Toyota Touch 2

Toyota Touch2 with Go receives major software upgrade

Toyota Touch 2, our range of innovative, highly-affordable touch-screen multimedia systems, has been refreshed for 2016 and has been launched at the Geneva motor show.

The simplified range now comprises a choice of either the standard Toyota Touch 2 system, or Toyota Touch 2 with Go, which incorporates a full-map navigation function.

See also:
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Tougher than ever: new Toyota Hilux at Geneva Motor Show
Toyota C-HR debuts at Geneva motor show 2016

Toyota Touch 2 with Go

Toyota Touch 2 with Go receives a major software upgrade which includes an improved, clearer, more user-friendly menu screen design, 10 brand new features, the improved functionality of over 30 items, and simplified connection to the Toyota customer portal for easier downloading of apps.

The system also benefits from three years free map care and connected services. These include map updates and free registration to TomTom real-time traffic information, mobile speed camera notification*, fuel price information, parking locations and availability, weather updates, Google Search, Google Street View, Aupeo!, Aha and Twitter. The three year package may be extended by two years** to match Toyota’s five year extended vehicle warranty**. Moreover, this 2016 software update is also available to all current system owners.

All Touch 2 with Go system top menus now feature a tile-based icon design for greater clarity and improved touch operability. It also improves functionality by reducing the number of steps required for each operation. The navigation menu and sub-menus have been simplified, and a redesigned map screen features new shortcut tile icons for improved clarity and operability. A new split-screen view allows users to see more functions at a glance, combining the navigation map with media and app information.

Navigation services have also been enhanced within the system. For instance, when entering a destination, the driver can simultaneously check Street View images and the weather at the destination, as well as look for parking in the area. As the vehicle approaches the destination, the system will also inform the driver of available parking spaces nearby. TomTom real-time traffic is now automatically adopted as a default traffic information source as soon as the driver establishes a data connection with his mobile phone.

A new auto navigation function allows the driver to programme the system with up to four destinations, and a departure time window, for each day of the week. When the vehicle is switched on within that departure time window, the navigation system automatically activates, plotting a route to the chosen destination. The system incorporates TomTom real-time traffic information, and will propose alternative routes to the driver in order to avoid congestion on, for instance, a daily commute.

Point of Interest (POI) search functionality has also been improved through better map and listing information integration, and a POI search-word history function for the faster location of favourite destinations. The phone interface has also been redesigned for easier, more intuitive use on the move. A new screen layout gives direct access to an incoming/outgoing/missed call list in the top menu, once again reducing the number of operation steps required.

A higher grade Touch 2 with Go*** system further features voice recognition, a text-to-speech function and 3D navigation mapping. Voice recognition may now be used for the launch and control of apps, for simple, one-shot navigation address confirmation, and for the use of Apple Siri eyes-free. Driver merely need to press and hold the Voice Recognition button on the steering wheel to talk to Siri on their iPhone.

The setup menu now also includes a ‘Let’s get Started’ QR code which opens an online quick start system guide on the user’s mobile device. Connection to the Toyota customer portal has been made easier, and customers can now quickly create a My Toyota account on-screen, from within the vehicle. The downloading of apps has also been simplified. Once the owner has established a data connection with his mobile phone, apps can be installed directly onto the system from within the vehicle.

* Where allowed by law
** Market dependent
*** Model/grade dependent

Comments (557)

  1. The newest maps for the new NL Amsterdam highways A1/A9/A6 are currently completely unusable for the thousands of NL Toyota drivers. When and how often can we expect updates for these vital roads?

    1. Hi Nicolas,
      Unfortunately, we’re unable to say when the next map update will be available. We would recommend keeping an eye on it!

      1. But on the Toyota customer portal, where I can configure my own map download, it states:

        “Always up-to-date

        The latest map update for your vehicle will always be available on eStore. These map updates will contain things like any new roads, addresses, speed limits and also any improvements we make to the interface of your Navigation device to make it even easier to get to where you want to go.”

        Am I to understand this will never be newer than the latest ‘Grand Release’ i.e. currently at 6.7.0 last april? Or will those individual country maps be updated regularly, like weekly or monthly?

