Toyota Prius Plug-in hybrid

Toyota Prius Plug-in: your questions answered

This week, the new and ultra-efficient Toyota Prius Plug-in hybrid is launching to the UK’s reviewers, road testers and motoring writers.

We’ll be bringing you more for the event this week, and we’ll report back on the reviews as they come in so you can find out all about the car from the independent experts.

To coincide with the launch, we asked for your questions about the car, and we can now bring you the answers.

Read on for all you need to know about the Prius Plug-in – and don’t forget to leave us a comment below if your question hasn’t been answered yet.

Toyota Prius Plug-in hybrid

How does the Prius Plug-in work?
The Prius Plug-in is what we term a PHEV, or plug-in hybrid electric vehicle. It uses a development of Toyota’s Hybrid Synergy Drive system that combines a rechargeable lithium-ion battery with a 1.8-litre petrol engine to deliver smooth, refined and ultra-efficient driving and incredible economy.

The lithium-ion battery means it can drive approximately 15.5 miles purely on electric power, meaning low running costs and zero emissions.

What is the range of the Prius Plug-in?
The electric-only range of the Prius Plug-in is approximately 15.5 miles, enabling typical commuter journeys to be accomplished with zero tailpipe emissions. Thanks to the hybrid powertrain’s petrol engine, Prius Plug-in is equally able to accomplish long distance trips.

Once the car has reached the limit of its EV driving range, it automatically operates in full hybrid mode, with the petrol engine coming into play. This means there is none of the concern about whether the car can reach its destination without running out of power – the ‘range anxiety’ that is typically associated with full electric vehicles.

Toyota Prius Plug-in hybridHow much does the Toyota Prius Plug-in cost?
Prices for the Toyota Prius Plug-in start at £32,895 on the road, but this falls to £27,895 with the benefit of the £5,000 Government grant available on new plug-in vehicle purchases, provided through the Office for Low Emission Vehicles (OLEV).

What is the CO2 emissions figure of the Prius Plug-in?
The Prius Plug-in achieves a new low benchmark in its class with official CO2 emissions of 49g/km, way below the 100g/km threshold for UK road tax (VED).

What are the fuel consumption figures of the Prius Plug-in?
Official combined mpg figures are 78.5mpg in HV (hybrid vehicle) mode. When you drive solely in EV (electric vehicle) mode, the Prius Plug-in uses no fuel. However, official figures been calculated for EV mode using a standard testing cycle which takes the average from one run with a fully charged battery and a second run with a depleted battery.

Do I need to charge the Prius Plug-in?
Not necessarily. If the Prius Plug-in’s battery is not charged, it simply performs as a ‘standard’ Toyota hybrid vehicle, using the engine and/or the electric motor depending on the driving conditions and battery state of charge.

However, charging the battery does ensure the highest levels of efficiency and zero-emissions driving, particularly in stop-start or low-speed conditions, so we recommend regular charging.

What happens when the EV battery on Prius Plug-in runs out of charge?
The car automaticlaly  switches to HV (hybrid vehicle) mode and runs as a standard Toyota Hybrid, just like the normal Prius.

What do I need to charge the Toyota Prius Plug-in?
The Prius Plug-in comes with a dedicated charging cable, which fits under the boot floor. This plugs into a standard domestic socket, but we recommend an isolated charge point is installed to protect against overloading your home’s system. Toyota’s recommended supplier of electric car charging points in British Gas, who will provide a free site survey to our customers. British Gas says it can supply a charging point for as little as £375 – find out more on the Toyota website. Buyers are not obliged to use British Gas.

How long does it take to fully recharge the Prius Plug-in?
Around 1.5 hours using a standard 240V electrical supply.

How long is the EV battery warranty?
The EV battery has a warranty of eight years. The Prius Plug-in benefits from the standard five-year Toyota Warranty.

What is the battery life of the Prius Plug-in?
The lithium-ion battery is designed to last the life of the vehicle.

How much heavier is the battery pack from the regular Prius?
The Lithium-ion battery in the Prius Plug-in weighs 80kg, the Nickel-Metal Hydride battery of the Prius weighs 42kg.

Does the EV battery take away space from the passenger compartment or luggage capacity?
Luggage capacity above the floor is only 2 litres smaller in the Prius Plug-in than in Prius, at 443 litres (compared with 446 litres for Prius). Below the floor, space is smaller – 40.5 litres vs. 48 litres. Total load volume increases to 1,120 litres when the rear seats are folded.

These figures were measured by the VDA method.

What is the fuel tank capacity of the Prius Plug-in?
45 litres.

Toyota Prius Plug-in hybrid drivingWhat is the 0-62mph time of the Toyota Prius Plug-in?
The 0-62mph time is 11.4 seconds. Top speed is 112mph.

How does the Prius Plug-in compare with the Prius in terms of performance?
The top speeds of the two cars are the same, at 112mph. The Prius has a 0-62mph time of 10.4 seconds, one second quicker than the Prius Plug-in.

Does the Prius Plug-in have a spare wheel?
The Prius Plug-in comes with a tyre repair kit to save weight.

Is DAB digital radio available on the Prius Plug-in?
DAB digital radio is available as a dealer-fit option.

Does the Prius Plug-in have Adaptive Cruise Control?
The Prius Plug-in has cruise control as standard. Adaptive Cruise Control is not available.

Toyota Prius Plug-in hybrid interiorCan I pre-heat the interior of the Prius Plug-in before using it?
Pre-heating is not available on Prius Plug-in. This is because the car’s air conditioning is coordinated with the standard front seat heaters. This enables the system to reach a comfortable temperature for the driver and passenger more quickly and effectively, further improving efficiency.

When does the Prius Plug-in go on sale?
The Toyota Prius Plug-in is arriving in UK showrooms now (July 2012).

How can I book a test drive?
You can book a test drive in the Toyota Prius Plug-in on the Toyota UK website.

How can I read a brochure for the Toyota Prius Plug-in?
You can read the online eBrochure or order a paper brochure on the Toyota website, or find out more about the car here.

Comments (162)

  1. How do we change the “now playing” on our DAB radio, we are listening to one station but it tells us the now playing off of heart FM!?

    1. Hi there,

      Thanks for getting in touch. If you could please provide a VIN number, we will be able to assist you further.

      Thanks.

  2. Hi there! Once the hybrid battery is fully charged while driving, does the EV battery start to charge after while braking or going downhill?
    Thank you,
    Ferruh

  3. I have a 2016 Prius, I used to get 12.4 miles on a full overnight charge, this has now dropped to 10.6, I thought it might be due to the cold weather but it is exactly 10.6 whatever the weather now. Can I increase the full charge back to 12+ miles, if so how.

    1. Hi Robert,
      Thanks for getting in touch. The EV range shown in the Multi-information Display of a Prius Plug-in features a learning function that takes into account an adjustment based on electric mileage achieved from previous EV journeys. The system then utilizes this information and remaining battery charge to calculate the EV driving range. Therefore, the EV driving range may increase or decrease depending on how you operate the vehicle eg. driving patterns, driving style, driving conditions etc.
      Please also note that the system anticipates an increase in energy consumption when the A/C is turned ON (both heating and cooling), and decreases the EV driving range by 10%.
      Initial vehicle setting, when the car comes out of the factory, shows an EV Range of 12.5 – 14.5 miles so that the figures shown in the display become as close as possible to the actual driving situation. The system then analyses the driving pattern results, adjusts the driving range accordingly. Therefore, the driving range shown may increase or decrease depending on the previous driving patterns, driving style, driving conditions and so on.
      Hope this helps.

  4. I’m thinking of buying a secondhand 2013 Prius Plug-in. Can you confirm that the parts to fit a tow bar mounted bike rack are still available? Also whether I can fit roof bars and a roof box for occasional holiday trips where I need more luggage space.

    1. Hi Duncan,
      Thanks for getting in touch. Unfortunately, there are no towing hitches available on this model.
      With regards to a roof rack, you would need to purchase product PZ403-G0612-GA which can be used with a bike holder (PZ4AP-PR591-B0) (one bike).
      We have a Thule Pacific 200 luggage box – Silver Grey – Size : 175x82x45 cm, Load capacity : 50 kg (PW308-00000)
      Hope this helps.

