius and Bosal systems ,Bosal maybe last longer.

    Advice to Toyota: sell aftermarket converters to customers ,like you do with blueprint brake discs etc. eg. Bosal comes with 3 year warranty ,BM with 2 and made in UK. Give customers option or don’t install Futaba OEM converters if the car parked outside in large cities ,those are so valuable eventually WILL BE STOLEN AGAIN! talking from experience.
    catlock ,steel rope ,wire mesh ,nothing stops them. We are not in California ,aftermarket cats are approved and good enough ,some Euro 5 so filters even better than the original.

    1. Would you know whether BM Catalysts make the same for the Prius Plus (2013) model? I am struggling to see whether the after markets will fit. Many thanks! I’m having to pay £250 for insurance excess alone! 🙁

      1. Hi Yidan,

        just did a bit of search on ebay ,Prius Plus only from US. there are brands like Walker ,AP Catalyst ,Magnaflow. for Prius plus brand “eastern manufacturing”. price is aroun $450 and shippin $40. Might be Bosal available ,def. no BM or Klarius, yet…

        1. Thanks Pete,

          I’ve just taken a look on eBay too and have spotted a few companies supplying and fitting for prices ranging £300-£600 aftermarket ones. I’ve no idea what affects this will have on the resell value though. I’ve also seen a tyre shop in Rainham who can install metal plate protection to prevent easy access to the CAT….although, I don’t believe any amount of protection will stop would be thieves with power saws and grinders.

  4. Well, we became another statistic, our 07 Prius CAT removed from Costco Watford car park today around midday. Didn’t realise till we drove out of Costco when the petrol engine kicked in. Was a big shocker to happen on a main road for sure. A member of the public apparently witnessed and took some photos and contacted police. We’ve also reported the same to the police. Costco knew straightaway when I told them I had a prius, will check CCTV but they are not doing anything more proactive such as hiring more security for their car park. Waiting to see what will happen.

    Thieves on the street are most likely sponsored by a highly organised syndicate and they are technically savvy, they have focused on Toyota hybrids for a reason, not only because there are more Toyota hybrids on the road. Thieves obviously start with the easiest target. Surely Toyota is not the only manufacturer to use precious metals in their CAT. I’m a firm believer that Toyota had just not put much consideration around protecting critical components of the car. The only good thing going for the Prius is the hybrid technology. I never even knew that tilting the car doesn’t trigger the alarm (sure my bad for not doing my homework), I had this feature on my other cars from 02 onwards. As much we love the Toyota hybrid technology, what’s the use of owning a car when you are now constantly anxious about parking anywhere publicly accessible? Even after these CAT thefts eventually dissipate probably because there are no more OEM ones to steal, what’s next? So, instead of planning to drive our Prius till Toyota stop making parts for them, we are seriously considering to sell our Prius ASAP.

    Come on, we need a more permanent fix from Toyota to reassure us to keep your cars. At least own up to your design problems and provide more subsidies to victims in the meantime.

    1. Hi there,

      Thanks for your comment. We regret that your vehicle has been targeted by criminals. To help you further we will email you directly to gain additional details to open a customer relations case on your behalf.

      Thanks.

  5. Just tried to order a Catloc for my Gen 4 Prius after receiving the letter from Toyota. My garage has informed me that they haven’t even been manufactured yet.
    How’s that for Toyota incompetence!

    1. Hi Peter,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are only aware of a handful of cases affecting our newer models. The main focus of criminals seems to be older models. However, we are urgently exploring new technical possibilities to deter criminals but we would like to refrain from going in to specifics at this time for obvious reasons.

      We will email you directly to gain further information.

      Thanks.

      1. Hi Toyots… just had my Catalytic Conveter stolen from a sbudy supermarket in broad daylight, no happy as I have only found how easy these are yo steal. (Auris hybrid – 2014). Not that you”ll do anything, (seems like you’ll open a case) so add to the list of an unhappy customer and victim of a ‘Toyota crime’. Now all

        1. Hi there,

          Thanks for getting in touch. We are so sorry you have been targeted in this crime wave. If you would like to speak to our customer relations team, please let us know.

          Thanks.

        1. Hi Edwin,

          We’re very sorry to hear that your vehicle has been targeted by thieves. We recommend contacting your nearest Lexus centre to order a replacement part. If you let us know where you are based, we can provide their details.

          Thanks.

  6. Hi Fellow Victims,

    I don’t think we should hold Toyota fully at fault, from what I am reading its hybrid cars that are targeted and seeing that Toyota is likely to have the largest market share of hybrid cars on the road its inevitable that myself and many others would feel targeted more that other manufactures.

    However, there is clearly a need for Toyota to demand their supplier to step up production else it will mean a lose customers for Toyota.
    The Police need to start catching these thieves and prosecuting the recycling companies buying stolen goods as they must wonder how suddenly they are able to buying more than usual.

    1. Hi James,

      Thanks for getting back in touch and for these kind comments. We can confirm our main supplier has now increased its daily production shifts from one to three, and we hope this will allow us to get customers back on the road more quickly.

      Thanks.

    2. The police are not doing much for such low value cases as most of them can be sorted by insurance. What Toyota needs to do is lobby the police to look into the criminal activity and catch the whole supply chain of this dirty business. It’s a disgrace that so many people are affected and nothing much is being done by police. In my case police did not even got hold of CCTV image in time as it was overwritten in 15 days. I had written to police mentioning about 15 day period of the car park CCTV recordings. Sadly by the time they picked the file it was too late. It is not a high value case for them.

      😤

    3. 100% do not blame Toyota for the theft. But they have showed sheer incompetence in communication with their loyal customers. Don’t know about you, but I’ve been waiting almost 10 weeks, with no sign of a date for delivery of the catalytic converter. Trying to continue in my role as a District Nurse has been a nightmare, and a well earned break in the Lake District this weekend (already booked) has necessitated £200 costs for train travel. I had a hire car for 2 weeks, but that was it. Toyota knew this was a problem which was escalating months ago, but I only received a letter from them 4 days ago. Hope you get your car back on the road soon, James

  7. I had mine stolen a few weeks ago (the day after i got it back from a recall at my Toyota garage). The fact of the matter is , Toyota has made a car with an expensive part being ‘EASY’ to steal. Dress it up how you want but this is the facts of the matter and this is why Toyota’s are being targeted apposed to other cars.

    I’ve just paid £350 in excess to have this repaired and now i live in fear of it happening again as Toyota are not doing any recalls to rectify the problem.

    Instead the only option is to pay between £200 and £250 for a catlock after i have already skinted myself out paying the excess!

    The response i get here will determine whether to carry on with Toyota or if i should sell it and go to another brand whos CAT’s are not as steelable !!!

    Thanks
    Mike

    1. Hi Michael,

      Thanks for getting in touch. We are so sorry you have been a victim of this criminal activity. We believe some of our products have been targeted, especially in some specific areas of the country, due to the large number of those vehicles on the road.

      However, Toyota vehicles are not the only ones being targeted and questions about the motivations and tactics of criminals should be addressed to the police, but we understand that the rise in the price of such parts and the materials they contain and opportunist profit may be the chief reason for the rise in this crime of late.

      We will email you directly to gain further information that will allow us to open a customer relations case on your behalf.

      Thanks.

      1. Not a lot of point addressing anything to the police – they closed my case within 4 hours of my reporting it, took 2 weeks to show any interest in the CCTV I had of the incident and I have yet to speak or see an actual P.C. Toyota should be putting more pressure on the police to take some form of action. The victims of this crime become paranoid about leaving their car anywhere other than a locked garage!!
        I’m sure you are losing customer after customer over this – I sincerely hope your newest models have rectified the problem.

    2. A colleague of mine had his replaced catalytic converter nicked again from same public carpark. He got so upset with the situation that he sold his Prius to get another car. Most of the people here would be thinking the same. It’s a shame that the situation had to become so bad and still there are thousands of car out there who are vulnerable.

    3. Considering we are living in the age of communication excess I find it hard to believe that there has been so little on social media.
      We should be warning ALL Toyota owners that this is a REAL and serious problem.
      If ANYBODY sees men with high visibility jacquards on jacking up a car they should IMMEDIATELY ring the police, hoot loudly and make a great commotion.
      Maybe then, we will get the police force to take some serious notice!

    4. Just tried to get a CatLoc fitted by my local Toyota dealer after my insurers had the car repaired. Booked it in, dropped off the car the previous evening only to receive a phone call at 8.30 in the morning to say they could NOT fit the CatLoc because the new Catalytic Converter was not a genuine Toyota replacement!
      Spent a long time speaking with the insurers but I’m now left with a dilemma – do I hope the thieves won’t strike again because the replacement is worth less? Or get rid of the car?
      Toyota really need to think this through because according to the insurers it IS primarily Toyota and they will place these cars in a much higher ‘at risk’ bracket.
      If we can’t insure these cars we won’t buy them!

      1. Hi Ian,

        Thanks for getting back in touch. We are so sorry for this situation and have escalated your case within our customer relations team in order to help you further. Someone should be in touch with you soon.

        Thanks.

  8. Hi Toyota,
    My car’s Prius+ catalytic converter was stolen when parked in a car park. The car is at garage for repair waiting for parts for 2 months. On enquiring with the garage regards to this catlock system to prevent catalytic theft they said it is not that effective as it will only add 2 or 3 more minutes of delays to a determined thief. They use higher power saw to get the locks also off. Are these locks really effective? I don’t want to waste money on a car which I am definitely getting rid off.