        1. Hi Nicholas,
          Map updates usually come in Spring and Autumn (roughly October). However, we cannot officially confirm when it will come. Hope this helps!

  2. I’ve recently updated to 6.7.0H on my 15 plate Auris Tourer, Excel.
    While I generally think the improvements are worthwhile, generally making things a bit sleeker, there is definitely a bug in the software, as others have mentioned, the navigation unit defaults to km/m at random times, and the only way to get back to miles/y is to switch the unit off/on. Really frustrating.
    And a couple of suggestions, in the ‘Favourite’ destination menu, the ‘Home’ at the top is where it should be, but the ‘Work’ button second down, while I accept most owners probably do work, but I’m sure a good percentage of us are retired, and have no need of a ‘Work’ button, could this be made editable or a facility to move it out of the way somewhere.
    One thing I do miss having is the current speed displayed on the display, I had this option on my previous unit (Kenwood/Garnin) , and found it very useful, mainly because it’s more accurate than the car’s speedometer.

    1. Hi Les. Thank you for the feedback. Regarding the bug you have experienced, have you spoken to your local dealer about this? They should be able to help investigate. We’ll pass your other feedback on to our product team for future reference. Thank you.

  3. Hi again,

    Here’s a weird issue for you! One of the roads I use in the morning has 2 fixed speed cameras on it. Both are visible on the map, but neither gives me an audible warning and when I’m about 50m from each one they disappear off the map.

    This was the same with the 2014 maps and now also with the 2016 maps. I’m not using Coyote any more as my trial subscription has expired.

    How can I report this issue and get it fixed please?

    Thanks
    Steven

    1. Hi Steven. Do you receive audible alerts for other speed cameras? If not, it may be worth checking if the alerts feature is turned on. If you let us know your registration plate we can look up some instructions for you. Thanks.

      1. Hi Michael,

        Yes I do, it’s just those two on that one road that don’t produce audible or visible alerts (but as I said they do exist on the map).

        The cameras are on St. Mary’s Road, Moston, Manchester if that helps!

        Thanks
        Steven

        1. Thanks for the heads up Steven. If you drop us your registration plate (this won’t be made public) we can pass this on to our technical department and see if they can advise further. Thanks again.

  4. STILL no mapping for Cyprus unlike every other manufacturer. Queried with Toyota Europe and jus get “we don’t do them”. No reply to my question why not.

    1. Hi Paul,
      Thanks for getting in touch. We are unable to offer any further information than what TME have already given you!

  5. Hi, I know you said you didn’t have an online forum so here are a few suggestions for you!

    When using the split screen with media information on the right, how about making these improvements?

    1. Above the information e.g. USB, track name etc., would it be possible to add a ‘progress bar’ showing how far through the track you are? I know there’s limited space so the mins:secs probably wouldn’t fit but a moving bar would not take up too much space and would be really useful!
    2. Where the phone button is at the top right, could we have a big red cross through it if a Bluetooth phone isn’t connected? This would be more clear than just greying out the icons.

    Hope you can take these suggestions into account and possibly implement in the next software release!

    Thanks
    Steven

  6. Updated the software on my new Auris TS to 6.7.0H (after completing the required 120 miles before setting FUD!) in the hope of fixing the USB MP3 freeze issue.

    No difference, still freezes after playing music for a short time (random but up to a couple of minutes). Nothing wrong with the memory stick which worked perfectly well in my 2014 Auris Touring Sports. Based on the number of posts complaining about MP3 problems there’s obviously some inherent system problem. I just hope it can be resolved by a software update.

    Now DAB text scrolling no longer working too.

    I find it really annoying that any change I make to the climate control is displayed on the screen for about 5 seconds, duplicating what the climate control displays immediately below the screen already show – what’s the point of that?

    Haven’t used the SatNav much yet, but I see plenty of posts relating to that..

    Is the software tailored for each model type, or “generic” for all models with Touch2 With Go Plus fitted?

    Need any beta software testers? Can you send me a software development kit? 🙂

    1. Hi Ian,
      Thanks for all your feedback. We will pass this on to our team! In response to your question, the Touch software is generic for all Toyota vehicles however dependent on your model, means it could come with NAV or more advanced multimedia features. Essentially the software is ordered specific to the vehicle VIN number. Hope this helps! Many thanks.

