Toyota announces free roadside assistance for UK's key workers

Toyota announces free roadside assistance cover for UK’s key workers

Toyota is partnering with the AA to provide the UK’s key workers who drive Toyota vehicles with free roadside assistance cover, regardless of how old their car might be. The move will give peace of mind and support to those people whose work is invaluable in providing essential services during the Coronavirus (Covid-19) pandemic.

Toyota Roadside Assistance for key workers

From today, Toyota is extending the full benefits of roadside assistance cover to all key workers who own a Toyota. Working in partnership with the AA, they are providing the cover regardless of whether motorists previously had Toyota Roadside Assistance membership.

The free cover is being introduced as an open-ended benefit, available until further notice, for all Toyota vehicles, of any age.

Rob Giles, Toyota (GB) Customer Services Director, said: “We want to help the health and social care workers who are supporting and caring for people in incredibly challenging circumstances, and also those whose excellent work is keeping the country safe and its essential services running. We want to give all those key people who drive our vehicles the peace of mind that help is on hand to keep them on the move if they encounter any problems with their car.”

Extended cover for existing and recent Toyota Roadside Assistance members

Owners of new or recently purchased Toyota model should already benefit from roadside assistance cover. The full benefits of membership are now being extended for an additional three months, at no extra cost. Those whose membership lapsed or was cancelled as of 1 February 2020 will continue to receive guaranteed cover until 31 May 2020, again at no additional cost.

The cover package in summary

For Toyota owners the benefits include: –

  • Roadside assistance throughout the UK
  • Cover 24 hours a day, 365 days a year
  • Vehicle recovery to any UK destination or recommended Toyota Centre
  • A free replacement car for up to 48 hours
  • Assistance for breakdowns at home
  • Roadside assistance in 48 European countries

Further details of the comprehensive cover available under the Toyota roadside assistance programme, including terms and conditions, can be found here: Toyota Roadside Assistance

How to obtain assistance

If assistance is required, the vehicle driver should call the Toyota Roadside Assistance Team on 0800 246824

A team member will make a verbal confirmation the caller’s key worker status and then ensure the appropriate assistance is provided.

Who qualifies as a key worker?

Health and social care

Frontline health and social care staff, such as doctors, nurses, midwives and paramedics, as well as support and specialist staff in the health and social care sector. It also includes those working in supply chains, including producers and distributors of medicines and personal protective equipment.

Education and childcare

Nursery and teaching staff and social workers.

Public services

Those whose work is required to run the justice system, religious staff, those responsible for managing the deceased and journalists providing public service broadcasting.

Local and national government

Administrative occupations essential to the effective delivery of the Covid-19 response, or delivery of essential public services, including benefits payment.

Food and essential goods

Those involved in the production, processing, distribution, sale and delivery of food.

Public safety and national security

Police, support staff, Ministry of Defence civilian staff and armed services personnel, fire and rescue staff and those responsible for border security, prisons and probation.


Those who keep air water, road and rail passenger and freight transport operating during the Covid-19 response.

Utilities, communications and financial services

Staff required to keep oil, gas, electricity, water and sewerage operations running. Staff in the civil nuclear, chemical and telecommunications sectors and those working in postal and essential financial services.

For more information on the situation with our dealer network, and with regard to servicing or repair work you may need on your vehicles, click here: Covid-19 Toyota’s Important Updates 

Comments (28)

  1. Hi my Toyota roadside breakdown cover expired yesterday (12th) I am a keyworker do I need to renew it and pay (£70+) of do I qualify for free cover Thanks

    1. Hi Andrew,

      Thanks for getting in touch. As a keyworker you do qualify for the free Toyota Roadside Assistance cover which is available until further notice. If you require assistance you should call the Toyota Roadside Assistance Team on 0800 246824. They will then make a verbal confirmation of your key worker status and ensure the appropriate assistance is provided.


  2. I’m working in food factory which supplies supermarkets and I’m lucky owner of avensis t27, my previous car was avensis t25, I cannot imagine driving other car, but recently something bad happened to my car, I heard loud bang and from this time when I accelerate over 2000 rpm’s I can hear some strange noise something like leaking exhaust but it’s only when I drive, I’m afraid that something worse can happen anytime on the road and obviously I cannot visit any garage at the moment.
    Is there any Toyota service open that I can come to and check what the problem is?

    1. Hi Mateusz,

      Thanks for getting in touch. We’re sorry to hear about this. We would like to help you further and will email you directly in order to gain additional details and put you in touch with your nearest Toyota centre.


    1. Hi Pushkal,

      Thanks for getting in touch. There is no need to register for the cover, just contact Toyota Roadside Assistance if you experience trouble with your vehicle. You can reach them on 0800 246824.


  3. Brilliant service. Thank you very much, used the service yesterday, very quick, efficient and professional from start to finish.

  4. Thank you Toyota. I used your service today and highly appreciate your support as a key worker in this critical time to keep us moving.

    Well done and keep it up.

    1. Hi Muhammad.

      Thank you for everything you are doing at this time. We appreciate your support, and are pleased to hear our team were able to help you out today.


    1. Hi Shabina.

      Thanks for your message and for your support. If you are a key worker, we would like to thank you for everything you are doing at the moment. Please do get back in touch if we can help with anything.


  5. What a fantastic gesture. Very thoughtful.
    As a Police Firearms Officer, things like this really help to remind us that we do have support.

    Could you please confirm if this extends to Lexus owners as well?

    Kind regards,

    1. Hi Saila,

      Thanks for getting in touch and for your support. If you are a key worker, we would like to thank you for everything you are doing.


    1. Hi Amina,

      Thanks for getting in touch. If you are a key worker, we would like say how much we appreciate everything you are doing at this time. If you experience trouble with your vehicle, you would just need to contact Toyota Roadside Assistance for help. There is no need to register.

      You can contact the team on 0800 246824.

      Feel free to get back in touch if you need anything else.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.