    Thanks
    Francis

    1. Hi Francis,

      Thanks for getting in touch. We are deeply sorry you have been a victim of criminal activity. The Catloc devices are designed to deter theft and make it more difficult. Unfortunately there is little we, or any manufacturer can do to stop determined criminals who are using high-grade power saws from removing them. We are urgently exploring new technical possibilities to deter criminals but we would like to refrain from going in to specifics at this time for obvious reasons.

      We will email you directly to gain further information in order to open a customer relations case on your behalf.

      Thanks.

      1. Thanks for getting back.

        Why don’t you explore an architectural change so that the catalytic converter is safely inside the bonnet in an area which is not easily accessible? Put it inside bonnet in a safe area it will be huge deterrent.

        Just a thought.

        1. Hi Francis,

          Thanks for getting back in touch. We are urgently exploring new technical possibilities to deter criminals but we would like to refrain from going in to specifics at this time for obvious reasons. However, as criminals are using high-grade power saws to remove the catalyst, in reality they are as easy to remove from any vehicle making the design less relevant.

          To optimise the efficiency of catalytic converter operation and for other vehicle design reasons, the general industry trend, which is also the case at Toyota, is to adopt close-coupled catalysts. As an indirect consequence, the location of such catalysts makes it much more difficult to vandalise.

          Thanks.

      2. Yes, it is criminal activity, but the response from Toyota is almost as bad in that it completely disassociates the company from any form of responsibility. You have provided criminals with a part that is easily removed, and the Cat Lock will slow them down by 3 seconds (your words). You knew one of the cars being targeted was the hybrid Auris, but sent out a warning to motorists 9 (NINE) months after you were aware of this information: when many of us had already got useless vehicles parked in Toyota dealer compounds. How many vehicles are affected? How replacement catalytic converters have already been supplied, and how many catalytic converters are currently in the manufacture process? Your generic responses are farcical and offer the owners NO assurance that you are on top of this issue. I’ve owned several Toyota’s over the years and love the hybrid engine, but will never ever buy a Toyota again.

        1. Hi Linda,

          Thanks for getting back in touch. We are so sorry for the stress this situation may have caused.

          We can see you have a case open with our Customer Relations team and they will be back in touch with you soon. They will also be best placed to answer your additional questions.

          Thanks.

          1. Hi Toyota Team,
            I have been a victim of the same crime. My car (Auris) has been away for almost 2 months with no parts available. No estimated date in view. I am still paying my finance on the car. I called your customer relations team, they closed my case in an hour claiming it is ‘unfortunate there is nothing they can do to help’. I expected more from Toyota but my disappointment on how this issue is being handled means I am one unhappy customer who is ready to leave Toyota after this ordeal since there’s no solution in view.

            Thanks

          2. Hi there,

            Thanks for getting in touch. We are so sorry you have been impacted by this crime. As the part supply situation is constantly developing, we have re-opened and escalated your case with our customer relations team.

            Thanks.

          3. Just had a crime report through from Bedfordshire Police – 13 cats stolen in the past 7 days. ‘Case open with Customer Relations’ means nothing – all they did is contact the dealer to instruct him to phone me. Nothing changes, and I’m now heading for 10 weeks without a car. Of course I blame the criminals for the theft, but Toyota don’t exactly cover themselves in glory with a complete lack of information. And to think you guys knew this was an escalating problem MONTHS ago and did absolutely nothing about it to alert Auris owners.

  9. Having had a cat stolen I looked at any preventative measures that could be used to stop a reoccurrence. I discussed this much vaunted Catloc with the garage that replaced the cat and their view was it would slow down a theft by a few seconds at best, basically useless, can be quickly removed with the tools these low life carry.

    1. Hi John,

      Thanks for getting in touch. We are sorry to hear you vehicle has been targeted by thieves. You’re right, criminals are using high-grade power saws to remove the catalyst. We are doing all we can, but clearly these are criminal operations and our scope is therefore limited. We have issued police guidance to our customers, and we have developed and reduced the price of a “Catloc” device which can deter theft and make it more difficult. We are urgently exploring new technical possibilities to deter criminals but we would like to refrain from going in to specifics at this time for security reasons.

      Thanks.

  10. Hello Toyoya Team,

    I am another person who own Auris and got catalytic converter got stolen. It seems this part is made in less number and stolen more frequently.

    Can company take quick action so customers are not waiting too long for their car repair.

    1. Hi there,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime. We are doing all we can to minimize the inconvenience to impacted customer as much as possible. The increase in this crime in 2019 has been very significant, so much so that we have struggled to increase parts supply to meet this sudden demand. We can only apologise again for the inconvenience this has caused some customers and we are working flat out with our suppliers to try to resolve this as soon as we can. Our main supplier has now increased its daily production shifts from one to three, and we hope this will allow us to get customers back on the road more quickly.

      Thanks.

  11. Hi Toyota,

    I like many others are affected by this deluge of customers that have had their Catalytic Converters stolen. I don’t blame Toyota for this, the thieves are the ones to blame.

    However, It would be good to know:

    1) How many backorders do Toyota currently have in for replacements?
    2) How Many Catalytic Converters are in the process of being built?
    3) Where possible, would the parts for the new cars be redirected for these customers?

    Also having read a lot of the comments from customer it seems that many were not informed of the risk by Toyota of the dealers, I had my car serviced in July 2019 by a Toyota Main Dealer and nothing mentioned, just yesterday I received a letter from Toyota advised to get a Catloc fitted for my Auris which has been available for my car since January 2019. Why 9 months to notify me?

    As you stated that this is affected all manufactures I am in the process of calling other Manufacture Head Office’s to see how much truth this holds as I currently have only found Blog’s for Toyota cars.

    I received an email a couple of weeks ago and was informed someone would call me, this phone call has not yet happened.

    Regards
    James

    1. Hi James,

      Thanks for your kind words, this is a terrible criminal phenomenon which we are working hard to overcome. Your last contact with us was on the 16th, so we will pass this on to the case manager who will be able to update you. Regarding your additional questions, they will also be best placed to discuss them in more detail with you.

      Thanks.

  12. I had the catalytic converter stolen from my Auris hybrid whils it was parked at the Novatel hotel in Nottingham during the weekend 6th to 9th September. I repertedv the theft to Notte police and was given a crime number and reported it to my insurers who arranged recovery to a repair workshop in Yeovil who are now awaiting delivery of a new part but are unable to advise when they will be available. In view of the apparent high incidence of theft from this particular vehicle model I would like to know what action the company is taking and how long it will be before a new part is available

    1. Hi David,

      Thanks for getting in touch and we are extremely sorry this has happened to you. We will email you directly to get further details in order to open a customer relations case with our team. They will be able to update you on the estimated delivery of your part when it becomes available.

      Thanks.

  13. The catalytic converter from our auris was stolen last week in a hospital car park. We are having to claim on our insurance but have been told it could be THREE months to source a replacement as Toyota aren’t making them anymore and there’s a worldwide shortage. Our insurance only covers a courtesy car for 2 weeks. This is NOT good enough Toyota. What are you going to do about this?! We can not hire a car for this time, nor use public transport due to our location. It is ridiculous that Toyota have not recalled these cars to install preventative measures. And what happens if it gets stolen again?!

    1. Hi there,

      Thanks for getting in touch and we are so sorry you have been a victim of this type of crime. We have seen a huge rise in demand for parts due to the recent crime wave for Catalytic Converters in certain areas of the UK. We, and our supply chain, have struggled to keep up with demand for this essential part but we have been working urgently with our suppliers to increase production.

      If your part has already been ordered, we are more than happy to contact the Toyota Centre to get the individual order reference so that we can monitor the supply and let the Centre/you know when it is going to be available. In order for us to do this, we will email you directly to get some additional details to open a customer relations case on your behalf.

      Thanks.

  14. My Prius Plus’s (2013) CAT also stolen today at Barnet Copthall Leisure Centre. In broad daylight. According to the manager, they have had reports of other Toyota vehicles having the same thing happening to theirs at the car park. This is absolutely unacceptable that Toyota knew of the risks involved yet didn’t offer fixes by notifying their customers. Not even at our last service were we advised. I only found out it is a serious problem when the RAC guy arrived and told me that he has been to 5 incidents just this last couple of months with the same problem. All Toyotas. I’m horrified to see Toyota had known this for so long but didn’t proactively do anything about it.

    Surely this is deemed the same as a safety recall since without a CAT, the vehicle is not safe to drive. Something needs to be done!!

    1. Hi there,

      Thanks for getting in touch. We are so sorry you have been a victim of this terrible crime. Toyota is very concerned with the recent sharp rise in the organised theft of catalytic converters from vehicles in the UK by criminal gangs. Our first priority is to do all we can to protect and support our customers who have been targeted by criminals.

      Vehicle crime changes over the decades – car audio has been targeted, then alloy wheels and so on. Although “cat theft” is not new, or limited to Toyota products, it has always been comparatively rare; however, the recent rise in the value of such parts for recycling outside the UK has meant that police forces have seen a very significant rise in these offences in the last few months. This sudden rise is one we could not have envisaged set against many years of low incidents of theft. This has impacted our ability to source enough of the parts we need in some cases, for which we sincerely apologise; but we are taking urgent action to address this with our suppliers.

      Similar to your situation, some of these thefts have been brazen, in daylight, and we understand completely how traumatic and distressing this must be for you, quite aside from your car then being off the road.

      Earlier this year we posted guidance online for customers, including police advice, and wrote to all our dealers asking them to direct customers to this information. We are sorry if you have not been notified.