    2. I have a 16 plate Auris Hybrid and I am not impressed with the whole Touch 2 Go System. Ver. 6.7.owl 2016 v.1

      Miles swaps to Kilometers without any warning, Road map information is crap (Roads missing, wrong speed restriction information), It resets itself without any warning loosing any information input (Favorites, addresses, etc), Direction information recalculates too often, Just ahead information is inconsistent can be 10 feet or x amount of miles. and the list goes on.
      What i want to know if the program is open source can this software be removed and Tom Tom installed

      1. Hi Chris,
        Thanks for your post. The software is not open source unfortunately and we cannot/do not advise altering the software from the factory settings. It may be worth contacting your local Toyota dealer to report your concerns. Many thanks!

      2. And I’ve found it’s not easy to change back from kilometres to miles! You’d think it would be straightforward by doing so in Setup to change back to miles. Not so! Even after having changed to miles in Setup, 9 times out of 10 you still end up back to kilometres! The only foolproof way I’ve found of making miles “stick” is by switching off the ignition whilst still in Setup having just switched from kilometres to miles.

        How much longer have we all got to wait for an upgrade correcting all such reported problems.

        Come on Toyota – You CAN do better !

    3. I have an Avensis Excel from October 2015 and after the 6.7.0H update back in April, there are a series of issues with the Toyota Touch with Go Plus which make many features unfit for purpose. The unit as a whole is very slow in doing anything (The TNS 700 Satnav from 2007 in my previous Avensis was much better) and the “I’m working on it” message for 10 or 15 seconds each time you ask it do something is very annoying.

      My main complaint is with the USB function in the media player. Since the update, the voice recognition doesn’t work (it worked fine before the update), all I get is a message saying “the media device is syncing, please be patient” no matter how long I drive around. Just how long do I have to be patient?

      Using the Browse feature (dangerous while driving) and selecting an album to play, the first track will play for a few minutes then just freezes and the ignition needs to be turned off for it to resume, then for the same problem to occur again.

      Reading the comments on here, it is clear these are common problems and six months after the “upgrade” nothing seems to have been done to issue a fix. I expect better than this from Toyota. It is no good complaining to my dealer as they won’t be able to do anything. If it can’t be fixed quickly then Toyota need to provide a facility to go back to the earlier version of the software but retain the map updates, as at least that worked better than the current version. It is no good just adding more “bells and whistles” to the software if the hardware can’t handle it at a reasonable speed.

      Come on, Toyota, get your act together as the system as it stands is not fit for purpose.

  7. I posted to this blog about 13:00 yesterday but it still hasn’t appeared, yet there have been 2 posts today – why would this be?

    1. Hi Steven,
      We have been waiting on a reply from our technical team regarding your question. We are in the process of replying now. Thanks.

  8. I’ve updated the software last night after leaving it a few months, figuring all the problems would be fixed.
    I paid for the £99 care pack and it’s installed (eventually) and working, but I don’t see or hear speed camera warnings, nor see a POI for cameras. Am I missing something? I thought the “Cyclops Mobile Cameras” would actually show on screen, but both the fixed cameras (been in place for 10 years) I passed this morning didn’t show and I heard nothing.
    So have I missed a setting?

    Also, when in a poor data signal area, the Live traffic switches to RDS mode and then NEVER goes back to mobile data mode, unless I manually notice and switch it back.
    This usually happens as I find a lovely traffic jam and wonder why I wasn’t informed.
    I NEVER want to use RDS. I want to stay on Mobile data even when the signal drops out (as it’ll come back soon enough) & I don’t care about any data costs.

    How do I make this happen?
    If it can’t be set this way, then it’s a poor design.
    Also, I’m not paying £79 a year for Coyote as it’s not worth the money. I kind of think for a car over £20k Toyota should provide this as a standard app.

