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Update on dealer network, servicing and repair work during Covid-19

In these challenging times, the priority of Toyota GB is always to ensure the well-being of our customers and staff.  We want to reassure you that we are working alongside our dealer network to follow government advice and maintain the safety of our customers and colleagues at all times.

Service, MOT, maintenance, repair

All Toyota centres across the country continue to do everything they can to meet the needs of emergency, critical and NHS workers. In Scotland, Wales and Northern Ireland, in accordance with local government advice, we continue to prioritise the needs of these customers.

In England, most of our workshops are now fully open. As well as supporting critical workers, they are also helping any customers who require vehicle servicing, MOT testing, maintenance or repairs.

The UK Government has granted some flexibility on MOT testing and Toyota will take a sympathetic approach to service and warranty at this time. However, it is important to get the service and MOT completed as close to the due date as possible. We encourage customers to contact their local dealer to schedule their appointment. Please be reassured that our dealer network has implemented stringent measures to maintain the safety of our customers and teams.

Wherever you are located in the UK, please contact your local dealer in the first instance.

Find your dealer

or call our UK customer service team on 0344 701 6202

Contact us

Trade parts

If you are an independent repairer and require Toyota parts, we have a number of trade hubs across the network to support your requirements.

For information, contact your local dealer in the first instance.

Find your dealer

New and used car sales

In line with the government advice issued on 11 May, all Toyota new and used car sales facilities remain closed to the public. However, most can still be contacted and can provide digital/online services to discuss your requirements.

Contact your local dealer in the first instance.

If you want to take delivery of a new or used vehicle ordered prior to the lockdown restrictions, please contact your dealer to discuss safe options.

Find your dealer

or call our UK customer service team on 0344 701 6202

Contact us

Toyota Roadside Assistance

Toyota Roadside Assistance members can call these numbers for all breakdown and roadside assistance matters:

0800 246 824 or 01737 500 021

Extension of Toyota Roadside Assistance

If your Toyota Roadside Assistance membership has expired and not been renewed since 1 February 2020, we will provide complimentary cover until 31 May 2020. If your policy is currently active we will provide a complimentary three month extension to it.

Toyota Roadside Assistance for key workers

From 3 April 2020, Toyota extended the full benefits of roadside assistance cover to all key workers who own a Toyota.  Working in partnership with the AA, we are providing the cover regardless of whether you have previously had Toyota Roadside Assistance membership.

A full list of key workers can be found in the frequently asked questions section at the bottom of this page on TGB’s customer website.

The free cover is being introduced as an open-ended benefit, available until further notice, for all Toyota vehicles, of any age.

Further details of the comprehensive cover available under the Toyota roadside assistance programme, including terms and conditions, can be found by clicking here.

How to obtain assistance: if assistance is required, the vehicle driver should call the Toyota Roadside Assistance Team on 0800 246 824.

Flat battery? We are ready to help

If you have a flat battery and you have Toyota Roadside Assistance, please contact them on 0800 246 824 or contact your local Toyota dealer.

We will continue to monitor the evolving national situation, in particular any changes to the government guidance in place in each of the UK’s home nations. We will do our best to keep you informed as quickly as possible of any changes.

Comments (20)

  1. At the beginning of the week I talked with a rep in Bolton about a particular car. I said I would check out the finances with my bank and with Toyota and that he would phone back on \Monday next week. He said once we discussed finance then he would bring the car out for me to see. I noticed this morning the car has gone. I am really disappointed. I have always had a Toyota Yaris but now I am feeling is it worth even looking until the salesrooms open again? I was so excited that I found the right car and now its gone. I am very disappointed

    1. Hi Vivien,

      Thanks for getting in touch. We’re really sorry to hear about this. If you are interested in raising this with our customer relations team, we will email you directly in order to gain additional details and open a case on your behalf.

      In addition, if you don’t feel comfortable visiting a centre, our range including the Yaris can now be bought online: https://www.toyota.co.uk/buy-online

      Alternatively, if you were looking for a used, approved car, you can take a look at them all here: https://www.toyota.co.uk/used-cars
      If you find one that you like, feel free to let us know and we can take your details and put the Toyota centre in touch with you directly.

      Thanks.

  2. Hi Guys I ordered a brand new Toyota Rav 4 back in October I have had an expected delivery date of 29th May since then in the current climate do you think this order will be met or deferred please?
    Many Thanks
    Gary P

    1. Hi Gary,

      Thanks for your message. We are very sorry for any inconvenience or disappointment caused, however at this stage, we cannot confirm when your car will be delivered. Please be assured that we are also constantly assessing this changing situation and your Toyota dealer will contact you when normal business operations resume.

      If you would like any more specific details, our sales staff do remain contactable at this time. You can find your nearest dealer’s contact details here: https://www.toyota.co.uk/dealers/#/iframe/https%3A%2F%2Fforms.toyota.co.uk%2Ffind-a-dealer

      Thanks.