      We have also introduced, at a reduced price, a “Catloc” device, which can help to deter theft and we are taking further action to ensure the price of fitting a replacement catalytic converter at a Toyota approved service centre is minimised.

      We will email you directly to gain further details in order for us to open a customer relations case on your behalf.

      Thanks.

      1. Your reply doesn’t help much apart from adding salt to the wound. I have had to take a whole day off work trying to find a garage who can find parts. Yet all 5 that I have been, all say that this epidemic has been specific to Toyotas, especially Prius and Auris models. I feel that the sheer numbers of affected customers prove that there is something inherently flawed with the design of the fitment of the CAT. Allowing thieves to successfully remove this with such ease and speed without even setting off the alarm proves that a recall should have been actioned and not a haphazard offer to interested parties willing or fortunate enough to have found out before their CAT was stolen, a Cat Loc solution at what I believe is not a fair price considering it will only delay the thieve slightly while they cut through it.

        I still haven’t received any email regarding a customer relations case.

        I’m left now with a vehicle which is impossible to repair and has no resale value sitting on my drive. We have now had to make alternative arrangements for the school run by bus with 2 young children. My husband now has to pay for mini cab as his workplace is not accessible by public transport from our house.

        1. Hi there,

          Thanks for getting back in touch. We are incredibly sorry by the stress this criminal activity has caused for both you and your family. We have now opened a case with our customer relations team who should be in touch with you soon to discuss your concerns in more detail.

          Thanks.

          1. I am extremely disappointed that the Customer Relations representative has give the same lackluster response as all the ones on this blog. I just can’t believe the blasé attitude. The crux of the problem is that Toyota has known about this problem for long enough. The alleged advice letter sent out was never received. Nobody advised at all at any of the service or repairs over the last 6 years of me owning the vehicle!!! It’s not acceptable at all! Something more meaningful must be done! I cannot be left without a vehicle for 1 week, let alone 4 months which was estimated from our local Toyota.

          2. Hi there,

            Thanks for getting back in touch. Once again, we are extremely sorry you have been impacted by this situation. We appreciate your distress from this and have let the customer relations team know of your latest comments as they are currently working on your case.

            Thanks.

          3. My Toyota dealer has got back to me with an earliest date for inspection for a quotation is 1st October!!! That is a joke!! This is not even a repair date, just to look at the damage and quote for the cost of the repair. No doubt, it will be another 4-5 months wait from the looks of it.

            There’s no urgency shown at all even though they are aware of the issues and the amount of stress and inconvenience this has caused. Disappointed is an understatement!

            Hopefully customer relations are able to chase my local Jemca Toyota (Edgware Road) to fast track the appointment. After-all, it’s only an inspection to give a quote!

  15. I was devastated as my Catalytic converter was stolen last weekend from my 2018 auris. What disturbed me more was that I had just taken my car into service and nobody had mentioned anything about these thefts or any way you can protect your car. I have called and spoken to Toyota Jemca in Enfield, Who say that they wouldn’t want to scare customers. I think this is an appalling attitude, that customers should have been given all the information and option to purchase Catlock. I explained that this would be cheaper than the excess I’m paying on my insurance and the amount I will have to pay in the future on premiums having needed to make a claim.
    In addition I am expected to purchase the Cat lock and be grateful that it is discounted. Why is this not a standard feature. They say this is a new crime and less than a handful of auris’s have been targeted. From this blog I see that is another lie to fob customers off.
    Why are Toyota not calling all owners and fitting the lock for free, it’s not just the cars that are in danger it’s putting its owners at risk too.
    Is our information being leaked from Jemca Enfield??? this happened to a family member who as I did just took there car in for service and mot. What a coincidence both off our cars after visiting Enfield Jemca are targeted.
    We both were not advised of the lock and are waiting for parts as many others. This is very disruptive and costly for Toyota owners. Especially myself as I have a disabled child who became very distressed when this happened.
    If Toyota don’t wish to deal with this problem, I will have to get rid of the car as I don’t want to live in fear of this happening over and over again. It is too distressing and expensive.

    1. Hi Leah,

      Thanks for getting in touch. We are incredibly sorry you have been a victim of this crime and for how you feel about your experience.

      Toyota is very concerned with the recent sharp rise in the organised theft of catalytic converters from vehicles in the UK by criminal gangs. Our first priority is to do all we can to protect and support our customers who have been victims of crime.

      In some cases these thefts have been brazen, in daylight, and we understand completely how traumatic and distressing this must be for you, quite aside from your car then being off the road.

      Earlier this year we posted guidance online for customers, including police advice, wrote to all our dealers asking them to direct customers to this information and wrote direct to Prius customers, where we had contact details, reiterating police advice.
      We have also introduced, at a reduced price, a “Catloc” device, which can help to deter theft and we are taking further action to ensure the price of fitting a replacement catalytic converter at a Toyota approved service centre is minimised.

      We will email you directly to open a customer relations case in order for us to investigate this further on your behalf.

      Thanks.

      1. I’m sorry but putting information up on the website is not enough. Auris and all hybrid owners should have been contacted directly. To be told by a service manger when asked why I was not been informed at my service, “they didn’t want to scare customers” is ridiculous!
        Make up your mind if you are apparently posting information why would you not also create awareness to the customers you come in contact with?
        How can we be sure our information is not being leaked? Will this be investigated?
        It’s not fair that Toyota are allowing owners to be put at risk.

        1. Hi Leah,

          Thanks for getting back in touch. We have now opened a customer relations case with our team who will be best placed to discuss your additional concerns further.

          Thanks.

  16. Its been six weeks now without my car since the cat on my Auris Hybrid was stolen – just 10 miles from the Derby factory. The car is at the Toyota dealer and they have no eta on when the part will be available to fit. They have three other cars with the same problem. I was told they were redesigning the part so it may be a while but the Toyota customer relations has said that’s not true and suggested getting the garage to fit the £250 cat loc.

    While this goes on my insurance isn’t covering the cost of a hire car so I’m substantially out of pocket.

    After this experience I very much doubt I’d consider buying a Toyota again.

    1. Hi Robert,

      Thanks for getting back in touch. We are so sorry you have been targeted by thieves. We understand that you are in touch with our customer relations team who are working hard to resolve your case. We will add these comments to your case in order for us to help you further.

      Thanks.

      1. How do I get a case with your customer relations team. After waiting 2 months for a new catalytic converter, I’m having to wait again for a catlock. I’ve had no car since July!

        1. Hi there,

          Thanks for getting in touch with us. We are so sorry you have been a victim of this crime and we appreciate the distress this must have caused you.

          We can also only apologise for the delay in replacement parts. We are working as hard as we can with our suppliers to try to resolve this as soon as possible. Our main supplier has now increased its daily production shifts from one to three, and we hope this will allow us to get customers back on the road more quickly.

          Regarding opening a customer relations case, we will email you to gain further details in order to do this on your behalf.

          Thanks.

  17. I am the latest victim here of this scandal and I’m feeling terrible.
    Angry with the thieves of course but increasingly disappointed with Toyota. My favourite car brand and the brand I’ve trusted for 4 of my last 5 cars.
    The catalytic converter was stolen from my 65 plate Auris Touring Sport on the 12th or 13th of September. It was parked in our private parking space on a busy Greenwich street. I’ve had the car for only 5 months and bought it from a main dealership nearby.

    At first I though I was just unlucky but I have, like all the other victims here, since learned that I have been avoidably let down in the ongoing scandal and that Toyota could have helped to avoid my being involved.
    I know that Toyota are not the only brand to be vulnerable but a quick internet search show an alarming bias to the Prius and Auris range.
    It’s just too easy for the thieves to do and in most cases seems to take under 10 minutes.
    Just search “catalytic converter theft” on YouTube and the first page alone shows video after video of Toyotas being attacked.

    Of course, all catalytic converters are at risk and owners can reduce the risk by fitting alarms and devices. BUT ONLY IF THEY ARE MADE AWARE. The dealership must have been aware of the problem when I made my purchase but highlighting faults is not good sales strategy.

    I have started the claim with my insurer and I too am finding that the replacement parts are in short supply and I will have to wait weeks for the work to be carried out.
    Weeks of time spent chasing up the process and other inconveniences.

    PLEASE TOYOTA, DO SOMETHING TO STOP THIS SCANDAL.

    One powerful and trust-building direction to take would be to fit all vehicles that pass through your hands with the extra security as a matter of course.

    There must be more that can be done and I will post here if I have any advice for victims or Toyota in the days to come.

    AAHHGGG !!!

    1. Hi Matthew,

      Thanks for getting in touch and we are deeply sorry you have been impacted by this sudden rise in criminal activity.

      We have seen a huge rise in demand for parts due to the recent crime wave for Catalytic Converters in certain areas of the UK we, and our supply chain, are unable to keep up with demand for this essential part. However, please be aware we are taking urgent action to address this with our suppliers, to ensure parts can be found and working with our European counterparts to make sure this is resolved as quickly as possible.

      We will email you directly to gain further details in order for us to open a customer relations case on your behalf. This will allow us to discuss your case in more detail in order to help you further.

      Thanks.

  18. Catalytic converter stolen from my 2014 auris on 12/09/19 whilst parked in hospital car park. Unaware of the issue regarding these thefts until informed by the AA patrolman. Two cars affected that day in the one car park.

    Only bought the car two weeks previously from toyota dealer – no mention of the issue or offer of fitting catloc despite the fact that they have 2 cars affected at the garage awaiting catalytic converters.

