Hybrid driving – Toyota’s top tips for best fuel economy

Hybrid driving tips

Want to get the very best out of your ground-breaking Toyota hybrid? We’ve gathered a number of hybrid driving hints and tips that will help you to get the best from the system, improving fuel consumption and getting you further for less.

Our range of Toyota hybrids currently includes:
Yaris Hybrid
Corolla Touring Sports

Seven-seat Prius+
Prius Plug-in
RAV4 Hybrid
C-HR Hybrid

Whichever Toyota hybrid you’ve set your heart on, the following tips and pointers should maximise the range and fuel economy of your Toyota.

Hybrid driving: the basics

It’s not just hybrids that benefit from the first seven tips – these will help to improve any car’s fuel efficiency:

  • Clear out the boot! Keeping the boot free of unnecessary weight will give your car and immediate boost in performance and economy.
  • Check your tyre pressures – dig out your owner’s manual, and do a weekly check to ensure that your tyres are correctly inflated in line with Toyota’s recommendation. Or read our handy tyre pressures article here.
  • Think ahead – by planning your journeys, you can avoid traffic jams and minimise the likelihood of getting lost.
  • Shut up! Closing the windows and sun roof at speeds above 45mph will reduce drag, reducing fuel consumption.
  • Remove unused roof racks, boxes and bike racks – they’re a real drag too!
  • Steady as she goes – maintain a steady speed and don’t go over the speed limit.
  • Smoothly does it! Try to avoid sudden braking or acceleration.

Hybrid driving: hybrid-specific tips

Sorry everyone else, but these tips are for hybrids only:

  • Become familiar with the hybrid information display so you can know how much energy is being used.
  • EV does it! Keep the car in EV mode as much as possible by using the accelerator gently, pressing it lightly but consistently.
  • Improve efficiency with ECO mode, which reduces aggressive throttle response.
  • Harvest time – braking gently and early helps the regenerative braking harvest more energy, which means EV mode can operate for longer periods.
  • Keep an eye on the dials and gauges to fully understand the hybrid system and manage the charge levels in the hybrid’s high-voltage battery.
  • If you’re in stop-start traffic, don’t put the car in neutral (‘N’) when stationary, as electricity will not be generated and the hybrid battery will discharge.
  • Consider using cruise control (where fitted) to maintain steady speeds.
  • When using climate control, Re-circulate mode reduces energy usage.
  • Think about the environment! Constant or heavy use of systems like air-con, lights and wipers will increase energy consumption.

Hybrid driving: drive modes

Toyota hybrids have four drive modes: Normal, EV, Eco and Power. When you first start your hybrid, the car defaults to the ‘Normal’ drive mode, which automatically manages the most efficient use of both the engine and the battery.

Drivers can also select one of the car’s on-demand drive modes to achieve better fuel consumption in certain settings.

Hybrid driving tips


These drive modes are: EV Mode where the car is powered by the battery only during city driving, running near-silent and with no tailpipe emissions; Eco Mode that reduces A/C output and lessens throttle response to limit harsh acceleration; and Power Mode which boosts acceleration by using the hybrid battery to assist the petrol engine.

Hybrid driving tips


The shift lever offers four positions: R (Reverse), N (neutral), B (engine braking) and D (drive). For normal driving, D (drive) is absolutely fine, but should you need it, position B has the effect of engine-braking handy when descending a steep hill, for example. It’s not recommended to leave the car in position B for normal driving, mainly because you’d end up using more fuel than necessary!

Hybrid driving: read the road ahead

Another great hybrid driving tip is to use the car’s battery whenever possible. You can do this in town and urban driving by accelerating to your required speed, easing off the accelerator and then gently easing the accelerator on again. By doing this, you can activate EV mode – indicated by the dashboard light – which means that the engine has switched off and you are using the electric battery.

Hybrid driving tips


Try to maintain a constant speed and, as always, it’s important to read the road ahead. By doing this, you can reduce the amount of unnecessary braking and accelerating, using less fuel. Braking slowly and gently also maximises the amount of energy recovered by the regenerative braking system on the car.

Hybrid driving: other factors to consider

Bear in mind that there are many factors that can affect a car’s performance, hybrid included. On cold days, your car will use more fuel as it warms up, but once it’s reached its optimum temperature, the MPG figures will increase.

Also, during the winter, you’re more likely to be using the air-conditioning, lights and wipers, all of which will use some electrical power from the battery. If you regularly travel the same route, don’t be surprised if you get better MPG figures during the summer than in the winter!

Hybrid driving tips

If you’d like more hybrid driving tips or want to discuss your driving technique with other hybrid owners, it’s worth visiting the Hypermiler website.

As a final note, please remember that these hybrid driving tips are published as general guidance on how to get the best fuel economy from your Toyota hybrid. Toyota encourages and supports safe driving at all times – please adhere to the rules of the road.

Comments (336)

  1. Hybrids are the both of both worlds: using electric battery power means that the throttle power is nearly instantaneous, giving you a sudden delivery when accelerating. But the gas engine keeps more strength as it builds up torque- this allows the car to keep it’s powerful acceleration as it moves. Working together, this allows for a balance of perfect gas and power efficiency.

    1. New CH-R driver, what are the scenarios when the engine becomes high revving and noisey. Looking for ideas to mitigate this. I don’t class myself as a racing driver, is it just solely a heavy right foot on the accelerator?

  2. I am considering the hybrid option of the Auris, but I would need at least a 24hour test drive to see whether I could live with it, especially the auto gearbox. I would be lucky to get a 5 minute test drive with my local dealer. Could Toyota encourage dealers to offer longer test drives, or at least have occasional promotions offering these?

    1. Hi there,

      Thanks for getting in touch with us. We’re really pleased to hear you’re interested in an Auris, however we would recommend contacting Toyota in your region for further help with this.


      1. Hi. I have a question about EV mode in Corolla 2020 with 1.8 engine. I bought my car 1 week ago. Is it normal that i can see that ev mode is turned on when my speed is around 80 km/h?
        I have red somewhere that it works only till 50 km/h on my engine but only 2.0 have an opportunity to use it on a higher speed.

        1. Hi Andrew,

          Thanks for getting in touch. Our hybrid models are capable in traveling well over 50 mph in EV mode, however for more details on your car we would recommend contacting Toyota in your region for further help.


  3. This is really awesome tips and i try it on my daily drives it is really save fuel. I have Prius its really good and smooth car. I future i think toyota will also introduce electric cars.

  4. What’s the best way to drive on cold mornings? The engine is warming itself up to warm the cabin, so am I better accelerating a bit quicker and making use of it anyway, which would help it to warm up quickly, or just plod along? Also what’s the best thing for town driving? When traffic stops at the lights then starts again, I try to gain 10-15mph just in auto-EV mode before having to put my foot down a bit more as the other cars are getting impatient. What’s the most efficient thing to do in situations like that? Would Power mode help at all? I’ve got a 17 Auris estate


    1. Hi John,

      In terms of cold starts, we’d recommend driving your car normally and it will warm up as fast as it can.

      When pulling away from traffic lights, continue to do as you are doing at the moment. Pulling away from standstill slowly in EV mode is the best way to maximise your fuel economy. Once the petrol engine kicks in, you should try to get up to your desired speed quicker, then lift off the accelerator to try and keep the car in EV mode as much as possible. If the road is flat or slightly downhill this will be much easier to do than if the road is uphill.


      1. Thanks, what about when going from 30 to 60/70, better to keep it in the green or use the “power” to speed up quicker? Some people advocate that, and above 50 it doesn’t use EV mode (though I know it’s a lot more complicated under the bonnet than just that!). Ta

        1. Hi John,

          Thanks for getting back in touch. At higher speeds where EV mode in not available, we’d recommend trying to keep the car in the green/ECO area of the hybrid indicator. However, fuel economy shouldn’t be the only thing you consider when increasing to motorway speeds. For example, when joining a motorway or dual carriage, it can be dangerous to ‘crawl’ up to the speed limit, so in these circumstances, we’d recommend using more of the engines power to get to your desired speed sooner.


    1. Hi Mick,

      Thanks for getting in touch. You can choose to drive in eco mode all the time in the C-HR. As you can see from the blog post, Eco Mode just reduces the A/C output and lessens the throttle response to limit harsh acceleration.


  5. Knowing about your vehicle is incredibly important when it comes to caring for and maintaining it properly. If there’s one part of your car you should understand better, it’s the chassis. Here’s why

  6. I have a 2014 Yaris Hybrid 1.6 Automatic. On a long trip I get 80 mpg+, the highest being 87. On a short trip with mixed town and urban over 11 miles I get 70+.(All summer time). You have to drive light footed, and be aware of how the technology works e.g. take your foot off the accelerator when going down hill. My wife treats it like a normal petrol car and never gets above 60 mpg (that’s her choice 🙂 )

  7. Hello, I have a Toyota Yaris Hybrid 2013, which has a strange fault: often, when I turn it on, and shift the gear down to D, it does not move, but it flashes about the Shift Lock thing. Usually if I turn it on and off a few times, it will eventually start, but, despite experimenting every which way, I cannot find why this sometimes happen. Might you say? Andrew

      1. This sometimes happened to me on our Yaris Hybrid. I suspect it was because I moved the gear selector to the drive position too soon, i.e. before the ready indication came on.

  8. I understand the hybrid system in my Auris will start the engine for a number of reasons, one of which might be for the climate control. If I remember correctly, using “Eco Mode” makes it less likely that the engine will start purely for that reason, so I tend to keep Eco Mode enabled most of the time during winter, as I hate sitting there in a queue of traffic with the engine running (and MPG figure counting down) just for the sake of the heating. I’m not sure it makes much difference otherwise as I just end up using the throttle more heavily to compensate for the dulled response.

    I did wonder if you could perhaps add a system setting to allow a driver to disable engine start for heating only, but my main question is – could you tell me if there’s any risk that using Eco Mode all the time might be a false economy, for example if it is only designed to be used in specific conditions, might I end up with worse economy than if I just used normal mode and let the hybrid system take care of things?

    1. Hi Chas,

      Thanks for getting in touch. We value our customer feedback and so will pass these comments on to our Product Team. In regards to your question about Eco Mode, in order for us to help you further, could you please provide your registration number or VIN?


      1. Hi, reg number and VIN aren’t the sort of thing I feel I should post on a public forum, but if it helps, the car is a 2015 (pre-facelift) Auris Touring Sport Hybrid Icon Plus. Hope that helps, but if you need further info for some reason then I’d be happy to email you directly if you can provide an address.

        Also, thank you for feeding back to the Product Team – another thing you could perhaps pass on if they’re considering updates to the car’s software is that the climate control graphics are maddening – they pop up for several seconds over the sat nav or whatever other screen is active at the time, and it’s not like the graphics are even particularly useful when it’s clear from the controls below what mode the climate control is in. Several times now I have adjusted the heating, only to find that I’ve missed some essential detail on the navigation as as result!


    1. I agree the mpg figures can be kislmislea but have found that with most cars I have had. Least exaggerated have been diesels.
      At least if all manufacturers play the same trick we can make some sort of comparisons . . . Until they sort out the whole system,, if they ever do.
      The . advantage of my auris hybrid excel touring sport ( estate) in Orion blue is that I think it looks lovely. . The best looking car I’ve ever had. Practical for my wheelchair as it’s low with large boot. But also love the hybrid for auto matic, easy for traffic jams, and power kicks in immediately with accelerator. On power mode it feels like it has some umph !!
      Great car !

      1. Hi Angus,
        Thanks for getting in touch.
        It is great to hear that you love your Hybrid.
        Thanks for the feedback 🙂

        1. Hello I can know the toyota estima petrol hybrid 2014 which consumes 100 km.

          I have the toyota verso diesel the best car I had but I want to go to the hybrid.

          You can answer me by mail


      1. Hi Angus,
        Thanks for getting in touch.
        Thank you for pointing this out, this blog post was written before the RAV4 Hybrid was announced, therefore it has not been updated.
        We are sorry about this, we are currently updating this article now.
        We hope you enjoy your new RAV4 Hybrid!

        1. Hi there, I have Toyota Camry hybrid 2011 model. What is the best eco speed drive and motorway speed? Cheers

          1. Hi Aley,

            Thanks for getting in touch. Unfortunately we can only advise on UK vehicles. If you contact Toyota in your region, they will be able to assist you further.


  9. Hi E.warriss,
    This was a great information about the resolving of issue permanently in a car during driving easily by using the service of Victoria car removal in Melbourne with in a short period of time a start your journey safe and fast without any trouble shoot ,If your car is still running before you sell it to the junkyard due to any kind of issue then you must use the service of car removal in Melbourne , you might want to use up the gasoline in the tank before you have it towed away. Depending on the size of the tank in your car or truck, the value of the gasoline in the tank can represent a substantial portion of the total value of the price you’re getting from the junkyard. If your car isn’t running, be careful if you attempt to siphon gasoline from the tank. Use only approved containers to carry the gasoline, and never start a siphon using your mouth. Don’t worry about the value of the gas to the junkyard. They’ll have to drain all the fluids out of your car before recycling or scrapping the parts, and gasoline in the tank is a nuisance for them.
    Thanks .

  10. What should be the best practice for long stops in traffic (red lighs, jams, etc)? As N is no good for the battery usage, P would probably do the same as N, and the engine pulls against the handbrake in D, the only option would be D and foot brake – which is a bit inconvenient at night for the other drivers.

    1. Hi Gabriel,
      Thanks for getting in touch.
      N is not recommended because if the vehicle is in N, the HV Battery is not being charged. However, if the vehicle is in P, the HV Battery can be charged.
      Therefore, the recommendation would be to use D (as a first choice), but if the vehicle is stationary in traffic for a long period of time, then we would recommend using P, as it will ensure that the HV Battery will continue to be charged, as required.
      Hope this helps.

  11. Got a new Auris hybrid. Fuel economy is consistently > 30 % worse than official figures. Previous car was about 10 %. Both driven as suggested in this guide.

    Mileage indicator is misleading and you will be disappointed at the pump. Remaining range is useless and cannot be trusted.

    Dated security package, no adaptive cruise control, no active lane keeping, not even parking sensors (only a grainy backup camera).

    The car is full of strange clicking and buzzing noises. Infotainment system is borderline dangerous.

    Toyota’s real genius was to design a drivetrain than excels in the standard EU test. This decade old hybrid synergy drive is like a VW defeat device only Toyota didn’t hide it but kept it in plain sight.

    Is a con to consumers and government. I should be taxed much more driving this car, compared to friends driving modern petrol cars getting same or better economy, but are in a higher tax bracket.

    1. Consistently get 50+ mpg out of our auris. Yes its not the indicated 59 average it thinks its getting. And way off the 74mpg you can supposedly get. But we just drive it like a normal car. And try finding another fully automatic petrol car that will crack 50mpg around town and last well into the hundreds of thousands of miles with little maintenance required. We just had our first set of brakes changed at 100,000 miles!

      1. HI Steven,
        Thanks for your kind words.
        We are delighted to hear that your Auris has been a reliable companion.
        50, 000 miles to go and you can have one of our mile high stickers!

  12. Why do owners blame Toyota for the mpg figures printed in their brochures. As has been said more then a few times on here, the figures used are the result of tests determined by the EU and EVERY car manufacturer has to put their vehicles through the same well defined tests, thus ALL manufacturers figures are unlikely to be able to be matched by us “normal” drivers. Thats because we cannot duplicate the “laboratory” tests which cars HAVE to be put through.
    If an individual says they are getting 70+mpg from their Auris/Auris then well done to them. They must have not only mastered how to get the best from the system but other driving conditions must have also been just right.

  13. Hybrid vehicles are way cheaper to maintain and operate. However, if you haven’t been taking care of your battery that well, then you must have about $4,000 to 7,000 prepared and stowed away somewhere. Replacing an electric or hybrid vehicle’s battery is just not cheap. And not to mention, if your hybrid car’s battery is in need of replacing, prepare some more extra cash because this will also entail some tweaks and repairs on its computer system.

    1. There are many companies that will refurbish your battery and replace the dead cells and rebalence the rest for around £400 in the UK. Or a total replacement for £600. Not thousands. Plus these very rarely go wrong. Just make sure the cooling fan is clean and the vents next to the seat aren’t blocked.

    2. In my research pre to purchasing 2nd hand re Prius cars, I never saw even one for sale advert that stated “new Hybrid battery fitted”. Now surely, if you selling (any) car you always list items like “new tyres”, new exhaust”, new discs all round” etc, but never once seen “new Hybrid battery fitted”. What does that tell you…..people are not fitting new Hyb battery cause they rarely go wrong. They not like 12v battery that fails perhaps after 4 years.

  14. Hi there

    Has anyone been on the motorway and managed to get the electric motor powering the vehicle on cruise control?

    I am going to be driving a C-hr and figure using the cruise control will enable maximum use of the electric motor via the cars management system.