      1. Elsewhere on this page in 2014 you told someone there is a “Prius specific bracket that performs the same function as the tow bar, (but only as far as carrying bikes is concerned as Prius Plug-in cannot tow).”

        Is this still available?

    2. I have the Yakima Whispbar and the Yakima front loader on my 2014 Prius Plug in – roof rack. Am looking at different tow bar racks as well. When I bought my used Plug-in it was installed. Wish I could upload a pic

      1. Hi Dee, thanks for your comment. I’ve since found that Curt – an american company – produce a tow hitch for the plug-in prius, which you can buy on ebay. Not sure if it’s legal in UK though.

  5. Hello,When I buy my Toyota Prius plug in I just want to plug it into an ordinary 3 pin socket in the garage without paying anyone for some fancy nonsense that is not needed,can I do that.
    Many thanks

    1. Hi David,
      Thanks for getting in touch with us. Yes, the car does come with an ordinary 3 pin plug cable for charging, so a regular wall socket can be used. You would also be eligible for an OLEV grant, if this is the 1st registration of the car to install a home charge unit for free, as long as there property meets the terms and conditions, this is a faster more efficient way to charge the car. Hope this helps.

  6. Can a 2013 Prius be converted into a Plug-in Prius after market, by adding an official plug and swapping the battery for lithium ion? I have been looking for this for a while, and find it really strange that there are 3 entire companies built around providing this functionality after market, but I can’t find any reference to Toyota offering it. I’d really prefer an official conversion if at all possible.

    Alternatively, if no official conversion is possible, is the physical battery size for both the same and swapping? If, for example, I got an unofficial plug without buying an unofficial battery, can I swap for an official battery that’s lithium ion and expect it to work? I think all options should be after market accessible.

    1. Hi there,
      Thanks for getting in contact. Unfortunately, there is no official Toyota solution. With that, we wouldn’t be able to comment on 3rd party solutions and therefore wouldn’t recommend changing the Prius from it’s original spec.

  7. I have had the plugin prius for nearly five years and the charger cable is now faulty – a replacement costs £650 – this is excessive and the cable should have lasted at least ten years

    1. Hi Thomas,
      Thanks for getting in touch. ECU constantly monitors the state of charge within the vehicle and therefore never lets the car run out of charge. A battery should never be below minimum recommended and above maximum. Our technical department have advised that there is no definitive answer to this and when charging it will make sure there are enough levels for the electric option to work rather than the engine.

  8. I am very disappointed to discover a dreadful parts shortage [Plug-in Prius]. I broke my rear light, and the local dealer announced that there were ‘none in Europe’. It took three weeks to arrive from Japan. That is not good enough. Cars must be off the road for trivial bumps?

  9. I have just bought a Prius Plug In but can find no information how I charge my car? Where do I go to charge the car. Do I have to register with a company, and if so who ?

    The information on line is very poor

    1. Hello Roy
      Thanks for your post and hope you are pleased with your Prius Plug-in. You do not mention whether you have purchased the car new or second hand but for the basis of the reply below we are assuming second hand.
      In terms of charging, we have a chapter in the vehicle handbook (P87 onwards) about the equipment supplied and how to charge the car from an external source. If for any reason you do not have one of these then they can be purchased at the parts department at your local Toyota dealer, all of whom will have a charging point and can give you a demonstration if required. In terms of charging from your home then you can visit British Gas (a preferred supplier) who can advise about setting up a dedicated charging point in your home.
      This link will take you to their web page. http://www.britishgas.co.uk/products-and-services/energy-saving/electric-vehicles.html
      Finally we would recommend that if you know the charging points in your area you are likely to use then make a note of the manufacturer of the post so you can visit their website to find out about access and cables that they use. (This can sometimes vary). Again your local dealer may be able to help you with further information regarding this.
      Hope this helps clarify for now but let us know if you have any further questions.

  10. Hello
    I understand that the Toyota PIP uses 16 amp charging point. However many of the charging points are 32 amps in the country. Will using a 32 amp charging point for PIP cause any damage to the system?

    1. Hi Jay
      Thanks for your post.
      Just to let you know we are looking into this with our technical team but it will be Monday before we can confirm the details.

  11. Just how can Toyota boast about ‘zero’ emissions when the charging current comes from our UK power stations? Many are coal and gas fired, windmills being almost useless.

    How about being honest and putting in your adverts the weight of CO2 produced by a power station per kilowatt/BHP ? Now that would be most interesting and enlightening and could even encourage more sales,

    1. Hi John
      Thanks for your post.
      We would only ever boast about zero emissions during use as hybrid and Plug-in hybrid cars can run solely on electric power at lower speed. Good point about the power stations however quoting a figure would depend on where in the country the car was charged and how power for that area is sourced. Nevertheless this is something to be considered for the future. We have always been honest and open about our hybrid technology and agree that the ultimate eco car has to be hydrogen whose only emissions are water. Hybrid is at least a technology we can use now that does address the issue of emissions including those that affect human health.
      Thank you again for your feedback and we do appreciate your comments.

  12. On June 4th you wrote:
    “We are currently reviewing our position and are looking to absorb the price for our customers. Keep your eye out for a bulletin from us in the next few weeks.”
    That’s 10 weeks. Where would I look for such a bulletin, please?
    David Gatehouse

    1. Hi David. Government funding support for the existing free charge-point offer underwent a review in June 2014. Following this review, the terms and conditions of the funding were changed, resulting in the the free friends & family wall charger offer by British Gas no longer being available. We have now entered into a partnership with British Gas and will jointly be funding a Free Wall Charger Offer for new Prius Plug-in customers.

      As with the previous British Gas offer, the following is included:
      · A free 16 Amp data-enabled charging point with a recommended connector that’s suitable to your vehicle, providing more convenient charging at home
      · Home suitability survey and data enabled charging point installation. Survey and installation by a fully trained
      British Gas electrician on the same day for the customers
      · Installation of a dedicated circuit, separate from a home electrical circuit, allowing for charging that won’t affect home electrics
      · Earthing connection for ensured safety, supplied as standard and in line with industry guidelines
      · Three year data enabled charging point warranty and three year parts and labour warranty

      In order for you to apply for this offer you will need to contact British Gas on 0800 9808175 or at their website britshgas.co.uk/electric vehicles and quote their Vehicle Stock Number.

      We hope this helps. If you have any more questions please don’t hesitate to get in touch. Thanks.

  13. I cannot find the answer to the following question: “How much quicker does the Prius Plug-In charge from the 16 amp charging point installed (NO LONGER FREE) by British Gas, compared with the normal 13 amp home socket?”
    Since British Gas is now charging for this (see their site) and most of your replies seem to suggest that the battery always charges at the same rate, it would seem an important point. Toyota Dealers do not know the answer.

    1. Hi David,

      Thanks for getting in touch with us. The Prius Plug-In has a charge time of 90 minutes so we did not feel it was necessary to add the fast charge feature. The 13 and 16 amp charge points charge the car in the same amount of time because the maximum draw of the battery is 13 amps, it does fluctuate to lower figures as well. It may seem then that the 16 amp charge station is not a relevant product. This is not the case. The 16 amp charge station is much more convenient than the 13 amp home socket. It also allows flexibility for any future plug-in or EV models you may own that have different charge rates. You are correct in saying that the British Gas installed charge point is no longer free. The government has reviewed it’s policy and changed it’s guidelines with regards to qualifying for the free charge point. We are currently reviewing our position and are looking to absorb the price for our customers. Keep your eye out for a bulletin from us in the next few weeks. Hope this helps. If you have any more questions please let us know. Thanks

    1. Hi Neil
      Thanks for your post regarding the Prius.
      You can add DAB to Prius in two ways, firstly if you spec the car with Touch & Go Pro or secondly by purchasing an accessory kit which can be supplied via the parts department at your local Toyota dealer (part number GBNGA-DABTO-Y1).
      Hope this helps but let us know if you have any other questions.

