Toyota Logo

Update on dealer network, servicing and repair work during Covid-19

Given the rapidly developing situation with the COVID-19 virus Toyota GB would like to update you on the situation with our dealer network, and with regard to servicing or repair work you may need on your vehicles.

Our priority remains ensuring the well-being of customers, staff and partners during these challenging times.

Whilst we will continue to do all we can to meet the mobility needs of emergency and NHS workers, the effects of the increased countermeasures of the virus will inevitably have an effect on our operations.

All Toyota and Lexus new and used car sales facilities will be closed but most remain contactable to discuss your motoring needs.

The majority of our after sales teams remain contactable to provide support in situations where a vehicle is off the road and requires an emergency repair. The Toyota and Lexus network will do their utmost to ensure that emergency and critical workers, as well as NHS staff, are kept mobile should they find themselves in this situation.

If you are an emergency or NHS worker, contact your local dealer by phone or email in the first instance.

Click this link to find your local dealer

or our UK customer service team on 0344 701 6202.

Click here for more details of how to contact us

Members of Toyota Roadside Assistance can call for all breakdown and roadside assistance, using the phone numbers below:

0800 246 824 or 01737 500 021

Routine Servicing, MOT and Vehicle Warranty

If you are concerned about your vehicle’s routine servicing, please do not worry. Toyota GB would like to reassure you that for the foreseeable future we intend to take a flexible and sympathetic approach to any service schedule or warranty issues.

From 30th March, owners of eligible vehicles will be granted a six-month exemption from MOT testing. You can find more information on the government website by clicking here.

Extension of Roadside Assistance

If your Toyota Roadside Assistance has expired and not been renewed since 1st February 2020, we will provide complimentary cover until 31st May 2020. If your policy is currently active we will provide a complimentary three-month extension to it.

We will continue to monitor this evolving situation, especially with regard to government guidance, and will do our best to keep you informed as quickly as possible of any changes to the situation.

Comments (8)

  1. Hi My wife’s owns a 13 Plate Auris, the car has failed to start on 2 occasions , it has now happened again today .
    On the second occasion yesterday, we had to get the AA out to start it at a cost of £120 because we did not have home start. I am now trickle charging the battery and hopefully it will start later.
    I have since heard that Toyota have recognized that they have a problem with this malfunction, and can be fixed , I thought that Toyota would have notified everyone about the fix.
    We are in a lock down position both myself (83) and my wife (78) please advise.

    1. Hi Colin,

      Thanks for getting in touch. We’re sorry to hear about the issue you’ve been dealing with. There are things that can be done to help. In addition to the storage tips for our conventionally-powered vehicles, our hybrids require additional steps for each battery, as the hybrid vehicle battery and auxiliary battery will discharge and their condition is liable to decline.

      To prevent excessive auxiliary battery drainage, charge the battery at least once every two weeks by powering on the hybrid system for 20 minutes with all non-essential electrical accessories (such as air conditioning and audio equipment) turned off. It is not necessary to drive the vehicle, but do not start the hybrid system in an enclosed area unless the tail pipe is connected to an exhaust hose to prevent harmful buildup of fumes. As an alternative, you may disconnect the negative terminal of the auxiliary battery.

      For the hybrid vehicle battery, charge the battery at least once every two months by starting the hybrid system for about 30 minutes*. Check that the “ready” light is on and all lights and electrical accessories are off. As with the auxiliary battery charging, it is not necessary to drive the vehicle, but the steps to prevent exhaust buildup must be taken.

      Alternatively, if you would like further help with this we would recommend contacting your nearest Toyota centre via phone or email as they remain contactable during this time. You can find your nearest dealer via this link: https://www.toyota.co.uk/forms/forms?tab=pane-dealer

      Thanks.

  2. My wife has received a recall notice on her Toyota Verso for a potential timing chain issue. However all dealers near us are now closed, pending further advice from the Government. There is nothing in the recall letter that states the car must not be driven until assessed (and the Toyota Recall FAQ states they would contact us directly if that be the case).

    Can you confirm this advice is still current and correct?

    1. Hi John,

      Thanks for getting in touch. we hope you’re staying safe. You are correct, if Toyota needs to advise you to stop driving your vehicle, we will contact you directly to say so. We appreciate these are challenging times and we thank you for your support as we continue to prioritise the well-being of our customers, staff and partners.

      If you would like further advice on this, we would recommend contacting your Toyota dealer via phone or email at this time.

      Thanks.

    1. Hi Sur,

      Thanks for getting in touch. We are sorry for any inconvenience this may cause. All our dealers are now closed but do remain contactable if you require further advise. Dealers can carry out servicing on vehicles belonging to key workers only. We are doing all we can to prioritise the well-being of customers, staff and partners during these challenging times and we thank you for your support as we continue to do so.

      Thanks.

  3. This page seems to be out of date. My car is due a service and MOT on 8th April. I have just been told this has been postponed indefinitely. As I understand it, the government has said that cars must have a valid MOT and garages will be open to do this. What should I do?

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.