    1. Hi James,
      Thanks for getting in touch and sorry for the delay. Due to the design of the Hybrid Transaxle, it is impossible for the vehicle to operate in EV mode above a certain speed.
      If the vehicle is being driven at Motorway speeds (e.g. 60-70 mph), then the engine will have to run, i.e. it is not possible to have the vehicle operating in EV mode at that speed.
      Hope this helps answer your question.

      1. Hi James
        My understanding is that once over 30 my Auris and similar Toyota Hybids comes off the electric hybrid and the car runs on fuel
        But please do not expect miracles because we have all been conned. My super dooper Auris Excel top of the range model is supposed to give 75 mpg
        In reality my car will give about 35 mpg if I am lucky.
        Studying car manuals today is like reading a political party’s manifesto. Sounds great and well intentioned but in reality pure fiction.
        Try not to be too upset!
        regards. John

        1. Hi John

          I have just got the CH-R and have already got 59mpg in the first week with relatively normal driving. Once the engine is bedded in, I hope it becomes even more frugal.

          Good luck with your Auris


      2. Hello, i’m having a Toyota Prius and the petrol construction is 31 MPG I find this to much. Can you help me what do I need to do

        1. Hi Gal,
          Thanks for getting in touch. There are many factors that can influence fuel consumption. The first and most important factor is the driving conditions. If the vehicle is being used mainly for short journeys, the engine will not have enough time to fully warm up and will operate most of the time in “warm up” condition. This will have a huge impact on fuel consumption.
          Also other things like the driving style, use of A/C and other electrical equipment (e.g. heated seats , heated rear window etc), may also have an impact on fuel consumption.
          Finally, the tyre inflation pressure will also affect fuel consumption.
          If the you are still concerned, take the vehicle to a Toyota Centre where a technician can check the vehicle for presence of any Diagnostic Trouble codes.
          Hope this helps.

      3. Hi Toyota

        Thank you for the response. I have managed to get the CH-R to switch into EV mode between 50 and 60 mph as long as the road is level or in a decline. When the road inclines, ev mode needs the engine to assist it.

        This seems to happen at most speeds under 60mph, even at 30mph, and incline switches off ev mode, which I think is totally reasonable from a physics perspective.

        I have already obtained 59mpg within the first week of business use in a combination of motorway and urban driving. I think this validates the hybrid concept and Toyotas strategy completely. Compared to my previous vehicle (Citroen C4) this is about 20% better fuel economy already.

        1. Hi James,
          This is great to hear. We’ll pass your comments on to our product team. We wish you many more happy miles behind the wheel. Thanks.

    1. Hi there,
      In the hybrid battery there are substantial units to store sufficient voltage to power the car in up to speeds of around 30mph with no assistance from the petrol engine. Hope this helps.

        1. Hi there,
          Thank you for getting in touch. Please could you provide your Reg or VIN number? Many thanks.

    2. I am able to get my car to run in electric mode at 37mph. I do this by setting the speed using the petrol engine, lifting mt foot off of the accelerator then depressing the accelerator about an inch. This means that the electric motor maintains the momentum of the car. Above that speed, the car will move to pure petrol or the two work together.

  15. Since buying Auris Elite the computer readings are far too optimistic. Full tank of 40 litres provides 572 mile according to computer but only did 440 miles. Disappointing 10 miles per £1 petrol. Empty tank light says 50 miles to empty but then does 20 miles. Quarter tank full says 320 miles but only achieves 193. 68 mpg indicated by computer whilst in reality get 45mpg And so on. In other words the computer guidance is rubbish ( a polite way of saying it is seriously misleading and techi who designed the read- out should commit harikiri. ). Best solution for economy – drive car only in the summer – carry no-one who is obese- and if you need to drive in winter then turn off everything, including windscreen wipers and heater and carry a big woollen scarf.

    Main positive – nice ergonomic seats

    Main grouse? The digital radio text does not roll fully to provide music details and freezes just as you want to find out what………………….

    1. I just bought an Auris (picked up on 13th Dec 2016, so been driving for about a week at the time of this post.) Some gotchas I’ve found so far:

      * I was taking the MPG display behind the wheel to be the trip average. It’s in fact the instantaneous MPG. So, I was wondering how a trip that was mainly downhill and slow traffic (so I could use EV mode) was ‘averaging’ 48-53 MPG. But, if you look at the same display for the 3 secs after you switch the engine off, THEN it shows you the average MPG (was more like 60 MPG for me.) It’s easy to get misled, since the display shows “100MPG” when you’re not using any fuel (either coasting or in EV mode.) After a bit, my brain just read that as “ignore the MPG display, it’s irrelevant for this part of the drive.) So I was only focusing on the MPG when fuel was actually being used.

      * I’ve just passes half a tank of £50 worth (45 litres) of petrol. It took about 230 miles to get to that point. So, if I drive similarly in the future, I’ve get about 460 miles out of a full tank. That’s about 46 MPG. However, there are some things I’ve learned in that half tank that should make me more efficient going forwards…

      * The trips that cost the most are those that are short, and from a cold start. So, nipping out for 5 mins at lunch, or jumping out to the supermarket in the evening after the car has been sitting on the driveway for a few hours, are the biggest fuel killers. One one trip on a particularly cold day, my instantaeous display showed 1.2 MPG, and that’s going less than 20 MPH before I’d even left my street! That’s because it was using a lot of fuel to get the cabin and engine up to operating temperature. Much better to: 1) take lunch in with you so you don’t need to do a short trip from a cold start at lunchtime, and 2) try and tag supermarket trips onto the end of a commute where possible. That means the short trip is being done at a time when the engine and cabin are already at operating temp, so the trip is far more fuel-efficient.

      * It’s more efficient to accelerate up to a desired speed at a reasonable rate, then if possible use cruise control to stay there. I’d never used CC before, so this took a little getting used to. The first couple of trips, I was driving in a way that prevented the rev needle going into the ‘power’ zone and turning red when accelerating up to motorway speeds. But I discovered it was actually less fuel efficient that briefly over-revving to get to the desired speed and then easing off / applying CC to stay at that speed.

      1. You need to remember that it needs to run-in first! This can take several thousand miles, though the initial increase will be in the first thousand or so. I have a Yaris Hybrid, and when I first got it, it wouldn’t get more than 50 MPG and acceleration was poor (I had not long had a test drive so the difference was obvious!). This was because everything was still tight.

        For the first 1k I kept speed limited to 50 MPH and didn’t push the engine into the “power” band.

        18 months and 14000 miles later, I get 65+ MPG and it’s proven to be an excellent car!

        Weather, heater usage, Eco mode (or not) and how hard you accelerate can all harm fuel economy. Also check your tire pressures and alignment – I just had mine done and it made a huge difference (the MPG was slowly dropping off over time). On the journey home the average increased from 59 MPG to 63.5 MPG on a run that doesn’t usually improve with time, so I can only presume the actual MPG was even higher. I know 70+ MPG (real figure!) is possible on that journey.

        1. Hi Ollie,
          And the cow jumped right over the moon.
          Sorry but I do not believe that your Auris Elite gives anywhere near 70 mpg.
          I am lucky if my car gives me half that.
          If it really does give you anything close to 70 then it means only that my local JEMCA Toyota dealers are even more disappointing than I thought.

    2. Hi Godfrey
      We are so similar
      We both like but not love the Auris
      We both think Toyota should not have lied and stretched the imagination in their brochure
      We both know Geoffrey Archer, John Grisham or Alaistair mcclean could not make up the plot behind the mpg claims
      We both know there is not a damn thing we can do
      We will both look away from Toyota for our next car
      We both think the Auris Elite is good enough without stretching the imagination and printing such rubbish in their brochure
      Good luck. Regards. John

      1. The fuel consumption figures in any car makers brochure are the result of a laboratory test dictated by the eu. Any fuel consumption indicators can only ever be speculation due to the wide range of real world variables. If you are only achieving half the guide consumption then either there is a technical issue or it’s your driving.

        1. You are of course quite right. It must be the way I drive. I put my right foot on the accelerator and I use the same foot on the brake pedal when I need to slow down. Nick, your comments sound like they are straight from the Manufacturers stable. Wake up please and read what other honest drivers are saying about the fictitious balderdash Toyota have printed in their manual.
          Put simply, Toyota should not be allowed to get away with make believe. Isn’t that why we have a Trades Description Act?

          1. Hi John, think you missed the point, ALL car manufacturers put their cars through tests as stipulated by the EU. If you disappointed your Toyota car does not meet the brochure figures then you will be disappointed with any car from any other manufacturer. I not associated with Toyota or any other car maker, I just know the strict lab tests all have to adhere to do not give real life figures, but what is “real life”, drive mostly in Norfolk will give different figures to living in Scottish highlands. I just use quoted figures as a guide.

  16. Hello, I just wanted to say that I really enjoyed your site and this post. You make some very informative points.Keep up the great work!

  17. The Toyota Hybrid is a fantastic car. We have a Toyota Hybrid Battery Replacement and Toyota Hybrid Battery Repair service at Bumblebee Batteries which Hybrid Battery users across the USA love.

    However, I would love to know what people think about the car? The battery? Other hybrid options compared against the Honda?

  18. This is a suggestion for the web site which may help answer a lot of questions in this forum. The Tesla web site has a calculator where you can change relevant parameters like wheel size, speed, AirCon on/off, external temperature and see the impact on range. It might not be quite as simple with hybrid but in any case it’s only an estimate. On the Tesla site it is quite an eye-opener to see the difference each parameter can make.

    My Auris TS is currently giving about 55mpg (in a very hilly area – instantaneous consumption under 8mpg on the steepest hills!).

    I’ll try the blog tips – but, from comments here, I wonder a bit about consumption dropping in winter.

  19. Hello,

    I have an Auris Touring Sport Hybrid 2016 and I have two questions about driving
    Which is the best way to down way a long hill?
    1- Using the brakes
    2- Using the braking shift on the transmission
    3- Keeping the cruising control on a lower speed
    It is possible to vary the ratio of acceleration of the cruise control? Because the resume lever on the cruise control push this hybrid eco car as a formula 1 racing car wasting a lot of energy, even if the car speed is near the stored speed.


    1. Hi Jesus,
      When driving down hills, it is best to be in the engine braking mode. Obviously, if you need to reduce more speed we would recommend using the foot brake as well. Unfortunately, it is not possible to vary the ratio of the acceleration in cruise control mode, but we appreciate your feedback about the car’s functions and we will pass it to the product team for consideration in future models. Hope this helps! Many thanks.

  20. I brought an Axio hybride 2016 when i start to drive not even a bit sound but after sometime it’s giving more sound seems like engine but i want to know why, is it normal? how do i know car is running from battery or fuel. my meter board language is Japanese i want to change it to English even user manual also Japanese i want English manual please. How do i change eco/ev mode while pressing car is running or when in P/N?

    1. Hi Perera,
      Thanks for your post. This specific model of car was never released to the UK market. Therefore, we do not have access to an English manual. Our advice would be to contact your nearest dealer and see if they can assist further! Many thanks.

  21. I’ve been scanning the comments and am still unclear on the best approach at traffic lights.

    If I leave the car in Drive: I have to apply the handbrake very firmly (such that it’s difficult to release) to stop the car from creeping (unless on an uphill slope).

    If I use the foot brake: this goes against road safety advice to use the handbrake to prevent the car from lurching forward if shunted from behind. It can also dazzle the driver behind when dark. Someone above also mentioned pressure on hydraulic seals.

    If I select Park (and this is what I tend to do the most): it feels like the most secure and efficient option on the whole, but takes longer to move away due to having to step on the foot brake and engage Drive again. Particularly annoying for short stops. Also, someone above mentioned the risk of damage to the drivetrain if shunted from behind whilst in Park.

    Would you (Toyota) mind addressing those points for me? Thanks!

    1. p.s. are there any circumstances in which you advise AGAINST using ‘B’ mode (engine braking)? Sometimes I engage it before descending a steep hill at moderate speed, and the engine note sounds like it’s racing away at high revs. I want to ensure I’m not causing any damage or premature wear…

      1. Hi Ella,
        Thanks for your response. Whom do you suggest I speak to at my local dealership? I’m just not sure how technical the ‘front of house’ staff are, and for obvious reasons it’s rare that a mechanic is available to chat with. In past experience, the dealers seem more accustomed to dealing with problems rather than advising on best practice etc; this is the sort of thing I thought would surely come down to the manufacturer’s recommendations, as the designer must know best as to how the product is intended to be used.

        In general, I’m a little unclear on the types of questions that can and can’t be addressed via this blog, as my questions both seem about on a par with others below that have received a substantive response, notably from David Crouch, but sometimes also Charlotte Mills and Will McManus, for example. If you could elaborate on the types of questions you’re willing to answer via the blog, and what sort of thing will always be referred to a dealer, it may help folk understand what is worth posting and what isn’t.

        Best wishes,

        1. Hi Chas,
          Thanks for your query. Anyone in your local dealership should be able to advise you on this problem. If you mention what your query is regarding, they will find someone who can advise/assist you.
          With regards to your other questions, we try to advise everyone to the highest of our ability in response to their issues. No question should not be asked and we will try and help in any circumstance. However, there will be times when our advice isn’t available or appropriate and with that we would have to refer you to your local dealer. Many thanks.

          1. Hon Ella/Chas
            I know more about my Prius than most of the staff at Jemca Toyota Enfield, except for some of the technicians .
            I think you need to try this out yourself as a Toyota representative, and find out.

          2. Hi Fardad,

            Thanks for getting in touch. We are sorry to hear that you feel this way. If you would like to contact our Customer Relations team regarding this to discuss the issues you experienced further, you can find their details as follows: https://www.toyota.co.uk/contact-us/


  22. Just got a new Yaris hybrid. On some journeys the electric motor produces a ‘whistling’ noise, on others it is silent. The journeys seem identical to me. Is there anything I can do to eliminate the noise? Someone has suggested that it is ‘overrun’. What is that and can it be avoided?

    1. Hi Rozikhan. We’re not sure what you’re referring to. When you get an error, we advise the safest thing to do is visit your local Toyota dealer who can investigate what is happening. Thank you.

  23. Hi, Can you clarify the point about not selecting ‘N’ in start-stop traffic?

    I collected my brand new yaris hybrid today 🙂 and it is my first time ever driving an automatic, let alone owning one, I did some research on how to drive an automatic but now I am confused.

    I live in an inner city area so ALL my driving is start-stop and certainly feels like I spend most of my time stationary, rather than moving. But should I keep my foot on the brake the whole time instead? That would be really uncomfortable, really soon. Is there a rule of thumb? Going to be stationary for more than a minute, use N, or should it be 5 minutes? or use P instead? I can’t imagine leaving it in D with just the handbrake on would be safe?

    Also, can I leave the car in EV mode and it will do its thing, turning on the petrol engine when needed? Or is it better to leave it in ECO mode? I’m looking for the best ‘set and forgot’ option as I don’t want to be fiddling all the time.

    Sorry for all the questions!

    1. Hi Elsie,
      Thank you for your post. It is not good practice as the hybrid battery will not charge in ‘N’. Hope this helps.

  24. Hello and thanks for the information you provided , my question is driving in EV mode the battery will recharge automatically? Because what I noticed is when am driving in EV mode the battery discharges quick.

    1. Hi Marlon
      Thanks for your post.
      When you are driving in EV mode, the car is only being powered by the batteries so you will notice that the level will reduce at a quicker rate. The hybrid system is designed to maximise fuel efficiency at all times by using the power sources independently or combined depending on circumstances. The petrol engine is always monitoring the battery level so if it detects they are getting too low the engine seamlessly cuts in to maintain charge. Hope this helps clarify but let us know if you have any other questions.

        1. Hi Marlon
          Thanks for your reply.
          The car will basically tell you when it is ok to drive in EV mode and the battery level is the key indicator for this. You will hear a beep and see a message on the screen if the car is not ready to switch to EV but continuing driving should soon top up the level to enable this to take place. Hope this helps.

          1. Hello David , to drive in EV mode do I have to press the EV Button before or after the car started?.And secondly to stop driving in EV mode I have to stop the car or can I press the EV mode button again?

          2. Hi Marlon. A hybrid will generally use EV mode automatically when pulling away, so it is something that can be engaged and disengaged by pressing the button whilst driving. Of course, EV mode will only work if there is enough charge in the battery and will only engage below around 30 mph depending on battery charge and driving conditions. Simply press the EV button to engage and disengage. Sharp acceleration will automatically disengage EV mode, so a feather-light right foot is needed. Do let us know if you have any more questions. Thanks.

      1. Hi David, I am looking to buy a new RX450h having owned a petrol one previously. I hear of hybrid owners who have left their vehicle standing for long periods and the 12v battery discharging and leaving them stranded. Is it advisable to use a 12v trickle charger on the standard battery during long periods of non use or are there potential issues? I work from home and use several vehicles, so it is easy for me to carry out regular trickle charging especially during winter. I did this with my petrol vehicle and the original battery lasted 9 years.

