Toyota hybrid storage

Will my Toyota hybrid be okay if I don’t drive it for a long time?

As the UK government has instructed the nation to stay at home and only venture out for specific, essential reasons in light of the Coronavirus (Covid-19) situation, many of us are being encouraged to park our cars if we can. Some owners of Toyota hybrids might be wondering what will happen to their car during long periods without use, particularly when it comes to the level of charge in the batteries.

The reassuring news is that no difficult car maintenance is necessary. However, there are some tips that, if followed, can help ensure your Toyota remains in tip-top condition during an extended layoff.

Toyota hybrid storage

To recap, Toyota hybrids generally contain two batteries: a 12-volt battery (which powers systems such as the headlamps and audio) and a high-voltage hybrid system battery (which supplies the power to start the combustion engine and drive the electric motors).

The simplest way to maintain charge in both of these batteries is to simply go through the normal start procedure: press the ‘Start’ button with your foot on the brake and ensure the ‘Ready’ light is illuminated on the dashboard (you don’t have to keep your foot on the brake thereafter, but ensure your vehicle’s transmission is in ‘Park’ and the parking brake is engaged).

We recommend you put the car in ‘Ready’ mode for about 60 minutes before switching it off again and repeat the process at least once a week, providing you can carry out this procedure while adhering to the government’s advice regarding social distancing and Coronavirus (Covid-19). Please do not leave your car unattended when it is in ‘Ready’ mode.

Toyota hybrid storage

During the time that that car is in ‘Ready’ mode, you may hear and feel the internal combustion engine kick in; this is a normal part of the self-charging process. You might be tempted to switch on the radio to pass the time, or turn on other systems, but bear in mind these will consume small amounts of electrical power so it is preferable to leave them off.

Ensure the handbrake is on; there’s no need to go for a drive, although we must stress that this procedure should take place in a well-ventilated area – something to consider if you park your vehicle in a garage.

What if my Toyota isn’t a hybrid?

Our petrol and diesel cars only have a 12-volt battery, which provides the power to start the engine in addition to the other systems mentioned above. Regular start-up of the vehicle on conventional petrol and diesel engines needs approximately 20 minutes of running to put back into the battery what you remove on start up, so to maintain this battery we would suggest 60 minutes of running at least once a week.

Is there anything else I need to do?

Whether you own a hybrid or a Toyota equipped solely with an internal combustion engine, there are a few other easy car maintenance points that can ensure your Toyota hybrid remains healthy and happy during an enforced hibernation. Again, please adhere to the latest government advice regarding social distancing.

  • Check the tyre pressures are fully inflated to the recommended level and top-up if necessary. It can be a good idea to repeat this process when you first drive your car after a long period of inactivity.

Toyota hybrid storage

  • Clean the car thoroughly inside and out. If you are storing your car in a garage, make sure the vehicle is completely dry before you put it away.

Toyota hybrid storage

  • If you do plan to store your car in a garage, ensure the chosen storage area offers plenty of ventilation. If the space is secure, you could consider opening one of the car’s windows a small way to ventilate the interior. If you do this, you might have to change your car alarm’s setting to prevent it setting off the intrusion sensor – please consult your car’s manual for more information.

Toyota hybrid storage

  • It can be beneficial to leave the vehicle with the parking brake disengaged to prevent the brakes from binding, but only do this if you are certain the car is on level terrain and isn’t going to move. Ensure the transmission is set to ‘P’ for park and place wedges or chocks, if you have them, under the wheels.
  • If you have a 12V battery trickle charger, or a solar panel charger, and are confident using them, then these are a good option to keep the battery fully charged while the vehicle is stationary for a period of time.
  • If your vehicle is equipped with smart entry and start but the system isn’t operated for a long time, a battery-saving function will automatically be activated to prevent the electronic key battery and the 12-volt battery from being discharged. Battery depletion in the key is minimised by stopping the electronic key from receiving radio waves. On many models equipped with this system, it is possible to manually put the key into battery-saving mode, so please consult your car’s handbook for more information. If you aren’t planning to drive your car for a long time, consider putting the smart key in a safe place and not carrying it around with you in your pocket. This will prevent the car from ‘waking up’ unnecessarily should you happen to walk near it in your garage or driveway.

 

  • If the vehicle will be kept on private property (such as inside a garage) for the duration of its storage, you could consider applying for a Statutory Off Road Notification (SORN). This informs the DVLA that the car is off the road and you will receive a refund of any remaining full months of tax. However, you won’t be able to drive your car legally until you tax it again, so it is only advisable if you are positive you won’t use your car for a long time. You can read more information about how to SORN your car here.

Read more Toyota GB’s latest statement on the Coronavirus (Covid-19) situation

Comments (110)

  1. I am having an issue restarting my Toyota auris hybrid. I use my car every 2-3 days but unable to start battery as it was low. Had to jumpstart battery again and it was fine for an hour when driving around. Didn’t start a car properly after this all of sudden. Any advice from you would be greatly appreciated.

    1. Hi Ariff,

      Thanks for getting in touch. We’re sorry to hear you’re having issues with your Auris battery. Your nearest Toyota centre is best placed to help you with this. We will email you in order to gain additional details and put them in touch with you directly.

      Thanks.

  2. After my own lockdown of 10 weeks my 2018 Prius Plug-in Hybrid is itself now in lockdown – totally dead, everything!How can it be brought to life again?

