Toyota Touch & Go: how to make a call and access your phone book

Once you have paired a mobile device you can make calls via the touch screen or access the numbers stored in your phone.

Here’s our step-by-step guide to making calls through the Toyota Touch and Touch & Go system.

Press the PHONE icon button
Press PHONE BOOK tab
The select which of your contacts in your phone book you would like to call
To end the call, press END CALL

To call a new new number that is not in your address book follow these steps
Press the PHONE icon button
Enter the number on the touchscreen

To update Toyota Touch or Touch & Go with your latest contacts, follow these steps:

Toyota Touch and Touch & Go How to videos:
How to pair your phone
How to play music via Bluetooth or a USB device
How to register your Touch & Go system
How to send and receive a text message
How to use sat-nav features
How to carry out an online search
How to send directions to your car

Touch and Go FAQs

By Iain Reid

Comments (41)

  1. I have paired my iPhone 6 to my new 2019 Aygo
    When I have an incoming call the name is not displayed, the display reads unknown instead of the name I have tried unpairing and repairing but still the same ?

    1. Hi Mal,

      Thanks for your comment.

      Try editing the contact’s number in your phone to start with +44 rather than 0. If that doesn’t work, please contact our multimedia support team on 0344 701 6202 for further assistance.


      1. Hi Christine,

        We have a dedicated support team to assist you with this. You can reach them on 0344 701 6202.


    1. Hi Peter,

      Thanks for getting in touch. If you could please provide a VIN, we will be able to assist you further.


  2. Hi, I have a Toyota Aygo X-Play and I am trying to add contacts from my Iphone 8. I had them all in through my old Iphone but I cannot seem to find how to transfer them again. I deleted the old phone from the system and have tried disconnecting and reconnecting. Do you have any suggestions as to how this is to be done? I am trying using settings – Tel – Add contacts but all that shows is waiting and after several minutes nothing happens. Thanks

    1. Hi there,
      Thanks for getting in touch. We’d advise you to attempt to reconnect your device by remove the pairings, switch off the device for a couple of minutes then switch on the device and attempting pairing the device again and allow the device to load completely when pairing up. If you have further questions please contact our Multimedia team at this address: Many thanks.

  3. Hi – I can receive notifications on my phone that a call is coming in but can’t hear anything when I answer. When I transfer to the handset it’s fine. New iPhone 6. Any ideas?

    1. Hi Steve,
      Thanks for getting in touch. We’d advise repairing your device again. Remove the pairings from the iPhone and multimedia system, switch off the iPhone for a couple of minutes. Attempt to pair again and it should be okay. It would also be recommend trying another smartphone on the car to see if the hands-free is functioning well.
      Hope this helps.

  4. Hi i am having problem with accessing my phonebook on toyota touch and go . I have the samsung s7 edge. I have tried to refresh the phonebook but im having no luck even though it comes out saying contacts have been refreshed. Pls can you help?

    1. Hi there,
      Firstly, we would recommend un-pairing your device, forgetting the Touch system from your Bluetooth connections on your phone. Try reconnecting and pairing your device to the system.

  5. Hi,

    We are trying to setup a phone to the touch and go but we cannot seem to get the phonebook on the system. It says, downloading phonebook but when it is ready there are no names or numbers in the T&G?
    It’s an android Motorola Moto G.
    It did work untill a few days ago but now I cannot get it to download the numbers (exchange account?)

    1. I’ve got a Moto E 3rd generation. When I try to pair phone with Toyota Yaris 16 plate it gives me text messages but not contacts. Can anyone tell me how to fix? Have been in to dealership but they couldn’t sort. Thanks

        1. Ella, thanks for reply. I checked and Moto E is recognised because the phone I have now is just the newer model of previous version that synched. Could it have anything to do with fact that it is a new model of phone?

          1. Hi Alice,
            We’re in talks with our technical department and will get back to you as soon as we hear anything. Thanks for your patience.

          2. Hare you any further forward in getting a response from the technical department? Last contact was 8 December. Thanks.

          3. Hi Alice,
            Our technical department have advised that this may be the issue. The touch system may not be compatible with the newer model. We can however suggest that this may be solved in the next update from the Touch systems.

          4. Thanks for that Ella but any idea when that will be and whether that will help me?

          5. Hi Alice,
            Unfortunately, we do not have access to what will be in the update prior to release. Once the update has been released we can let you know what has been fixed/developed. Usually, updates come twice a year (spring & autumn). Many thanks!

  6. Hi,

    I have the Toyota Touch in a ’13 GT86, and neither of my handsets display the caller ID on incoming calls. Phone Log, Music and Phone book all work, just no ID when I receive a call. One is a Microsoft Lumia 950 and the other a Sony Z5.

    Any ideas as this did work at one stage.


        1. Hi there,
          Thanks for getting back to us. We would have to advise going to your local dealer as they will be able to diagnose the problem!

  7. why does the phone book only display surnames first – why isn’t there an option to display as per the phone

    1. Hi Andy,
      Thank you for your post. We have spoken with our technical team and unfortunately they have advised that that this cannot be changed as this is the functionality. Hope this helps a little further and if you have any more questions please let us know.

    1. Hi Alex,
      Thank you for your post. Sorry to hear your comments, please could you clarify the problem you are experiencing and I shall run this past our technical team for you.

  8. I have paired my I phone 5s It allows me to see call list but will not display my phone book. The names are there in the background barely visible but do not respond. If I push the info button it tells me the name of the person but still no access to call. Please help. Thanks

    1. Hi Gail, Thank you for bringing this issue to our attention. Have you tried un-pairing the device and re-pairing it. Alternatively, it could be the number of contacts stored – roughly how many do you have on your phone? Thanks.

  9. I have a New Auris hybrid with Touch 2 and Go, when I receive an incoming call the phone number is displayed and not the name, if I look in the phone-book in contacts on the Touch the contact is there, my Phone is an Iphone 5S

    1. Hi Jim
      Thanks for your post.
      We have run your query past our technical team and they suggested you check whether the number is saved twice on your phone under different contact names, or whether the number is saved as +44 and call is coming in as an 07 / 01 / 08. (The car does not convert the number format). Hope this helps and let us know how you get on.

      1. Hi David no the number is only in the iPhone once and does not have a +44 it starts with 07706, any idea. Jim

        1. Hello Jim
          Thanks for your reply.
          We will be testing this later today but can we ask you to check your Bluetooth setting on your phone and see if your “show notifications” and “synch contacts” buttons are switched on? We will reply again tomorrow after we test this. Hope this helps.

          1. David any news ? If I use the store function on the touch it works okay but any incoming calls not stored only show as the number and not the name ?

          2. Hello Jim
            Sorry for the delay but should be able to update first thing in the morning about this.

          3. Hi Jim
            Further to the testing we undertook, can we check which version iOS you have on your phone? The second was whether you have recently updated your contacts in the car or un-paired and re-paired the phone?

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