        1. Hi Chris
          Thanks for your post.
          It is true that any vehicle left for long periods will mean that the 12 volt battery will naturally discharge. Based on your circumstances trickle charging would prove to be the best option particularly as you are able to work from home and keep a careful eye. This would be the best way to maintain the battery throughout the winter period.
          Hope this helps but any other questions please let us know.

    2. One further question on the EV mode.
      What happens if the car runs out of petrol. Will it be possible to continue driving a few miles on EV mode (at low speed) untill the battery is empty or will all systems in the car automatically be shut down?
      Hopefully this never become relevant, but still interesting to know…

      1. Hi Søren, our Hybrid Synergy Drive systems operate as a collaborative petrol/hybrid and one will not function without the other. Although you can extend your range considerably using EV mode, you must also have enough petrol in your tank because the EV mode is charged through normal driving using the petrol motor when braking. So, in short, the car will run out of charge if you don’t use it as a hybrid. Find out more here: po.st/K3yyFC

        1. Hi Simon
          Thank you for your reply.
          I am fully aware of the basic principles behind the petrol/hybrid collaboration. My question was solely aimed on whether it would be possible to continue driving on the battery (until empty) if the car runs out of petrol. I anticipate your answer as a “yes” here?

          By the way, we are very happy with the Auris Hybrid. Automatic transmission, low petrol expenses…actually pretty surprised on the consumption also being low when driving at a constant speed, i.e. no recharging during breaking.

          One slight disadvantage, though, is the high cost of updating the GPS.

          1. Hello Søren. Sorry that we didn’t quite answer your question. The answer is no, the Prius will not operate if it runs out of fuel. While the petrol engine and electric motor are designed to work independently of one another, the car does not run without these features combined. The EV mode is designed to be used as an extra feature for the driver when you want quiet and more environmentally-friendly driving – say in town.
            With regards to your Auris Hybrid, it should be returning good economy figures based on constant speeds and gentle acceleration. It does charge when you brake gently – brake harshly and the car engages in a more urgent stop without recharging the batteries.
            We hope this has answered your question?

  25. My understanding is the Eco Drive is since last ignition on, average MPG is total isince you last reset, its useful to have both as its not everytime you drive it that you are focussed on beating your last score !

    1. Hi Richard
      Thanks for your post.
      You are correct, Eco covers the last trip, the average calculates since the last resent and current is that exact moment. Hope this helps but let us know if you have any other questions.

  26. Here’s a question, I have the new yaris hybrid. Love it by the way. Very efficient. But how can you lock the doors from inside. Can’t find a button for this at all?

    1. Hello Gary
      Thanks for your post.
      Next time you are in the car go to where the electric window switches are located on the drivers door. Above this should be a button showing a padlock to lock/unlock while you are in the car.
      Let us know how you get on.

  27. It’s AS again. My Toyota Yaris is doing 57mpg and this has been tested over several tankfuls. The average mpg (which resets after I fill up) says it is doing 67mpg. There is no explanation for this. I am led to the conclusion that the guage for mpg is misleading and this is an offence under the Misrepresentation Act 1967 and the Sale of Goods Act 1979. Please can you tell me who to contact to take this further.

    Thank you


  28. My auris hybrid is 3 months old and will only periodically switch to EV mode despite having an almost full battery charge, Toyota Sheffield have run a diagnosis check and can find no issues, any advise you can offer please

    1. Hi Anthony, thanks for getting in touch. Can we double check whether you mean the EV light on the dash or the EV push button mode?
      The EV push button mode will only work below a set speed (29mph) with a low throttle input. Other factors such as aircon and heating can also affect EV mode. The EV mode (light on dash) will come on if the vehicle is moving at a speed where the electric motors can move the vehicle based on throttle input, vehicle speed, electrical loads, etc. We hope this helps.

    1. Hello Shehriyaz
      Thanks for your post.
      Sorry to hear about the problems with your Corolla but to ensure a correct diagnosis we do recommend that you take your car to your nearest Toyota dealer. It can be difficult to diagnose problems online. If you are unsure regarding their location then we do have a dealer locator on our website http://www.toyota.co.uk/.
      Hope this helps.

  29. Auris Hybrid: Could you tell me the difference between the 2 mpg figures given on the display

    a) Average Current mpg

    b) Eco drive level mpg

    the 2 figures do vary whenever I look at them

    1. Hi Ian
      Thanks for your post and sorry for the delay in replying on this.
      You will see a difference between the two readings because the car will be operating slightly differently. While your Auris is designed to operate as efficiently as possible in normal driving conditions, when you select eco mode it takes this a stage further. For example the throttle response will be softer in terms acceleration and the air conditioning will operate slightly differently. This is designed to provide a driver with the choice on how they would like their Auris to drive as well as to maximise fuel efficiency. This is why you can see a variation between the two figures.
      We hope this helps clarify but do let us know if you have any further questions.

  30. It’s AS asking about the average mpg displayed in the car again. When I fill up with petrol the mpg resets itself so it can’t take previous tank fills into account. I have also calculated the average over several tankfuls and it’s just about the same (57 mpg) each time which is the true consumption so your explanation still doesn’t follow.

    1. Hi April
      AS was referring to the average fuel consumption shown in the car differing to the consumption from each tankful which we explained will differ because the average display in the car is based on many tankfuls rather than one. There is an average consumption figure which remains on the display which shows this figure but this can be manually reset if preferred.

  31. Brilliant post guys- I definitely think point 9 is important, you see so many drivers accelerating and then breaking harshly- thy go nowhere fast and just use up excessive fuel!

    1. Thanks for your comment. We hope you found this blog post useful. We would certainly agree that limiting the use of air conditioning would have a positive effect on fuel consumption. The key is to try and combine all of these techniques to achieve optimal consumption. Do you have any specific techniques that you find useful?

  32. I asked about fuel consumption on October 18th, My point is that the display in the car states it is doing 66 – 67 mpg but when I work out its actual mpg (by filling it up, counting the miles and doing the maths as I have done on lots of occasions) in reality it is doing 57 mpg. The Toyota garage can’t give me a straight answer and tells me that either every garage is short changing me on fuel/it’s the way I drive it/I can’t do maths (!) etc. This is again missing the point. The display does not match the actual mpg. They have told me, though, that if the display says 67 mpg that’s what it will be doing because the display is accurate. I don’t agree. Why is the mph display in the car 10 miles out on mpg, please?

    Thank you

    1. Hi AS
      Thanks for your post and sorry that this question was not answered correctly.
      We have double checked this with our technical team and the reason for the difference is because the in car display calculates the MPG over time and previous trips to provide an accurate average. Calculating on one tank full is not a comparison as only that journey is taken into account and may not be indicative of true consumption achieved.
      Hope this helps but let us know if you have any other questions.

  33. Re “13. When in stop-start traffic, do not select ‘N’ neutral when stationary, as electricity will not be generated and the hybrid battery will discharge”, this seems an odd statement – please explain further why this is a fuel economy measure.
    If you do not select neutral when stationary, the car uses power trying to “creep”, and so is surely working LESS efficiently than in neutral. So it would seem to me that engaging neutral when stationary saves energy and is MORE fuel-efficient.
    Also, if the battery does discharge sufficiently to need recharging, the car will start the ICE and charge the battery anyway.

    P.S> You do not mention in your reply below that people also choose hybrids because of the low environmental impact. They are very low Co2, without all the very unhealthy particulate emissions of competing diesels.

    1. Hi Geoff
      Thanks for your post. A good question and we have checked this further with our technical team for you.
      This essentially is to do with consumption and emissions. When the vehicle is put in neutral it basically allows the generators and transmission to freewheel. If therefore the vehicle is kept in neutral for a long period this would not be allowing the generator to trickle charge the battery. This could then cause the battery level to drop meaning that when the vehicle was put in drive the petrol engine would start straight away. Over time this would have a detrimental effect on consumption and emissions. One of the key benefits of a hybrid is the vehicle’s ability to drive solely on electric power at lower speed. We would recommend that the vehicle is kept in drive or put in Park where the transmission is locked but still allows the generator to start.
      Lastly we do take accept that a further reason for owners to choose hybrid is because of the environmental impact.
      We hope this helps address your question but please let us know if you have any other queries.

      1. Thanks for the reply. Park seems a good option, as you say, and also because of not using battery power for the “creep” function. This is what I do. How much battery power does the creep function use on a level road?
        Is there any risk of abnormal wear to the Park aspect of the transmission by using this frequently when stopped at traffic lights etc? This is a question that seems much debated amongst owners.
        Also, if the car were to be hit from behind when in Park in a traffic queue, could this inflict severe damage to the transmission which would be expensive to repair?

  34. Are hybrids really worth it? I was looking at a new Yaris today standard and hybrid. The standard was approx €17k and the hybrid was €20k. €3k price difference. The salesman said the standard yaris does 55mpg and the hybrid does 74mpg. What I do when comparing cars is check the price difference and cost of fuel over a year. eg. for standard yaris 12000 miles a year/ 55mpg = 218 gallons x €7/g = €1526 for year. Hybrid 12000/74×7=€1135 for the year. €1526-€1135=€391. So you save €391/yearly with the hybrid. The cost difference is €3000 so €3000/€391=7.67. So it would take 7.67 years to recover the extra cost of the hybrid doing 12k miles a year.Unless you want to be an eco warrior or something the hybrid is a gimmick. The only way the hybrid could compete would be if the price dropped to the same level as the standard car. Also the salesman said in real driving conditions the hybrid would do 65mpg which would make it even a worse choice.

    1. Hello Mike
      Thanks for your post.
      We do take on board your comments but we have now sold seven million hybrids across the world since we launched the Prius back in Japan in 1997. Taking the point about fuel consumption though, we know that this will vary across individuals as many factors can influence this and the decision will boil down to understanding the owner requirements and making sure that the vehicle meets their needs. For example a key strength of a hybrid is use in urban environments as at lower speed (when in traffic for example) it will run solely on electric power so will use no fuel and emit no emissions. There are also other elements to consider such as preferential taxation, with Yaris hybrid exempt from vehicle excise duty for example. Finally consumption is one area why owners choose to go hybrid but not all, some like the quiet serene drive and lack of engine noise. We accept that hybrid may not be everyone’s cup of tea but more and more are being sold across the world each year. Have you tried driving one? We would be very interested to hear what you think if you have. Have you thought about a back to back test drive at your dealer with a conventional Yaris? Let us know.

    2. Hi Mike
      I love Toyota. I bought a Corolla, a Crown, a Prius and about 6 months back I bought a Auris, top of the range Excel Hybrid.
      BUT I suggest the brochure for the Auris ought to be condemned as being misleading in many ways that left me very disappointed.
      You ask about fuel consumption.
      The brochure and the salesmen would have to believe the car will achieve 76 or even 78 mpg
      I suggest you will be lucky to achieve 40 mpg. Toyota suggest the figures are based on EU regulations
      That is ridiculous and certainly does not justify 100% inaccuracy!
      I suggest caution and do not buy an Auris based on fuel consumption.
      The Auris Excel is still a great car but be very careful you know EXACTLY what you are buying!

      1. Totally agree John. I have been saying this since I bought my Toyota Auris Touring Sport Hybrid brand new 2 and a half years ago. I have never achieved any better than an average over that time of 48mpg. Got fed up of people from Toyota telling me how to drive to get better consumption. The 72mpg promised could never be achieved in normal day to day driving, I don’t care what they say. The figure is very misleading and I must say I will never buy a Toyota Hybrid again and would advise others to look elsewhere if they are after better fuel consumption.

        1. A friend has the Auris hybrid estate and regularly achieves 60mpg +. Assuming the vehicle is well maintained and fault free then maybe you need to consider your driving style.

      2. In the winter i get just over 40mpg. Now in summer i get 55mpg. I had the car checked and nothing was found wrong apart from there was two digit missing from the car computer that identifies the car. I love the car but hate the mpg. If i got 60mpg all the time i would be very happy. They think its the short distance i drive every day plus bigger wheel gives less mpg and the location i drive in. Full tank i get 400miles in summer 300miles in winter.

        1. Hi Syed. Unfortunately, bigger wheels do affect the fuel consumption of a vehicle. We don’t know any details about where you drive, but the types of road you drive on can also affect fuel consumption. As you can see from these comments, fuel consumption can vary drastically according to the driver and conditions! We advise that, if you continue to be unhappy with your vehicle, you speak to our customer relations team via this link: po.st/PlQxub. Thank you.

      3. I’ve just bought a used Auris touring sports hybrid and am frequently getting 70mpg. It must be the way you’re driving it!!

      4. Hi Mike,

        Have to say, if you’re only achieving 40 mpg, then you’re not driving it correctly.

        I’ve had an Excel for over 2 years, initially my total anal driving would give me 600 miles on a full tank(42 litres) which from memory was around 64mpg.

        Even since then, with not such an OCD approach I will comfortably get 60mpg in the summer and 55mpg in the winter.

        Kind Regards


  35. I have a Yaris 1.0 manual drive. It displays it’s average mpg as 68mpg. When I work it out in practice it’s doing 58 mpg. Why is there this discrepancy, please?

    1. Hi AS
      Thanks for your post.
      The driving tips are meant as a guide as fuel consumption does vary for individuals and there are many factors which can influence this. It is also worth pointing out that the fuel consumption figures which we have to quote are from a standardised EU test which it is accepted does not mirror real world driving conditions (it is undertaken indoors on a rolling road for example). The test is there to provide the consumer a level playing field when looking at consumption across all vehicle brands. More information about the test can be found here.
      Hope this helps clarify but let us know if you have any other questions.

  36. I have a 2014 auris Hybrid I would like to know if the average miles per tank can be reset on each fill up.I know that the trip milage can be reset but I can’t find average milage reset.

    1. Hi R Hackett
      Thanks for your post.
      You can reset all the settings by keeping “settings” button on your dashboard (long thin button on instrument screen) pressed down for a couple of seconds. Hold this when you scroll through to the average consumption screen. Let us know how you get on.

  37. Have bought a Auris hybrid touring sports, getting 56 to 73 mpg on mixture long trips and town driving which is excellent. Are there any plans to introduce a plug in kit to allow a conversion of this car to make it similar to the new Prius plug in vehicle?

    1. Hello David
      Thanks for your post and great to hear about your Auris Hybrid Touring Sports.
      To answer your question though we have no plans to introduce a Plug-in kit for this car and this is basically down to the technical complexities between Plug-in hybrid and our conventional hybrid. For example the Plug-in uses lithium-ion batteries while your Auris uses nickel metal batteries so there is no straightforward compatibility. In other words we have to manufacturer Plug-in vehicles at the factory. A very good question though and we hope this helps. Please let us know if you have any other queries.

  38. Have just bought an Auris Hybrid and am already having second thoughts!! Main issue centres on the speedometer display panel – it is too faint, especially during daytime, the digits are not distinct enough (and especially those indicating km,) while 30, 50 and 70 mph are just tiny ‘notches’ on a line. In addition, this is the first car I have ever owned where I could not adjust the brightness of the display panel lighting to suit my preferences. In the first 18 days of having the car I have experienced ‘black-out’ of the panel displays on 3 occasions. This was the result of low/no background lighting plus bright sunlight shining on the speedometer etc. at an angle which caused the displays to ‘black out and disappear’, so I was driving ‘blind’.. The first time it happened (5 days after getting the car) I thought there was some electrical fault and looked for somewhere safe to pull over, not knowing what the problem was. It was only when there was a change of direction in the road that things gradually reappeared. This has now happened twice more.
    The speedometer markings are very poor – too small, faint and badly lit. This is the first car I have ever had issues with such a basic but important feature on a car. What can be done to improve its clarity and ‘visibility’ at ALL times?

    1. Hello Kay
      Thanks for your post and sorry for the delay in replying.
      Great to hear about your Auris Hybrid but sorry that you have some concerns regarding the vehicle design and operation.
      We passed the the details to a member of our product team for review and test drive in an Auris hybrid. Taking the points you have raised we do take on board your concerns regarding the digits not being distinct enough and the size of the “notches” on the speedo dial. We cannot change these on your car or the level of illumination but we can consider this for future product reviews. Your point regarding the blackout is harder to explain and we have no similar reports through our technical department. We therefore recommend that you speak to your local Toyota dealer about this as they can inspect your car and go through this issue with you in further detail.
      Thank you again for your comments and bringing this to our attention.

      1. Hi Kay
        One quick point regarding the your concern with the blackout, are your light settings set to auto? This can cause the lights to come on when going through dark areas for example and can mean the dashboard lights change (decrease in illumination) to account for this.
        Hope this helps.

