Toyota is partnering with the AA to provide the UK’s key workers who drive Toyota vehicles with free roadside assistance cover, regardless of how old their car might be. The move will give peace of mind and support to those people whose work is invaluable in providing essential services during the Coronavirus (Covid-19) pandemic.
Toyota Roadside Assistance for key workers
From today, Toyota is extending the full benefits of roadside assistance cover to all key workers who own a Toyota. Working in partnership with the AA, they are providing the cover regardless of whether motorists previously had Toyota Roadside Assistance membership.
The free cover is being introduced as an open-ended benefit, available until further notice, for all Toyota vehicles, of any age.
Rob Giles, Toyota (GB) Customer Services Director, said: “We want to help the health and social care workers who are supporting and caring for people in incredibly challenging circumstances, and also those whose excellent work is keeping the country safe and its essential services running. We want to give all those key people who drive our vehicles the peace of mind that help is on hand to keep them on the move if they encounter any problems with their car.”
Extended cover for existing and recent Toyota Roadside Assistance members
Owners of new or recently purchased Toyota model should already benefit from roadside assistance cover. The full benefits of membership are now being extended for an additional three months, at no extra cost. Those whose membership lapsed or was cancelled as of 1 February 2020 will continue to receive guaranteed cover until 31 May 2020, again at no additional cost.
The cover package in summary
For Toyota owners the benefits include: –
- Roadside assistance throughout the UK
- Cover 24 hours a day, 365 days a year
- Vehicle recovery to any UK destination or recommended Toyota Centre
- A free replacement car for up to 48 hours
- Assistance for breakdowns at home
- Roadside assistance in 48 European countries
Further details of the comprehensive cover available under the Toyota roadside assistance programme, including terms and conditions, can be found here: Toyota Roadside Assistance
How to obtain assistance
If assistance is required, the vehicle driver should call the Toyota Roadside Assistance Team on 0800 246824
A team member will make a verbal confirmation the caller’s key worker status and then ensure the appropriate assistance is provided.
Who qualifies as a key worker?
Health and social care
Frontline health and social care staff, such as doctors, nurses, midwives and paramedics, as well as support and specialist staff in the health and social care sector. It also includes those working in supply chains, including producers and distributors of medicines and personal protective equipment.
Education and childcare
Nursery and teaching staff and social workers.
Those whose work is required to run the justice system, religious staff, those responsible for managing the deceased and journalists providing public service broadcasting.
Local and national government
Administrative occupations essential to the effective delivery of the Covid-19 response, or delivery of essential public services, including benefits payment.
Food and essential goods
Those involved in the production, processing, distribution, sale and delivery of food.
Public safety and national security
Police, support staff, Ministry of Defence civilian staff and armed services personnel, fire and rescue staff and those responsible for border security, prisons and probation.
Those who keep air water, road and rail passenger and freight transport operating during the Covid-19 response.
Utilities, communications and financial services
Staff required to keep oil, gas, electricity, water and sewerage operations running. Staff in the civil nuclear, chemical and telecommunications sectors and those working in postal and essential financial services.
For more information on the situation with our dealer network, and with regard to servicing or repair work you may need on your vehicles, click here: Covid-19 Toyota’s Important Updates