    1. Hi there,
      Thanks for your post. Coyote is a third part app which we allow use for on our Toyota systems. Coyote is a social speed camera reporting system that you need to have set on the split screen to see. If the camera POI is not on the map, then the camera is not on the national speed camera database, if there is no POI there will be no ‘beep’. Our technical team has not come across the not switching back concern, we have tested units and they all switch back as long as the phone has its hotspot on. If you still can’t get your system to work we would advise visiting your nearest dealer or Coyote’s customer services. They should be able to help further. Hope this helps! Many thanks.

  9. Hi, just updated to 6.7.0L last week and overall it’s a really good update, thanks! However there are still navigation and speed limit errors which I reported to Toyota nearly 2 years ago after I bought my car – any idea why these haven’t been corrected in the new maps please?

    Also with the old version you used to press the turn arrow to show the full turn-by-turn list and now this just speaks the next turn (like the ear button used to do). The only way I have found of displaying the full turn-by-turn list is through about 3 button presses which is obviously not as convenient! Am I missing something?

    Thanks
    Steven

    1. Hi Steven,
      Thanks for your post. We’re sorry for the delay in response, we were in talks with our technical team to resolve your issue. The technical department have suggested (if you haven’t already) report the issues to Here.com. You will be able to submit a change, Navteq (who supply our maps) will then drive the route and plan it for a future update. However, it takes 18 months to plot/plan and roads are done on a priority basis. If you do log your issue once something is fixed/mapped you will get a notification which means it will be on an update soon.

      With regards to the turn-by-turn list, it was found through customer feedback that the ‘speak next’ command was more useful so the turn by turn was moved to the 3 buttons.

      Hope this helps! Many thanks.

      1. Hi Ella,

        Thanks for your reply and sorry for chasing up – I didn’t realise you only approved the original questions when you were ready to publish a response!

        It does help but I’m still baffled. Are you saying that someone from Navteq has to physically get in a car and drive the route(s) with incorrect directions?!? Surely they have some way of simulating a journey in-house and using (say) Google Street View to check if the directions are correct?

        What about speed limit changes, surely these are available to Navteq without having to physically visit the road?

        I will visit Here.com again, I was directed to such a website 2 years ago but due to having some sort of problem with it, Toyota assured me that my reports had been submitted to Navteq on my behalf.

        I really don’t know which customers you spoke to regarding the turn-by-turn list, I use it constantly to see which route has been planned for me! You can easily SEE the next turn on-screen (e.g. turn left after 1 mile), so why you would need the lady to speak exactly the same thing is beyond my comprehension! Could you please query this decision with your development team? It now takes FOUR button presses (assuming split-screen, I counted!) to get to the same screen I could get to before with ONE press.

        Also I have a few other problems/queries please:

        1. Sometimes the ‘Continue/Cancel’ screen doesn’t disappear after an RDS traffic announcement finishes – this bug existed in the old software too.
        2. It seems I only have a one month trial of Coyote as I was informed last night this will expire on 31st August and costs £79 p.a. to renew (I won’t be!). Apparently though I have access to Cyclops Mobile Cameras for 3 years – please can you advise how I access this from Touch 2 with Go, or is it already included as part of the maps?

        I do like the auto-navigation function though, this seems to work really well 🙂

        Thanks in advance,
        Steven

        1. Hi Steven,
          We’ve spoken to our technical department for some more information, hence the slight delay on our response.

          A vehicle will drive the route as it needs to get the plotting GPS points. Google maps doesn’t have the same data unfortunately. The software Navteq use is more intricate and accurate.

          Speed limit changes are verified by customer notification via here.com with the local police force & council. Yes, correct, the route does not get driven, but it does get checked.

          The technical department have informed us that it is possible someone logged the issue on your behalf, however here.com is a very large community site and roads that get more reports are prioritised, not all make it into an update sadly.

          We also regret to inform you that the turn-by-turn list will not be changing back to the old format. The new and updated version is something we will continue to run and develop. We have passed on your feedback to our product team!

          With regards to Cylops, this is hidden software in the background and works behind the scenes. As long as the phone is connected for internet it will pull cameras from the Cylops database as well.

          We hope this has answered some of your queries. If you have any more questions please let us know. Many thanks and have a lovely weekend!

          1. Hi Ella,

            Thanks, and the same to yourself.