  39. Hello! . I am using Toyota AQUA ( 1500 cc ) bought from the Japan Auction in 2013 . Can somebody explain me what are the differnces betweeen the FAT ( FLOOR AXIAL TRANSMITION ) & the FA ( I searched for what this stands for but could not find out ) . in the discription on the engine . Thank you .

    1. Hi Chandana
      Thanks for your post.
      We have run this past out technical team and as you may be aware this is not a model we sell in the UK market so we would not have all the necessary technical information. If you are based in Japan then we would recommend contacting your local dealer there as they will have all the necessary specification to help you further.

  40. We now have my dads Gen3 Auris HSD which has replaced out trusty 13 year old 1.0 Yaris. My dad was delighted with the Auris and we totally agree. We do loads of short journeys the Yaris averaged 43mpg but the Auris is much better at 58mpg.
    The key is driving technique, reading the road ahead. One question is it more efficient to use the regenerative braking of cruise to a stop with no throttle. I’ve noticed the display still says the hybrid battery is regenerating on the overrun.

    1. Hi Mark
      Thanks for your post.
      Spot on with the driving technique, you do not need to change your driving style but adapt it slightly and as you say read the road. This makes for a smoother more comfortable driving experience anyway. To answer your question, both techniques will be recharging the battery but we would recommend using the regenerative braking to maximise the battery recharge.
      Hope this helps.

  41. As the owner/main driver of a plug-in Prius for the last two years, my response to this advice is that it follows the common-sense advice given by the author of ‘Mind How You Go’,Adrian Schurmer,who,sadly,is no longer with us.He was the police driving instructor who TRAINED police driving instructors & drivers of vehicles carrying V.I.P’s.Sadly,the manual which he published privately is no longer in print,BUT,as he tells us in the book, it REALLY is only a matter of COMMON SENSE,&the PRIUS is a VERY BIDDABLE car,in fact the best one I have ever driven so far, & I am 81 years of age!

  42. I bought a Yaris Hybrid about 4 months ago to replace my 8-year old Yaris MMT. I use it for driving to and from work. This can be either 8 miles or 70 miles away. For the short journey, I use local roads; while for the long journey I use a mix of motorway and local roads.

    With my old Yaris, I did about 50 MPG on the long journey and less on the short. Although the Hybrid if not run in, it is reporting 60 MPG – which is consistent with how much I fill it up with petrol. I haven’t yet driven it in winter. I always buy petrol cars because of the short journeys do and the Hybrid seems the best solution to this.

    What I didn’t expect was the driveability. I have driven automatics for about 20 years and am familiar with their problems.

    With this Yaris Hybrid I do not feel the gears changing, because there isn’t a torque converter.

    When arriving at a junction, the electric engine is ready and available so it is easy to concentrate on the traffic rather than worrying about whether the car has had time to select first gear.

    When exiting from a roundabout, the electric engine is again ready to power the car rather than needing to kick down because the car has gone into top gear thinking the car was going a steady speed.

    Also, I have experienced a modern automatic diesel, with engine cut off when stopped. When starting off I could hear and feel the engine starting again. With the Hybrid, the engine doesn’t strictly cut off as the electric engine is always ready to go. On the odd occasion, I have had the Hybrid start the engine to recharge the battery, while waiting to go.

    On the other hand, because engine braking is more significant, maintaining speed on the motorway requires more attention – particularly when the motorway is hilly.

    So, this car is more than meeting my expectations.

  43. Had my Auris Excel Hybrid for one month. It’s summer so that helps consumption but the key is to drive it properly-for-a-hybrid. No fast acceleration…… and brake in good time. If you want a “driver’s” car then buy something else.In 1200 miles I’m averaging 63.5mpg. I did a 1 hour journey lat weekend and achieved 68.5. The best I’ve achieved is 75.1 and I must say I never expected to get these figures.
    Like other bloggers I was hoping to get 60-65mpg so I’m really pleased with my figures.
    The drive is very relaxing even around town and I think this contributes to a gentler drive. But I repeat, if you drive with continuous rapid acceleration and heavy braking, you are at fault for choosing the wrong car. Don’t get me wrong, it is capable of faster acceleration and I do use Power mode when required but overall I don’t drive like a nutter.

  44. Test drove an Auris Hybrid Sports Tourer yesterday, just hoping to get a lease deal to enable me to have one as my business vehicle. It’s perfect for my 30,000 mile a year driving, comfortable, spacious, well appointed, quiet, nippy, good all-round visibility, economical, excellent safety features, light steering, and excellent value.

    1. Hi John,

      Thanks for taking the time to get in touch to let us know how you feel about the Auris Hybrid Touring Sports, we are glad you like it. We would love to know if you manage to get one on a lease deal. Take care.

  45. I just bought a used 2010 Auris HSD, with only 26k km on it. On my recent 74 km highway trip to the beach I decided to fill it with gas, reset the average consumption indicator, and set cruise control to 80 km/h. A/C set at 1 C lower than ambient. I’d slow down to 70 km/h before climbing major hills. Just doing that I got an incredible average 2.8 L / 100 km, or 101 mpg! If I didn’t see it with my own eyes I wouldn’t believe it.

    Since I got to the beach I’ve taken many short (< 6km) trips and my average consumption has climbed to 3.8 L / 100 km, or 74 mpg. I have put at least 120-130 km since I filled it up, and the fuel indicator has barely moved, I feel all warm and fuzzy 🙂

    I'm in Greece, and the 74 km trip was done in 30 C ambient. I really hope it was not some sort of fluke because of the road terrain.

  46. My T/Aqua is giving a noise like a horn is blown from far when pressing the brake paddle when on EV.

    This orrs me much.

    If someone can throw an idea as to hat this could be, I ‘d b t gratfl.

    1. Hi Thian,

      Thanks for your post. We’re really sorry to hear that you are having a problem with your vehicle. We suggest taking the vehicle to your local dealer so that they can look at the problem. If you need any further assistance please do not hesitate to contact us. Thanks

  47. I have a new yaris hybrid and am very disappointed with my mpg. At the moment I’m getting about 51 on average which is less than I get with my partner’s prius. I have read your tips and am already doing most of them but haven’t checked the tyres recently. I sort of assumed in a new car they would be right. I didn’t expect it to get anything like the 80 advertised but was hoping for nearer 60. Should I be right to expect this, at east in the summer?

    1. Hello Diana
      Thanks for your post.
      Fuel consumption does of course vary across drivers and we hope that the post provided some useful guidance for you. Tyre pressures will have some influence and it will be working checking them very soon just to be on the safe side. Fuel consumption does differ slightly in the seasons and generally improves in the summer months. You do not mention have many miles you have covered but consumption does also improve with mileage. Finally the fuel consumption figures we have to publish are from a standardised European test. It is accepted that this test does not mirror real world driving conditions (it is undertaken indoors on a rolling road for example) but they are there to provide the consumer a level playing field when looking at consumption across all vehicle brands. We would be happy to send more information about this test if you need any more details.
      Hope this helps clarify and do let us know how you get on.

  48. i have toyota aqua hybrid car. but i has 17 size low profile tyres alloywheel. my best fuel consumption is 19km/l. but i was in the car at that time. it does only 15km/l in country side with 5 passengers.explain me about the tyre and fuel consumption. if i change the tyres can i improve the fuel economy. i always use eco mode. sometimes power mode for over taking.

    1. Hi Janarrthanan
      Thanks for your post.
      The tyres that Toyota fit to their hybrid vehicles are designed to provide optimum efficiency. However we do not sell the Toyota Aqua here in the UK market and in these circumstances we would recommend that you contact the distributor for your country who will be able to help advise on the question you have raised.
      Thanks for visiting the Toyota UK Blog.

  49. I agree with many of the previous posters re low mpg in spite of following all the tips mentioned in this article. I have struggled to get over 45-48 mpg in winter months and @ 53-55 mpg in summer with the most careful driving of my Auris Hybrid 2013 Excel. I have also had my local dealer investigate it several times and even their ‘expert hybrid driver’ struggled to do any better. They said they were sending the data to Toyota Technical to assess but never got a response back from them. The main reason I bought a hybrid car was for its fuel efficiency. But it now looks like much cheaper conventional cars actually give better mileage than this one. I’m regretting my purchase now but will probably stick with it until end of my lease contract and then perhaps look at a Honda as not only does my husband get better than advertised mileage on his, but their technical support actually responds to queries too.
    My suggestion to Toyota would be to advertise more realistic mpg so that customers aren’t so frustrated by the difference in advertised and real-world numbers.

    1. Hi,
      Thank you for taking the time to contact us.
      First of all, we’re sorry if your dealer never heard back from our technical team. If you or your dealer can provide us with some details about your car and when they got in contact we’ll see if we can get that reply to you ASAP.
      Please complete the customer relations form here: http://po.st/O3vN72.
      We do appreciate that MPG is a topical subject and causes some frustration among customers.
      As mentioned in the comments below, mpg doesn’t just reflect driving style; it’s a mixture of the driving conditions and several other factors. Hybrids are at their best in stop-start traffic like conditions, where long, heavy acceleration is limited but where you do get use the regenerative braking to recharge the battery. Increasing your MPG can be a gradual process and you may find it improves over over time.
      Hope that helps for now but please do let us know about your previous query so we can fix that too.
      Many thanks. 

  50. 13. When stationary, do not select ‘N’ neutral, as electricity will not be generated and the hybrid battery will discharge?
    Why! If neutral is NOT selected the car creeps forward so you have to keep your foot on the brake (brake lights on and car trying to move).

    The drive modes on a Toyota Auris Hybrid are:
    EV Mode (encourages the car to be powered solely by the battery when city driving)
    ECO Mode (the car reduces A/C output and dampens harsh acceleration)
    Power Mode (which uses the battery to help boost acceleration along with the use of the engine).
    EV Mode can only be used at under 20 MPH and it usually displays “EV not currently available”. If it is available, the car will travel for about 300 yards.

    Using position B has the effect of engine braking and can be used when descending a hill, for example. We don’t recommend you leave the car in B for normal driving as this can use more fuel over time.
    Obviously, the software programmer forgot to disable the accelerator whilst B is selected.
    It is very useful when approaching a roundabout or traffic lights to decelerate instead of driving like you can only drive automatics.

    1. Hi Mike,

      Thank you for taking the time to contact us.

      You’re quite right to point out that drivers can select N when stationary, but we recommend that when in traffic, D is used as other road users may find it useful to see your brake lights. The ‘creep’ function can be handy too in stop-start conditions.

      We have updated the wording of the article to reflect this.

      We wouldn’t chose to totally disengage the accelerator when B is in use as some power may be needed for safety reasons.

      Thanks for your comment.

  51. My Yaris hybrid was only doing 43 mpg initially but it has gone up to 61-62mpg and I have now done 987 miles on the clock. I think 62 is very good considering it is not a manual car. Besides both Toyota customer service and the dealers Steven Eagell in Luton have been splendid in answering any queries. Highly recommended

  52. I have a 2011 Auras Hybrid. Done 40k miles and reasonably pleased with economy. Last month I did 1700 miles mixed town, country, motorway, and achieved an average of 60 mpg which although lower than official mpg is not too bad. The one thing I would prefer is a “conventional” auto box. The CVT if ok in most driving, but too noisy when pulling up hills.

  53. Just to update on my Yaris. Today I got 58 mpg. Now I was complaining when it was 43mpg and it has been back to the garage twice. But happy with 58. Radio reception terrible in different parts of London. Other than that now happy with the Yaris. Thanks

  54. There is talk of 53-62 mpg for this Toyoto Hybrid ( forget about the 100mpg whilst on battery), this isn’t that good considering the amount you pay for the car. My 14 year old Rover 45 Diesel with 100,000 miles on the clock has averaged 48 from new and achieved 58.6mpg on a 220 mile motorway run recently and in the summer around the town often achieves over 50 mpg.
    I don’t have to lug a great battery around and an electric motor and extra alternator.
    They could fit regenative braking to all cars to charge up the battery, particularly the way some people drive, forever braking rather than taking your foot off the accellerator and slowing down that way which also saves fuel.

    1. Diesels can be as good or in some cases better than hybrids on motorway trips “but” if you use the vehicle mainly for town driving then the start/stop and EV technology would enable the Hybrid to return far higher MPG and a lot of your journey would be in virtual silence, unlike a diesel.

      Also, don’t forget the Prius/Auris Hybrids are automatic and I doubt there are any diesel automatics with similar level of specification that could come close to their MPG.

      1. I don’t buy automatics for several reasons:
        * Poor economy
        * Lack of driving feel – stamp and hope!
        * There are times such as in snow for example you can engage 3rd take your feet off the pedals and allow the engine to pull you out of a slippery surface.
        * Use of gears in snow for slowing down.
        * Lack of engine braking, by changing down, forever relying on the brakes which could overheat on long and winding roads.

        I have driven automatics whilst in the USA and found them quite boring and when I bought my own car I bought a manual.
        If an automatic transmission goes wrong you probably cannot drive the car. If you loose your clutch hydraulics on a manual you can still change gear by correct revs and feel as a ‘get you home’.

        The hybrid is still a concept car, that the manufacturers are gaining experience with it until such time a light wieght battery with a long life between charges has been developed to give the range of a fossil fuel car. They have still come a long way from the electric milk floats and BR delivery trucks with their large accumulators. But the hybrid is still a petrol car with a 15 mile electric range.
        I am surprised the LPG car did not take off as this fuel could be used on a petrol or diesel engine as there are Marine dual fuel diesel engines in use at present and these have cylinder bores of 800mm. Usually LPG/LNG tankers have this type of engine fitted such that they can use cargo boil off gas during the voyage.
        Another Marine fact- The Common Rail fuel system on diesel cars that salesmen talk about as the bee knees is not new. It has been around since the late 1940’s and was a British invention on the Doxford engine built in Sunderland, the present home of Datsun manufacturing in Britain.

        Interesting times in automotive development. I believe this global warming argument (is only that) is a means of breaking the monoply of the Oil producers that have probably stopped development and production of other concept vehicles that do not use fossil fuels. They have bought out and ‘shut up’ designers in the past.

        1. The Toyota Hybrid is not an automatic. It is a variable field magnetic drive. These have been tried and tested in industry for many years.
          The advantages of an automatic / hybrid drive are
          1/ You cannot stall the engine
          2/ You are always in the correct gear,
          3/ You can indicate your intention, when you might be changing gear.
          4/ You always have your hands on the steering wheel
          The Toyota hybrid has an engine breaking system. This saves wear on the brakes..

  55. Hi Marc,

    The computer gives the maximum reading of 99.9mpg on a short trip with the vehicle on purely electric mode

    1. Hi Barry,

      Yes, quite right, so the actual consumption may have been more. This was a 20 min drive with 30, 40 and 50mph zones so the ICE was used as well as the electric motor.

  56. With the mix of feedback from different people claiming different levels of success regarding their fuel economy, I thought I’d add a comment as I am not finding it too hard to get decent consumption from my 2013 Auris Hybrid. My last journey was the commute from my office where the computer claimed my average to be 99.9mpg for a mainly town-based journey with some uphill and some downhill. I’m aware that the computer us not 100% accurate, but even -10% yields a good rate of consumption. My vehicle has clocked 9000 miles.
    I’ve found that temperature can be a big factor in the amount of fuel used, as well as planning when to make best use of the engine or the regenerative braking. Admittedly those strategies are more possible on routes that you know, however I’ve achieved some satisfactory averages on longer motorway journeys too just through carefull driving!
    On the whole I’ve been very happy with my purchase and the car has met my expectations 🙂

  57. Well, I have run an Auris hybrid for nearly four years, have driven it six times across Europe and back and have nothing but praise for this model, except for the dated GPS which shows me driving offroad at times in France. Fuel consumption was a bit “iffy” in the Alps, …..
    but in one word….BRILLIANT!

  58. i bought a yaris hybrid less than 4 weeks back, the brochure provided said there was a auto rain sensing wiper and auto head lights, however when I could not find it in a week after purchase, I went to the dealer who told me it was a misprint and therefore they were sorry, however they had no liability as it was Toyota’s fault. called up customer service who said it was not Toyota’s problem and it was the dealers problem.
    therefore now I have the car which does not have something that I was advised it would have.
    not very happy.

    1. Hi Adeel,
      We are very sorry to hear of this and can only apologise for the inconvenience it may have caused you. It sounds like you have been pushed from pillar to post a little.
      Our best advice would be to contact Customer Relations again through this link: http://po.st/O3vN72
      Hope this helps.

  59. Sorry to hear you’re getting poor MPG from your Auris Hybrid but just to assure others reading this I have an Excel Hybrid and I’m getting a minimum of 53 MPG in the coldest months and I’m currently (in April) getting 62 MPG, these are average figures using mostly town driving and rarely used on a motorway. These are figures calculated on actual petrol use and not the overly optimistic computer readings that are about 5%-10% higher.