    1. Hi Bill,

      Thanks for getting in touch. We’re sorry to hear that. Your nearest Toyota centre are best placed to help you with this. We will email you in order to gain additional details and put your nearest dealer in touch with you directly.

      Thanks.

  3. Thank you so much. The tips are useful. I was too late to read this. However I was already running my engine approx 10 min once a week and though it would be sufficient to keep the batteries charged. My vehicle this week is completely dead and even the manual key is not letting me in. Is there any tip for me to at least unlock the vehicle and try to start my engine ? Only if I can unlock the vehicle I can try a jump start.

    1. Hi Yogesh,

      Thanks for your message. We’re sorry to hear about this. Your nearest Toyota centre are best placed to help you with this. At this time most of our workshops are now fully open and we will email you to gain additional details and put your nearest dealer in touch with you directly.

      Alternatively, if you would prefer to contact the dealer yourself, you can find your nearest dealer’s contact details via this link: https://www.toyota.co.uk/dealers/#/iframe/https%3A%2F%2Fforms.toyota.co.uk%2Ffind-a-dealer

      Thanks.

    2. I had the same, use the manual key, turn to the left firmly and it should go a 1/4 turn. Open the door to pop the hood. Battery will need charging but be sure to read the initialisation procedure for when you reconnect it

  4. I can’t even get into my hybrid corolla to pop the bonnet or move it to a place to connect the battery to another car😔

    1. Hi Naomi,

      Thanks for getting in touch. We’re sorry to hear about the issue you are experiencing with your Corolla. Your nearest Toyota centre are best placed to help you with this. At this time most of our workshops are now fully open and we will email you to gain additional details and put your nearest dealer in touch with you directly.

      Alternatively, if you would prefer to contact the dealer yourself, you can find your nearest dealer’s contact details via this link: https://www.toyota.co.uk/dealers/#/iframe/https%3A%2F%2Fforms.toyota.co.uk%2Ffind-a-dealer

      Thanks.

  5. 3 days back I kept my car 60 minutes in Ready mode today my car has breakdown and I am still under 5 year warranty . What should I Do please suggest. Do I need to pay money to get battery checked for any leakages?

    1. Hi Jagadeesh,

      Thanks for getting in touch with us. We can’t really say whether you would have to pay or whether it would be covered by warranty as it would all depend on the diagnosis. For more specific information on this we would recommend discussing it with your Toyota centre. As you are having issues with your car, we will email you to gather further details and put your nearest dealer in touch with you directly.

      Thanks.

  6. I parked up my Toyota Prius 2010 for few weeks coz of lock down now my hybrid battery is gone ☹️ .

    1. Hi there,

      Thanks for getting in touch. We are sorry to hear about this. Your nearest Toyota centre is best placed to help you further with this. We will email you in order to gain additional details and put your nearest dealer in touch with you directly.

      In the meantime, you will be able to find advice on ‘steps to take in an emergency’ in your owner’s manual which you can access here: https://www.toyota.co.uk/tme#/my-toyota/eManual

      Thanks.

  7. I have an Auris Hybrid and although I have been starting the vehicle regularly and driving it around in my drive/parking area…I went to my car today and I cannot unlock it…? I suspect I have not done enough to maintain the battery but I can’t open the car to lift the bonnet and charge the small battery…my manual is in the car so I can’t refer to that either..What can I do please..?

    1. Hi Terry,

      Thanks for getting in touch with us. We’re sorry to hear this. We would recommend contacting your nearest Toyota centre for further help with this. Following Government advice, our Toyota centres are closed but do remain contactable to discuss your motoring needs. We will email you to gain further details in order to put your nearest centre in touch with you.

      In the meantime, you can also access your owner’s manual here: https://www.toyota.co.uk/tme#/my-toyota/eManual

      Thanks.

    2. Hi Terry,

      Sorry for any inconvenience, however unfortunately we are having trouble emailing you with the address associated with your account. In this case, we would recommend contacting your nearest Toyota dealer directly. You can find their contact details via this link: https://www.toyota.co.uk/dealers/

      Please do get back in touch if we can help with anything else.

      Thanks.

  8. Hello, after around 5 weeks not moving found yesterday that my CHR Hybrid wouldn’t start and that the battery was dead flat. We’ve used a trickle charger and the 12v battery is now full and the engine starts etc. however there are error messages saying Hybrid Malfunction and for Pre-Collision. I have been lucky in being able to continue working for the NHS from home however am now in need of it. It had a service just before the lockdown

    1. Hi Jay,

      Thanks for getting in touch with us. We’re sorry to hear you are having issues with your C-HR. We will email you directly in order to gain additional details and put you in touch with your nearest centre as they are best placed to help you further.

      Thanks.

    2. Hi Jay
      Could you please let me know the type/make/model of the trickle charger you have? I have the same issue as yours and I need to take my CHR to the nearest Toyota dealer.
      I need to charge my battery so that I can take it to the Toyota dealer.

  9. Hi
    My Toyota Yaris Hybrid T4 1,5 CVT battery is dead and am unable to start the car. I have bought a 6 in 1 Jump starter power pack from Halfords to start jump start the car. I would like to know if the 12v battery which is located under the rear passenger seat is a Lead Acid battery and if it is OK to jump start with the power pack as it says it is for starting a 12v lead acid battery. Nowhere in the manual does it say what type of battery it is.