            Thanks for your latest reply. I have now registered with HERE Map Creator and reported the change of speed limit on one of the roads on my way home from work, as well as (hopefully) removing the old school which was knocked down and a new one built (hence the change of speed limit from 20 to 30 mph!). Can I also use this website to report incorrect directions/turns do you know?

            That’s very disappointing about the turn-by-turn list. Do you have some sort of online customer forum where I can contribute my opinions to design changes and report bugs in a more formal way?

            Speaking of bugs(!), as well as the ‘Continue/Cancel’ prompt I mentioned above, the traffic announcement volume I set doesn’t always get adhered to. For example during an RDS traffic announcement I set the TA volume to be 25. Next time I get a traffic announcement, it’s sometimes still set to 25, but more often than not it has reset itself to 20! Please can you report these two issues to your technical team, thanks.

            Thanks for the clarification regarding the Cyclops mobile cameras being hidden software. This certainly wasn’t obvious (to me anyway) so maybe your web team could make this clearer on the e-Store please?

            Thanks again
            Steven

          2. Hi Steven,
            Unfortunately, we don’t have an online forum but we do pass these comments onto our team. Please be assured that all the feedback you have given us has been noted. Many thanks!

  10. Hmm. Reading here the really bad state of the software, I’m thinking maybe I should cancel my Auris TS and go for a Laguna which I’ve mostly heard praise of from my colleague Tom.

    1. Hi Nicolas,
      We’re sorry to hear that you’re thinking of this. We’ll pass your feedback on to our team!

      1. I would have done the same thing, I’m stuck with a lousy media system now. Time Toyota took some notice! You don’t expect an upgrade to give worse than before, Apple excluded!

  11. I have just taken delivery of my new Prius Business edition Plus and am disappointed to find the camera beep is so low as to be indistinguishable unless volume is set to max, and the distance before a camera is ridiculously long. Plus it has to be set so loud that navigation instructions are in danger of melting the speakers. DAB text scrolling has stopped and usb music is now horrible. The dealer holds his hands up not knowing what to do. Does now one in the software team check their product before release? I trust these problems will be sorted swiftly.

    1. Hi Philip,
      Thanks for your post. Please provide your vehicle registration and more information regarding the USB music? We will consult the technical team with regards to the text scrolling. Many thanks.

      1. Sorted the music and text scrolling. Memory card was corrupt.However what about the speed camera warning? I have measured the distance from the warning to the cameras and at 30mph the satnav warns me at 600 yards distance. By the time you get to the camera you have forgotten about it some 40 seconds before. That is if you heard it! I am not the only person complaining about this, also dealers are wondering what is going on. Also isn’t Coyote included with the 3 years free apps ? It is telling me it will expire soon.

        1. Hi Philip,
          Thanks for your post. Unfortunately, we can’t alter the distance in which the sat-nav flares up the speed warning. However, you can increase the volume of directions/’beep’ in the settings. With regards to Coyote, this software comes with a 1 month free trial period and is then £79 per year after this. Hope this helps!

          1. Like Philip (and others) I too am having problems with the loudness of the speed camera beeps. Pray tell how “you can increase the volume of directions/”beep” in settings”. Whilst there would appear to be separate and independent controls for ‘media volume’ & ‘SatNav volume’ they are NOT as separate from each other as it would appear. For example – if you manage to get a reasonably sounding bleep from the SatNav but then subsequently turn the meda’s sound down : the bleep is practically non-existent. Likewise if you’ve got your SatNav instructions set at a comfortable volume and turn the Radio up for an interesting news item you’ve just heard (and there’s been lots lately!) you subsequently get blasted out by any future SatNav instructions.

            I appreciate that as is, there’s nothing one can currently do with the current setup with regard to when you get the ‘camera bleeps’ but if my last Prius could satisfactorily give bleeps at the right time (and twice) why can’t the new software do the same. Please fix.

            To get around this problem [sic] (though not perfectly) I shelled out the £79 you mention for the Coyote system, which in the circumstances I feel TOYOTA should have given users free-of-charge for 3-years. Shame after paying £79 – you do NOT even get a Coyote User Guide.