    Why are toyota not warning customers and existing owners given there has been a massive spike in thefts over the last few months. What are they doing to increase supply of parts to get their customers back on the road as soon as possible. I was unable to get to work the following day leaving my department short staffed. I will be out of pocket due to insurance excess as are many others posting on this blog and paying finance on a car I cannot drive.

    This issue will seriously affect reputation of toyota and make me think twice about where I get my next car.

    1. Hi there,

      Thanks for getting in touch with us. We are so sorry you have been targeted by criminals.

      Earlier this year we posted guidance online for customers, including police advice and wrote to all our dealers asking them to direct customers to this information. We appreciate that due to the timing and purchase of your car, you may not have received this information.

      Regarding the supply of parts, we have seen a huge rise in demand for due to the recent crime wave for Catalytic Converters in certain areas of the UK and we, and our supply chain, are unable to keep up with demand for this essential part.

      However, please be aware we are doing everything we can to ensure parts can be found and working with our European counterparts to make sure this is resolved as quickly as possible.

      We will email you directly in order to open a customer relations case on your behalf in order to discuss your situation in more detail.

      Thanks.

  19. I have a toyota auris hybrid 2012 and from my secured hospital car park on broad day light my converter was stolen. I booked a new prius and thinking of cancelling the order.

    1. Hi Sam,

      Thanks for getting in touch with us. We are incredibly sorry you have been a victim of this type of crime and for the stress this may have caused. We appreciate the seriousness of this issue and will email you directly in order to open a customer relations case on your behalf. This will allow us to discuss your individual case in more detail and answer any questions you may have about your new Prius.

      Thanks.

  20. Opportunistic theft.. mine was taken by 2 professional criminals blocking the road with 2 cars front of cctv, work entrance in Ireland. Was told if there is catloc they prob cut through fuel lines or steering ,if they make it under the car will try and take their time ,again these people don’t care. I will get replacement cat for €150 and anywhere I park will sign it around the windows that no oem cat on the car. last til I sell the car and never again hybrids. other cars are not affected, it’s just insane can’t even go shoppong without fear. Toyota could charge 3-400 for a cat and sell stronger catstrap ,non-profit price if police report of the theft presented, it’s unfair to profit on this. Toyota isn’t responsible but once this start going around nobody will buy hybrids if it’s so expensive to fix or causing increased insurance premiums.

    1. Hi Peter,

      The Catloc device is bespoke to each Toyota model and protects the components at each end of the catalytic converter, it’s made of marine-grade stainless steel and attached with anti-tamper fixings. All manufacturers are facing this issue, however, the recent rise in the value of such parts for recycling outside the UK has meant that police forces have seen a very significant rise in these offences in the last few months.

      In addition to this we have responded to the rise in thefts of catalytic converters by reducing the unit price where possible.

      We will email you directly to gain further details so that we can raise a customer relations case on your behalf.

      Thanks.

  21. I had my cat stolen from my toyota auris on 24th June and I am still waiting for the new cat to be fitted. My garage has now suggested putting a secondhand one on the car as the wait is so long and they do not have a date. I do not want this to happen as my car is a 67 model. They say these cat are green (recycled) .

    1. Hi Janet,

      We are sorry that you have been a victim of this unlawful activity. As you don’t seem happy with the suggestion by your dealer, we will contact you directly in order to raise a customer relations case to get the best solution for you.

      Thanks.

      1. No worries I’ve decided to go with the recycled cat. It all makes sense rather than wait for another few months. Almost three months is a long time to wait for a cat.

  22. I had the catalytic converter stolen from my gen 2 Auris at the end of May. Following the advice from this blog, I contacted my local Toyota who informed me that a CatLoc for gen 2 Auris will only be released in August. Our car was serviced at Toyota in August and almost all the customers we met there while we were waiting had had their cat stolen at least once!

    We were told by Toyota staff that the catloc for Auris will only be available end of August/early September but warned us that they have had customers with cats stolen despite the catloc too!!

    While waiting to book in to get a Catloc fitted, our catalytic converter has been stolen again. When I reported the crime to local police at 1pm, they informed me that I was the 3rd person to report a stolen catalytic converter and all 3 victims were driving a Toyota!

    You mention that other vehicles have been affected by this too, but it is clearly more prevalent amongst Toyotas. This must only be a design flaw and I would ask for Toyota to fit a CatLoc for all models affected as a bare minimum.

    We will be selling our Toyota when it has been fixed which is such a shame as we really like it but cannot afford to put any more time or money into this.

    1. Hi Esther,

      We are so sorry for the ordeal you have been through.

      This is not a design fault from a Toyota manufacturing perspective. Most vehicles have their Catalytic Converter in a similar place due to the nature of the part. The valuable metals and location of the part make it susceptible to thieves.

      We will email you directly to gain further information so that a case manager can contact you as we’d love to keep you in your Toyota.

      Thanks.

      1. Thank you. A case manager has gotten in touch with a very generic response which does not actually offer any help. I see no way forward than to buy a new car. I say this with a heavy heart as our Auris has served us well, but for it to have happened twice in 3 months is no coincidence. As you say, most vehicles have the catalytic converter in a similar position, but most vehicles do not have their cats stolen. There is a clear prevalence of this crime amongst Toyota hybrids.

        1. Hi Esther,

          Thanks for getting back to us. Once again, we are so sorry you have been a victim of this crime and we appreciate you aren’t happy with our response. We can see your case has been escalated within our customer relations team in order for us to help you further. We will therefore add these additional comments in and someone should be in touch with you soon.

          Thanks.

          1. Totally agree Ester. The customer relations team in my case (CASE1190359) merely contacted the dealer & instructed him to ring me – but he has no more information than I have – poor guy has 8 cars awaiting replacement catalytic converters. I’d love the customer relations team to help me further, but the reality is they can’t answer any of my questions. I’ve instructed Toyota that I will not be paying any further PCP payments until I have a car that works, as have been waiting over 9 weeks now for a replacement catalytic converter with no ETA.

          2. Hi Linda,

            Thanks for getting in touch. We appreciate you’re unhappy with our response and we will add these comments to your case in order to escalate it to the Customer Relations Manager.

            Thanks.

  23. I’ve been reading these comments with great sadness and frustration. I too have had the catalytic converter stolen from my 2016 Auris this week. Although I understand Toyota were not expecting the part to be stolen, their copy and paste apologies are adding insult to injury. I’ve had to go through my insurance which is of course going to affect my premiums hence forth and I will also have to fork out the excess payment. I agree with some of the other points raised on this site, particularly about these models becoming unsaleable very soon. Personally I am looking to sell the Auris as soon it comes back from the garage – but it looks like I won’t be getting it back anytime soon judging by previous comments. On my street there are no less than 6 Prius yet only my Auris catalytic converter was stolen, it was sawn off in less than a minute. How will a catlock solve that problem? I was looking at Lexus CT200 until I realised that Lexus is owned and made by Toyota. According to the news reports, the thieves are specifically targeting Toyota and Honda. I look forward to receiving your copy and paste insincere apology in due course. It’s a shame the part can’t be delivered as quickly as the apology

    1. Hi there,

      We are so sorry for all you’ve been through and we don’t mean for our responses to feel like they are cut and pasted, because we aim to talk to each customer on a case by case basis. We sense your frustration and will email you directly to gain further information to open a customer relations case on your behalf.

      Thanks.

  24. Catalytic converter stolen from my toyota auris on 12/09/19 whilst parked in hospital car park. Unable to get to work the following morning leaving my department short staffed. Car was only bought 3 weeks earlier – at no time did the dealer mention issues with theft of catalytic converters and option of getting catloc fitted. I was unaware of issues until theft occurred – why aren’t toyota informing their customers of this issue and fitting Catloc free of charge to cars being sold through their dealerships.

    I am now going to be hugely out of pocket due to this issue along with large numbers of others if this blog is anything to go by despite insurance covering some of the costs. I have no idea when I will be able to get the car fixed – my local dealer already has two vehicles awaiting repair for 8+ weeks and am told the catloc is in short supply.

    Why are toyota not increasing production of these parts in the short time to reduce huge inconvenience and expense to their customers. Will be thinking twice about buying another toyota.

  25. Had my Cat converter stolen on the 19th July, with no sign of it being repaired any time soon.
    At the time you team “recommended contacting customer relations team, If I would like to discuss this situation further”. The final of our conversation was that I need to buy a Catloc.
    Lately, I realised that you changed your style with ” We will email you directly to get more details to open a case on your behalf”.
    Is this a sort of discrimination?
    Shouldn’t you treat all you customers fairly and equally?

    1. Hi there,

      We are so sorry for this. We are still trying to react to the rise in customer cases caused by this surge in criminal activity affecting the whole industry. As part of this we are working to make it easier for customers to get the support from our customer relations team by opening cases on their behalf. We have changed our approach in recent days, however in your case we have noticed you have already been in contact with our customer relations team.

      Thanks.

      1. That is no fair at all. The only thing that I have been told is to buy a Catloc. Is this the end of your discussion with your customers?

        1. Hi Simona,

          Thanks for getting back in touch. We are going to re-open your Customer Relations case so that we can update you on this rapidly changing situation.

          Thanks.

  26. To all those who are thinking the advice given by Toyota to get a CatLoc– please read through the comments below. Many report that even with a Cat Loc, thefts continue. This is backed up by the two garages I spoke to who both said the Cat Loc is not a deterrent– in fact, can result in greater damage. Toyota NEEDS to find another response. ‘Opening a customer claim’ basically means recommending a Cat Loc– until we all take action against Toyota, these thefts will continue. The police do not pursue these ‘minor’ crimes, our insurance rates go up and still Toyota does nothing. The consumer pays the price– even though it is absolutely clear that Toyotas are significantly more vulnerable than other cars. I am contacting my local newspaper– I encourage others to do the same. This is outrageous.