    Thanks
    Manogaran

    1. Hi Manogaran,

      Thanks for getting in touch. Could you please provide us with your reg? We can then look into this further for you.

      Thanks.

        1. Hi Manogaran,

          Thanks for sharing this. As a ‘rule of thumb’ a hybrid vehicle has an AGM battery. Once you gain access to the battery you will be able to see an AGM stamp/label. If there is no AGM it will be a normal lead acid type.

          Thanks.

  10. I have a 68 reg CHR and same as most others have been on lockdown and not driving the usual 700 miles or so/week. This afternoon car would not start. Message came up EPB not available. What is EPB? Will a boost link from another car start the car?
    Owners manual says start the car every few months (Owners manual Page 30 “Charging the hybrid battery” My car was last moved 30.03.2020.
    Your response would be appreciated. Cards to post and long walk to the post box!

    1. Hi Malcolm,

      Thanks for your message. The EPB is the electric parking brake.

      There are steps available in your owner’s manual for if you have a set of jumper (or booster) cables and a second vehicle with a 12-volt battery available. If you choose to try this method, please be careful when carrying it out and only try it if you feel comfortable enough to do so.

      However, please also be aware part of this advice is to have the vehicle inspected at any authorised Toyota retailer or Toyota authorised repairer, or any reliable repairer as soon as possible. Following government advice our centres are currently closed, however do remain contactable to discuss your motoring needs. If you would like to provide us with your postcode we can find your nearest centre and their contact details for you. We wouldn’t make your comment containing your postcode public.

      Alternatively, for any immediate help as your car won’t start, you could also consider contacting your roadside assistance. If you are covered by Toyota roadside assistance, you can contact our team directly on 0800 246 824.

      Thanks.

      1. Well to tell the truth is what is the profit to do so ? I mean seriusly 1 hour of working for a hybrid ! its non sence sine the hybrid car wont charge it at once but it will kick in and turn of itself as the battery will be emptying ! and this is a serius question when it comes to CHR hybrid I have also the same model i have it 3 years and the car did it twice the car couldnt start a year ago and couple of days ago also! So Toyota did not know whats gonna happen with this battery in this car when toyota designing this car??? Of course you know that the owners gonna have starting problems you are mechanics not me ! SO WHY DID’INT YOU USE A PHOTOVOLTAIC PANEL ON THE ROOF???? WHY???

        1. Hi there,

          Thanks for getting in touch. We’re sorry to hear you’re unhappy with your C-HR. We would recommend contacting Toyota in your region for further help with this.

          Thanks.

  11. Hello,

    I have an Auris 2011 hybrid. Like everyone else, I have t used it in a while, today when I tried to start it I can manage to turn it on but the Ready light won’t come on. I have a lot of warning signs (the car didn’t have any issues before lockdown and passed the MOT recently) but not the ready light. I can’t open the windows or anything or put the car in any mode other that parking, radio doesn’t work etc. Since the Ready light isn’t on is it worth it staying in the car like this for a while or not worth at all? Thanks for your help!

    1. Hi Nathalie,

      Thanks for getting in touch with us. The READY light does need to be on in order for the charging process to take place. Based on the information you’ve shared with us, we would recommend contacting your nearest Toyota centre for further help. If you could please provide us with your postcode, we can find the nearest centre and provide you with the best way to contact their team at this time. We won’t make your comment containing your postcode public.

      You will also be able to find advice on steps to take in an emergency in your owner’s manual which you will be able to find here: https://www.toyota.co.uk/tme#/my-toyota/eManual

      Thanks.

    2. Hi Natalie – I’ve got the same issue with my 2013 Auris (12v battery replaced two years ago) My battery was flat a couple of weeks ago so I trickle charged it and followed the Toyota advice about leaving it in Start mode for an hour. I last drove it 4 days ago and today all the lights came on except the Start light! I read on another blog that someone had success by keeping their foot on the brake pedal and continually pressing the Start button until the Ready light came on. That’ll be my next action if the trickle charge doesn’t work. Did you manage to resolve your issue?

      1. Hi Derek,

        Thanks for your message. If you continue to experience any issues with the READY light not appearing, do let us know. If you were to share with us your postcode (which we would not make public) we can get the contact details for your nearest centre. Our technicians would be best placed to help you further.

        Thanks.

        1. Hello, I have the same problem it seems. It’s a 2011 Auris Hybrid. I last drove the car 5 days ago with no problem. When I press the start button, the dash lights up. I can see from the display that the main battery is fully charged. Aircon works but no radio. Dash lights remain on. I have a service plan with my local RRG Toyota and the car was serviced and MOTed just a few weeks before lockdown.

          1. Hi Luann,

            Thanks for getting in touch. We’re sorry to hear this. In this case we would recommend discussing this further with your nearest Toyota centre as they remain contactable at this time and are best placed to offer specific advice. We will email you to gain additional details and put you in touch with them.

            Thanks.