            You’ve no idea as to how frustrated Touch 2 with Go users are! Shame you’re (obviously ?) not given the cars to drive yourselves- then you’d know how fed up we all are.

            As are our local dealers who are as much in the dark as we are.

            Come on Toyota you can do better than this !

          2. Hi David,
            Thanks for your post. We understand your frustration surrounding this issue. Feedback that is posted within any of our social environments is passed on to the technical team and has been recognised as a growing issue.
            To increase the volume of your SatNav without increasing the volume of your media you have to do so when a route is planned and inputted. As the lady is giving an instruction- at that point using the steering wheel controls or head unit controls, increase the volume using the volume buttons.
            Once the lady stops talking if you increase the volume, this will not increase the SatNav volume- it will increase the media volume.
            Hope this helps! Many thanks.

          3. Same problems here and the sat nav freezes and after 20 mins resets and in Klm instead of miles per hour.
            Tried coyote and the cameras were very out of date IE M60 road works been there for the past 18months yet no warnings.
            On a plus note Siri works very well.

          4. This sounds like a complete cop out by Toyota. On the earlier media player the camera alert software gave two clear double beeps at a much more sensible distance, with good audio volume, so why is the present software so awful. Why are the developers being allowed to get away with releasing rubbish? When TomTom had a poor software update it was corrected within the month.
            If, as you say, turn up the volume for the camera beep (which is still difficult to distinguish) the navigation audio becomes intolerably loud if not capable of damaging the speakers! This is destroying what was complete faith in Toyota as manufacture that cares about its customers. I have had to revert to CamerAlert on my phone to make sure I don’t inadvertently stray over the speed limit, this is just not good enough from Toyota.

          5. Hi Philip,
            We really appreciate you getting in touch. We apologise for all the inconvenience caused and we will pass all of this information to our technical department. Unfortunately, at this moment in time all we can do is pass this on further for it to be looked into by another department. This is becoming a recurring complaint and therefore will be looked into in a high level of detail. Many thanks.

          6. I have a same issue with speed camera warning. It’s much too low. Can you tell how to increase volume in the settings. I can’t find a way.

          7. Hi Kari,
            Thanks for your post.
            To increase the volume of your SatNav without increasing the volume of your media you have to do so when a route is planned and inputted. As the lady is giving an instruction- at that point using the steering wheel controls or head unit controls, increase the volume using the volume buttons.
            Once the lady stops talking if you increase the volume, this will not increase the SatNav volume- it will increase the media volume.
            Hope this helps! Many thanks.

  12. iPhone / iPod connectivity is ‘really’ frustrating me now. Seems to have a complete mind of its own. For the most time, it will always defaults to the first track alphabetically, regardless of what I was listening to immediately before. Other times it will start playing a Podcast even though I may not have listened to that podcast recently.

    And then there’s the default radio – it will always default to FM although I always listen to DAB. I know its only a button push away, buy why can’t i set the default band.

    Finally, DAB Radio text is at lot worse since the upgrade – may show the info once initially, but then will not scroll tracks or other info it used to show.

    Pretty sure no dealer can sort these out; they seem inherent bugs that need to be resolved in the next release, which hopefully is weeks, not months away – as from reading this post and comments, there are plenty of niggly glitches in this release!

    1. Hi Adrian,
      Thanks for your post and feedback. We’re really sorry to hear you’re having problems and we will pass this information to our product team. We do try to provide the best quality systems to all of our customers and there will be more updates to come! Many thanks.

    2. I see David has shelled out for the Coyote App £79. I also thought that it might be a work around unfortunately, yes you get a double beep, but that is still nothing like the old warning, dam expensive, and you have to remember to turn it on. As it came as a free sampler I tried it, and I would not bother with it for free! As for £79 ! ………….. £$%&
      Your reply to Kari. The Navigation volume can be set in the Setup – General – Volume settings – Navigation Prompt Volume (Nav). 2 – 3 is normally loud enough. Though at that level you will not hear the Speed Camera Beep! Setting the volume as “She” speaks on the steering wheel controls is a bit hit and miss!

      1. Hi Philip,
        Thanks for your post. We would advise if you have further problems with this to contact customer relations as they will be able to have a 1-to-1 chat with you about issues you are facing. You can contact them here: 0344 701 6202. Many thanks.