      1. Hello
        Thanks for the reply. I cant see touch and go pro as an option for the plug in.
        Do you have to ask the dealership?

        Thanks

        1. Hi Neil
          Thanks for your post.
          We have rechecked this with the product team and have to apologise as there was an error in our last reply. Touch & Go Pro is not available as an option on Prius Plug-in. Therefore to obtain digitial radio would require the accessory item we mentioned in our previous reply.
          We apologise for any inconvenience caused and hope this has helped clarify.

  14. We have had our Plugin for almost 2 years and are generally delighted with it, just the common complaints about the sat nav hud etc etc. When we were ordering the car from Bentleys in Warrington the Sales team mentioned that they were under the impression that Toyota were developing a battery for the next generation Plugin that would provide many more miles than the 15 or so capable at present. They also said that the new battery would be available as an uprgade to the first generation Plugin. Is there any upto date information on this please?

    Also, we too are interested in the charging point cable. IKEA are installing charging points nationwide at their stores but have not included a 13amp supply connection at Warrington so we cant use the facility!

    1. Anne and John,
      Thank you for taking the time to contact us.
      No details have yet been released regarding any replacement for Prius Plug-in hybrid.
      However, it is fair to say that when you look back over the generations of Toyota Prius, each time a new model has been introduced, the hybrid system has been more efficient than the system it replaces, a natural progression of the technology moving forward.

      If you could confirm the type of charging point IKEA use, we’ll be able to advise the correct cable. We suspect they are using the Mennekes (also known as IEC62196) type charging socket. If this is the case you would need to purchase a charging lead with the Mennekes (IEC62196) socket for the charge post end and a J1772 type socket for the car end. Most public charging points will also require a lead that is rated at a minimum of 16 amps. We would suggest double checking the IKEA charging point to be 100% sure, we’re happy to assist once we have this information.
      Many thanks.

  15. I don’t really understand why the information isn’t being made publicly available but will however give a specific question.
    If I buy the 10A charging cable with Mennekes plug for use at public charging stations can you confirm it will work given that it has been reported that Podpoint stations will not charge with them.

    1. Hi Peter,
      Thank you for taking the time to contact us.
      We appreciate your frustration with this. Please be assured after receiving customer feedback, we are currently investigating this issue.
      The engineering team in Europe are currently looking at feedback from customers that the genuine Mennekes cable is not compatible with some public charging points in the UK. Until this investigation has been completed, we are working with our colleagues in parts logistics to ensure that no further orders are processed or cables held in stock are sold.
      We would like to emphasise that this issue does not in any way affect the ability to charge your vehicle at home using a conventional 3 plug connection as provided with the car, or the British Gas-installed home charging point. We will issue a further bulletin to dealers as soon as we have the full picture, and we’ll update you on the situation as soon as we can.
      Thank you for your patience – hope that answers your question.

  16. What was the out come of your investigation into charging points as per Geoffrey Carr’s message of 13th March?

    1. Hi Peter,
      Thanks for your post.
      As per our blog conversation, we have referred this to our Customer Relations team. As such, further information is no longer public. If you have any questions, please do let us know.
      Hope this helps.

  17. I do support the complaint re lack of HUD;in general I think the satnav system has slowly got worse. Re mirrors they are retractable but you have to push a button to retract them (on the plug in at least)

  18. I got the plugin and although its a great car, for a car that costs Top Pounds we have a little bit of disappointment. There are some little things which starts annoy both my wife and myself with thw car and I will explain.
    Paying top cash for the car we would have expected to get:
    – Auto Dimming mirror
    – keep the Navigation function on the HUD
    – have the ability to automatically fold the mirrors when the car is locked
    – Solar roof even as an option

    I raise these as I had them in my previous prius and I truly miss these.
    To the extend that now with only 15k miles on the clock with repeated answers from dealers that we can not add first two items on the list we put the car for sale.

    Guys, yes you, the decisions makers, what were you thinking. I spoke with my dealer it seems that 4 out of 5 customers who gave back or sold their Plugins was due to the ” disappointment in the missing detais” the words of your own sales guys.

    1. Hi Raviv,
      Thanks for your post and apologies for any frustration caused by the specification changes.
      – For various reasons the auto dimming mirrors are unavailable.
      – The reason your vehicle no longer includes the HUD feature is due to a NAVI upgrade applied to the latest Prius. Although this recent system has been improved in a number of ways, unfortunately the HUD functionality has not been included.
      – For various reasons retractable mirrors are no longer included.
      – The solar roof is still available as an optional extra on the T spirit grade Prius.
      We appreciate your feedback and will pass your comments on to the product team responsible. If you would like to follow this up further, please feel free to contact Customer relations here: http://po.st/O3vN72
      Hope this helps.

      1. Interesting. If the door mirrors on the latest Prius no longer retract the car will not pass through my garage doorway. That excludes me from ever buying another. – I made it a condition of purchase that the mirrors must retract. – Seems that Toyota is keen to downgrade the specification for what is already quite an expensive car. – My Plugin Prius has been excellent so far, it has only done just over 4000 miles, so full judgement is not possible. However the drivers carpet, a Toyota Extra has almost worn through at the heel position already. Not fit for purpose !

      2. Hi Tobi,
        Thanks for the answer. Still, you still didn’t answer the questions, as the below isnt really an answer. what ARE the reasons ???
        – For various reasons the auto dimming mirrors are unavailable – WHY ?
        – For various reasons retractable mirrors are no longer included – WHY ?
        – The solar roof is still available as an optional extra on the T spirit grade Prius – WHY not with the plugin ?

        We still own the car, great car for the AuPair – really cheap to run, but really num and not spoiling for its price. We decided to try other models …
        The Mrs drives the Mitsubish PHEV for the Mrs and I drive a Tesla ; What a difference.

        1. Hi Raviv. Thanks for getting back in touch. We’re sorry you’re disappointed with the specification of your Prius Plug-in, but it is a very different car under the hood compared to the standard Prius. For example, the solar roof is not an option because the technology is incompatible with the plug-in system. Furthermore, the way the Prius Plug-in is set up to handle up to 15 miles on an EV range means Toyota’s designers had to change certain aspects, due to cost, compatibility and making EV travel a priority. Thanks again for getting in touch.

  19. Is it possible to fit a tow bar to a plug in Prius? I don’t want to tow anything, but I do want to fit a tow bar mounted bike rack.

    1. Hi Nick
      Thanks for your post.
      Our accessories team are able to help here, for Prius Plug-in, we offer an EasyClick bike holder that can be fitted to the back of the car. It has a Prius specific bracket that performs the same function as the tow bar, (but only as far as carrying bikes is concerned as Prius Plug-in cannot tow). In order to fit this, you need the following part numbers:
      Bracket: PZ408-G0690-60
      Bike Holder: PZ408-00695-00
      Wiring kit: PZ457-G0562-00
      All these parts can be ordered through your local Toyota dealer.
      Hope this helps.

      1. Many thanks for the prompt reply. Unfortunately the bike rack you mention has a weight limit that’s too low for our electric bikes. Thule make several tow bar mounted racks that would be suitable, but without a tow ball, presumably there is no way to fit them to a Prius. Is that correct?

        1. Hi Nick
          Have double checked this for you and unfortunately you are correct. The weight limit is defined by the bracket and what it can comfortably support, as opposed to the strength of the bike carrier itself. There is no other solution for the mounting of the bikes on the rear as tow bar-mounted racks are only capable of carrying as much weight as the underlying tow bar (or bracket) permits.
          Hope this helps clarify.

        1. Hi Philip,
          Thank you for your post. We have passed this to our accessories team and we will respond when we have an answer for you shortly. Many thanks.

  20. With regard to the problems of using the accessory 10A charging cable with Mennekes plug at public charging stations, I am unable to use it at any Podpoint stations (apologies for the mix up). This is contrary to your earlier post of 3 October 2013 to another customer, which stated,

    “…you can charge Prius Plug-in from the quick chargers you mention, you may be aware fast charging is not necessary for Prius Plug-in so it will simply charge at its normal amp rate…”

    I have tried three separate public locations in my area so far, all Podpoint.