    As I previously had an Auris T Spirit Hybrid I know these figures will rise as the temperature rises.

    On many occasions I’ve made a very carefully driven round trip of about 25-30 miles and had over 80 MPG

  60. One more point I should make, other than the miss leading MPG mentioned below, I am happy with the car. But remember, the biggest selling point of this car is the savings you will make by having a hybrid. Otherwise whats the point of shelling out £26,000 when you could buy other cars that give much better MPG performance and fuel economy at a more competitive price.

    1. Hi Pasq,
      Thanks for your post.
      By applying the driving tips displayed in this blog post many customers have achieved higher MPG figures than those you have have stated, some have exceeded the official figures.
      With regard to the fuel consumption figures which we have to quote on our marketing material, this is a standard EU test which has to be undertaken by all vehicle manufacturers. This may not be representative of real world driving conditions and the purpose is to provide a level playing field for consumers to judge one vehicle against another. More details about the fuel consumption test and how this is undertaken is on the VCA website: http://bit.ly/19uZUkY
      Hope this helps.

  61. I got my Auris Touring Sport 1.8 hybrid in January 14 and have been waiting for the mpg to hit some big numbers. Based on the number of remarks below I can stop waiting. I have tried every type of driving you can think of and the best i can get is about 41 MPG. I suggest we all send our thoughts into WATCHDOG.

    I would like to see the standardized EU test report which is regurgitated over and over again in commentary but never really explains how the mpg suggested by Toyota can be so far out from real world driving. What are the test parameters set in this EU test and why do they not represent real world driving. Otherwise what is the point of the test, surely it is there to protect the consumer and not miss lead it.

    For those who have purchased this car in the hope to save money and to save the planet you are not going to save a penny and you are going to kill the planet.

    For those of you who are undecided, just read below and make your own informed decision. Do NOT believe the bumf

  62. I am going to comment on few things.

    The Yaris hybrid owner that mentioned about getting their money back via the Sales of good Act can forget it as Toyota will string you along so you are better of selling it whilst prices are strong as they are not interested in sorting any issues out.

    Point on mpg.

    I have owned an auris hybrid 61 reg for 9 months and just sold it as got sick of waiting for Toyota customer care dealing with my case as been 6 months since my initial complaint.

    The best mpg i have got is 50mpg in the summer and 43mpg in the winter so nowhere near the claimed figures. I knew I was never going to get 70mpg as all the previous Toyotas I have owned never got the book figures but normally got 10mpg less so was actually expecting 60mpg in the summer and 55mpg in the winter. Sales staff are only interested in commission and meeting targets so they are not going to tell you that mpg figures are unachievable. Toyota cleverly gets out of it by saying UP TO 70mpg and depending on how one drives the car. If anyone is looking to buy for mpg reasons then DON’T BUY as you can get cheaper cars that will do better mpg like some diesels. Even better suggestion, try the tips on here on your present car and I will guarantee your mpg will increase by 5-7mpg what more do you want as that massive outlay is not involved in buying one of these hybrids. I was given a yaris hybrid in December on a 63 reg as a courtesy car for 3 weeks for the problem below which is supposed to be better engine and claims up to 90mpg but that was a disappointment too. It also did 43mpg which showed me that Toyota can claim anything they want the mpg achievable is never going to be anywhere near the claimed figures. Had I seen a post like mine before I bought this car then I would never have bought as what I am saving in petrol and road tax does not justify the massive cost of this car. Our corolla diesel fills up on £3 more than hybrid and does 50mpg in winter and this is driving it normally so no need to drive slowly or adopt any tips on this forum. Unfortunately the hybrid technology has let me down badly and I will never buy hybrid again.

    Point on steamy windows.
    After owning the car 3 months my front windscreen always in the mornings was caped in wet moisture not the normal condensation you get time to time. I needed a wiper to clear this up so you can imagine how much moisture. The car has been in Toyota many times now they can’t find anything wrong but I have plenty of videos showing the problem. The car itself steams up very quickly when you get in. I have the AC on auto all the time I am driving and even tried all the tips Toyota have given eg park the car nearer to the house, drive with AC on all the time and leave windows open last part of journey. None of the tips have worked and the problem gets worse when the temperature drops the inside front windscreen freezes. I have to de-ice both sides of my front windscreen which is not normal. I have heard reasons from them as it could be my driving style, my environment or the actual weather. I have owned Toyota’s for the last 20 years and driven them in the exact same way as now. I have lived at this address for many years where I have had many Toyota cars. We had colder weather last year where we had snow for a long time and that Toyota did not freeze up inside. Toyota cannot give me an explanation of why I am experiencing this but I have evidence of owning previous Toyota cars at this address and driven in exact the same way. There are many Toyota owners with this problem if you Google it but Toyota don’t recognise this. I have had a visit from a Toyota field service manager to eliminate my environment, journeys and driving style. He sat in my house on my face said it was neither but the only written response finally received by Toyota he reported that it was my journeys so he lied to me.
    In conclusion I feel the Toyota badge and quality is not what it used to be. As a loyal Toyota owner for 20 years I have been extremely disappointed with this car. My trust and confidence has been damaged in Toyota so I will not be purchasing a modern Toyota again. The response from Toyota has been poor and the time taken to is just not acceptable. The written reposnse was “there is nothing Toyota can do and cannot explain why other Toyotas I have owned have not exhibited this problem and unable to provide any guarantee that this issue would not occur in another Toyota if I purchased”.

    Toyota customer services don’t care if they loose a customer even if it has been a loyal one like me for 20 years so I will not be buying a new toyota again.

    All I can finish off with is that Toyota should change their slogan to “The car in front used to be a Toyota”.

    1. Thank you for your post.
      We are sorry to read of your experience and that this meant you left the Toyota brand. We have of course noted your comments and if you did want to discuss this matter further, then our customer relations team would be more than happy to help.

    2. Perhaps if you garage your car you will not have the steamed up windows. Running the A/C to clear the windows will drop your mpg. Garaging in a dry garage the car keeps the car at least 5 degrees above ambient saving the battery allowing the car to start easier and warm up quicker all improving mpg. Also blanking off the radiator during the coldest months will speed up warm up.

  63. Hello:
    I understand that this hybrid car has no conventional starter. What will happen with engine start if the main battery has too low voltage?

    1. Hi Ted
      Thanks for your post.
      You are correct, there is no starter motor. A hybrid works by having a 12 volt battery (as per any normal car) which primes the hybrid system to be ready when you press the button to start the car. The engine then starts, (or not if the hybrid battery has a good level of charge) but the ready light shows so you know that you can now put in drive and pull away. It would never be the case that the hybrid battery have too low voltage as this level is constantly monitored by the petrol engine which automatically cuts in to keep them charged. It is of course possible for a 12 volt battery to go flat as per any normal car, if for example the lights were left on. More information on our hybrid system and how it works can be found here. https://blog.toyota.co.uk/how-does-toyota-hybrid-synergy-drive-work
      Hope this helps clarify but do let us know if you have any other questions.

  64. In the 2014 Yaris Hybrid Manual it says avoid extremely high speeds for the 1st 1000 miles. What do Toyota define “Extremely High Speed” as?

    1. Hello Brian
      Thanks for your post.
      The best advice here is to stick within the speed limit and you will be perfectly fine. Although we quote no figure, this is essentially precautionary advice to raise the awareness of owners and help with the longevity of your Yaris hybrid.
      Hope this helps but let us know if you have any other questions.

  65. Following all these steps, the max I’ve ever achieved over a mixed 300 mile road journey (motorway, A roads and B roads) is 60 mpg on a 2011 Auras hybrid.


    1. Hello Ray
      Thanks for your post.
      The driving tips are meant as a guide as fuel consumption does vary for individuals and there are many factors which affect this. It is also worth pointing out that the fuel consumption figures which we have to quote are from a standardised EU test which does not reflect real world driving conditions. It is designed to provide a level playing field for consumers when looking at cars. More information about the test can be found on the VCA website.
      Hope this helps to clarify for now but let us know if you have any other questions.

  66. Mon Lam

    You said you had some winter tyres. Do you still have them. What size are they and what are you asking for them

    1. Hi Jan
      Thanks for your post.
      Our Toyota dealer network will be able to help advise regarding the provision of winter tyres. If you are unsure of the location of your nearest one then you can use the dealer locater on http://www.toyota.co.uk.

  67. On MPG, please do bear in mind that in the real world, the quoted “MPG” as shown in the brochure only translates to approx 80-85% of its true value. Those MPG values in the brochures are simulated city/motoway driving which essentially has the car running on a set of rollers!

    Let say if the quoted value is 71 mpg, taking 80% of this value would mean you should get approx 56.8 mpg. based on the various postings i have seen here, it could be more or less spot on.

  68. The gasoline consumption is only 12.6 km/l for my toyota prius year 2010 model made in Japan. I drive mmostly at low speed around 50 to 60 kmph and do not accelerate too much when starting the vehicle. My friend has the same model and his car is giving 20.3 km/l. I also run on EV mode whenever possible i.e. there is enough battery charge.
    Pls guide and advise what to check or change to achieve a higher fuel economy.
    Thanks in advance.

    1. Hi Jeebun
      Thanks for you post.
      Our hybrid driving tips is meant as a guide to help but of course driving styles will vary across individuals. We notice the difference between you and friend’s Prius and it may be worth looking at his journey (distance, time etc) to see what the variations are. Many factors influence consumption and other items to take into account would be ambient air temperature and the features being used on the car (aircon, wipers, lights etc). Is there a difference in driving style or type of roads on the journey? (motorway or urban use for example). Finally if you are concerned with any apsect of your vehicle performance then you can talk to your local Toyota dealer who would be happy to help.
      Hope this helps.

  69. I just expected better from a hybrid. I was getting 57mpg from the 2008 Prius. Now 41-44 from a smaller car! Disappointing.

  70. On the recommendation of the Toyota garage, I filled the car in petrol right to the brim, drove it for two weeks and filled it to the brim to work out miles to gallons. After some maths, my Yaris Hybrid is doing 41.44 miles to the gallon and the car computer says 44.1 mpg so getting even less than the computer says. And the yaris book says a lot more. I was expecting at least in the 50s. Can I return my car under the Sale of Goods Act as not as described.
    Ps, not using the heater only when the screen fogs up! Help

    1. Not much chance. You are not operating under the conditions that the declared consumption were calculated. (Ambient temperature,road conditions and loading)
      The figures you obtained were within 10% of the indicated. ( Your speedometer will have the same tolerance and you are not complaining about this)

  71. Hi

    I am confused can you help ??

    I bought a Auris Hybrid some 3 mths ago, I am reasonable pleased with it. My question are:-

    I know the mileage range is only meant as a guide.

    But when I filled it up for the first 3 occasions it read between 480 and 470 miles since then it has gradually dropped each time on refilling (I always fill to the maximum) to 420 miles why is this?? ( if I take the average mpl of my last trip before refueling it should be 12mpl X 45 litres =540 miles ??)

    Also when fuel in the tank drops to show the “refuel indicator is on” this should mean that there is approx. 7 litres ( according to the manual) in the tank the mileage range now shows 31 miles!! so this only gives me only 4.5 mpl (15mpg) ?? until I run out of fuel . Surely this cannot be correct as I usually get about 12mpl or 56mpg, or should this be 7 x 12=84 giving me approx. 50miles more than the 31miles that range is showing.. I do not wish to take the chance if it is not right. Please can you clarify.

    As I have mentioned I am only getting approx.mid 50’s, which is less than I had hoped for whilst I was not expecting 70+ mpg I did hope for 60-65mpg.

    I have adjusted my style of driving to cope with the Hybrid system. Also does a lower temperature have a negative affect on mileage etc?

    Should I ask the dealer to check it out???


    Graham Evans

    1. Hi Graham
      Thanks for your post regarding your Auris Hybrid.
      Taking your questions in order, the mileage range does change in accordance with the way in which the vehicle is driven. It will use previous consumption data to try and predict what the range of the tank will be based on this information. Cold weather will also have an influence in consumption as more energy is being used (wipers, heater, lights etc) so this will change slightly from summer to winter.
      Turning to the fuel tank, you are spot on here really, it is fair to say that the range quoted will err on the side of caution when the tank gets low. This is obviously to provide owners some leeway in such circumstances because running out of fuel is not great from a vehicle or safety perspective.
      Finally with regard to fuel consumption and particularly if this is your first hybrid vehicle, there will be a specialist on hybrid at your dealer who can go over the driving tips with you or accompany you on a short drive if this helps with a few pointers. Let us know how you get on or if you need any further assistance here.

  72. There seems no doubt that users of the Yaris Hybrid are disapointed with its mpg -as am I. I think the advertising is misleading,and the replies here unhelpful. It seems that no matter how we drive, the mpg remains seriously disapointing compared to that advertised. Something Toyota needs to look at, I think.

    1. Also, the advice about driving style that I’ve been given by my local dealer conflicts with that given here – confusing

    2. Hi Sioned
      Thanks for your post.
      Sorry if you think the advertising is misleading but the fuel consumption figures we have to quote on our marketing material are from a standard EU test which has to be undertaken by all vehicle manufacturers. It is acknowledged this may not be representative of real world driving conditions as the purpose of this test is consistency in terms of providing a level playing field for consumers to judge one vehicle against another. More details about this test and how this is undertaken is on the VCA website, this link will take you straight there. http://bit.ly/19uZUkY
      The purpose of this post is meant as guide to help with fuel economy but figures will always still vary for individuals.

  73. Dear Toyota UK,

    In August ’13 I purchased the Touring Sports Hybrid hoping for a good car that would serve me well many years in a row.

    Since August I’ve had: bumby tires, seat structure causing my left buttocks to constantly sink deeper into the seat than my right: backspins on runs longer than 1 hour and:

    The car can not stay warm in the cabin: tit’s fine for the first hour of the drive- then the AC simultaneously blows warm AND cold air through the front vent!!! I have the Danish H2+ model and THERE ARE NOT HEATING VENTS FOR REAR PASSENGERS? This means that backseat passengers (such as my 22 month old son feel cold on trips with a duration of more than one hour.

    It doesn’t matter if the car is in ECO or normal/no mode. The cabin cannot stay warm not even with a temperature at 24 degrees celcius as indicated by the AC. I have one zone climate- not dual.

    Please confirm or recline:

    Does the H2+ Denmark model have heating vents for rear passengers? How do I make the car STAY warm on longer journeys?

    On a 2 X 5 miles run to the grocery store with snow fall, the car couldn’t even clear the back windows of fog even though I used zircon, high speed fan and high temp.

    Does the Danish h2+ vers. “recycle” the exhaust heat for cabin use? I have heard that some Priuses sold in what Toyota considers “warm climates” cannot reuse the exhaust heat as that part of the system has been left out on these models. If Toyota doesn’t consider Denmark a cold country I’m shocked. The car is built in the UK and the DK climate is definitely colder than UK on average.

    Please help me sort these heating problems/questions. If this problem cannot be sold, I will never buy another Toyota. I wonder if the financial success of Toyota is due to these forms of shocking “cost reductions”.

    I thought Toyota was a good company that cared about their customers and were proud of their cars. I could understand is the rear vents were missing in an Aygo as it is such as small car. But in Golf rival from the World’s largest or second largest car manufacturer?

    Also, on Toyotaownersclub.com there is proof that I’m not the only one who can’t keep the cabin warm.

    I’d appreciate some answers from you.


    Nicolai from Denmark- a very disappointed Toyota customer!

    1. Hello Nicolai
      Thank you for your post and sorry to read about your Auris Hybrid Touring Sports.
      With regard to your questions we are going to need to refer you to the Toyota distributor for Denmark (http://www.toyota.dk/) and the reason for this is because we will only hold specification and technical details for cars sold in the UK. These specifications will vary across the Europe which is why each country will have their own distributor who is responsible for all aspects of the Toyota franchise in their own market. Toyota Denmark will be able to help advise you further regarding your concerns.
      Hope this helps clarify.

  74. Hi Bruce,

    I’m in an Auris Excel Hybrid and when it comes to misted windows this Auris is the same as my first Auris TSpirit Hybrid and no doubt your Prius, the windows seems to steam up badly.

    I’ve found the quickest method to clear them is:-

    1. Most importantly … Eco mode OFF
    2. Aircon ON
    3. Screen demist ON
    4. Fans on full

  75. Hi David,

    Thanks for your reply.
    Technically speaking, air coming from outside is very cold in Winter. So it needs a lot of heat energy to warm it up going into the cabin. On loading the aircond.compressor and heating the air at the same will consume more energy which means wasting gas, this is not optimising fuel gas economy. Defogging at all times also will waste heat energy which also comes from the gas.
    This Toyota Hybrid driving is claimed to be the best fuel economy car. How its “auto” mode controls the loading of aircond. compressor and at the same time regulating cabin temperate and auto on/off defogging heater to keep windscreen clear?
    Also my initial questions is still not really answered, i.e.
    What is the operating mode selection for the best fuel gas economy in winter in keeping the windscreen clear?