  12. Have a yaris excel 2018 smart start entry system and due to the lockdown have not used it for over 4 weeks, it is in my garage and when I came to start it today it would not turn over, sounds like the battery would you say? If I get a battery charger and charge it until full would that be okay, the next thing what type of battery charger would you recommend for this car? many thanks julie

    1. Hi Julie,

      Thanks for getting in touch. We’re sorry to hear you’re having trouble with your Yaris. Trickle chargers or solar panel chargers are a good option to keep the battery fully charged while the vehicle is stationary for a period of time. In addition, you will also be able to find advice on steps to take in an emergency in your owner’s manual which you can access here: https://www.toyota.co.uk/tme#/my-toyota/eManual

      If you require any more specific advice for your Yaris, our Toyota centres do remain contactable via phone or email at this time to discuss your motoring needs. You can find your nearest dealer here: https://www.toyota.co.uk/dealers/

      Thanks.

  13. Thanks for the article it is useful as I have been having problems with my RAV4 Hybrid.

    I have left it unused in a garage for up to 2 months before and it turned on straight away without any issues, but when lockdown started recently I didn’t use it for maybe 2 weeks. When I tried to start it, the brake felt very heavy and the most it would do was turn on the electrics then show the message:

    High power Consumption. Partial limit on AC/Heater Operation.

    It also had the yellow warning triangle with a black exclamation mark.

    I tried a number of times until finally the battery was completely out and nothing would happen. I didn’t know anything about the problem then so wouldn’t have done that if I had known.

    I charged the battery (next to the engine not in boot) with a trickle charger for about 6 hours and then it started perfectly. After that I drove it every few days (adhering to gov guidance about going out) and each time it started without any problems. I thought the issue was solved.

    I haven’t driven it for 8 days and tried to start it this morning and again the brake was very heavy, it got enough power to show the electrics come on, but could not get to the ready stage or turn on. I have put it back on a trickle charger.

    As I previously mentioned I have left it for much longer periods before without any problems. Would you say that given this has happened twice in a shorter period there is a problem with the battery or something else?

    Thanks.

    1. Hi Charles,

      Thanks for getting in touch with us. Without being able to assess the car ourselves, we can’t accurately suggest what may be causing this. While our Toyota centres are currently closed following government advice, they do remain contactable via phone or email to discuss your motoring needs. In this case we would recommend contacting your nearest dealer as they are best placed to advise you further. You can find your nearest dealer via this link: https://www.toyota.co.uk/dealers/

      In addition to this, you will be able to find adivce on steps to take in an emergency in your owner’s manual which you can find here: https://www.toyota.co.uk/tme#/my-toyota/eManual

      Thanks.

  14. Re the 60 minute advice. The Hybrid generators are in the wheels, To charge the rear large battery under the seat the car needs to be moving. That information came from the Toyota engineers in Japan. So far as I can see the 60 minutes just uses up petrol as the generators are not connected as can be seen from the picture on the dashboard. Because the battery level was nil on my car I started it like you suggest (Ready Light on,foot on brake, press accelerator to start engine) Then I took it on the road, I live on a hill, let it run down the hill with engine running. Voila, battery charged up after five laps of the hill. Ergo, wheels turning, car charges battery. Problem solved.

    1. Hi Warren,

      Thanks for getting in touch with us. The advice detailed above has come from our technical experts here at TGB who have years of expertise with our cars and the technology within them. During the charging process we’ve described, the hybrid battery system is charging the 12-volt battery. If the hybrid battery then needs power, the engine will start to run the generator. While yes, when the car is being driven and the READY light is on, the charging process is taking place, at this time following government advice we can’t recommend any unnecessary journeys.

      Regarding the diagram you have mentioned, this is more of an indication rather than an exact depiction of what happens. The generator in the transmission system is ultimately linked to the wheels, but there are no generators in the wheels themselves.

      Thanks.

      1. Thanks for reply. It was a Toyota engineer who told me the generators were in the wheels. The illustration on the dashboard appeared to confirm this so I believed him. Where are the generators actually located? Why can’t I see that the battery is being charged if I just run the engine? Since I see a green stripe going to the battery, I assume it’s being charged OK? or have I got that wrong?

        1. Your comments further down say the car will start the engine to prevent the battery going flat. Turned off in a closed garage? Can’t be right, surely.

          1. Hi Warren,

            When this charging process is being carried out, the engine will start if the hybrid battery system needs more power.

            Hope this helps.

        2. Hi Warren,

          Thanks for getting back in touch with us. The generator is located in the transmission system. Without being able to see your car ourselves, we believe the energy level indicator you’re referring to is showing the charge of the hybrid battery system as there is no indicator that shows the charge level of the 12-volt battery. Following the above process is the best way to maintain both the 12-volt and hybrid system batteries during this time.

          Thanks.

          1. Does anyone know the exact function of the 12volt battery. That is simple to charge, once you’ve found it! If the low battery can start the engine, then why is there a jump start connection under the bonnet?

            Went to the Auris one day and the car was dead flat. Wouldn’t start. So I jump started it from my tractor, which is garaged alongside it.

            Had to drive it, so I presume that charged the hybrid battery.

            Charging the 12 volt didn’t do it.

            The book tells you about the red jump start connector under the fusebox cover.

          2. Hi Warren,

            Thanks for getting back in touch. The 12 volt battery powers smaller systems such as headlamps and audio and also turns on the relays that allow the hybrid system to ‘wake up’. Jump starting the car can recharge the 12 volt battery.

            If you experience any issues with your car’s hybrid system, we would recommend having it looked over at one of our Toyota centres. While at this time this isn’t possible, our centres do remain contactable to discuss your motoring needs: https://www.toyota.co.uk/dealers/

            Thanks.