      2. Yes Philip it is a bit of an effrontery to be asked to pay an extra £79 to help get around the extant problems of Touch 2 with Go. But Coyote does at least have a ‘loud beep’ and Coyote itself can even be adjusted, as required in its setup, to give a [constant] warning if you’re ‘over the limit’.

        By the way you don’t have to remember to turn it on – if in Touch 2 with Go’s setup – you set it as the app to auto-load!

        But where is the Coyote manual – I’m still waiting!

        1. Thanks David but at £79 I will not be renewing! Even if I can work out how to get it to auto-load. If I have to make sure the phone is connected to it I might as well use the CamerAlert app which is much more friendly and at £19.99 for three phone subscriptions much cheaper, and you get instructions.

  13. I am also having ridiculous issues with touch 2. It says I. No longer have a subscription on the display when in Estore shows I’m subscription to everything. It is terrible at the moment and very distracting.

    1. Hi Steve,
      Thanks for your post. After speaking with our technical team we would advise contacting your local dealer to check what is happening with your system. They should be able to assist you further and help fix the issue. You can find your nearest dealer here: https://www.toyota.co.uk/find-your-dealer. Many thanks.

  14. Same problem with mp3s on my 8 GB and 4 GB usb stick. Since the update my can not see my USB stick anymore. What can I do?

    I have only 150 MP3s in 8 folders

    1. Hi there,
      Thank you for your post. We have spoken with our technical team and they have advised that if the USB memory stick was working correctly prior to the update on this vehicle, a possible cause would be a defect with the USB memory stick. We would suggest, as a first step would be to try a different USB memory stick on your vehicle, or to try the current USB memory stick on another identical vehicle. This will prove if there is an issue with the USB memory stick or your vehicle. Hope this helps and if you have any other questions please let us know.

    2. Hi. I also experience problems with the 6.7 update. It does not have to do with thee USB stick. My system (rarely) freezes on the nav screen. When i play MP3 music, sometimes it plays the whole way from work to home and sometimes it stops after 20 seconds. Totally unpredictable. It has to be a software bug.

      1. I have the same problem with USB music on a new Auris with the latest software. I have tried new 16gb (and reformatted) drives to no avail. What I do not understand from all the comments is whether Toyota even recognise that problems exist. Have Toyota test engineers managed to reproduce the problems, or not? If they have, do they know how to fix them? If so, surely they can give an indication of how long it will take? If not, we should be informed a.s.a.p.

        1. Navigation / media systems are an afterthought for Toyota apparently, at least in Europe.
          Toyota sources from whoever is the cheapest I suppose (in this case a Harman – Panasonic mix).
          The US get a superior version with Mirrorlink.
          At least we (some of us) get 5years of free GPS updates and traffic, speed cameras etc.

  15. I got out of the ‘eStore update loop’ by installing Maps version 6.7.0 from a USB stick and then following a nerve-racking maps upgrade and another couple of trips around the eStore update loop – I ended up with eStore 1.0.193 which no longer loops. (For the eStore upgrade itself I had my iPhone 6S tethered to the Touch 2 system.)

    1. Hi David,
      Thank you for your post. We are glad you have managed to download 6.7.0 successfully. Thank you for sharing your feedback we will pass this to our product and technical teams. Many thanks.

    2. I downloaded and installed 6.7.0H on my Auris TS and although I see many improvements I have some weird problems.
      Sometimes the system gets slower and slower until it hangs completely. I have to restart the car to fix it.
      Also browsing through music sometimes is extremely slow.
      Also sometimes it takes ages to make a phone call and it randomly hangs.
      My best guess is the system has some memorty leak and runs out of memory after a while.

      I’m also missing some features I used to have:
      1) Now decent way to change the volume of the navigation voice
      2) No on screen button to switch between Day/Night
      3) No more SMS text message reading.

      I hope there will be a fix soon, because I 6.7.0H is very unstable at the moment.

      1. Hi Patrick,
        Thank you for your post. We would advise contacting our customer services team: po.st/DTEqmG. They will be able to advise you further. Many thanks.