    1. Hello Bruce
      Thanks for your reply.
      We can really only make suggestions here because ultimately it is the weather conditions and number of vehicle occupants that will dictate how much ventilation is required to ensure safe visibility for driving. Driving the vehicle in Eco mode with ventilation set to auto could be considered the best option for economy (this will switch on aircon and run the blower at a reduced speed) but this may not be sufficient depending on the circumstances we mention above. Sorry this is not so straighforward but hope this helps answer.

  76. Emails to Customer Services bouncing back. So not heard anything since initial response. Looks like I was sent an email from an address that is for sending out emails only.
    Looking forward to hearing solution on increasing my mpg.

    1. Hi Trish
      Sorry about this.
      We have been in touch with CR today and understand that they have been in touch with you.
      Hope this helps.

  77. I have a Toyota Prius C, driving in winter, the windshield is frequently become foggy. What is the best fuel economy way to keep the windshield clear at all times?
    1) switch on defogging at all times,
    2) switch on aircond. at all times or,
    3) switch to “Auto” mode at all times.

    1. Hi Bruce
      Thanks for your post.
      Firstly you need to make sure that your ventilation system is set to air coming from outside the car (rather than circulating the air inside the vehicle). This alone will make a big difference if you are constantly recirculating air inside the car. We would also recommend air conditioning as this is extremely effective in keeping the windscreen clear if the car is filled with people with wet coats for example. You could try defogging at all times but if you are seeing the car steam up then you may need the added boost that aircon can provide. If you are unsure with any of the above pop along to your local dealer who will also be able to help advise on this as well.
      Hope this helps.

  78. Really feel that Toyota should consider insisting that all their UK dealers advise potential hybrid vehicle purchasers that, with the normal UK weather patterns, the quoted mpg is totally unachievable.
    I am one of those unfortunate people that mistakingly purchased an Auris Hybrid Touring Sports Excel just over a month ago only to see the mpg fall from 54 in the first week to 45 currently.
    As most people are when they buy a new car, I was very excited at the prospect of 60 to 70 mpg being a figure I was led to believe would be easily achievable, how disappointed I am now.

    1. Hi Paul
      Thanks for your post.
      If you are concerned about your vehicle performance then your local dealer will be able to help advise you regarding hybrid driving or check your vehicle if this is felt necessary. The fuel consumption figures which we have to quote on our marketing material are from a standard EU test which has to be undertaken by all vehicle manufacturers. This may not be representative of real world driving conditions as the purpose of this test is to provide a level playing field for consumers to judge one vehicle against another. More details about the fuel consumption test and how this is undertaken is on the VCA website and this link will take you straight there. http://bit.ly/19uZUkY.

    2. I am starting to get a little offended at Toyota’s response to everyone’s query about mpg. Are you sure you are driving it correctly seems to be the only response. Obviously we are driving the correct way, we want to get 70mpg too!
      All you get from Toyota is the same old spiel about how all manufacturers have to do the same test so it’s a fair comparison, but I am fed up with people who have bought those eco diesel cars coming to me and saying that they are getting 50 to 60 mpg out of theirs and why do I get so little from mine. I wish I had an answer for them apart from batteries are not very efficient when it’s cold! Toyota know this so should advise prospective purchasers of this fact.
      I love the car and I love the idea behind it, but really this car should not be advertised as being able to achieve over 70 mpg, not in the UK anyway.

      1. Hello Paul
        Thanks for your reply.
        It is not our intention to infer whether you are driving your vehicle incorrectly and apologies if you feel this is the case. The post about hybrid driving tips is meant as advice. If you are in any way concerned about your vehicle performance then your local dealer can also offer help and guidance. Lastly we do point our about the fuel consumption test to clarify that these are not our own test figures but the result of a standardised EU test.

    3. Paul,
      Totally agree with you, we bought a brand new Yaris Hybrid Excel in September and have seen the mileage plummet from an unacceptable 54mpg to around 48mpg during the current cold weather, didn’t even manage 300 miles out of the last tankful and it was brimmed. Like you we assumed we would easily achieve mid to high sixties. I would have my Honda Civic 1.6 Dtec back tomorrow, 60mpg around the doors and 65 on a run. Totally underwhelmed with my Hybrid, wish I had bought the diesel, expensive mistake.

      1. Hi Alan
        I have had my Auris Hybrid Touring Sports Excel for 15 months now and only managed to achieve an average of 48mpg in the summer months, back down to 40mpg now in the winter. What a con these hybrids are.
        Like you, I was starting to think I should have bought a diesel, but after the latest scare concerning diesels and how they may be penalised in the future due to the pollution they emit, I am probably glad I didn’t.
        Should have just stuck with a fuel efficient automatic, petrol car, would at least have had a smooth ride, something I don’t get with the terrible CVT transmission they stick on the Auris Hybrid. Very, very rough under even the slightest acceleration, up hills for example.

  79. I bought Toyota yaris hybrid 1.5 t4 model in october. I bought this car because Toyota claims that fuel economy 92 miles per gallon but now after ten weeks getting only 42 miles per gallon with following all tips for best fuel economy and during 10 weeks driving experience the best figure i got so far is 57 miles per gallon. this information showing on the car information screen. as a result they are providing wrong information because they want to attract costumers. is there any law or procedures to protect customers from this robbery and dishonesty. can i take any legal action about this matter( if my driving is not eco friendly then i ask Toyota dealer come and drive the car with their own method and show me how we can get 92 miles per gallon)

    1. Hi Peer
      Thanks for your posts. (We have seen your other post on the Yaris Hybrid at the MPG Marathon).
      The fuel consumption figures which we have to quote on our marketing material are from a standard EU test which has to be undertaken by all vehicle manufacturers. This may not be representative of real world driving conditions as the purpose of this test is to provide a level playing field for consumers to judge one vehicle against another. More details about the fuel consumption test and how this is undertaken is on the VCA website and this link will take you straight there. http://bit.ly/19uZUkY
      The purpose of this post is meant as guide to help with fuel economy however figures will always still vary for individuals. If you are however concerned about your vehicle performance then your local dealer will be able to help advise you regarding hybrid driving or check your vehicle if this is felt necessary.
      Hope this helps.

  80. I have changed my car to the Yaris T spirit hybrid and really disappointed by the mileage. I had a Prius T Spirit for 5 years and loved it, averaged 57 mph driving mainly in London so I know how to drive the hybrid system! But now getting at best 45mpg, no heating, air con, automatic lights or wipers. Been back to the garage but told me the car is ok. What a disappointment after the fab Prius which is now too expensive for me so went for the smaller, ‘more efficient’ model.
    It looks like there is no come back for the customer on this but would have appreciated honesty and I probably would not have bought this car. Would not recommend this car at the minute to anyone looking for an economical car.
    I though I was a Toyota hybrid driver for life but not now.
    Please don’t tell me to look at the tips as already looked at them and had 5 years of practice with the Prius.

    1. Hi Trish
      Thanks for your post and sorry to hear about your experience driving your Yaris Hybrid.
      Difficult for us to explain why this should be, particularly as you know and have had previous experience of hybrid. You mention that you have been back to your Toyota dealer to have the car checked and we would therefore recommend contacting our customer relations team so that they can investigate this matter further for you. We will pass on your email if this is ok with you so they can set up a case and contact you directly.
      If you confirm this is ok with you then we will go ahead.
      Best wishes

      1. Very happy to look into this further and talk to Customers relations team. I did notice that the engine does not stop running when I am at traffic lights and I do not have any regenerated ‘E’s on the display. Please help as very disappointed with this car at the minute. Looking forward to finding out about this so get in touch.

  81. I have a set of Four, almost brand new Winter Tyres for sale.
    Only been used for two Winters, less then 1 months each year.
    I brought them from Toyata, I am a first hand owner.
    I sold my Auris Hybird T-Spirit now, no longer need the tyres… anyone interest?

    1. Hi Richard
      Thanks for your post.
      Our advice for winter tyres is to fit the same size of tyres as the original equipment fitting (check the handbook if you want to confirm the size or consult your Toyota dealer if you have bought the car second hand and are not sure whether these could have been changed).

      Assuming your vehicle is on 215/45 R17 87 W summer tyres, the winter tyre should be the same 215/45 R17 tyre. The changes can only be in:
      The speed rating – one or two speed ratings lower,i.e V or H
      The load rating must be same, or can be slightly higher (i.e minimum of 87)

      As always please advise your insurance company when fitting winter weather tyres. Toyota Centres have access to a suitable Yokohama full winter weather tyre (w.drive) tyre 215/45 R17 91 V.
      Hope this helps.

  82. hi
    I have a toyota auris hybrid 63(1.88cvt) plate which i purchased new about 2 months ago.
    Does it qualify for no congestion charge?
    I read from somewhere before i purchased the car that it does but i seem not to be able to find the on the website for congestion charge.
    Can you provide the current situation for congestion charge with regards to the toyota Auris Hybrid?

    1. Hello Kay
      Thanks for your post.
      Earlier this year, the emission levels for entering the Congestion Charge zone were reduced by Transport For London to 75 g/km of CO2. The attached link will help give a bit of background and more information regarding this. http://bit.ly/cgUt5f
      Hope this helps

  83. Me too with a Auris (Exel model) and I would agree with the majority that the fuel consumption published and used by the sales staff to sell the car is very misleading. More often than I get between 440 and 460 to a tank, the best being 510 weeks after I bought it, however the latest fuel consumption is looking at 425, which would explain the drop in the ambient air temperature. I nurse the car about, using the throttle gently so all in all I am very dissapointed. I could have purchased a diesel car at a lower price and I would have had a similar performance. Never again Toyota unless you can offer some words of wisdom how the fuel economy can be adjusted to offer 65-70mpg which in my opinion is acceptable.

    1. Hi Chris
      Thanks for post.
      Our hybrid driving tips is meant as guide to help with economy and figures will still vary for individuals. The purpose is to show that you need to adapt your driving style slightly to help get the best from your hybrid vehicle. With regard to the fuel consumption figures which we have to quote on our marketing material, this is a standard EU test which has to be undertaken by all vehicle manufacturers. This may not be representative of real world driving conditions and the purpose is to provide a level playing field for consumers to judge one vehicle against another. More details about the fuel consumption test and how this is undertaken is on the VCA website and this link will take you straight there. http://bit.ly/19uZUkY
      Hope this helps clarify.

  84. I am only getting 50 mpg with all the recommendation you have made. please can you explain how you managed to have official above 80mpg . I am not the only person complaining on forums

    1. Hi Adnan
      Our hybrid driving top tips is meant as guide to help with economy and figures will still vary for individuals. The purpose is to show that you just need to adapt your driving style slightly to help get the best from your hybrid vehicle. With regard to the fuel consumption figures which we have to quote on our marketing material, this is a standard EU test which has to be undertaken by all manufacturers and may not be representative of real world driving conditions. The purpose is to provide a level playing field for consumers to judge one vehicle against another. More details about the fuel consumption test and how this is undertaken is on the VCA website and this link will take you straight there. http://bit.ly/19uZUkY
      Hope this helps clarify.

  85. please inform me about at how much mileage the 1:spark plugs,
    2:engine oil and
    3:transmission oil
    should be changed in 2010 prius.Please reply with all the specifications/kinds of spark plugs and oils. Thanks

    1. Hello Sabir
      Reccomendation for spark plugs is 60,000 miles, transmission oil level should be checked at 40,000 miles and engine oil is every 10,000 miles (or one year). With regard to specifications these will be in the service book or if this is a general trade enquiry then more information can be sourced from http://www.toyota-tech.eu but this is chargeable.
      Hope this helps.

  86. When I first got my Auris Hybrid three months ago I was getting 54 miles to a gallon. The same driving now gives me 39 miles to a gallon. This is mainly town driving. It seems strange that it should go down so much?

    1. The ambient air temperature has dropped. The temperature has to be above 20C to notice any improvement in consumptio.

  87. i just bought a 2010 prius. l live in pakistan. my problem is with its japanese language on its control pannel which i cannot understand. Is there any way to change the language from japanese to english?

  88. Hi, Thinking of part-ex’ing our two cars to get an Auris Hybird. Just a quick question though: My Octavia 2.0TDI gives me between 57-62mpg and our Mini 1.6 somewhere near 41mpg. When people quote figures of mpg on this forum – is the ‘mpg’ calculated as a combination of combustion engine miles per gallon with motor drive, or is is purely as a mpg rating of the combustion engine?
    So that given that one may drive 50% of the time on engine power @ 50mpg, and 50% of the journey on 50% motor drive this would give a combined fuel use of somewhat more than 50 mpg – as of course mpg is relating to only petrol usage. So if I were to drive a journey of 50 miles on country roads with a diesel car giving 60mpg over the whole journey through towns and open road costing say..£8 per day in fuel, do you thing the auris hybrid would exceed the economy in energy usage given that mpg only relates to the petrol engine fuel consumption – not the drive provided by the electric motor?
    By this I mean to say that if one could convert the mileage covered by the electric motor to MPG then would one save money covering the same mileage from using a hybrid over that of a conventional diesel?

    1. Hi. Thanks for getting in touch.
      Your question covers two points so we will start by responding to the first part of your question regarding hybrid technology and then reply regarding fuel consumption figures.
      To clear up your main point, when we quote fuel consumption figures for our hybrid vehicles this represents the performance of both power trains (petrol engine and electric motor) and not just the petrol engine. The way that our full hybrid system works is by allowing the combined output of the petrol engine and electric motor to always drive the vehicle in the most efficient way possible. Using full hybrid technology, at lower speed (when in traffic for example) generally the electric motor only will power the car as this is the most efficient way, but when more power is needed the petrol engine seamlessly cuts in and provides this. A screen within the car will display where the power is being sourced from and the level of battery charge. Regenerative braking helps keep the battery level charged. A test drive of a hybrid car at your local Toyota dealer will be the best way to experience this technology and help understand this more. I have attached a link to help locate your nearest dealer. http://bit.ly/16WmR5P

      Turning to fuel consumption, the figures which we have to quote in our sales materials are from an agreed standard test, the same for all vehicle manufacturers, set by the EU and Vehicle Certification Authorities (VCA). More information regarding this test can be found at the following link, http://www.dft.gov.uk/vca/fcb/faqs-fuel-consumptio.asp. Because this test does not represent ‘real world’ driving conditions, (it is undertaken inside and on a rolling road for example) the figures may not represent your actual driving experience. What they do allow though is for the consumer to make like for like comparisons knowing that an identical test is undertaken on each car.
      Hope this helps with a bit more background for you.

  89. Hi Guys.
    I have just purchased a 2012 Auris and has nearly all the mod cons.
    However it has the touch screen but no sat nav, Can this be upgraded using a disc?.

    1. Hi Cyril,
      Thanks for getting in touch and it’s great to hear that you’ve got a new Auris, it’s a great car.
      The upgrade would need to be done by a Toyota Dealer. To find your nearest Dealer visit: http://bit.ly/16WmR5P.
      Hope this helps!

  90. Hello Hybrid Users, I have been driving my Toyota Hybrid for almost a year now and have read a few tips on how to maximize the miles-per-gallon of your car. I have followed all of the tips and found out 2 things to really maximize the miles-per-gallon for your car:

    1. Whenever you are going downhill, you need to hit the gas-pedal and get the momentum of your downhill drive and release the gas-pedal once you are at least between 1/2 to 3/4 up the hill to place it on EV mode.

    2. And whenever you are going uphill, try not to hit the gas-pedal too much and just coast it.


  91. I picked up my new Auris Hybrid T Spirit ( new to me it’s an 11 reg ) on friday and so far i’m really pleased with it , having never owned a automatic before i’ve been driving as shown by the salesman at the dealership in drive , reverse etc and B when going down steep hills ( i live in Derbyshire where there are many !!) but what i’m confused about is when should i be putting the car into Neutral ??? I was shown to creep in D when in traffic and i’ve seen other comments around the same subject but no response as to when Neutral would be best used ?


    1. Hi Clare,
      Thank you for taking the time to contact us and we’re delighted that you’ve got an Auris Hybrid, it’s a fantastic car!
      The ‘Neutral’ position normally doesn’t need to be used. It’s usually only used when the vehicle is undergoing a vehicle inspection in a workshop. We would also like to point out that the hybrid battery will not charge whilst the car is in neutral.
      You can simply use the ‘D’ option for nearly all driving and, as you say, the ‘B’ setting for descending steep hills.
      Hope this helps.

  92. Purchased a nearly new hybrid auris 2 weeks ago; filled the tank to full. I have driven, part motorway staying under 65mph and also country roads, all in Eco mode and keeping in the Eco light setting.