    1. Hi Toby,

      Thanks for getting in touch. We share your frustration about this prevalent criminal activity. Unfortunately, there is nothing Toyota – or any other manufacturer – can do to prevent brazen, determined thieves from using industrial power tools to remove catalytic converters, or the preventative measures developed to try and deter them.

      Although “cat theft” is not new, or limited to Toyota products, it has always been comparatively rare; however, the recent rise in the value of such parts for recycling outside the UK has meant that police forces have seen a very significant rise in these offences in the last few months. This sudden rise is one we could not have envisaged set against many years of low incidents of theft.

      We will email you directly regarding whether you would like us to put you back in touch with our customer relations team.

      Thanks.

    1. Hi Raja,

      Thanks for getting in touch. Toyota has seen a clear increase in catalytic converter thefts in specific areas of the UK. However, this issue is industry wide and is not exclusive to Toyota. Any car fitted with a catalytic converter could be at risk. But where Toyota is concerned, second- and third-generation Prius models (2004-2009 and 2009-2016 respectively) and second-generation Auris Hybrid models (2012-2018) have been a particular target for thieves. We would recommend visiting your nearest Toyota Centre to order a Catloc for your vehicle as a preventative measure against opportunist theft.

      Thanks.

      1. My car’s catalytic converter was stolen 8 days ago
        And it is a Toyota auris icon 2014 I wonder why the alarm of the car doesn’t work if there are expensive parts in a car the engineer’s should do the protection better

        1. Hi there,

          Most alarms are not configured to sense movement caused by this criminal activity which happens on the underside of the car. We are however exploring the technical possibilities that could counter this terrible phenomenon such as tilt sensors.

          Thanks.

      2. I think you will find that the recent increase in thefts are from Toyota due t the fact that they are relatively easy to remove

      3. I am considering buying a new Toyota corrolla hybrid .
        Can you tell if this model has the cat converter in the same location as the Auris and Prius and if so does it have the cat lock fitted or other security devices installed to prevent theft .

        Thank You

        1. Hi Alan,

          Thanks for getting in touch. Most vehicles have their Catalytic Converter in a similar place due to the nature of the part. The valuable metals and location of the part make it susceptible to thieves. This is not exclusive to Toyota vehicles and is an industry wide issue. However, we are supplying and installing Catlocs through our network with the part being readily available to fit. We would recommend contacting your nearest Toyota centre for more information on this.

          Thanks.

          1. Oh dear , So the Corrolla Hybrid also requires a Catloc fitted at extra cost to the customer but all this does is extends the time to steal from 2 to 5mins putting the owner at even greater risk of serious assault if they interrupt the perpetrators at work .. Sorry but when my current finance plan ends on my Auris will hand back and buy an alternative non Hybrid .

          2. Hi Alan,

            Thanks for coming back to us. Theft of catalytic converters is not a new offence, but it has always been relatively rare and all vehicles fitted with a catalytic converter is susceptible. Toyota vehicles are not the only ones being targeted and questions about the motivations and tactics of criminals should be addressed to the police.

            Thanks.

  27. Cat converter stole from our Toyota Auris Hybrid today at P&R in Bristol. While RAC were hitching it up to tow away heard another car going off with the same problem, had a wander over and guess what – another Toyota Auris Hybrid. You say that many cars are targeted but clearly the thieves are targeting your models specifically. There must have been 500-1000 cars in that lot today and the only model that is targeted is Auris Hybrid.

    So now we wait for the drawn out dredge of insurance claims, waiting for parts and eventually paying out a load of cash.

    In the mean time, I await your copy/paste answer Toyota

    1. Hi David,

      Thanks for getting in touch. We are sorry you have been a victim of crime and will email you directly regarding opening a customer relations case to discuss this further.

      Thanks.

  28. Hi,

    My wife has just called. Her 2018 Auris Hybrid had it’s cat & silencer removed by three individuals while she was shopping in Barnet.
    Toyota dealership can’t give me a date for when the part is available at all.
    How do Toyota propose to help except by giving the same apology I have read on this page numerous times?

    Thanks,

    1. Hi Javed,

      Thanks for getting in touch. We are so sorry you have been a victim of organised crime. Our customer relations team are dealing with customer issues like yours on a case by case basis. We will email you directly to get more details to open a case on your behalf.

      Thanks.

      1. Just received the standard Apology email. My Response:
        My local dealer said it would cost £200 to fit a cat lock as a deterrent.
        Why is this not fitted as standard? I am surprised you don’t offer to fit it for free for all those who have to wait weeks/months for a part.
        I was not offered this when I bought the car in early 2019 (when the blog shows the issue was known and catloc was available).
        No mention was made of the susceptibility of these cars to having this part stolen.
        If you produce and ship these from Japan, surely it will not take more than a few weeks to get here?
        If you were aware of this issue a few months ago as the blog suggests, I don’t feel like Toyota are on top of the situation.

        How would you feel not being able to use your car for an unknown period (The local dealer implied months) because the manufacturer does not seem to respond to the needs of customers.
        It’s not what a Toyota customer expects.
        I will think twice before buying Toyota again.

        1. Hi Javed,

          Thanks for getting back in touch with us. We are incredibly sorry you have been impacted by this situation and we fully appreciate the distress this may have caused you. Catloc parts have been available in our network since January 2019 however, this sudden rise in criminal activity is one we could not have envisaged set against many years of low incidents of theft. We have seen a huge rise in demand for parts due to the recent crime wave for catalytic converters in certain areas of the UK. We, and our supply chain, are unable to keep up with demand for this essential part.

          However, please be aware we are doing everything we can to ensure parts can be found and working with our European counterparts to make sure this is resolved as quickly as possible.

          Thanks.

          1. Now my wife wants to get rid of the car.
            She is afraid of it happening again.
            She doesn’t want to have to go through the theft and all the waiting/hassle we are going through now to get it sorted again.
            Toyota just lost another customer. Maybe it will make them wake up, who knows?

          2. Hi Javed,

            Thanks for getting back in touch. We can see our Customer Relations team are working on your case and we have added these additional comments into it as they are best placed to help you further.

            Thanks.

  29. Had the cat from my Auris stolen 3 weeks ago and just told the insurers repairers have the parts now and will have car tomorrow. Feeling incredibly angry and let down by Toyota, why aren’t anti theft devices fitted as standard. Found this blog after the theft and no warning by Toyota that this was a problem. To add insult to injury I just had a letter from a dealer I’ve used in the past to tell me about cat thefts and would I like to spend £250.00 on a cat lock. Don’t know if this is co incidence or if they found out parts were being sought for my car. Either way it feels like profiteering from crime and my misfortune at my expense. Instead of trying to make money from customers they should be offering security locks free or at least at cost/discount.

    1. Hi Peter,

      Thanks for getting in touch. We are so sorry you have been put in this awful situation due to organised crime. Toyota has seen a clear increase in Catalytic converter thefts in specific areas of the UK. This issue is industry wide and is not exclusive to Toyota; we have responded to the rise in thefts of catalytic converters by reducing the unit price where possible.

      Thanks.

    2. Yeah, I had my catloc fitted in the Colchester Toyota branch following mine being stolen. I have a service plan with the branch, and a service coming up, and so I asked whether the would have advised me of the increased risk on my Auris hybrid and whether they would have advised a catloc, and they said no. When I asked why they weren’t sending out correspondence advising catlocs, or advising at services, they said only certain areas were being affected. I replied that this doesn’t help when I love locally, but travelled and had it stolen in Oxford. They then said that it was the responsibility of Toyota Uk to advise, to which I replied that I’d already called them, and logged a complaint and they said it was up to the local dealers to give the appropriate advise, and that they had advised dealerships in the at risk areas to advise their customers. Sounds like they are passing responsibility between Toyota UK and the local dealerships, no one is taking responsibility to warn us.

      1. Hi there,

        Thanks for getting in touch and for sharing these additional details of your experience. We are incredibly sorry you have been a victim of this crime and for any misunderstanding that may have been caused. We will add your comments to the customer relations case you have with us and someone should be in touch with you soon.

        Thanks.

  30. Toyota seems not to have faced the consequences of this systematic crime against their brand: it could make the entire range unsaleable, first in Britain, then across the world. Nobody who has had this aggravation would sign up for it again. Many do not; older models are written off.

    This is what Toyota can do. First the facts:

    There are two manufacturing plants in the UK, representing a total investment of £2.75 billion and employing approximately 3,000 members (including Agency). The vehicle manufacturing plant is located at Burnaston in Derbyshire and the engine manufacturing plant is located at Deeside in North Wales.

    Identify every MP with a car plant or a dealership in their constituency, then write to each of them explaining that if Toyotas become unsaleable through no fault of their own, then over 3,000 jobs will go, and easily that many again in dealerships and associated trades – I counted 196 dealers. Urge the MPs to talk to their chief constables, police commissioners and heads of the local CPS to see if the trade in stolen cats can be hampered. If dealers won’t buy them , thieves have no incentive to take them.

    Start there, but; Toyota needs to be talking to many more institutions such as local councils, hospitals and insurers to help break this inland piracy – before it breaks Toyota.