    I had a lengthy and credible discussion with Podpoint’s design engineer, who stated that their (16A or higher) charging stations test the cable’s resistance on connection and, if it is not a 16A-rated cable, will not supply the power even if the car is only going to take 10A. This is a safety feature to prevent potential overheating and fire. Moreover, Podpoint’s engineer stated that the problem is likely to arise with 90% of all other (non Podpoint) public charging points that use a Mennekes connector. I have not been able to check my cable with Chargemaster or other charging networks, because I do not yet have the necessary access cards, but Podpoint itself has a not insignificant network in the UK, not just in my area (Bath). The solution that the engineer recommended was to buy a 16A-rated cable of appropriate approved standard from an independent supplier.

    In summary, the accessory that Toyota supplies (at a vast price) is unfit for purpose with at least one major public charging point network in the UK, with a high probability of it being unusable on others too. In the circumstance, I am sure you will understand my grievance and my request to return the cable for a full refund in accordance with Sale of Goods Act 1979.

    1. Hello Geoffrey
      Thanks for your post.
      We are going to refer this matter to our CR team and ask them to get in touch. We need to investigate this further with our technical team and Podpoint. Prius Plug-in will only take the energy it requires so as the car charges the amp draw reduces (from 10 amp but after an hour would drop to 2).
      They will be in further contact.

  21. Can you sell me a plug-in Prius with a spare wheel? I won’t buy a car without one, since “repair kits” simply don’t work on many types of tyre failure, and then the car is stranded.

    1. Hi Jerry
      Thank you for your post.
      Prius Plug-in does not have a spare wheel well which is why it is supplied with a tyre repair kit. The only option would be for a spare to be fitted within within the boot itself but this would take up book space and we have not developed this accessory. The standard Toyota Prius comes with a space saver spare wheel though.
      Sorry that reply is not more positive but thank you for your question.

  22. Thanks for the prompt response regarding a charging cable with Mennekes (7 pin) connector. I bought one at the eye-watering price quoted, but now find it will not work in Podmaster public charging points because (according to Podmaster),
    ‘Our technical team have informed me that our charging points do not support 10A cables, we support 16A and 32A. Typical Prius vehicles come with a 10A cable with a Mennekes connector…’
    I would appreciate Toyota’s comment, in particular with regard to incompatibility with other public charging points.

    1. Hi Geoffrey
      Thank you for your post and we would like to look into this further. Can you clarify the charging posts involved? There is Chargemaster or Podpoint. Our cable only requires 10A because Prius Plug-in does not require fast charging (which would be associated with higher amp cables). This could be explained if they are fast charging points. Let us know and we will investigate further for you.

  23. I am about to take delivery of my new Prius Plug-in on 1 Mar 2014 and have been ‘sussing out’ local public charging points. The first one I looked at had a seven-pin socket (Type 2?) yet I believe the car comes only with a standard UK 13A plug. Reading around, it would appear that the Type 2 socket is the European standard and so – I presume – is widespread on public charging points. Why does Toyota not provide such a connector as standard?
    I see from an earlier post that I can buy an additional Type 2 cable from a Toyota dealer. Is this still the case and, if so, what is the part number and price?

    1. Hi Geoffrey
      Thanks for your post and good to hear about your Plug-in Prius.
      Our product team have confirmed that Prius Plug-in has the three pin socket cable only as standard. We took the decision to supply this lead only because market research told us that the majority of Plug-in owners would be using home charging for their car. For those owners that require the seven pin (Mennekes Type 2) lead then we do offer this as an accessory item. The part number is G9060-47360 and the cost is £549.97 including VAT.
      Hope this helps.

      1. Why is the Toyota cable twice the price of the third party cable I bought, which is rated 16v and therefore does work with Podpoint and, indeed, every other public charging point I’ve used…

        1. Hello Mike
          Thanks for your post.
          We are aware that the price of the Toyota cable is more expensive and we have passed your comments back to the product team. We have to ensure that Toyota Genuine Parts meet the quality standards which we set as a vehicle manufacturer. There is however always the option to purchase aftermarket accessory items should an owner wish to do so. Thanks again for your feedback.

          1. With respect, wouldn’t one of those quality standards be that it actually works with the charging points someone will have bought it for…? The posts about this problem date back several months now ago, I would have thought by now this blog would have had had a clear answer on it, and an offer to refund those who bought the Toyota part where it does not do the job it was obviously bought for.

    1. Hi Vincent
      Thanks for your post.
      We do consider the feedback we receive from owners as without it we could not improve our vehicles for the future. We undertake regular product reviews and such comments are sent back to the vehicle product team. We will pass this on for you and thanks again for your comment.

  24. I received this answer as an attachment to an email from Toyota yesterday.

    Our ref 642774

    27 December 2013

    Dear Mr Carroll jccarroll@screaming.net

    Thank you for your email dated 24 December 2013.

    Please refer to the Toyota website for information and guidance on the Toyota Touch in your Toyota Prius Plug-in.

    I have included the link below for your convenience. This area of the website includes, ‘how to videos’ and ‘frequently asked questions’ relating to the Touch system.

    http://www.toyota.co.uk/owners-info/touch-and-go

    I trust this information is useful to you.

    Yours sincerely

    Claire Rowley
    Customer Relations Executive

    I am puzzled by the response, because I did not send an email, I asked a question on this blog and expected it to be answered here. Further, the response given does address the question that I asked, so it is pretty disapointing.

    The relevant question, to which I would still like an answer, arises as follows:-

    Kerry Sainsbury says:
    August 15, 2013 at 11:48
    Hi Andy,
    Sorry for the confusion, my mistake.
    Software version 2.8.4 is now available via the customer portal but is not currently available on the dealer system, we suggest downloading from the portal. We also suggest downloading this version and seeing if this software update fixes your original problem. If not, please do come back to us or you’re welcome to show your Dealer the issue, and they’ll be able to advise.
    Hope this helps.
    Reply
    Chris Carroll says:
    December 24, 2013 at 23:47
    Having read the answer from Kerry Sainsbury I have twice looked on the Portal for the software update of which she speaks. I cannot however find the update. Has it been removed or is it hidden somewhere.

    1. Happily I have now discovered the answer for myself. Today I took the time to download the European Map update – lo and behold, at the end of that update I discovered that the device software version had also been updated to version 2.8.4

      So, the software update happens automatically when an application update is initiated.

  25. Could you clarify the answer re charging points please.
    All charging points I have located via the web that use a Mennekes 7 pin say that are quick chargers; does this mean that its safe to connect the Prius to one of these connection points and that it will charge at the slow (ie 3 pin) rate even though it could deliver 32 amps?

    1. Hello Peter
      Thanks for the post.
      You can charge Prius Plug-in from the quick chargers you mention, you may be aware fast charging is not necessary for Prius Plug-in so it will simply charge at its normal amp rate.
      Hope this helps.

  26. I recently purchased Prius Plug-In with standard charging cable with 3 pin plug. However, in our part of London there are only 7 pin charging points. The charger with 3 pin takes 10-16 amps from the mains, while 7 pin charging point is able to supply 32 amp. So there are to very important questions:
    – Can Prius Plug-In perform 32 amps charging via cable with 7 pins plug?
    If Yes
    – Where can I buy this 7 pin cable?
    If Not
    – Where can I get the charging cable with 7 pin plug which delivers 10-16 amps charging? Or 7pin-to-3pin adapter?

    I made an extensive research on Google about it but couldn’t find the answer. Am I the only one to face this problem?

    1. Hello Alexander,
      Great to hear you’ve a Prius Plug In!
      Your car won’t take the 32amps, which is a quick charge. However, you can use both the 3 and 7 pin (Mennekes) chargers to charge your car. A 7 pin charger is available through your nearest Toyota Dealer, which you can find here: http://ow.ly/pqqqI.
      Do hope this helps, let us know if you need anything else.

  27. Hi. Simple question. What is the charging current drawn from the mains whilst the plug in is on charge. Ie. 2.4 kw.
    Many thanks

    1. Hi Andrew,
      Thank you for taking the time to contact us.
      When charging the Prius Plug-in for the first time it will serge to up to about 10 amps and then it should settle to about 6 amps.
      Hope this helps!