    Concerned from the start as mileage range showed 460 in total. I have achieved 59 mpg on the computer, but only 447 in real terms.
    Now it is showing empty, so this equates 44 mpg; now if there is 2 gallons left, why does it say only 16 miles to empty?

    At this rate the car I sold to purchase this vechle was far more ecomical.

    1. Hi Ron,
      Thanks for the message.
      Hybrid vehicles use a combination of two kinds of power sources, an engine and electric motor. There are various factors that can influence fuel consumption, including temperature, weight, load, speed driving style, vehicle and road conditions. Fuel economy for hybrids are at their best when used on a variety of roads which greatly vary with road speed such as urban usage or non-motorway roads utilising the hybrid’s regeneration. Sustained fixed speed usage does not fully utilise hybrid regeneration. The vehicle mpg should also improve as the engine and transmission ‘run in’, as its a fairly new vehicle it will improve with use.
      With regards to the range left in your vehicle, the low fuel warning light is illuminated when there is an estimated 6.8 litres of fuel remaining.
      You may find that your fuel consumption and MPG improve with time, getting used to a new vehicle, especially a hybrid, can unknowing take longer than you may expect. Here are our own hybrid driving tips which you may find useful: http://bit.ly/dGYGDP.
      Hope this helps.

  93. Hi,

    I have just received my new Auris 2 days ago and am loving the car for several reasons – looks, drive, gadgets!
    My question is this – do I have a ‘running-in/breaking-in’ period for the engine that I should be aware of e.g. the first 500 or 1000 miles in the way that older or other cars used to have?
    Although I havent used power mode or accelerated heavily too much over the past 2 days I must admit I have used it to see what the acceleration is like but I am concerned that if I use it too much then it may damage the engine in some way.

    1. Hi David,
      All engines are tested at the factory and are fitted with special oil grades, built with very fine tolerance’s. This means your Auris will not need to be run in. You won’t damage it by accelerating too heavily. So great to hear that you love it, it’s a fantastic car. Now, just drive it as normal as it’s ready to hit the road!
      Hope this helps.

      1. Just a small note: although the engine may not require any breaking in, the loudspeakers certainly do! When I first picked up our new Auris TS Lease two weeks ago, the sound was rather disappointing and quite harsh. After two weeks of using the sound system on a daily basis the sound quality has certainly improved and is very satisfactory.

  94. Hello,

    I recently aquired my excel hybrid and loving it to bits, but (bear with me here..)

    … the range indicator would put me at 470 miles in total when i fill up (twice now), yet when i work that out with the 9.9 gal tank, am looking at 47mpg… yet i average 64 mpg on my computer (since i last reset it.. last fueling)… now i did read in the manual that to stop the “low fuel” light you should fill it with 2.2 gallons from empty, this gives me a hint that the low fuel light will come on when i have 2.2 gallons left…sooo if i deduct 2.2 gallons from the 9.9 it states, i get 7.7 gallons, and that at 470 miles gives me 61 mpg (which sounds a lot more likely!)

    So.. my question is… am i right that once i get the low fuel light i probably have about 2 gallons (around 120 miles) left?

  95. Hi

    Does using the B position, engine braking, improve economy? Also, what are the consequences if I accidentally left the car in the B position during normal driving. Almost completed 2000 miles and averaging 67 MPG. I have read the driving tips on how to achieve the best MPG from your Hybrid…I have an Auris Hybrid 2013….very pleased with the car and happy with 67 mpg.

    Thanks Geoff

    1. Hi Geoff,
      Thank you for taking the time to contact us.
      Driving in B position will not improve fuel economy, nor will it have any effect on other systems if selected accidentally. The B position provides engine braking when driving down a hill.
      Great to hear that you’re happy with the car, it’s a fantastic car which we’re seeing more and more of on the road. We love that it’s built in Britain too!
      Hope this helps.

  96. So, you are saying that the 1,6 petrol CVT IS REALLY stronger than the hybrid as there is no way to calculate the combined torque of the latter? Very strange. Means I cannot Work out which is more powerfull?

    On another note, Toyota Denmark lists the 0-62 time of touring sports hybrid to be 13.2 secs. 2.3 seconds slower than the hatch wheres as 95 per cent of the reviews I’ve read online states the hybrid will sprint to 62 11.2 secs. Which figure is correct?

    1. Hi Nicolai,
      Thank you for getting back in touch.
      As previously discussed, there is no way to calculate combined torque on the Hybrid due to the Hybrid powertrain set up. However, this does not mean the 1.6 CVT is more powerful. To truly experience the different vehicle power between models we suggest contacting your Toyota Dealer for a test drive, please visit the UK Website: http://bit.ly/12b7a0. Or the Dansih Website: http://www.toyota.dk/. This way you’ll be able to compare the models in question through your own driving style, as you may naturally prefer one to the other. The 0-62 times vary from Auris Touring Sports grades as follows: The 1.33 DUAL VVT-i 13.2 seconds – 1.6 Valvematic 10.5 (manual) 11.2 (auto) – 1.4D-4D 13.0 and finally the 1.8 Hybrid 11.2. The hatchback model will vary from these, Touring Sports figures.
      Many thanks.

    2. Not sure if this is any help, but i recently tested out Eco vs Pwr mode on my Auris Hybrid a few weekends back. I have a 1 in 4 hill near where i live and so i stuck it in eco mode and… yeah it went up the hill alright but when i stuck it in power mode… well it felt like a hot knife through butter and i was shooting up the hill…put it back into eco.. and i was cold knife again.

      So i think it probably is hard to get a nice idea what both engines can do, but bear in mind a lot of Super cars these days use electric engines along side the petrol to boost the BHP

      1. Hi Kevin,
        Thank you for taking the time to contact us.
        Page 590 of the Owners’ Manual states that there is approximately 6.8 litres (2.0 gal, 1.6 imp gal) when the low fuel warning light comes on. So, your estimation is quite accurate.
        The information regarding MPG is accurate to within 10% i.e. the recorded figures may be + or – 10%.
        Hope this helps.

  97. Hi Oliwer
    Visited Vantage Toyota Solihull and I have to give my thanks for an excellent job. They did try to call the number supplied for guidance on how to alter the brightness of the dashboard backlight – night settings. We manage to get the appropriate menu option by covering the light sensor and press and hold the trip button. Whist the lights are on. Alternatively, you can adjust the brightness in dark conditions with vehicle on and in park. Not sure this is the official method, would appreciate if you would confirm the correct procedure.
    Regards Geoff

    1. Hi Geoff,
      Thank for you getting back in touch. We have spoken to our technical team and there are several methods that can be used to fix this. Could you please send us an email with your vehicle details (registration and chassis number) to: toyota.contact@tgb.toyota.co.uk and they’ll be able to advise you. Many thanks.

    2. Hi Geoff,
      Thank you for getting back in touch.
      The process you outline is indeed correct. When carrying out this process during the day you will need to cover up the light sensor on the dash, (in front of the passenger) once this is covered and the lights are on, the lights will dim.
      Once they have dimmed, push the ODO button once, this will cycle through ODO, trip A, and then trip B into the light display. Once the light display is up, hold the ODO button in and you will see the light display alter. Release when you are happy with the brightness.
      We hope this helps confirm the process,
      Many thanks.

  98. Hi Oliwer

    Thanks for your response, I am very disappoint with the dealer who supplied the car and it would not be fair to give the dealers name in an open forum. I am willing to exchange this information outside the forum. If dealer intervention is required then I would like the dealer in Solihull Birmingham to complete the work…not the supplier of the vehicle.
    However, if the dashboard backlight can only be adjust by the dealer, then I don’t wont to proceed. If dealer intervention enables this function so I can make the adjustment myself then please contact the Solihull Dealer. All my details are on mytoyota.

    Regards Geoff

    1. Hi Geoff,
      In this case, may we recommend you speaking directly with Vantage Toyota Solihull – 0121 745 0055. We’ll give them a call and let them know that we’ve been conversing on the blog. You should be able to change this function yourself however, as you’re having trouble, we do recommend you seeking advice from someone who can see, first hand, the issue you’re experiencing.
      Vantage Solihull will be able to help you further,
      Many thanks.

  99. My Auris Hybrid Excel is now three weeks old and very pleased with my purchased.
    My question is how do I adjust the brightness of the dashboard backlight during night time driving…just a little too bright for me. On page 131 of the manual it states press and hold the display button for more that one second and an option is displayed to adjust the Meter light control display ( the exact wording in the manual) but I can’t get this option to be displayed. I have spoken with the dealer and they are unable to work it out either….I seem to have been unlucky and have purchased a car from a duff dealer.

    1. Hi Geoff,
      We’re sorry that this isn’t a simple fix, as it should be. Would you mind letting us know the name of your Dealer and we’ll get in touch with them. They should be able to help you, and we’ll make sure one of our team advises them how.
      Many thanks.

  100. Hi,
    I’m considering buying a used Auris Hybrid but I’m not sure it fits my need. I’ll be commuting 60 miles per day with 40/50 of them being motorway. Obviously fuel consumption is a huge concern and I wonder how the previous version of the hybrid will perform on this pattern.

    1. Hi Adrian,
      Thanks for the post!
      It’s certainly worth taking stock of this blog post as it gives some pointers for hybrid driving. We’d say that the hybrid powertrain really comes into its own in town driving as a lot of the journey, at lower speeds, can be done on the electric battery alone, with zero tailpipe emissions. On the motorway, cruising at 70mph for example, a hybrid operates much like a ‘normal’ car, with the petrol engine running.
      A hybrid may well be the car for you. Following these simple steps you should notice better fuel economy to what you’re currently getting (if you’re driving a conventional car) but is dependant on your driving style.
      If you’d like to try one, we recommend contacting your nearest Toyota Dealer who’ll be able to give you a test drive and discuss the car further.
      Many thanks.

  101. I’m hoping someone from the Toyota staff can tell me what the maximum amount of torque (in newton meters) is that you will be able to get from the Auris Hybrid Sportstourer when the Atkinson and the electric motor are working together.

    The Atkinson is listed with a max torque of 142 NM and the Electric motor with 207 NM. I have read, though, that because of the way the HSD works, one cannot simply add the torque figures (142 + 207 = 349 NM, which would be the torque equivalent of a 2 liter diesel).

    I like the HSD system but I am worried if it will have enough power to pull a loaded sports tourer (pram, buggy, holiday suitcases and 5 adults) along with acceptable pace in hilly areas and still have enough power for overtaking.

    Replies much appreciated,

    Nicolai from denmark

    1. Hi Nicolai,
      Thank you for taking the time to contact us.
      We have liaised with our technical team, and you’re quite right, it’s an incredibly difficult figure to calculate. As a result, there is no combined torque figure for the Auris Hybrid Touring Sports, due to the fact there is no way to calculate it. You may be interested to learn that the maximum combined power is 134bhp/100kW.
      Hope this helps,
      Many thanks.

  102. I’m thinking of buying a Auris Touring Sports hybrid as our next family car when they eventually come out in the UK however my daily commute will generally be a 20 mile each way motorway trip with a few miles either side of A road driving.

    Will the Hybrid technology give a worthwhile increase in MPG over a normal petrol with the motorway work. The motorway trip is generally flat which I’m sure will help.

    Could you post the fuel consumption figures and would also agree with a previous poster that a 24hr test drive would be required to see if we could live with the technology and different driving style.

    1. Hi Owen,
      Thank you for taking the time to contact us.
      We’re pleased to hear you’re keen to find out more information on the New Auris Touring Sports.
      Most people achieve improved fuel economy when transferring to a hybrid vehicle, but this as I’m sure you will appreciate depends on many factors including the previous vehicle type and driving style.
      We publish impressive fuel economy figures of 76.3 mpg for the Auris Touring Sports Hybrid versus the standard petrol model (51.4 mpg). Please note however that these figures are achieved under optimum test conditions and we cannot guarantee these figures in all circumstances.
      We can see how an extended test drive may be beneficial. We recommend speaking with your local dealer to arrange this, as they’ll be able to advise you on the options available. To find your local dealer visit: http://bit.ly/16WmR5P.
      Hope this helps.

  103. hi

    bought auris hybrid t spirit 2011 model 3 weeks ago solely for mpg reasons
    and so far not getting anything like i was expecting far enough not the claimed 70 mph but was expecting at 60mpg.

    i have just filled up on 8.89 gallons first time and cruise range says
    469 miles so straight away according to this it can achieve only 53 mph
    but not sure i will get that as the dealer state they put £20
    of petrol when i collected but only did 100 miles before i filled.

    i bought the car mainly for the school runs so should be ideal for me and i do around 4 miles in the morning and 4 miles
    in the afternoon. the car is in eco mode all the time
    my average speed is 18-20 miles and most of the times the car shows that
    i am using electric via the picture on dash and rarely petrol always in green part never gone in blue power part but still mpg is very varied so how can i improve as followed all the tips in this toyota page about
    driving tips.? is the car supposed to go in ev mode by itself or am i supposed to put it in ev mode as battery is always half to three quarter never full? so far i can get 99.9 mpg flat road no one behind me driving around 20 mph but still no ev mode.
    my whole driving style has changed as i dont drive the car heavy footed but now
    i am holding traffic up as trying to keep to electric and high mpg.

    also when my music is playing via bluetooth from iphone the radio comes on traffic news even though i have not switched on so keeps interrupting and is annoying. is there something wrong with the radio system as this should not happen?

    any help will be appreciated.

    1. Hi Mohammed,
      Thank you for taking the time to contact us.
      The Hybrid system will switch between the electric motor and petrol engine without any input from the driver. Driving in ECO mode should enable you to achieve the best fuel economy. EV mode can be selected manually by pressing the switch and the vehicle will drive for up to 1/2 a mile at a maximum of 25 mph. Our hybrid vehicles use a combination of two kinds of power source, a petrol engine and electric motor, to take advantage of the benefits provided by each power source while compensating for each others shortcomings. As a result, efficient operation is achieved. There are naturally a significant number of factors that influence fuel consumption, including temperature, weight, load, speed driving style and vehicle condition.
      If the traffic announcements (TA) are enabled on your audio unit this will interrupt the audio source. Traffic announcements can be switched off.
      Your owners manual guide will be able to walk you through how to do this.
      Many thanks and kind regards.

  104. Hi I’ve just purchased a Toyota Auris Hybrid. If I drive in the EV mode for long periods as mainly drive a round town will this deplete the battery or does it still automatically recharge whilst in use?

    1. Hello Julie,
      Many thanks for your post.
      The battery on your Auris Hybrid will recharge automatically as you’re driving around town. For example, every time you brake, the car utilises the regenerative braking system to recycle braking energy back into the battery. If the battery runs too low, the engine will start to recharge the battery and power the car.
      Please continue to drive your Auris Hybrid as normal.
      Hope this helps!

  105. Oliver,

    Many thanks for your prompt reply.

    I am still doing my research, and am warming to the idea. Having a look at various review sites, I have yet to come across a serious negative comment.


  106. Can anyone offer any advice on the second hand market for hybird cars?

    My main questions are:

    What is the expected life time of a hybrid engine?

    What is the expected life time of the hybid battery?

    During the lifetime of the car, does the hybid battery normally need to replaced? (By lifetime of the car I mean when repairs to it make it uneconomical to repair)

    What kind of routine maintenance do they need (apart from regular oil changes) ?

    In the second hand market, would a car with 100k be sensible to pursue?

    (I currently drive a Peugeot 206 HDI with 174k on the clock and still going strong).

    Any thoughts on the above would be appreciated.

    1. Hello Paul,
      A Toyota hybrid battery will last the lifetime of the car. A hybrid will actually require less maintenance than a non-hybrid as it has no conventional starter motor, timing belt or alternator. Servicing charges are the same as a conventional Toyota, however the brake pads need to be replaced less as the regenerative brakes helps to reduce wear of the brake pads. We absolutely recommend a hybrid with 100k+, we’re aware of taxis that have covered hundreds of thousands of miles (recently a second gen Prius with 350k on the clock!). Take a look through the used car section of the website: http://ow.ly/lm49s.
      Do let us know if we can help with anything else. Have a great bank holiday weekend.

    2. Any well maintained high milage car is worth considering. I travelled over 700,000 miles in 20 years in 4 Volvos.
      The Toyota Prius is an easy drive, easy maintained vehicle that is a joy to drive with the bonus of no road tax.
      The main battery is said to last the life time of the car and is maintenace free.
      If you buy one, also go for the service package offerd by most Toyot main dealers.

  107. Further to your answer regarding keeping in drive (D) for short stops. My concern with this is that when keeping the foot brake on in drive (D), the car is trying to creep forward, but is stopped by the foot brake. Doesn’t this put wear on parts of the transmission as the car is trying to creep forward all the time but is stopped by the foot brake.