  3. My wife’s 2016 rav4 diesel was booked in for its big service, but obviously this was cancelled during the cov19 situation. On the dashboard, it is now 650 miles past the service date.
    I need the car for work ( making components for respirators ),and travel 65 miles per day, so is it ok to just keep on increasing the miles ( both regarding vehicle warranty, and reliability ) ?

    1. Hi Bill,

      Thanks for getting in touch with us. Please don’t worry about your vehicle’s routine servicing. For the foreseeable future we intend to take a flexible and sympathetic approach to any service schedule issues. However, if you would like to discuss this further, we would recommend contacting your nearest centre as they remain open and available at this time by phone or email to discuss your motoring needs. You can find their contact details via this link: https://www.toyota.co.uk/dealers/

      You can find more information on our approach at this time here: https://www.toyota.co.uk/covid-19

      Thanks.

    2. My CHR had been used regularly, then refused to start after one week without use. Went and is totally dead electrically, cannot even lock the doors. Being over seventy will be without the car for maybe months, anything I can do? And is the time it is broken down reducing its value?Have left an email on the dealer site, heard nothing back from them so just out on climb. Not going anywhere while lock up is on but veryy unhappy about this on a low mileage car only had it three months before itdoes this.

      1. Hi Michael,

        Thanks for getting in touch with us. We’re sorry to hear about this. We would like to help you further by putting you in touch with our customer relations team. We will email you directly in order to gain additional details.

        Thanks.

  4. Hi
    I have recently recieved an email informing me that my Roadside Assistance is being extended. This is great news (well done Toyota). However, the email shows the original registration number which I have replaced with my personal number. How do I change this or do I need to change it. So far I have niot needed to use the service.

  5. Hi My wife’s owns a 13 Plate Auris, the car has failed to start on 2 occasions , it has now happened again today .
    On the second occasion yesterday, we had to get the AA out to start it at a cost of £120 because we did not have home start. I am now trickle charging the battery and hopefully it will start later.
    I have since heard that Toyota have recognized that they have a problem with this malfunction, and can be fixed , I thought that Toyota would have notified everyone about the fix.
    We are in a lock down position both myself (83) and my wife (78) please advise.

    1. Hi Colin,

      Thanks for getting in touch. We’re sorry to hear about the issue you’ve been dealing with. There are things that can be done to help. In addition to the storage tips for our conventionally-powered vehicles, our hybrids require additional steps for each battery, as the hybrid vehicle battery and auxiliary battery will discharge and their condition is liable to decline.

      To prevent excessive auxiliary battery drainage, charge the battery at least once every two weeks by powering on the hybrid system for 20 minutes with all non-essential electrical accessories (such as air conditioning and audio equipment) turned off. It is not necessary to drive the vehicle, but do not start the hybrid system in an enclosed area unless the tail pipe is connected to an exhaust hose to prevent harmful buildup of fumes. As an alternative, you may disconnect the negative terminal of the auxiliary battery.

      For the hybrid vehicle battery, charge the battery at least once every two months by starting the hybrid system for about 30 minutes*. Check that the “ready” light is on and all lights and electrical accessories are off. As with the auxiliary battery charging, it is not necessary to drive the vehicle, but the steps to prevent exhaust buildup must be taken.

      Alternatively, if you would like further help with this we would recommend contacting your nearest Toyota centre via phone or email as they remain contactable during this time. You can find your nearest dealer via this link: https://www.toyota.co.uk/forms/forms?tab=pane-dealer

      Thanks.

  6. My wife has received a recall notice on her Toyota Verso for a potential timing chain issue. However all dealers near us are now closed, pending further advice from the Government. There is nothing in the recall letter that states the car must not be driven until assessed (and the Toyota Recall FAQ states they would contact us directly if that be the case).

    Can you confirm this advice is still current and correct?

    1. Hi John,

      Thanks for getting in touch. we hope you’re staying safe. You are correct, if Toyota needs to advise you to stop driving your vehicle, we will contact you directly to say so. We appreciate these are challenging times and we thank you for your support as we continue to prioritise the well-being of our customers, staff and partners.

      If you would like further advice on this, we would recommend contacting your Toyota dealer via phone or email at this time.

      Thanks.

    1. Hi Sur,

      Thanks for getting in touch. We are sorry for any inconvenience this may cause. All our dealers are now closed but do remain contactable if you require further advise. Dealers can carry out servicing on vehicles belonging to key workers only. We are doing all we can to prioritise the well-being of customers, staff and partners during these challenging times and we thank you for your support as we continue to do so.

      Thanks.

      1. Hi Toyota I am a Key worker, my Toyota hi-lux needs a seal for the rear hub, however the garage doing my truck are unable to get the part due to all Toyota parts departments being shut please can someone help need my truck

        1. Hi Julie,

          Thanks for getting in touch with us. We will email you directly in order to gain additional details and see how best we can help.

          Thanks.

  7. This page seems to be out of date. My car is due a service and MOT on 8th April. I have just been told this has been postponed indefinitely. As I understand it, the government has said that cars must have a valid MOT and garages will be open to do this. What should I do?

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