  28. My feeling is in agreement that there is only one battery and the rest is up to Toyota software. For the record here is a summary of my data for the last year with a plug-in:
    Overall mpg , a mixture of short and motorway journeys 70 mpg
    Return journeys with all pre charging used up about 62mpg
    For May, June, July (dominated by local ie home to golf club and back) display shows about 100mpg
    What’s also of interest is when I recharge with heating/fan etc off charges to show about 11miles, if I then switch on Auto goes down to 9.7. Switch everything off back to 11.
    My view is that this display (ie how far with pre-charged is not very useful). Difficult to judge what allowance it makes for recharging ( I think nothing) but I think would be better giving how many miles I have actually achieved with the pre-charging.
    I have only once managed to empty the pre charged amount and got back into it with recharging while driving; this was on a drive back from Buxton to Cheshire

    To summarise I think the displays should either simplify to show what’s happened or if predicting show more scenarios and what’s actually being achieved.

    For completeness I’ve abandoned trying to “manage” the system and just set ECO an EV and let the software sort it out

    Regards
    Peter Wharton

  29. I believe there is only one large lithium battery but there are two electric motors, one for regeneration and one to drive the wheels. The system controller switches modes at a predetermined level of charge. So for example the total distance in EV mode is say 12 miles with 3 left for normal HV mode ie petrol and ev . I have driven across the Pennines and with the car in Hv mode it regenerated on the descent so it could drive in just EV or city mode. Ie from 1.5 hv miles to 3 Ev mile ie total regeneration of 4.5 miles . City mode is not possible if the heater comes on when you set off.

    My average on a long journey is 65mpg depending on top speed etc.

    The only possible advantage of your changing modes is to stop the engine from starting. I am not sure it makes a difference which mode you are in when the batteries are regenerated. Just having the engine start reduces mpg to well below 999. I have managed a 999 mpg on 15 miles then the engine has to start
    On balance I would just let the car decide . It’s safer.
    The Eco mode reduces air con and heating to save energy plus some smoothing of power to the motors. It seems to add a few mpg or extend ev range.

    I await toyotas comment with interest. One or two lithium batteries and one normal car battery?

    1. Hi Tony,
      The Plug-in Prius has one Li-ion (Lithium) battery which is made up of 56 cells and sits under the boot space, and one 12v (normal car) battery.
      The dashboard system shows two different styles of HV battery, to indicate clearly the difference between the Hybrid and EV modes. In EV mode the car will drive only on the Li-ion battery, without the use of the petrol engine. Should the driving environment dictate that more power is necessary the car will automatically change modes and engage the petrol engine. The 12v battery is standard on all cars and is used to power the electronics of the vehicle, such as the lights, radio etc as well as a starter motor.
      Many thanks.

  30. Dear all,
    I am hoping to go on a week’s UK holiday during which I won’t be able to recharge my plug-in, so the EV will drop to zero by end of first outward journey.
    However, I have discovered recently that whilst driving in normal hybrid mode, providing the EV range hasn’t dropped to zero (mine was 0.5m at the time), it is possible to recharge the EV battery back up to a really decent figure again (eg 4.2m in my case).
    As I approached any roundabout, tighter corner etc, providing I had already decelerated to 50mph, I switched to EV and continued braking in EV, switching back to HV as I accelerated away. Maybe, whilst I am holiday for a week, I can keep the EV battery charged and seem to gain ‘free’ EV credit to enable me to continue to drive EV short distances repeatedly, whilst away from home and having no access to a charging point.
    Question is, does braking/decelerating under EV deprive the normal smaller Hybrid battery of it’s KER’s regeneration thus reducing normal HV mpg efficiency, making overall mpg unchanged. Overall, I can’t recommend this as it’s fiddly and pedantic and can take attention off driving.
    I asked a helpful Toyota rep’ about this EV credit method and whilst saying he hadn’t heard of this idea, he wasn’t technical and thought it wouldn’t be detrimental or in any way damage the car – worth a mention on the forum for some technical feedback.
    Mark Oakley

    1. Hi Mark,
      Thank you for taking the time to write to us.
      We have spoken with our technical department, they have advised that braking / decelerating in EV mode will have no detrimental effect on the batteries. This is due to the ECU delivering charge to where it is needed.
      Hope this helps,
      Many thanks.

  31. Comment on EV and mpg

    My EV charge has risen to 11.5 at the moment — ambient temp about 18C

    During the winter I did not manage to charge my car very often. On a 13 mile journey each way mpg ranged fro 60 to 70 with a higher figure on the return journey. (route is fairly flat , 30, 40, 50,60 mile per hour limits)
    From April this has increased to 70 to 80 mpg with an odd 84 mpg. (using HV setting)

    On a full charge I can cover 15.5 miles on just electric. The combined journey 200 to 600 mpg with one charge.

    On long distance using motorways depending on speed I get 60 to 65 mpg

    On EV the top speed is just under 60mph

    One complaint is that the fan noise is more noticeable than in my old diesel.

    The display going from 0 to 100 mpg is a bit of a shame. The display should be able to scale up to show higher mpg. Software update possible??

    1. Hi Tony,
      Thank you for taking the time to contact us.
      We’re pleased to hear your mpg figures have been increasing.
      Currently there is no available software update for the Toyota Prius Plug-in to change the mpg gauge to show over 100mpg. However, we do listen to all customer feedback and have passed your comments on to the relevant team for their consideration.
      We hope this helps and may we wish you many more happy miles in your Prius Plug-in,
      Many thanks.

  32. I have advised my local dealer, as suggested. Hopefully they will let me know when the fix has been released – Or will someone post on here that an update is released?

  33. Thanks Oliwer for the reply, I will let my local dealer know.
    Can I ask – Are the dealers aware that Toyota Motor Europe (TME) have confirmed there is a problem with 2.7.4 software?

    Regards,
    Andy.

  34. Sorry if this sounds impatient but any further news please?

    Thanks for the reply, so it is a software issue then, quite surprised no one else has raised it. Anyway can we presume that:
    a) we will be told when the latest software is released that fixes the issue
    b) that the fix will be free of charge

    1. Hi Andy,
      We currently don’t have confirmation when the next update will be available. When an update is available (without the map), however, this will be available through your Toyota Dealer (this would also be carried out under warranty).
      Apologies we don’t have any further information for you however it may well be worth speaking with your nearest Dealer to register your interest in the next update.
      Many thanks and kind regards.

      1. Hi Oliwer,
        Any further news on the update from you please?

        Hi Andy,
        We’ve had an update from our technical team who’ve informed us that there is currently a problem with this version, 2.7.4. The issue you’re having is something TME (Toyota Motor Europe) are aware of and are working to resolve. Unfortunately there isn’t currently a fix for this for which we apologise. We hope to have this sorted as soon as possible.
        Many thanks, Andy, for your understanding.

        Thanks for the reply, so it is a software issue then, quite surprised no one else has raised it. Anyway can we presume that:
        a) we will be told when the latest software is released that fixes the issue
        b) that the fix will be free of charge

        Once again thanks for the reply.

        1. Hi Andy,
          There aren’t any updates on this at the moment however, you’ll be able to see when a map update is available via the T&G toolbox.
          There is a cost affiliated to updates, this will be outlined on the T&G toolbox (exclusion is T&G+ which has 3 year map care).
          Many thanks.

        2. Thanks for the reply – Think you might have misunderstood my question.
          I am not referring to a map update but a software update to rectify a fault for the car as per my questions to Oliwer:

          Oliwer replied:
          Hi Andy,
          We’ve had an update from our technical team who’ve informed us that there is currently a problem with this version, 2.7.4. The issue you’re having is something TME (Toyota Motor Europe) are aware of and are working to resolve. Unfortunately there isn’t currently a fix for this for which we apologise. We hope to have this sorted as soon as possible.
          Many thanks, Andy, for your understanding.