  31. Another statistic for you Toyota: My catalytic converter was stolen from my 63 Auris Hybrid. This was during the day at a parkmark accredited safe carpark (Toton Tram Park and Ride). I have now discovered that it will take MONTHS to be replaced due to the shortage of parts. I now know that this is an ongoing and serious problem with certain Toyota models so.. WHY was I not informed that my car would be a target and offered measures to help protect it. Despite what you say, this is a design flaw and you should have contacted customers to rectify this. I am now without a car for months for what should have been an avoidable event. You keep saying that it is 1) not a design flaw and 2) that any car can be affected . Yet a little research shows that it is prevalent in certain Toyota models and hence is a design flaw. Appalling service. Where are the parts and when are they coming??

    1. Hi Anjali,

      Thanks for getting in touch. We are extremely sorry to hear you have been targeted by criminals. We will email you directly to get a customer relations case set up on your behalf.

      Thanks.

      1. I already have a customer relations case open for this and each time I/they call, I just get to hear how nobody knows anything about when you will get parts. Same as everyone else I guess… Perhaps you can provide horse drawn carriages for us victims?

        1. Hi Anjali,

          Thanks for getting back in touch. We’re happy you are now in touch with our customer relations team and your dealer. We can see that they are tracking you part and working with you to resolve this.

          Thanks.

  32. I don’t have a Prius or Yaris but I do have a Lexus RX 400h (absolutely love my Lexus) and realized on Saturday night my catalytic converter had been taken car not been used for a week so only God knows when it was taken. Just had another 1 fitted but I am scared about bringing it home from the garage. What if it happens again? I can’t keep paying out for new converters

    1. Hi Karen,

      Thanks for getting in touch. We are so sorry you have been a victim of this crime and we can imagine how frustrating and upsetting this situation is for you. We’ll continue to work with the police authorities to try to put a stop to this crime wave.

      Thanks.

  33. I have just bought a used Yaris from Jemca Toyota. Having been a victim of catalytic converter theft on my Prius (broad daylight, outside my office window and threatened with a metal bar when I tried to intervene. All on an HD CCTV and case closed by the police in a few hours). I have specifically asked the Jemca rep about anything being done about the problem. I was told that I have to park my car securely. Yeah, very helpful… He went on trying to sell me all sort of financial and decorative add-ons but not a word about the Toyota approved Catloc. My emails to that effect are being ignored. Toyota may not be unique as a manufacture to have this problem but the inadequate response is also not unique. Where is an offer to help secure their cars by upgrading car alarm to a Thatcham category 1 unit with a shock and tilt sensor? Where is that offer of catalytic converter locks? For God’s sake, where is a thick metal plate over the catalytic converter with security bolts that makes it not impossible but harder to get to the converter? That plate would NOT interfere with converter’s ventilation. I’ve been offered one to be installed at a local garage and went into great details on how they would fix it and how the ventilation would work. It is NOT a problem of an impossible solution. This is a problem of NOT wanting to deal with it!!!

    1. Hi there,

      Thanks for getting in touch. We are so sorry this has happened, and can’t imagine what you have been through. We hope you are okay. We will email you directly to get more details to open a case on your behalf with our customer relations team.

      Thanks.

  34. So, I’ve had my catalytic converter expertly sawn off from my gen 2 Prius. I had no idea that this was a ‘thing’ until I googled it after the RAC man told me they were worth lots in scrap value. I certainly have not had a letter as Toyota are claiming they have sent out in some if their replies. I have been the registered owner of it for 9 years and have not moved house. Toyota are well aware of the problem as they wouldn’t have bothered producing the lock if it was the same as all other cats. It is truly frightening the manner in which these thieves are targeting Prius’s, and it is surely a matter of time before someone gets injured. At the very least Toyota should recall all the gen 2’s and 3’s to fit a catlock for free. However, I would imagine that further damage will be fine to the car while the scumbags try and force it off. I will have to pay £450 excess to have this done on my insurance, and then obviously the premiums will go up. I will be changing my car for a different make as soon as it’s done. Although I’m hearing that I’ll probably have a long wait because so many are being stolen, Toyota have run out of parts. Sounds like a win win situation for Toyota to me. Very upset. Very angry. Very frightened.

    1. Hi there,

      Thanks for getting in touch. We are very sorry to hear you have been a victim of opportunist theft. We understand how distressing this situation must be for you. We will email you to get more details to open a customer relations case on your behalf.

      Thanks.

  35. Just got cat converter stolen from my Toyota Prius (09 plate) this morning when parked the car in a “secured” underground car park. It’s costing a fortune to replace, and given the age of the car, going through insurance is not an option as it will likely write off the car completely. Toyota service centre said there were 11 cars waiting for this part at their service centre alone, and no estimate time for the parts to arrive. What a shame, just did a major service with Toyota service centre 2 weeks ago but no one told me my car was at high risk of such crime.

    1. Hi Kevin,

      Thanks for informing us of your situation. We are extremely sorry you have been targeted by thieves. We will email you directly to get further details so we can open a customer relations case on your behalf.

      Thanks.

  36. After nearly a 2 month wait for a replacement Catalytic Converter I am now told by my Dealership that Toyota cannot give a promise date as they cannot get replacement parts from their Supplier. Not acceptable – while Toyota is not responsible for the thefts they are doing nothing to encourage me to have another Toyota.

    1. Hi Tony,

      Thanks for getting in touch and we are deeply sorry you have been targeted by thieves. Unfortunately, due to unforecasted demand from the recent crime wave for Catalytic Converters we, and our supply chain, are unable to keep up with demand. As a result, we do not know when parts will become available and cannot provide an accurate ETA. However, please be aware we are doing everything we can to ensure parts can be found as quickly as possible and working with our European counterparts to make sure this is resolved as quickly as possible.

      Once again, we are extremely sorry to hear you have been impacted by this situation. If you would like to discuss this further, please feel free to contact our customer relations team whose contact details you can find via this link: https://www.toyota.co.uk/contact-us/

      Thanks.

    2. I am in the same position. My cat converter was stolen from my Auris Hybrid and since 18 July I have been using a small courtesy car with no sign of any replacement cat converters being available. What are Toyota doing? Why does it take months to get replacement parts, they know about the spate of thefts but do not appear to worry about their customers.

      1. Hi Ricky,

        Thank you for contacting us. We are deeply sorry you have been a victim of this crime.

        The recent rise in the value of such parts for recycling outside the UK has meant that police forces have seen a very significant rise in these offences in the last few months. This sudden rise is one we could not have envisaged set against many years of low incidents of theft. This has impacted our ability to source enough of the parts we need in some cases, for which we sincerely apologise; but we are taking urgent action to address this with our suppliers.

        We have seen a huge rise in demand for parts due to the recent crime wave for Catalytic Converters in certain areas of the UK. We, and our supply chain, are unable to keep up with demand for this essential part. Unfortunately, there is no alternative part available which could be used in repair as a replacement. However, please be aware we are doing everything we can to ensure parts can be found as quickly as possible and working with our European counterparts to make sure this is resolved as quickly as possible.

        We will email you directly to get further details so we can open a customer relations case on your behalf.

        Thanks.

    3. I want to really echo disgust at the lack of information from Toyota about this issue. I bought an Auris 8 days ago and it was hit yesterday in broad daylight in a very well populated place. If I had known about this before hand I would never have purchased the car. For me it is now a waste of money given that I can never trust parking it. As soon as it is repaired, when ever that will be I will be selling at a probable loss buying something more reliable. I am utterly disappointed in Toyota for selling this car on without installing the Catlock system to it first or making me aware of the issues.

      1. Hi Pete,

        Thanks for getting in touch. We are so sorry to hear that your vehicle has been targeted by criminals. We will email you to find out more details and open a customer relations case on your behalf.

        Thanks.

    4. My 64 Auris had the catalytic converter stolen and I called my local Toyota garage Jemca, to see if there was a lock available.They told me that there had been a spate of thefts in the area but i’m very disappointed that none of this was mentioned when i took my car in for it’s MOT and service the week before!!!! I would have happily paid the £250 that was quoted to get the catloc fitted at that time. This is less than the insurance excess that I now need to pay. However, they only mentioned that the tyres could be changed and were trying to push the extended warranty. I think Toyota really need to let their customers know that the car is being targeted and that they can do something to prevent it. It’s failing their duty of care.
      I’ve been told that there is a 10 week wait for genuine parts as the catloc can only be fitted to a genuine Toyota catalytic converter. We are out of pocket and the premium will go up too. I’m also worried that the car will be targeted again and again and may need to sell it. Also if you do get the catloc added you need to let your insurance know as they consider it an accessory.

      1. Hi Karen,

        Thanks for getting in touch. We are sorry to hear you have been a victim of this crime. Earlier this year we posted guidance online for customers, including police advice and wrote to all our dealers asking them to direct customers to this information.

        We have also introduced, at a reduced price, a “Catloc” device, which can help to deter theft and we are taking further action to ensure the price of fitting a replacement catalytic converter at a Toyota approved service centre is minimised.

        We have seen a huge rise in demand for parts due to the recent crime wave for catalytic converters in certain areas of the UK. We, and our supply chain, are unable to keep up with demand for this essential part. Unfortunately, there is no alternative part available which could be used in repair as a replacement. However, please be aware we are doing everything we can to ensure parts can be found as quickly as possible and working with our European counterparts to make sure this is resolved as quickly as possible.

        We will email you directly to get more details to put you in touch with our customer relations team.

        Thanks.

  37. Wife and daughter unable to prevent theft of catalytic converter by three people in balaclavas from Toyota Prius Plus parked directly outside house on well lit North London street. Despite always using Toyota main dealers for all servicing and repairs and being signed up for all alerts and the like it is only by visiting this blog post-theft that the issue has come to my attention. It is apparent that Toyota are well aware of the design flaw and well aware that Prius are being targeted yet wholly failed to take any step to bring this to my attention, thereby placing my family in immediate physical danger. Having previously enjoyed ownership of the Prius Plus, it seems the only way forward is to now sell it and replace with a more secure vehicle.