          3. Thanks for your comments, most appreciated. It might be of interest to know that when I had recharged the battery in the way I described, which didn’t take very long and not a long distance, I put the car into the garage, but I did not lock it. I made sure the car key was well away from the car and checked that it hadn’t locked itself which it has been known to do. One week later I checked the battery and it was just as full as when I had charged it, which I found a bit surprising as I thought the alarm might have taken it down. Obviously this is a secure garage, which I suppose is important. Not an up and over job, which are very insecure. I know, I was burgled by the thieves rolling under one.

  15. Got your blog tried to go through the procedure, when I did the dash lights were all on plus the screen – sat nav radio etc How can the car charge its self with all this power being consumed during the process? i did follow your method, e.g. start button foot on peddle and got ready light on dash but as I have said all the other power consuming lights were on as well so how can it charge. Stopped now wait for advice please

    1. Hi there,

      Thanks for getting in touch with us. It is preferable to switch things like the radio off. However, the power consumption from the radio and all of the lights on the dash is very small and won’t have an overall impact during the charging process. As long as you follow the steps and advice outlined above and the READY light is on, there should be no problem.

      Thanks.

      1. I mean can I use the battery charge to charge the Yaris hybrid 12V battery without disconnect the battery
        Thanks

        1. Hi Wei,

          Thanks for getting back in touch. During the charging process detailed above, the main hybrid battery is charging the 12-volt battery. If the hybrid battery then needs power, the engine will start to run the generator.

          The simplest way to maintain charge in both the 12-volt battery and the high-voltage hybrid system battery is just to follow the steps and advice as above.

          Thanks.

        2. Hi
          Well. Wei is asking if she can connect an intelligent charger suitable for AGM batteries durectly on 12V battery terminals without disconnecting cables (cables normally powering the car). Simple. It is safe?
          Greg

          1. Hi Greg,

            Thanks for getting in touch. As mentioned in our blog post, we would only recommend trickle charging if you are confident in using them. If you choose to try it, please be careful when doing so. There is no need to disconnect the battery when using an intelligent trickle charger due to is only using low amps and so won’t overcharge it.

            Thanks.

  16. So when all the Corvid 19 problems are over and I book a two week holiday abroad, will I return to the airport car park at the end of my holiday to find my hybrid Yaris won’t start?

    1. Hi Peter,

      Thanks for getting in touch. There shouldn’t be any issues in that case. The process we’ve detailed above is due to people potentially not using their cars for weeks or months at a time. Using your example, on your drive to the airport the READY light will have been on and carrying out that charging process on the way, so there shouldn’t be any issues when you return to it.

      Thanks.

  17. Hi,
    My Toyota Auris Hybrid is well maintain by Toyota. i am a private hire driver and my 100K service is due but due to covid 19 my local dealer is closed. Nevertheless , am working last time it been service was at 90k i wonder if i continue driving will it damage the engine,

    Many thanks

    1. Hi Barry,

      Thanks for your message. Please don’t worry about your car’s servicing, for the foreseeable future we intend to take a flexible and sympathetic approach to any service schedule issues. In addition to this, if you have up to this point followed the service schedule and your Toyota has been maintained regularly within the Toyota network it shouldn’t cause any damage to continue using it.

      Once our centres re-open we would recommend contacting your nearest Toyota centre to arrange a service.

      You can find out more about our approach at this time here: https://www.toyota.co.uk/covid-19

      Thanks.

  18. Hi, my car always needs a jump start everyday if I don’t drive it. I have a Prius hybrid and took it to Halfords and they said that shouldn’t happen. Can you help?

    1. Hi Monzur,

      Thanks for getting in touch with us. We would recommend contacting your nearest Toyota centre to discuss this in more detail as they are best placed to help. While our centres are closed following Government advice, they do remain contactable via phone and email. You can find your nearest dealer here: https://www.toyota.co.uk/dealers/

      Thanks.

  19. I have a five month old Toyota Yaris Hybrid which is not being driven at the moment due to coronavirus restrictions. Today I followed the advice as given above to start the car in “Ready” mode and let it run for 60 minutes. The Hybrid battery was 7/8 charged at the beginning. The petrol motor cut in almost immediately for a few seconds only. After 33 minutes the Hybrid battery was now 4/8 charged, then within another 10 minutes (so after 43 minutes) was only 2/8 charged. After another 3 minutes, the petrol motor cut in for approximately one minute only, and the Hybrid battery increased to 3/8 charged. After 60 minutes the Hybrid battery had dropped again to 2/8 charged, and the petrol motor cut in for a second time, again for approximately one minute. The Hybrid battery remained at 2/8 charged. I stopped the engine after this (total run time 63 minutes).
    Is this what you would expect to happen when following the advice? That the Hybrid battery remains at a very low level of charge after running for 60 minutes in “Ready” mode?

    1. Hi Catherine,

      Thanks for getting in touch with us. We would recommend not worrying about the energy level indicator and to continue following the steps and advice in this blog post. The car should not allow the hybrid battery to go flat as our hybrids are always monitoring the hybrid battery, and if it starts to get lower than a set amount the engine will start to charge it.

      Thanks.

    2. I no longer have my Toyota Auris Hybrid because I now have an all electric car which I brought in March. So I do hope my name is taken off your records because this is the first time since owning my Hybrid that I have had any type of communications from anyone. I could contact people but they never contacted me. I would not have minded but of course no longer have a Toyota so communication is pointless. I hope everyone else enjoys their Toyota.
      Our of curtesey I have not told you what make I now have. Because Toyota do not have an all electric car like the Auris.