          Hi Andy,
          There aren’t any updates on this at the moment however, you’ll be able to see when a map update is available via the T&G toolbox.
          There is a cost affiliated to updates, this will be outlined on the T&G toolbox (exclusion is T&G+ which has 3 year map care).
          Many thanks.

          1. Hi Andy,
            Sorry for the confusion, my mistake.
            Software version 2.8.4 is now available via the customer portal but is not currently available on the dealer system, we suggest downloading from the portal. We also suggest downloading this version and seeing if this software update fixes your original problem. If not, please do come back to us or you’re welcome to show your Dealer the issue, and they’ll be able to advise.
            Hope this helps.

          2. Having read the answer from Kerry Sainsbury I have twice looked on the Portal for the software update of which she speaks. I cannot however find the update. Has it been removed or is it hidden somewhere.

  35. Oliwer Kmiecik says:
    June 12, 2013 at 14:58

    Hi Andy,
    We’ve had an update from our technical team who’ve informed us that there is currently a problem with this version, 2.7.4. The issue you’re having is something TME (Toyota Motor Europe) are aware of and are working to resolve. Unfortunately there isn’t currently a fix for this for which we apologise. We hope to have this sorted as soon as possible.
    Many thanks, Andy, for your understanding.

    Thanks for the reply, so it is a software issue then, quite surprised no one else has raised it. Anyway can we presume that:
    a) we will be told when the latest software is released that fixes the issue
    b) that the fix will be free of charge

    Once again thanks for the reply.

  36. Sorry for the delay, I was out this weekend enjoying the car.
    Thanks for the replies;

    Oliwer Kmiecik says:
    The version number is shown in the settings under ‘system information’ (format as follows: 1.7.9H).

    I have looked at the setting screen and my software appears to be 2.7.4H, hope that helps with this issue I am having.

    Currently when I get in the car it switches to my last listened device (normally radio) then it auto switches to USB after 15-20 seconds or so, then another 30 later or so later it switches to BT music. Even if I switch to radio after the USB kicks in it will switch to BT and I have to change back again, very odd.

    1. Hi Andy,
      We’ve had an update from our technical team who’ve informed us that there is currently a problem with this version, 2.7.4. The issue you’re having is something TME (Toyota Motor Europe) are aware of and are working to resolve. Unfortunately there isn’t currently a fix for this for which we apologise. We hope to have this sorted as soon as possible.
      Many thanks, Andy, for your understanding.

  37. Sorry Andy, we are coming upto 12 months in ours and rarely use the blue tooth. It seems odd that Toyota have not responded to this as usually they are pretty good at responding. I would put the problem directly to your Dealership if I were you assuming you have not already done so and give them a demo so they can experience first hand.
    Regards Anne

  38. Anyone know please? Is it down to the phone (Nokia 820 Windows 8 Phone) or does it happen to anyone else? Get in car, listen to radio, auto switches to bluetooth music!

    Andy says:
    June 4, 2013 at 11:41

    Does anyone know how to stop the car from automatically playing music from a bluetooth device please? I have a Nokia 820 that pairs correctly and have unticked the music option in the set up in the car, yet everytime I get back into the car it decides to reconnect and play music, this happens after approx 2 minutes of driving and regardless of what you are listening to at the time. It is pretty annoying!

    1. Hello Andy,
      This may be helped with a software update. Are you able to let us know the software version that is installed? The version number is shown in the settings under ‘system information’ (format as follows: 1.7.9H).
      Many thanks and kind regards.

    1. Hello Hal,
      This won’t have a detrimental effect on the battery of your Prius Plug In. Please just continue to drive your Plug In as normal.
      Many thanks.

  39. Does anyone know how to stop the car from automatically playing music from a bluetooth device please? I have a Nokia 820 that pairs correctly and have unticked the music option in the set up in the car, yet everytime I get back into the car it decides to reconnect and play music, this happens after approx 5 minutes of driving and regardless of what you are listening to at the time. It is pretty annoying!

    1. Hello Keith,
      Many thanks for your comment.
      The driving modes on the Prius Plug-in are ECO / HV-EV / EV City, as well as a ‘normal’ driving mode. The Plug-in has different driving modes in comparison to the Prius, which is where you’ll see the PWR button. The modes available in the Plug-in are designed to utilise both the electric-only power along with the regular hybrid drivetrain, hence differing from the Prius.
      We do hope this helps to explain the difference in modes, many thanks.

  40. Hi and thanks for the reply, interesting to read.
    Do you find 13AMP slow to charge? I ask as the recommendation is for a 16AMP socket.
    The Chargemaster thing is actually a completely free dedicated charge point on your house and also free access to any of the Polar network of charge points around the country. The box has a SIM card built into it that sends data via 3G to the installation company (this is FOC for the user) who monitor how much electricity you use via the socket. The only commitments seems to be that you keep it for 3 years and only use it to charge an electric vehicle – it even says you do not need to own an electric vehicle as they will install one and you can then offer it to people in your area that would like access to a socket. I like the idea of a dedicated socket and one that can charge the PIP within 90 minutes.
    Would be very interested in your and others experience of how/when etc they charge there PIP.
    Andy.

  41. Hi Andy, dont be sucked in to paying Brit Gas prices. I got a local electrician to install me a 13amp weatherproof socket on my outside Garage wall which is wired into our Consumer Box so it has a cut out. It only cost £60 including the weatherproof socket and it works fine. We live in Warrington and there are no local charging points installed so we are dependant on our own home and friends and family etc. The ChargeMaster thing might be fine if you are able to plug in in Cities that are installing them like London etc but we are in the backwoods as yet.

  42. Hi all,
    I should, all being well, be taking delivery of a nice shiny PIP soon and I have been researching the actual plug-in plug thingy!
    According to the British Gas info there is a charge of £375 or more if you want the higher spec version, yet I noticed that a company called Chargemaster could potentially fit one for free on my house (they monitor the usage).
    Has anyone had experience of the British Gas version and/or the Chargemaster version please?
    You also get free access to the Polar charging network.

    Too good to be true?

    Looks like it is government funded and they claim the costs back.

  43. Hi Mark, our experience exactly. The warmer weather is helping, our EV charge was up to 11.2 this morning. As you say it is the overall average which is key. We last put £20 fuel in on 22nd March and our overall average since is 158 according to the trip and we still have 2bars showing in the tank.
    Anne

  44. Dear all,
    Since I posted a concern about the reducing displayed EV range in October, as winter approached, I have been watching my EV range with interest and others’ similar posts. I have maintained a suspicion that whilst the EV range was disappointing (9.7-10.5m), that perhaps the actual mileage driven whilst on EV was in fact greater. This was difficult to verify as I use EV at the start and end of journeys that are longer than the EV range itself. Winter necessity for heating and Air Con to clear screen on occasions confounded this suspicion.
    Recently, I have been able to run complete journeys allowing EV to run-out naturally and note the mileage driven. These journeys to a local town and back to collect one of my 18yo sons includes up and downhill sections, fast up to 50mph sections and slower town driving. The EV ran out at 14.0 miles and meant the total journey mpg, was over 600. This should be an encouragement to others as it is for me. It is a shame that heating and A/Con do cause the engine to start when otherwise unnecessary also a shame that the overall ventilation/heating/screen clearing is inevitably poor when one tries to maximise and optimise the EV range in winter conditions. Maybe one has to accept this compromise, allow the engine to come on even during very short winter journeys and ‘trust’ that the overall mpg will not be affected too much. This is hard when you know you could otherwise drive numerous short journeys without the engine ever starting-up, if a little cold and having to peer through a misty screen blowing only cold air screen-wards. I wonder if any 2nd generation Prius Plug-ins will rectify these shortcomings in our temperate UK climate.
    Mark R Oakley

  45. Hi.
    I have had the plugin Prius since September 1 last year. My EV driving range has fallen to 8.7miles of range. This is after a full charge. This isn’t a one off. Its been that low for several weeks now.
    Is there something wrong with the car? Should I get it checked?