    1. Hello again,
      For short stops you’ll be perfectly OK in ‘D” mode. As you have the hybrid system on your car, there are no wearing parts (there is no clutch, for example) when the car is static. Also, usually the car will be in ‘electric car’ mode when static meaning the engine won’t be running. A further benefit of keeping your foot on the foot brake is that your break lights will be on, which adds an element of safety to other road users.
      Wishing you a pleasant weekend.

    2. There is no wear to the transmission but the brake seals are being pressurised. The supply to the electric drive is removed and is only restored by the release of the foot brake.
      If the auxiliary brake is applied instead of the foot brake, power is still delivered to the electric drive, depleting the battery a little. This in turn will cause a heat rise in the drive, which is water cooled.
      The main worry as far as I am concerned is the pressurising of the brake seals, if you wish to apply the foot brake.
      The safest method is to go to N and apply the auxiliary brake.

      1. @ E.Warriss… is there any disadvantage to using P and handbrake at traffic lights, rather than N and handbrake (other than having to use the footbrake to move back to D)?

  108. Hi,

    I’ve had a Yaris hybri T4 for a few weeks now, which I love. The MPG concerns me slightly though. I have done lots of research on this and have driven it very carefully – gentle breaking, getting car in EV mode as much as possible, ECO mode on all the time etc, but my MPG is never more than 50. Have you any advice on improving this please? I really have been driving it carefully. Help much appreciated.
    Many thanks

    1. Hello Wayne,
      Many thanks for your comment and it’s great to hear that you love your Yaris Hybrid. It’s a great car!
      Following the tips on this blog post will help in achieving better overall MPG and the figure you quote, of 50MPG, is actually very good. It’s true that in the summer you’re figures will rise slightly, so do take note of this in the months to come. Further to this, a key point to bettering your figure is driving style. Anticipating the road ahead will help and, as you say, gentle acceleration and braking.
      If you’d like any further advice, your Dealer will be able to help. Please feel free to visit them: http://ow.ly/kwcgS.
      Many thanks and kind regards.

      1. Hi Oliwer,

        Many thanks for your reply. I feel better knowing that it’s a not too bad MPG. I will continue to monitor in the summer. I have the ECO mode on all the time – is this better to do this? I don’t find the lack of acceleration a problem in this mode – my boy racer days are well behing me!!!

        1. Hi Wayne,
          Thanks for your response.
          If you do not mind the reduced response, the ECO mode should help towards an improved mpg. This mode reduces excessive energy consumption by lowering power output in response to acceleration and suppressing the air conditioning performance to enhance fuel economy.
          We hope this helps.

  109. I will be collecting a Auris Hybrid on 28th April. My question is; when stopped at traffic lights is it best to select Neutral or Park.

    1. Hello Brian,
      Wonderful news about your Auris Hybrid. We’d recommend, at traffic lights, to leave the car in ‘D’ mode. When stationary you’ll often be solely using the hybrid battery and as such the petrol engine will be turned off and you’ll be emitting zero emissions. You’ll then be ready to move off, once the lights change, again often just using the hybrid battery.
      We do hope this helps, please do ask if you’ve any further questions. We wish you many happy miles in your new hybrid!

  110. Putting the gear selector to N does not deplete the battery. It does not charge, but it does not appreciably deplete the battery.
    The main battery depletion is at traffic lights when in D and the auxiliary brake is applied. Power is still being applied to the electric motor drive.
    The other options are 1) Put into N whilst waiting with the auxiliary brake applied.
    2) Use the foot brake whilst in D. This has the disadvantage of pressurising the hydraulic brake seals unnecessarily.

  111. Will using crusie control decrease mpg used used in a Yaris Hybrid, or will it improve mpg?

    1. Hi Marianne,
      Thank you for your question and we hope you’re enjoying your new Yaris Hybrid!
      It’s difficult to give a definitive answer here as it is very dependent on driving style. For most drivers, cruise control can help to improve MPG. However, others may prefer to utilise techniques set to help improve MPG in every day driving, such as anticipating traffic, hills and red lights. You can read our hybrid driving tips here: http://ow.ly/jQKLb.
      We hope this helps, kind regards.

  112. Hi, I have just purchased a 57plate Prius and wonder could you tell me if the hybrid batteries should drop 2 bar’s on the display overnight. Last night when I parked the car it was full and green. This morning it is showing blue and dropped 2 bars. There does not seem to be any information about this in the hand book.

    1. Hi Ian,

      Thanks for the post. As I’m sure you’ll appreciate, we are usually reluctant to provide any form of remote or online diagnosis or opinion. Generally we prefer to refer customers to their local Toyota dealer to answer ownership or product related questions. This just helps provide you with the very best advice and allows for a physical inspection of the car.

      However, in this case we can offer you a few pointers which we hope will help and hopefully put your mind at rest.

      Firstly, the simple fact the car was started after sitting still overnight would immediately draw upon the battery. In itself, this would result in a reduced number of bars. Secondly, and perhaps more relevant would relate to temperature. We know when the temperature drops so does the level of charge. Even an overnight period of inactivity, especially considering the weather we have been experiencing recently, will certainly have an effect on the battery charge.

      If you have any more detailed questions on the matter, as mentioned, it may be worth getting in touch with your dealer who will be best placed to offer diagnosis.

      Thanks for getting in touch.

  113. Hello,

    I have a new toyota auris hybrid which I’ve been driving for two months. Although I never expected to get the stated 74.3mpg, I was anticipating around 55mpg, which I’m getting, the issue is the actual range I’m getting from a full tank. Based on a 9.9 gallon tank and a conservative 50mpg, the range should be 495. Despite an average of 52mpg for my recent tank of fuel, I only got 380 miles range. Whilst I appreciate that when the range counter reaches 0 there is stilll some fuel available, it does not account for the discrepancy, unless of course there is still 115 miles worth of fuel left. Could you advice whether this could be a fault? Thanks in advance.

    1. Hi James,
      Thank you for your post.
      The fuel range is calculated conservatively and so on the side of caution, this is to try and prevent drivers from running out of fuel during a journey. The range does also learn from previous use and so what fuel economy has been typically achieved.
      If you would like to discuss this further, your dealer will be happy to help. You can find their details here: http://ow.ly/jdyji.
      We hope you are enjoying your new Auris Hybrid!

  114. I am considering the hybrid option of the Auris, but I would need at least a 24hour test drive to see whether I could live with it, especially the auto gearbox. I would be lucky to get a 5 minute test drive with my local dealer. Could Toyota encourage dealers to offer longer test drives, or at least have occasional promotions offering these?

    1. Hi Mike,
      Thanks for your posts.
      Let us know which is your nearest Dealer and we’ll see what we can do for you…
      Many thanks.

    2. I was purchasing a 2010 Auris Hybrid from a VW main agent. I said I need more then “couple miles round the block” test drive. No problem they said, and I got an approx 30 mile test drive of hills, town, dual carriageway. The auto box on mine is just fine, just a lazy way of driving. If you worried about power, sure in Eco mode you wont be burning rubber off your tyres (last longer), but use power button and the “get up and go” is good, obviously not very efficient, but gets you up long hills at a good pace and you wont be holding other traffic up.

      1. In a perfect world, Joe I am sure with no heater, no windscreen wipers, no radio, certainly no air conditioning and with the windows shut tight. No lights, no indicator, in fine weather with no wind resistance, limited use of brake, and even less use of the accelerator, disabling any internal light and the driver weighing less than 9 stone, with no other passengers, no luggage, handbag or spare tyre, no mobile phone (because the weight might upset the mpg figure, you will still not achieve anywhere near the lies that Toyota are shouting about so far as the Auris Excel. No Toyota it is not 76 mpg but luck if you get HALF that. It makes no difference in hot, cold or average weather, the figures are wrong, very wrong and it is unbelievable that Toyota have been allowed to get away with telling and justifying such LIES. This is my 4th Toyota – but after the misleading misinformation in their brochure, I would think very hard before buying another.

        1. Hi John,
          Thanks for getting in touch. We’re sorry to hear you’re not satisfied with your vehicle. Have you spoken with your local Centre or customer relations about this issue?

          1. Hi Ella, I bought my Aurus from Jemca, Colindale as a Motability Car
            From the second I collected my car I realised there were a few things totally wrong with the car I was promised and that was described in the then brochure – details of which were changed in a reprint,
            My brochure and the sales man described important features which were quite wrong.
            I complained to the Jemca and met with the Manager but he was not in the least interested.
            The man who sold me the car had lost his job at Jemca. Maybe he had misled or misrepresented details to other buyers.
            The Manager decided I had misunderstood or misheard the salesman.
            Being disabled I did not have the energy or time to continue arguing with Jemca. I
            realised there is was little point in wasting further time and effort in talking to my local Toyota dealers.
            To put it bluntly I was bullied by the Jemca Colindale and forced to accept a car that will always be a disappointment.
            What is interesting is that I have bought previous Toyota cars from Jemca Colindale and years ago from Pennell’s in Finchley Road. Each time the sales men were great but on this occasion I feel I was very badly treated.

          2. Hi John,
            We’re very sorry to hear this. We have passed all this information to our customer relations team and someone will be in touch via email over the next 72 hours. Many thanks and our sincerest apologies, once again.

        2. Virtually ALL manufacturers figures show very good return for mpg. But ALL manufacturers vehicles are tested the same way and in accord with regulations. These are what I would call “laboratory conditions” and the replies to some post on here from Toyota representatives have explained the way of testing by ALL manufacturers is the same and in accord with regulations. Until the regulated way of testing is done then ALL manufacturers figures are not going to be in the real world, and therefore I don’t expect to each ANY quoted figure, but what I can do is check one manufacturer against another and take out of the figures what I want and dump the rest.
          Trouble is if quoting real life figures is that we all drive differently. Someone may think they are driving economically but compared to another driver are, in reality, heavy footed. Some people don’t care too much about mpg or pollution figures, they just do there own thing – do you want their opinions taken into account. Unfortunately the “real world” we all live in is not perfect. Regards.

  115. Hi,

    I got my Auris Hybrid T Spirit about 6 weeks ago with 5000 miles on the clock and religiously follow your driving tips and have the lightest of right feet. My trip computer average MPG is usually at about 61-64 mpg but the actual mpg I am getting is under 40 mpg covering approximately 310-320 miles on 8.5 gallons. Do you think my car may have a fault?

    My old Auris MMT T Spirit did more than 40mpg

    1. Hi Barry,
      Thank you for getting in touch. We recommend taking your Auris Hybrid to your Local Dealer. They will be able to complete a review of your car to confirm actual MPG figures. You can find their details here: http://ow.ly/efC0d.
      We hope this helps.

    2. Hi Amy,

      Thanks for the reply, I will go into my main dealers and get it checked out as 35mpg is simply too low ‘BUT’ I’ve also been to fuelly.com and found that the average real world mpg people have been seeing with their Auris Hybrids seems to be about 40 something mpg even when the Average Trip Computer reading is in the 60’s.

      I wouldn’t mind mpg in the high 40’s but this seems to be vastly different to the claimed 70.3mpg and in my case I’m only getting half the mpg I thought I would get. And something should be done with those trip computers, they make you think you’re getting fantastic mpg but it appears the figures they give are extraordinarily over estimated.

      1. HI again Amy,

        I just filled up and covered 228.7 miles over a week then filled up again, it took 17.26 litres to fill to the brim and that works out at 60.5mpg with an indicated 62.2mpg. Now I’m more than happy with that but a little confused, I’ll be blaming the poor first figures on my wife’s driving 🙂

        1. Hi Barry,
          Thanks so much for the update and it’s great to hear that you’re getting such good mileage from your Auris Hybrid.
          If you do have any more queries with this, your dealer will be happy to review with you.
          Many thanks.

  116. Hi

    One question why doesn’t toyota give the driver full control of the hybrid battery? I understand in town under 30 you can use ERV mode which is great. However when I am on the motorway I have a fully charged battery that is still fully charges when i go off the motorway. When you are on the motorway it hardly uses the battery. It would be great if you could press a button and just use the full battery and power combined on a motorway. I know for a fact if i could do this I would be able to charge the battery again before coming into the town. Its sees a waste you have a full charged battery not being used. The driver should have more control of the hybrid system. Would achieve better MPG.

    1. Hi Graham,
      Whilst driving along the motorway in a hybrid car both the petrol engine and electric battery are in use, this is because the hybrid control unit always runs in the most economical way. Although, the full battery power isn’t used whilst driving on the motorway, both power sources are utilised.
      You might be interested to learn we had over 200 software engineers working on the hybrid control system to ensure it offers the best possible efficiency.
      We hope this helps.

  117. Having just bought a new Auris Hybrid to replace my Prius TSpirit (3rd Generation), I hope to get the same range of economy as both vehicles share the same powertrain.

    However, my brother asked why the Auris Hybrid has a slower 0-60 (at 11.4 seconds) compared to the “bigger” Prius (at 10.4 seconds) and I can find no published reason.

    Are you able to help in answering this?

    1. Hi Colin,
      Thanks for your question! The Auris Hybrid and Prius are two separate models so the acceleration will naturally be different, even though they have the same engine. The Prius is more aerodynamic with a lower drag coefficient and so this will be a contributing factor. So you are aware, acceleration data for every vehicle is officially homologated.
      We hope this helps.

  118. I’ve managed 74.8 over 180 miles which included a t least 70 motorway miles , Eric’s right about the ambient temperature making a difference. Winter I manage 56 without trying and in summer I get 60-65mpg though you do have to learn the “drive and glide” technique.

    1. Hi Adam

      The battery will recharge regardless of how you brake but by using controlled braking you will benefit from a more efficient charge, hope that helps.

    2. The charging period is extended if you gradually slow down. Also there is less wear 7 tear on the braking system and and a more comfortable ride.

  119. does using the air con reduce the performance like it does with other cars also does it have much effect on fuel economy.

    1. Hi Malc,
      As with all cars, running the air conditioning system will use some of the power from the car to operate. However, in ECO mode the system runs more efficiently, balancing it’s power usage with the input from the engine. This is designed, as with many features of the vehicle, to run more efficiently.
      Many thanks.

  120. The best m.p.g. that have received is 74.2 over a distance of 80 miles. This was a warm day with very little traffic congestion and no motorway driving.
    With a temperature below 20C it will not be possible to achieve any where near the quoted values.
    I live in Sheffield, with 7 valleys/ hills and on a warm day I can average 60 m.p.g.

    1. I’ve managed 76.4 over 180 miles, significant amount of busy motorway driving and some urban stuff. I notice difference temperature makes, in winter I get 56mpg and in summer 60-62mpg overall

    2. Best I’ve managed is 77.8 mpg on a 160 mile round trip cross country through Somerset and Dorset. The temperature was about 16 degC, so I avoided using a/c or heating. Generally I get about 68.2 mpg pussy-footing around hilly Bristol.

      Just why does the mpg drop in winter ? Incidentally, the same happened with my previous car, a diesel Renault.

      1. Hi Chiny,
        Thank you for your question.
        There are many ways to increase your MPG figure with your driving style playing a part as well as the conditions you are driving in. The engine will perform better when it’s at its optimum temperature, therefore on a warmer day you are likely to achieve a slightly better MPG figure. A colder engine takes time to warm up and during this time it isn’t running at its optimum efficiency. We hope this helps to explain how the outside temperature can affect the car’s MPG. Many thanks.

        1. I was interested to see your verdict
          I joined this website after I got my Auris which claimed 78 Mpg. On what planet are Toyota on. It was an outrageous claim and in my opinion Lies like this are far worse that the scandal that might have bankrupted VW. I felt cheated and frustrated by the deliberate dishonesty of Toyota.
          But they have got away with it.
          It is just one of the claims made in the Auris brochure which is pure fiction – but they get away with this
          Strange because the Auris is a good car. They did not need to tell lies and mislead. The worst part is that having paid more than £24,000 for the top of the range Auris Excel there is nothing you can do against a established dishonest Car giant except be disappointed.

          There should be a competition with such Companies where the Customer can spot the deliberate mistakes or false claims in the brochure, several of which have been changed because Toyota realise they are sailing close to the wind.

          Maybe tonight’s Watchdog will start the moving – I doubt it

          1. Hi John,
            Thanks for getting in touch and we’re sorry to hear that you’re unhappy with the quoted MPG figures. The procedure by which MPG figures are calculated is one that is mandated and controlled by EU legislation, and monitored by authorities in each EU member state. Though often referred to as ‘manufacturer figures’, the strict EU test procedure ensures parity across different makes and models.
            The EU and member state governments are working towards introducing an updated fuel consumption test in the future so that a car’s quoted MPG figures are closer to real-world economy figures.
            We hope this clears up some of your worries. You can read more about this here: https://blog.toyota.co.uk/how-official-fuel-economy-figures-are-calculated. Many thanks.

      2. The air density also changes with temperature. Thus there is more or less air available for the combustion to take place.
        On cold days you will have the heater on, drawing heat out of the circulating cooling water. Thus more energy (petrol) is required to keep the engine at the designed temperature.

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