  20. My Toyota Auris Hybrid (bought September 2018) is completely dead. I was able to use the mechanical key to open the driver door but unable to start car with the fob. I have now read that the 12V battery does not start the car, so do I need to call out someone to jump start the car? Then do I need to recharge the 12V battery? Or is the hour in Ready mode all that is required? Although the thought of sitting in the car for an hour isn’t that good!! I know my car was in for repair just before the lockdown and I drove the car back to my home on the 3rd April, after it being in repair for 4 weeks, longer than expected. I have not had any problems at all with my previous Auris Hybrids and I usually have a 4 week annual holiday. Advice, please. Thank you.

    1. Hi Marian,

      Thanks for getting in touch with us. We would recommend contacting Roadside Assistance for any immediate help as our Toyota centres are closed following government advice. If you are covered by Toyota Roadside Assistance you can contact the team directly on 0800 246824.

      That being said, if you require any further advice our Toyota centres do remain contactable via phone or email to discuss your motoring needs. You can find your nearest dealer here: https://www.toyota.co.uk/dealers/

      In terms of maintenance, we would recommend following the advice and steps as detailed in the above blog post. You will also be able to find advice on steps to take in an emergency in your owner’s manual which you will be able to find here: https://www.toyota.co.uk/tme#/my-toyota/eManual

      Thanks.

  21. 2018 C-HR completely dead, I could cry, no one told me that if I didn’t drive my car from last Saturday to Wednesday that it would die completely, in fact the user manual states an hour every couple of months! I’m a single mum with no car, no idea how to fix it, Toyota helpline lady was lovely but the only recommendation was to rejoin the recovery at a cost of over £300! 5 year warranty, sure but not much use is it?!

    1. Hi Jackie,

      Thank you for getting in touch with us. We appreciate this is an incredibly difficult time and we are so sorry to hear about the issue you’re having with your C-HR. We would recommend contacting our customer relations team if you would like to discuss this further as they are best placed to help. You can email the team directly via this link: https://www.toyota.co.uk/contact-us/email-us or contact them on 0344 701 6202.

      Thanks.

  22. I am DESPERATE for some help. I have a 4 months old Yaris Hybrid, I have just had a bad experience. My car has had a few runs during the lock down, just to the local supermarket at the specified times. However yesterday just as I was leaving the car park the car came to a halt and the warning screen flashed this message: THE HYBRID SYSTEM IS UNAVAILABLE PLEASE CONTACT YOUR MAIN DEALER. I had to call out the TOYOTA breakdown. An AA man came, there was nothing he could do, he tried for ages. At first he thought it was a battery problem but found that was OK . He tried to contact TOYOTA UK somewhere but of course in the present Crises this is not available. So they called a recovery vehicle to bring me home. I rely on my car as I am partially disabled although only local.
    I have contacted the garage I purchased the car from but no one is working at the moment. I am aware they just have cover for emergencies. Can anyone out there help me please. I feel sure this cannot be a MAJOR PROBLEM as it is virtually brand new with under 3000 miles on it. I have always had TOYOTA’S and trusted them implicitly, This recent purchase was my pride & joy. I thought it would be my last car too as they have always lasted so long.
    IS THERE ANYONE OUT THERE WHO CAN HELP ME PLEASE. I would be so grateful.

    1. Hi Jean,

      Thanks for getting in touch and we are sorry for our late reply. We would like to help you further with this and will email you directly in order to gain additional details.

      Thanks.

      1. I am writing to express my sincere THANKS to Sam Shelbourne from Toyota First Line Customer Support who promptly responded to my blog about my Yaris Hybrid break down. Also to Mike Maidment who so very kindly called me to see if he could help further. It appeared all the indications pointed to a FLAT BATTERY as the problem. So, Mike offered to take a quick look on his way home to diagnose the fault on his computer. When he checked the car,
        I was so shocked….. the Battery had started to charge itself. How amazing is that? He plugged it in to see if anything else showed up as a problem. Then took it for a test drive to check if it happened again. On his return all was just fine, Mike gave me advice about running the engine for 15 mins at least twice a week during the Lock Down or at a time of extended inactivity.
        So, from what appeared to be a bit of a disaster to me, I have in fact learnt a valuable lesson. A HYBRID needs to be WOKEN UP!!! regularly, given a little attention and all will be just fine. I am so very grateful to Sam & Mike for their help and attention. TOYOTA CUSTOMER SERVICE AT IT’S BEST!!!

        1. Hi Jean,

          Thanks for getting back in touch and for sharing such positive feedback with us. We’re really pleased to hear this has all worked out!

          Thanks.

    2. Same here Jenny, I will think twice about buying a new Toyota again, if you are going to close your entire service you at least proactively communicate with your customer database to warn them. I’m working at home as are millions, some proactive advice would have helped us, now I have no car and no way of fixing for the the foreseeable!

  23. Hi
    Our Auris hybrid was not driven for 2 to 3 weeks so went to give it a run. Unfortunately it’s so dead we can’t get in, even with the manual key. How can we open the bonnet to give the battery an external charge as we can’t pop the bonnet release?