    1. Hi John,
      Thanks for raising this with us and we hope you’re enjoying your new Prius Plug-in.
      The EV range features a learning function that takes into account an adjustment based on electric mileage achieved from previous EV journeys. The system then utilises this information and remaining battery charge to calculate the EV driving range. Therefore, the range may increase or decrease depending on items such as driving patterns, driving style and driving conditions. The system will also anticipate an increase in energy consumption when the A/C is turned ON (both heating and cooling), and decreases the EV driving range by 10%. A number of other factors will also have an impact such as the cold climate and so the increased use of electrical accessories.
      If you still have concerns regarding the EV range your dealer will be happy to take a look at the vehicle for you, their details can be found here: http://ow.ly/jZJkh.
      We hope this helps. Have a lovely weekend.

      1. Join the Club John. You’re not the only Plugin Prius driver who’s now experiencing this problem. I’ve had my PiP since July and my EV range has progressively dropped to ~8.5 miles. My “driving patterns, driving style and driving conditions” have *NOT* changed one iota on the same journey (twice weekly trips to the Gymn) so why the mileage drop. I’ve even been driving around [cold] without Heater to stop the petrol engine kicking in; but to no avail.
        I’d love to know how the Shetlanders (https://blog.toyota.co.uk/prius-plug-in-shetland) are managing to get 14 miles in such a cold and hilly environment.
        ‘This’ is my fourth Prius and I feel very disappointed and let down by Toyota.
        Best of luck John!

        1. I should add that I am not getting that range out of the vehicle. Irrespective of the range indication on the computer, the actual amount of miles driven in EV range ends up being less.
          i contacted my dealer who said that it was due to the ambient temperature and that I should have been told the ambient temperature caused reduced range when i purchased the car.
          i was not told this.
          PLUS the quote i got was that “the optimal operating temperature is 20 degrees…”(I can only assume he refers to centigrade)”…which is why the EV range is lower”
          Given that the ambient temperature is no where near 20 degrees (or highly unlikely!) in the UK, I feel that I could easily argue the car “range figures” quoted are completely worthless for anyone based in the UK.
          It would be good to get someone to explain to me directly how on earth this gets resolved.
          8.7 miles EV range (and less sometimes), on a quoted range of 10-15miles car is very disappointing.
          based on the other reply it would appear that i am not the only one who has this issue.
          what other feedback have you had?
          Ps, i have not altered my driving style from when first purchased the car. At that point i got 10.1 miles.

    2. Hi John, it is clear we are all suffering from a reduced battery capacity in cold weather. The average in mine this winter has been just over 9 but the last couple of days has seen it nudge up to 10.3 The best way we have found to maximise the miles without the engine cutting in is to turn the heater fan off ASAP and city mode will stay on as long as you have the miles. We have only been doing very local short runs since the beginning of march and have been turning the fan off during this time. We have recorded 509 miles at an average on the computer of 147mpg which we are delighted with. Our overall average up to the end of Jan from last Aug when we got the car was 95.60mpg based on 2500 miles and included a holiday down in Windsor and back via the Cotswolds. Even this is far better than anything we got out of our other 3 Prius’s so overall we are very pleased. We are just looking forward to some warmer weather to push the capacity back up. We have a holiday in France this summer and will gladly share our experiences on our return.
      Anne and John
      Warrington

  46. I have ordered the Plug in Prius and one question I have forgotten to ask is: what is the length of the standard charging cable that is supplied with the vehicle? It’s not detailed in the brochure and it really is an important consideration. Also is there a risk of theft of the cable? If so couldn’t the flap be designed to lock the cable to the vehicle whilst charging? Do on street / car park charging points have their own cables reducing the risk to zero of mine being removed?

    1. Hi Alan,
      Many thanks for your post.
      The length of the charging cable that comes with the car is 5 meters. Public charging points do not have their own cables. They often work by locking your charger into the charging pod which you can release with a unique key, therefore minimising theft. If needed, extension cables are available which are 10 meters long. We recommend you speak with your Local Dealer who’ll be able to give you the details of this accessory and its availability: http://ow.ly/gBcAP.
      Many thanks and Happy New Year.

        1. Hi Vincent,
          We’re sorry about the confusion here.
          There is a 10m length cable available as an accessory from your local Dealer. The part number is G9060-47310, if you quote this to them they’ll be able to order this in for you.
          We hope this helps.

          1. Dear Amy, I have contacted my Toyota Dealer and I have been told that the part (G9060-47310) has been ‘frozen’ and cannot be ordered at this time.

          2. Hi Vincent,
            Thank you for raising this with us.
            If you could please let us know your dealer you have been in touch with and your contact details totoyota.contact@tgb.toyota.co.uk, we will follow this up for you.
            Apologies for the inconvenience you have had here.
            Kind regards.

  47. What is the usual EV range of Prius plug-in in cold weather (right now October 27, 2012), such as about 60 degree F?

    1. Hi Philip,
      Thank you for getting in touch with us. We’re sorry for the delay in getting back to you, we are currently looking into this for you with the relevant department and will get back to you with an answer.
      Many thanks.

    2. Hi Philip,
      The official figure for the top end EV range is 15.5 miles in the Prius Plug-in. You’re quite right, like with all hybrid and electric vehicles, this range may be slightly reduced in cold weather. We can’t give you an exact figure of what this variance may be. This may also depend on driving style and the use of on-board electrical equipment. You can find out more on efficient driving techniques here: http://ow.ly/f3uqx.
      Many thanks for your post.

  48. I agree, even with careful Eco driving, the EV range varies between 10.5 and 12.3miles after a full charge for no apparent reason. I was ‘realistically’ expecting the battery to accept less charge and give it up less efficiently as the winter approaches and temperatures remain below 5-10 C on a daily basis. Therefore seeing 10.5miles EV range after a full charge was not a surprise. If this is a factor, can we expect EV range to increase again in the spring/summer when ambient temperatures are always above 10-15C. Why isn’t the actual experience of the London trial cars published from data gathered over the last two years, to inform customers and dealers of what to expect and what is considered ‘normal’. This real life experience from these UK trials would make a very interesting read. Thanks for your reply, Mark R Oakley

    1. Hi Mark,
      Thank you for getting in touch with us. We’re sorry for the delay in getting back to you, we are currently looking into this for you with the relevant department and will get back to you with an answer.
      Many thanks.

    2. Hi Mark,
      The official figure for the top end EV range is 15.5 miles in the Prius Plug-in. You’re quite right, like with all hybrid and electric vehicles, this range may be marginally reduced in cold weather. The EV range displayed is dependent on the driving situation and style, however a slightly higher or lower actual range could be achieved. Further to this, the EV range may also depend on the use of on-board electrical equipment.
      The data from the trial cars was collected for internal product development, and there are no plans currently for this information to be published.
      Many thanks for taking the time to write to us.
      Kind regards.

  49. I live in the mountains. Can the plugin hybrid charge the li-ion battery while going downhill? On my gen3 Prius I top the charge after about 5 km while I have another 20km to go. Would a plugin Prius provide me with more efficiency?

    Regards,
    Zarick

    1. Hi Zarick,
      Due to its lithium-ion battery, the Prius Plug-in does have greater efficiency than the standard Prius. The regenerative braking will charge the battery to a give a maximum of 15.5 miles of electric driving. This electric power can be used in an urban environment and once it’s run out, the hybrid system will work as your standard Prius. The Prius Plug-in is most efficient in urban driving conditions so it will depend on your driving environment and the amount of city driving you do as to which one is best.
      We hope this helps, many thanks.

  50. Do you recommend only plugging in the Prius plugin to charge once the battery has been fully run down or can you top up the charge when ever you need? i.e. If I have driven only half of the EV range and I am near a charge point should I top up?

    1. Hi Hayder,
      Thanks for your question. The Prius Plug-in can be charged at any convenient point, when empty or partially charged.
      We hope this helps.

  51. Battery Life – Toyota states that the warranty on the battery is 8 years and the battery is expected to last the life of the car. I assume the car is expected to last somewhat longer than 8 years, so the battery will require replacement. At what age does Toyota expect battery renewal and what is the current cost of purchasing and replacing battery?