    1. Hi David,

      Thanks for getting in touch. We are extremely sorry you have been a victim of this type of crime and for the stress this may have caused your family. We are working hard to support all our customers who have been impacted by this situation and have emailed you regarding opening a customer relations case on your behalf should you like to discuss this further.

      We appreciate this is an incredibly difficult situation and once again we are sorry you have experienced this.

      Thanks.

      1. Equally dismayed that owners have not been notified, 2013 Auris HSD Catalytic Converter sawn off at the local park and ride on a Friday in July and fixed nearly 2 months later. I was at work that July weekend without the use of a car, and had spent hours notifying WM police, transport police and car insurance (claimed under my ‘no claim discount’ years). This has compounded my worries returning to work after a prolonged illness. The saga continues, after 2 months in the repair garage the car airconditioning has stopped working and cannot be regassed. More phone calls, another appointment at the dealership garage for air conditioning diagnostics arranged. From the comments here, sounds like yet another phone call to dealership for a Catloc to be fitted, at my own cost. Workplace colleagues have all been told about this new form of theft, they had to know why I kept running late for work and had to cover me. Owning a Toyota is meant to be economical, this year it has certainly not been the case!

        1. Hi there,

          Thanks for messaging us. We are so sorry you have been impacted by this situation. We will email you to get further details so we can open a customer relations case on your behalf.

          Thanks.

          1. Thank you for opening the customer relations case and the offer of a Catlock for the discounted price of £250. However, received a phonecall from Vantage Toyota to say that there is no Catlock stock available till December day before fitting. Toyota, please offer a workable solution to your dealerships as sadly I have no choice but to start looking for another car without this design flaw.

    2. Let us hope that the Police are planning a “sting operation” to close down the trade that is obviously driving this. Unfortunately people seem to happily attract these people into their areas by leaving scrap metal and domestc appliances out for them to take away – thus allowing them time for studying the cars and properties for later.

    3. So sorry to hear this – and totally agree with your comments. As well as the Prius, the Auris is also being targeted – 2 months down the line and still no predicted date of the replacement cat. I’ve spoken to local press, but this needs to hit the national press as it is clearly now becoming a personal safety issue. I wish you well in sourcing a replacement cat, and like you, I will not be buying a Toyota again (after years of repeat purchases)

      1. Hi there,

        Thanks for getting in touch. This is not a design fault from a Toyota manufacturing perspective. Most vehicles have their Catalytic Converter in a similar place due to the nature of the part. The valuable metals and location of the part make it susceptible to thieves. This is not exclusive to Toyota vehicles and is an industry wide issue.

        Thanks.

  38. I just had my catalist converter stolen from my Toyata prius plus while attending a hospital appointment with my pregnant wife. Car was parked in the hospital car park, when I returned to the car the security guard was there with some members of the public who had witnessed the theft. It appears that they had stolen the cat converters from three other Toyota hybrid vichels in the car park. The police appears not to car as this seems to happen all the time. I am a firm believer in that “crime does not pay” but I really have to now say in the case of these thieves is does pay because they robbed 3 converters in a space of 10min and if each was sold at £500/£600 each then that’s just under £2k for 10min work, cant say I know many people that earn that sort of money for the hard work that they do.
    My insurance company is happy to replace it on the basis I pay £500 excess and then have to wait for the part, which who know how long it will take as there is a back log toyota cat converter dur to the volume of it being stolen. I am disappointed that toyata is not fitting anti theft mechanism on these as standard because of the number of robbery their models.
    It appears that everyone gains from such unfortunate situation except for the owner/driver as the cost/loss comes al our expense. Thieves gain from the proceeds of their theft, insurer gains from the excess and increase in the renewal premiums, toyata gains from the sales of new cat converters and this additional “so called” catlock. We the owners lose!!!
    I have now decided to have a copy cat converter fitted at a fraction of the cost which I now understand many others are doing in the uk because the thieves dont target these as they are not made from this so called “precious metals”. I recommend others do the same so toyata start listening to what their consumers are saying. A copy new cat converter from most repeatable garage will cost between £450 to £600 depending on the model and works exactly the same.
    I really like toyata cars but very disappointed toyata has not done something about this situation, then again maybe if the do it may mean less sales for cat converter parts but in long term I can see this leading to less sales in toyata car sales. Cant blame who choese not to buy toyata!

    1. Hi Muhammad,

      Thanks for getting in touch. We are extremely sorry to hear you have been targeted by thieves and for the inconvenience and stress this may have caused.

      Toyota has been working very hard to combat this industry wide problem regarding Catalytic converter thefts. As a result, Toyota have developed a Catloc range of accessory which is a bespoke device designed specifically for effected Toyota models with the aim of deterring opportunist thieves and has been available in the Toyota network since January 2019.

      The Catloc protects the components at each end of the catalytic converter, it’s made of marine-grade stainless steel and attached with anti-tamper fixings that comes with a marking kit that chemically etches a unique serial number into the catalytic converter. Its quality and effectiveness is reflected in the fact it has been included in the International Security Register, approved by UK police and accredited by Thatcham Research, the official research centre for the motor insurance industry. Toyota is supplying and installing these parts through their network so the Catloc part is readily available to fit. Toyota insurance will fit the Catloc to help prevent the theft and this is a proactive step we are taking to help our customers.

      In addition to this, a letter was sent out addressed to all the registered owners of generation 2 Prius stating the rise of this type of crime within the UK. Additionally, we have notified all of our Toyota network within the UK of the problem and advised them to make contact where they feel it is necessary. However, we are still trying to react to this rise of theft in a proactive manner with the development we have no control in.

      Once again, we are extremely sorry you have experienced this situation and would recommend contacting our customer relations team whose contact details you can find via this link, if you would like to discuss your case further: https://www.toyota.co.uk/contact-us/

      Thanks.

    2. My daughter did this (Honda Jazz) a Cat must have these expensive metals otherwise it won’t work and the car will fail the emission test that is in the MOT. A thief under a car will not know or care if it is original or a copy. Possibly a kid just following orders. The police need a sting operation to squash the trade.

  39. I bought my Toyota auris estate (2015 plated) from Anold Clark on the 21 of August 2019.On the 27 of August 2019 (6 days later) I got my catalyst converter and lambda sensor removed from the car while I was parked at the morisson supermarket car park in Hunslet Leeds.A Citroen car parked by my car and within 2 minutes my car is jacked up and they remove the catalyst converter and the lambda censor.This happened at 3 o’clock in the afternoon in a very busy car park.
    I blame Toyota why making it so readily available to thieves. Now the car is at a local garage and the parts are not available.
    The waiting game continues
    The police said they cannot do anything as they cannot recognise the reg of the Citroen and they have closed my case.All I got was a crime number
    I feel miserable

    1. Hi Lamin,

      Thanks for getting in touch. We are deeply sorry you have been targeted by thieves and for the stress this may have caused. We appreciate this is an incredibly difficult situation and have emailed you regarding opening a customer relations case on your behalf if you would like to discuss this further with our team.

      From a manufacturing perspective, this isn’t a design fault. Most vehicles have their Catalytic Converter in a similar place due to the nature of the part. The valuable metals and location of the part make it susceptible to thieves. This is not exclusive to Toyota vehicles and is an industry wide, UK issue.

      Once again, we are extremely sorry you have experienced this.

      Thanks.

  40. Catalytic Converter stolen yesterday from outside my house and I was in – saw and heard nothing until I went out to use the car 10 minutes after the act. Have it all on a neighbour’s CCTV – reported to the police – by the evening they said they could do nothing about it and the case was closed!
    Had no idea this was a problem but the police certainly don’t seem to want to catch anyone!

    1. Hi Ian,

      Thanks for getting in touch and we are extremely sorry to hear you have been targeted by thieves. We appreciate this is an incredibly difficult situation and have emailed you regarding opening a customer relations case on your behalf, in order to discuss this further. Once again we are deeply sorry you have been impacted by this.

      Thanks.

      1. Just purchased a 2015 Auris from main dealer at the beginning of August and had the Cat stolen on 27 August. I am amazed that I was not warned by the salesman about this issue as it seems obvious that Toyota has been aware for some time. Surely Toyota sales people should be sharing this with prospective customers. Once the car is fixed I will be asking for a full refund.

        1. Hi Paul,

          Thanks for getting in touch. We are extremely sorry to hear you have been targeted by thieves. We are working hard to support all our customers who have been impacted by this situation and have emailed you regarding opening a customer relations case on your behalf, if you would like to discuss this further.

          Once again, we are deeply sorry you have experienced this and would appreciate the opportunity to support you further with our customer relations team.

          Thanks.

    1. Hi there,

      Thanks for getting in touch. Most vehicles have their Catalytic Converter in a similar place due to the nature of the part. The valuable metals and location of the part make it susceptible to thieves. Unfortunately, because of this, this is a general theft issue across all cars. We are currently working to continue taking proactive action against this development we have no control in.

      Thanks.

        1. Hi there,

          Thanks for getting back in touch. At this time, we don’t currently have a Catloc available for this vehicle. However, please be aware we are continuously monitoring this situation in order to take proactive action against vehicles deemed most at risk.

          Thanks.

  41. Toyota UK,
    I had my cat stolen in July which cost me about £1000 in uninsured losses and £250 for the Auris 2 catloc (when it eventually became available).