    1. Hi Stephen,

      Thanks for getting in touch. We’re sorry to hear about this. In this case we would recommend contacting your Roadside Assistance for further help. If you are covered by Toyota Roadside Assistance you can contact our team directly on 0800 246 824.

      In addition, for future reference you will also be able to find tips on ‘steps to take in an emergency’ in your owner’s manual. You can find this here: https://www.toyota.co.uk/tme#/my-toyota/eManual

      Thanks.

  24. I have a 2012 Prius and am a little confused regarding the advice about putting the car in ‘Ready’ mode for about 60 minutes. This may seem a stupid question but does the combustion engine have to run during that time or does the 12 volt battery receive a charge from the high voltage drive battery? When I put the car in ‘Ready’ mode the engine only runs for a short while then switches off.

    1. Hi Brian,

      Thanks for getting in touch. It’s not a stupid question at all, the 12 volt battery does get a charge from the high voltage battery. It also doesn’t matter if the engine kicks in sometimes or not as long as the READY light is on.

      Thanks.

  25. If I want to use a trickle charger – do I have to disconnect the battery or is it OK simply to connect the charger to the battery terminals?

    1. Hi Alan,

      Thanks for your message. As mentioned in our blog post, we would only recommend trickle charging if you are confident in using them. If you choose to try it, please be careful when doing so. There is no need to disconnect the battery when using an intelligent trickle charger due to is only using low amps and so won’t overcharge it. If it is able to charge at 2 amps it will take longer to charge but will keep the battery in good condition for longer.

      Thanks.

  26. The picture showing a charger connected is not strictly adviseable. Positive clip to positive terminal but negative clip to part of the body that is earthed.
    Unless the battery is not in the vehicle, of course. Connecting as shown could be hazardous!

    1. Hi Peter,

      Thanks for raising this with us. We have discussed it with our team and to avoid any potential confusion have now removed the image.

      Thanks.

  27. I have a Toyota Auris hybrid. 15 plate. My 12V battery went flat after 3 weeks without using the car. Roadside assistance were brilliant, coming quickly and getting the car to start. His advice to keep the battery charged is slightly different from your 60 mins a week in Ready mode. He advised I sit in the car every two days, with my foot on the accelerator, to avoid the engine cut out. To do this for 30 mins. Can you please comment on this?
    I have a further question. Would it be a help to disconnect the 12 V battery, to save battery life?
    Thanks
    Lol Harris

    1. Hi Lol Harris,

      Thanks for getting in touch with us. Ultimately, it is your choice over what advice to follow. However, we would recommend following the steps and advice mentioned in the blog above. The recommendations in the post have come directly from our team who have many years of experience with our cars and the technology within them.

      Thanks.

      1. Great, thankyou: I also had to call the RAC yesterday when my Auris Hybrid 12 volt battery failed – having been dutifully rested since the covid lock-down. Now I’ve seen this (after a while of searching for advice, sadly), I’ll be following your advice. I think it would be helpful if this info (and possibly other info that I don’t know I need yet!) could be circulated to hybrid owners mostly resting their car during the current crisis. Very relieved to have your advice now tho’: thankyou

  28. What are Toyota doing about the problems with 12volt batteries on CHR hybrid models. I have endless problems. Had my car 2 1/2 years nothing but 12volt battery problems. All I read about Is these problems with Auris models dating back to 2012 models what and where are Toyota going with this. I spent £30,000 to inherit all these problems and still can’t get any suitable advice about what to do in lockdown regarding keeping the 12v battery charged. The 60 minute ready switched on advice is total hog wash and doesn’t work. I WILL NOT BUY THE PRODUCT AGAIN!!!!!!!!

    1. Hi John,

      Thanks for getting in touch with us. We’re really sorry to hear about the issues you’ve been experiencing with your C-HR. We will email you directly in order to gain additional details and put you in touch with our customer relations team. They are best placed to help you further with this.

      Thanks.

    2. Myself and family have owned 10 Toyota Hybrids since 2005. Not one has given us any problems with the 12 volt batteries or any other problems. I cannot understand what you are doing to have the problems you have encountered.
      All being well, our future cars will be Toyota Hybrids.
      My Auris Hybrid has been unused for the last 5 weeks; I have just been to it to check it and all is fine.
      I now have the advice from Toyota Customer Services to follow during the forthcoming weeks on ‘lock down’ ; Thank you Toyota

  29. I have the new rav4. I understand everything that toyota say about the 12v battery, but I think its not fit for purpose, as a normal 12v car battery can sit for months and start up first time, as mine keeps going flat if the car is sitting for more than a week. My last car would sit for up to six weeks, and start first time. As I am away for up to three weeks at a time, and come home only to call out the breakdown service every time I would say this car/battery is not fit for purpose. As when you purchase the car the dealer does not explain this to you or I would never purchased the rav4 hybrid. I feel that I have just wasted £38,000. What is the point of trying to be environmentally friendly, when as you say that I have to run the petrol engine to charge the 12v battery with the car sitting on my driveway, this environmentally defeats the purpose of going hybrid.

    1. Hi Brian,

      Thanks for getting in touch with us. We’re really sorry to hear you aren’t happy with your RAV4. We will email you directly in order to gain additional details and put you in touch with our customer relations team, as they are best placed to help you further.

      Thanks.

  30. As an NHS volunteer and key worker I’ve been giving my car a run for at least 30 minutes every less than a week. Last week, after less than a week stationary it was completely dead. Roadside assistance helped and I gave it a good run. The battery health appeared fine.