    1. Hi John,
      The car’s battery is expected to last the lifetime of the vehicle. If there are ever any issues with the battery in the car we advise you speak directly with your Dealer. They will be best placed to assess the work that may need to be done and can also give you the price for parts.
      Many thanks and kind regards.

      1. We pass vehicles down the family, currently we have 16 year old vehicle in fleet, your telling us that the battery will be perfectly fine to this age or that the prius shhould be scrapped at 8 years ??

        1. John,
          Depending on your driving style, the battery of the car should last the lifetime of the vehicle. The warranty simply covers you for 8 years, or 100,000 miles. If you look after your car, such as having it services regularly, there is no reason it won’t last to be handed down the family many years to come.
          Many thanks.

  52. How is the 12v battery recharged? Is it like the standard Prius and only charged once the car has been started (when it takes its charge from the EV battery?)or is it also recharged when recharging the EV battery? If the former what precautions should be taken when leaving the car unused for awhile, say 4-6 weeks?

    1. Hi Peter,
      Thanks for your question. The Prius Plug-in is, as you say, like the standard Prius in terms of how it recharges the 12v battery. The HV battery, or EV as it can be referenced, is 207.2v and this is converted to 12v through the Inverter/Converter, which is then used to charge the 12v battery. This process happens when the Hybrid system is on. If any car is left unused for a long period of time there is always potential for the 12v battery to become flat. If you would like to speak to someone for advice about avoiding getting a flat battery, we recommend you speak directly with your Local Dealer: http://ow.ly/dneCX.
      We hope this helps.

    2. Hi Peter, we actually had this occurrence on our series 3 Prius when is was 2.5 years old during last winter. We had 4 weeks away when it was very cold over xmas and the battery was flat when we came back. We got Toyota assist to sort it, they tested it and thought one of the cells was a bit down but the dealer tested it ok when we drove it to them. We asked the same question when we collected our Plugin as we will be away again this year and they thought it unlikely to happen but still possible.Apparently, all the sensors around the vehicle are supposed to be put into sleep mode by the computer when it detects the vehicle has not moved for a while, so if that does not happen the battery could easily go flat. We will just phone Toyota assist if it happens again.
      Anne & John

  53. Anne
    Thanks for the advice re using B I will try it however the Owner’s manual does seem to discourage this as it says using B will make “fuel efficiency low” see page 290

    1. Hi Peter, yes that would be correct in normal hybrid Eco drive but at low speeds and stopping and slowing down around town in City battery only drive it defo makes a difference. My dealer Bentleys of Warrington recommended this otherwise I would never had known. Hope this helps.
      Anne

      1. I thought I didn’t need to switch to City mode, the EV mode stays in electric fine around town, again I’m getting around 12.5 miles on a full charge, would I get more if I did use the City mode? Three years in a Gen III Prius before this so quite good at eco driving.

  54. I have a plug in. Whenever I fully recharge it it gives a different value for the potential EV distance and this is no where near the 15.5 miles given in the brochure. So far its varied between about 12.5 and 10.2 miles. I appreciate that in practice the distance will vary but why don’t I get the possible distance being displayed as being near the max immediately after a recharge?

    1. Hi Peter,
      Thanks for your post. The 15.5 mile EV range is an optimum figure and is dependent on driving style. The car monitors driving style in-between charges and once fully-charged, will then give you its predicted, realistic EV range. The ‘up to 15.5 miles’ figure is attainable by using eco-driving techniques. For more information on this, please see a recent blog post: http://ow.ly/cADbZ.
      We hope this helps, many thanks.

      1. Hi Peter, I had the same query at first, I have been using my plug in since 6Aug. It is averaging a figure of approx11.5 when showing fully charged. However when the City mode is exhausted it switches into Ev mode and as long as there is a good charge in the Ev battery you will get nrearer to 15. Another big tip is when you are in urban driving in city mode make sure you are in ” Brake” in the drive as this is more effective at charging the battery, you will see the difference.
        Anne

  55. EV city mode allows ‘more forceful use of the throttle’ according to the bulletin. Are there any other benefits and does this drain the battery quicker?

    1. Hi Robin,
      Thanks for your question.
      The EV-CITY mode allows the vehicle to remain in EV (Electric Vehicle) mode for longer without the petrol engine providing assistance, so it allows more forceful use of the throttle before the petrol engine kicks in. This mode maximises zero emissions in urban driving conditions and also accommodates the zero emission zones that are starting to be introduced in Europe. The EV-CITY mode remains in EV for longer (rather than using the full hybrid system) so naturally the electric battery range will drop quicker compared to using the EV mode.
      We hope this helps.

  56. Two questions:

    1) would the plug-in be butch enough to tow a trailer (camping trailer 750Kg or similar)?
    2) how big is it inside with the larger battery? Our car has to ship two adults, two kids and still have room for a mass of kid-related-baggage

    Cheers

    arvo

    1. Hi arvo,
      Thanks for your questions.
      The Prius Plug-in isn’t designed to tow. As a hybrid vehicle, it is designed for eco-driving and efficient aerodynamics. Installation of the compact battery has allowed for a loadspace deck on a par with New Prius, with a luggage capacity of 443 litres.
      We hope this helps.

  57. There has been a lot of news about the security of keyless systems being easily breached. What steps have Toyota taken to overcome the problem and can a manual key be used instead. The diagnostic out let in the car seems to be the real issue – cannot a secure key be inserted whether software or hardware. This problem has been known for several years

    1. Hi whiteley,
      Thank you for your comments. We have been looking into your query with the relevant departments. As soon as we have an answer for you, we will be sure to update you.
      In the meantime, we hope you have a lovely weekend.
      Many thanks.

    2. Hi whiteley,
      Thank you for your question.
      All Toyota models meet or exceed the UK insurance industry requirements specified by Thatcham for vehicle security systems. We continue to work closely with such external companies to always ensure that our systems offer the best form of protection to your car.
      Thank you.

  58. Can Toyota tell purchasers when the options that they are taking orders on are going to be homologated, specifically the protection pack?

    1. Hi David George,
      Thank you for your question. We recommend you speak with your Local Dealer, who will have further information regarding potential future availability. Here is the link: http://ow.ly/cIlOk.
      Many thanks.

    1. The range shown on the display when in EV mode increases when going downhill and I think the same is true when braking.

    2. Hi Jayeff
      Thank you for your question. When driving in Hybrid Vehicle (HV) mode, the Electric Vehicle (EV) range that may be available in the car can fluctuate up and/or down during normal driving conditions. So, the EV charge could be partially recovered through regenerative braking.
      Many thanks.

      1. We received very good advice from our Dealer, Bentleys of Warrington that does not seem to be written down anywhere. That is, if you know you are going to do some distance in City mode it is better to drive in Brake drive as this helps the regeneration significantly. We are averaging over 200mpg on our first 50 miles since getting the car this week!! Not used any petrol at all.
        Anne Simpson

        1. Since this advice is directly contradictory to every piece of information that I have ever been given about the “B” function ( i.e. that it uses engine pumping to throw away energy rather than store it) can someone from Toyota please confirm, or otherwise, that this new advice for the PiP is correct.

          1. Hi Chris
            Thanks for your post.
            You are correct in your assessment. B mode is equivalent to engine braking mode and can be used in terms of control when going down steep hills for example. It will not be powering the vehicle in the most efficient way possible as this can only be undertaken in Drive mode. Difficult to comment on the previous post in terms of timeframe and no indication given in terms of use (short urban journeys for example) but hope this has helped clarify for you.

          2. Thanks. That’s very helpful. But it does also indicate that there is some kind of misunderstanding, either by your dealer in Warrington or between the dealer and the customer. I have heard this misinformation about driving in “B” for improved regeneration from several directions and always in the end, denied emphatically.

  59. Have the interior plastics in the plugin been improved as in the new prius 2012
    Has the suspension / ride been improved over the prius 2012

    1. Hi whiteley,
      The plastics on the interior of the Prius Plug-in are the same as in the 2012 Prius. Slight changes have been made to the suspension of the Plug-in to give the best ride possible. Although the suspension is the same in both cars, the Prius Plug-in is 50 kilos heavier and tweaks have been made to accommodate this.
      We hope this helps.

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