    I’m happy with the catloc and hope that it will deter these organised criminals who are specifically targeting the Toyota Auris and Prius (confirmed by insurance and recovery company), due to the high content of platinum/palladium in the cat and its accessibility to be removed quickly.

    Now that you have this solution available, I do believe you should be contacting all customers to inform them of developing security risk so they have the opportunity to install the catloc before becoming a victim and unhappy customer.

    Thanks,

    Shaun.

    1. Hi Shaun,

      Thanks for getting in touch and we are extremely sorry you have been a victim of this type of crime. Our network are aware of the situation and have been advised to contact customers where they feel it is necessary. We have also contacted registered owners of generation 2 Prius customers directly are also regularly updating our blog post. We are working with all areas of the business on this issue as we try to react to the theft in a proactive manner with the development we have no control in. Regarding this, we appreciate your feedback and we will pass your comments along to the relevant teams.

      Please feel free to get back in touch if you have any further questions.

      Thanks.

  42. I’ve got my 07 Prius CAT stolen from just outside my house in Brentwood Essex in the early hours of Monday the 19th of August; Right before driving down Cornwall for my summer holiday. Got a courtesy car only 2 days later and after pushing so much for it otherwise they had asked me to wait until Friday (That would have been the entire week)!
    Struggling to sleep since I got my car back repaired. Decided to sell it after reading and watching freaking videos on YuoTube. There does not seem to be anything to do. The Police are treating these as minor crimes. I look at it as one of those situations where they are waiting for someone to get hurt either them thiefs themselves or us victims. It’s just a matter of time. Then I wonder whether they will finally catch them. I don’t think they ever have been. Frankly I doubt, at least not here in the UK! From those videos you can see it’s pretty much always the same guys. Although, I’m pretty sure it’s a big criminal organisation and it should be treated and fought against as such!

  43. Hi everyone!

    Sorry Toyota, but I do not trust you any more as catalytic converter were stolen first in May from my Toyota Prius and now in August from Toyota Auris.
    I want to get rid of Auris as soon as it will be repaired.
    After almost 20 years driving Toyotas different models I do not want to be involved with it .
    It’s really pity as I and my husband used to love our Toyotas.

    1. Hi Ava,

      Thanks for getting in touch and we are deeply sorry to hear you have been a victim of this crime. We are working hard to support all our customers who have been impacted by this situation and would appreciate the opportunity to discuss your case further with our team. With this in mind, we have emailed you regarding opening a customer relations case on your behalf.

      Thanks.

  44. And yet another… Auris Sporting 2016. This week.. directly outside my house. Taken away to repair shop who then call me to tell they have 14… repeat 14! In their yard Auris or Prius. Does this not imply a non fitness for purpose if they are so easily removed? And now there is an estimated month wait for replacement part. Toyota.. you make a good car but this is a serious flaw that needs addressing if you want to keep your name and customer retention. £350 excess! Insurance quote will go up! Self employed so miss two days work before courtesy car arrives! (With a month delay good job I pay for one). Then…. sleepless nights in case it happens again! £250 for security lock… (does it work?). Not good! not good at all.

    1. Hi Jon,

      Thanks for getting in touch. We are extremely sorry you have been targeted by thieves and for the stress this may have caused. From a manufacturing perspective, this is not a design fault as most vehicles have their Catalytic Converter in a similar place due to the nature of the part.

      Unfortunately, due to the unforecasted demand in these parts we have been unable to keep up with replacements. However, please be aware we are doing everything we can to ensure parts can be found as quickly as possible and working with our European counterparts to make sure this is resolved.

      Our bespoke Catlocs are designed to prevent opportunist theft and is made of marine-grade stainless steel and attached with anti-tamper fixings. It has also been included in the International Security Register, approved by UK police and accredited by Thatcham Research.

      We would appreciate the opportunity to discuss your case further and have emailed you regarding opening a customer relations case with our team.

      Thanks.

  45. My Cat Converter got stolen today and I heard so many other toyota cars have same problem. I don’t know why Toyota not doing anything. Im thinking going BBC watchdog.

    1. Hi Yasir,

      Thanks for getting in touch. We are extremely sorry to hear you have been a victim of this type of crime and have emailed you regarding opening a customer relations case with our team on your behalf. We appreciate this is a difficult situation and would like to discuss you specific case further.

      Thanks.

      1. I left a comment about mine getting stolen last week, and the comment was removed. I also called the customer services and their reply was not satisfactory. I wanted to know if they were notifying all their customers at point of sale, to which they didn’t really reply. Would have happily had a catloc fitted. BBC Watchdog here I come.

        1. Hi Andrew,

          Thanks for getting in touch. We monitor all the blog comments before they are published in order to send effective responses to any comments or concerns. Unfortunately, this can cause a delay, however your comment has now been responded to. In regards to you other query, we have notified all of our Toyota network within the UK of the Catalytic converter theft issue and advised them to make contact where they feel it is necessary.

          Once again, we are sorry you have been a victim of this crime and for the inconvenience this may have caused.

          Thanks.

          We appreciate the

    1. Hi Iain,

      Thanks for getting in touch. Most vehicles have their Catalytic Converter in a similar place due to the nature of the part. The valuable metals and location of the part make it susceptible to thieves. Unfortunately, because of this, this is a general theft issue across all cars. We are currently working to continue taking proactive action against this development we have no control in.

      Thanks.

  46. Just had my cat stolen from 2014 Auris– and I hold Toyota responsible. After reading through all these comments, it is clear that Toyota knows there is a problem, has not warned customers, and the cat-loc recommendation has proven to be ineffective– or, even worse, resulted in greater damage when the cat converter was stolen anyway. We were meant to leave today on a driving holiday, but now instead stuck at home sorting through insurance and hoping the car can be fixed in the coming weeks– have lost money on hotels booked and events missed– will Toyota make this up to us? Don’t tell me to contact customer service if all they will do is tell me to get a cat-loc. I bought this car two months ago, trusting Toyota’s reputation for good hybrid cars. Now I will tell anyone: steer clear from Toyota. There should be a class action suit.

    1. Hi there,

      Thanks for getting in touch and we are extremely sorry you have been a victim of this type of crime and the impact it has had on your plans.

      We are working to support all customers impacted by this crime whilst we work to take action against this issue and therefore have emailed you regarding opening a case with our team on your behalf if this is something you would be interested in, in order for us to discuss your case further.

      Thanks.

      1. How are you supporting us? At most it seems to be a recommendation to fit a catloc, which is not effective anyway against a thief with a power tool (generally this will be the case).

        1. Hi John,

          Thanks for getting in touch. Our customer relations team are working hard to assess each case as we continue to react in a proactive manner to this development we have no control in. If you have experienced this issue and would like to discuss it further, we would recommend contacting our customer relations team whose contact details can be found via this link: https://www.toyota.co.uk/contact-us/

          Thanks.

    2. My Toyota Prius 2006 model Catalytic converter was stolen last week on 22nd August 2019 and to date we are still waiting for news as we were told it was ready to collect on 28th August from the garage only to find out the warning light to had come on and had to go back to the garage and have use of the courtesy car until the insurance decide if they can continue with the work, when the garage did a diagnostic check the thieves had damaged the CPU (the brain) in the Pruis by doing what they did! So angry with them…….. then a neighbour on our street told us his Cat/Conv got stolen the day after ours and his car was on his drive!! Still waiting for the MET police to contact us!!

      1. Hi Christine,

        Thanks for getting in touch. We are extremely sorry to hear both you and your neighbour have been targeted by thieves. We appreciate this is an incredibly difficult situation and have emailed you regarding opening a customer relations case on your behalf in order for us to discuss your situation further.

        Once again we are deeply sorry to hear about your experience and for the stress this may have caused.

        Thanks.

        1. We are incredibly sorry for the inconvenience Christine. Unfortunately, we have been unable to email you using the email address associated with your account.

          In this case, we would recommend either contacting our customer relations team directly whose contact details you will be able to find via this link: https://www.toyota.co.uk/contact-us/

          Or, if you would prefer to, feel free to private message us on Facebook or Twitter and we would be able to open the customer relations case on your behalf.

          Thanks.

      2. Yes I wonder if you can help me I am waiting for my new car a Chr I have been looking at all these cat’s but they don’t seem to be anything about other models in the Toyota range please can you let me know thanks yery much Robert Gladman thanks

        1. Hi Robert,

          Thanks for getting in touch. Most vehicles have their Catalytic Converter in a similar place due to the nature of the part. The valuable metals and location of the part make it susceptible to thieves. Unfortunately, because of this, this is a general theft issue across all cars. We are currently working to continue taking proactive action against this development we have no control in.

          Thanks.

    3. Apparently they have notified the owners of the Prius, but mine too was Auris, why have they not notified Auris owners?

      1. Hi Andrew,

        Thanks for getting back in touch. At this time, we are working with all areas of the business on this issue and are still trying to react to the rise of thefts in a proactive manner with the development of this crime we have no control in. Please be aware, we are continuously monitoring and working to take action against this situation.

        Thanks.

  47. My catalytic converter was nicked this week. 2014 Auris hybrid parked on the street in North London. Waiting to find out when it will be repaired and how much it will cost. The repair shop had four this week, all Toyotas. They also service VWs, Hondas and Audis. Almost all of the catalytic converter thefts are Toyotas.

    1. Hi Andy,

      Thanks for getting in touch and we are extremely sorry to hear you have been a victim of this type of crime. We are trying to support our customers as much as possible through this difficult situation and have emailed you regarding opening a customer relations case on your behalf.

      Thanks.

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