    Today I needed to make a journey (less than a week since the last run) and the car was completely dead again.

    Is this a common issue? My friends have cars that have been sat for 2+ weeks at a time and start fine?

    1. Hi Emma,

      Thanks for getting in touch. We would also like to thank you for everything you are doing at this time. We would like to help you further with this and will email you directly requesting your contact details so that we can put you in touch with our customer relations team.

      Thanks.

  31. Since the week prior to the start of the lock down I followed advice for my Hybrid Toyota Yaris not to leave it undriven for more than 2 weeks. Nearly 2 weeks ago I had to use it to go shopping, but only went locally. From the start to the end of that short journey the energy level of the battery displayed on screen had, unsurprisingly, dropped from 6/8 fully charged to 5/8. So this-afternoon I looked again for advice via your official Toyota Blog site. I followed it and prepared for the 60 minutes time needed. As warned the self-charging kick-in duly happened after about 15 mins, then again after about another15 mins. But neither kick-in charged the battery. I stopped the attempt when the energy level had dropped to only 2/8 capacity in just over half an hour. Has anyone found the advice helpful?

    1. Hi Jan,

      Thanks for getting in touch. We would recommend not worrying about the energy level indicator and to continue following the steps and advice in this blog post. The car will not allow the hybrid battery to go flat as our hybrids are always monitoring the hybrid battery, and if it starts to get lower than a set amount the engine will start to charge it.

      Thanks.

  32. Hi I have a 2018 chr hybrid which has been in my garage for 2 weeks without use. I tried to start it this morning but as I pressed the start button all the warning lights started flashing on and off and there wad a clicking noise coming from under the bonnet, the on screen computer did not show anything and it was difficult to actually all this. I eventually managed to close it down but the car won’t lock now either. Could this be just a low charge on the 12v battery or is it the actual hybrid battery.

    1. Hi David,

      Thanks for your message. Without being able to assess the car ourselves, we can’t suggest what the cause may be. Therefore, we would recommend contacting Roadside Assistance for any immediate help as our Toyota centres are closed following government advice. If you are covered by Toyota Roadside Assistance you can contact the team directly on 0800 246824.

      Alternatively, you will be able to find steps to take in an emergency in the owner’s manual that you can access via this link: https://www.toyota.co.uk/tme#/my-toyota/eManual

      Thanks.

  33. I have a 2014 Auris, and since being laid up during the current lockdown, I found the alarm was repeatedly going off and I could not unlock the car. As the manual was locked inside, I could not check what to do. Following the recharge instructions on this site, I was able to reactivate the battery. I am mentioning this simply because of the alarm issue, which was presumably stimulated by a flat battery. Can one inactivate the alarm to avoid this problem?

  34. Hello I have a Toyota Corolla icon tech registered July 2019 I have followed the guide line and started it up for an hour a week but I just went to do it this morning and my key fob doesn’t work so manually opened the door and it won’t even power up my car is totally dead what should I do

  35. I have Toyota Prius Hybrid, reg June 2019, latest model, garaged. I am taking it for 20 mile A road run approx every 2 weeks. Is this ok?
    Thabk you

    1. Hi Rosalind,

      Thanks for getting in touch. Following government advice to stay at home and only venture out for specific, essential reasons in light of the Coronavirus (Covid-19) situation, many of us are being encouraged to park our cars if we can. In this case, the simplest way to maintain the batteries is to go through the normal start procedure and put the car in ‘Ready’ mode for about 60 minutes, providing you can carry out this procedure while adhering to the government’s advice regarding social distancing and Coronavirus (Covid-19). Carrying this out once a week should be sufficient without having to make any non-essential journeys.

      You can find more details of the process in the blog post above.

      Thanks.

  36. I live in northern Italy and own a 2015 Auris TS Hybrid. Before coronavirus lockdown, I left the car inactive for a fortnight twice and both times the 12V battery was so low that I could not put it on Ready, even if I could open the doors. Both times an hour of battery charging was enough to put it on Ready. Remembering this after two weeks of lockdown I checked and it was in the same condition. The car is parked in an open condominium area. I left the battery charging for a couple of hours then I left it on Ready for about 20′ (the main battery was 6/8 full). I checked again one week later and the battery was completely dead, I could open the doors only with the mechanical key. I left it in charge for three hours, and did not put in on Ready, planning to repeat the operation. after one week. In the while the confinement rules hardened and now I can not access the car without wearing a mask that I can not get. Ten more days went by and I was planning to make a nighttime sneak to remove the 12V battery, bring it at home and charge on my balcony. Now I see that without 12V energy I can not open the rear hatch (https://www.toyotanation.com/threads/how-to-open-back-door-with-dead-battery.1013186/#post-8679562). Or does this work on the Auris as well: https://www.youtube.com/watch?v=Lnss8rIMRco ?. It seems a dead end situation with no way out!

    1. Hi Roberto,

      Thanks for getting in touch with us. We hope you’re well and staying safe.

      We’re sorry to hear about the issues you’re experiencing with your Auris. We would recommend contacting Toyota in your region for further help with this.

      Thanks.

  37. How do you disable the electric hand break so it doesn’t stick on, car is locked and covered at the moment

  38. Thank you so much, very helpful. I move my car either forwards or in reverse a few feet to uensure the tyres are ok and not in one position against the road surface.

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