  16. Hi, I’ve installed update 6.7.0.H on my Toyota Auris TS (2015). I always have an 128GB usb stick with mp3’s to play music in the car. However, since the update the music player randomly crashes. The only way to get it playing again is to power-down the car, remove the stick, start and insert the stick again. I’ve never experienced this behaviour with the previous software version. Besides updating nothing else has changed. Can you advise me how to resolve this, or inform me wether a new update is going to fix this issue?

    1. Hi David. Thanks for getting in touch. We’re sorry to hear you’re having issues with your Auris. Have you tried using a difference memory stick? Officially, we recommend using a 16gb stick to ensure compatibility. Furthermore, some high-end memory sticks have security encryption, which can cause also cause issues. It may be worth paying your local dealer a visit to see if they can spot anything first-hand, too. Thanks.

      1. Hi Michael, thanks very much for replying. I do however doubt whether the usb stick itself has anything to do witch it, as prior to updating I never experienced any problems. I’ll give another stick (16gb, Kingston) a go though. My dealer unfortunately has no know-how in these issues. I believe it is a software related issue, and maybe your developers could look into it?

        1. Hi David,
          Thank you for your reply. We will pass this to our technical team to look into further for you. Many thanks.

    2. I have also experienced this problem along with many others since the upgrade. The workaround is to reduce the number of tracks to below 1900. Toyota needs to look at this problem and issue a fix.

      1. Hi Gerry,
        Thank you for your post and guidance. We are sorry to hear you are experiencing problems too. Officially, we recommend using a 16GB stick to ensure compatibility. We will feed your comments back to our product team for future product reviews. Many thanks.

  17. I posted a comment on May 17th about a Sound Level problem I’m experiencing on the latest Touch 2 system. So far I’ve not see this posted. Did you receive my submission?

      1. I’ve recently upgraded my Prius Business Edition+ Touch 2 with Go to Maps 6.7.0WL and I’m now a bit perplexed concerning the weird interplay between the Media’s own Volume Level and the SatNav’s Volume Level, notwithstanding the fact that the latter has its own Sound Level in SETUP. Often even after all the Volumes are working fine and I turn down the Media Volume using the touch sensitive ‘- key’, the sound of the SatNav instructions can often just disappear altogether.

        An untouched Preset SatNav volume level also seems to vary depending on whether the Media is actually switched on or not!

        Also the ‘pathetic’ beep from the Speed Camera Alert can disappear too if the Media Volume is adjusted and one can only seem to have a decent alert if the SatNav’s Volume is set to a blaringly high level.

        Also [is it me in not having the SatNav settings correctly adjusted or] is it now a ‘feature’ that the Speed Camera Alert only beeps once – a few hundred feet away from the Camera. On my previous 3-year old Prius I used to get 2 nice & loud double-beeps at, say, a quarter of a mile away from the camera as well as from hundred feet away.

        I would love to hear what Toyota have to say about the volume control idiosyncrasies of the new Touch 2 with Go system and what other new Owners think about it !

        1. Hi David. Thanks for following up on this. We’ve had a technical issue with our blog comments, which has caused a delay in responding which we apologise for. In regards to your issues, have you taken your vehicle to your local dealer to ensure it is working properly? This would be an ideal place to start, and we encourage you to let us know how you get on. Thanks David.

        2. I’ve run the same upgrade (Map 6.7.0L) for my RAV4h Icon, and have found the same behaviour. I’m trying to make it reproducible, but there is some interaction/interference between the media and nav sound levels such that I’ve had to turn off any media if I wanted a sensible volume from the nav, or to mute the nav and rely on the map if I wanted to listen to my media at a sensible volume. Not a matter the dealer can fix, really, it is a “pure” software glitch that I guess will need 6.7.1 (smile)….

        3. Hi David. Just to let you know that we have passed this information on to our technical team, who are currently investigating. Thank you for making us aware of the issue.

          1. Hello,

            While we are in bug mode, there is a bug I have noticed on the DAB Text. If the Media is in Full screen (as opposed to split Nav/Media) the station Text (usually show name, current track/artist etc.) appears only briefly and then vanishes. Old (4.5.0) software used to have this permanently displayed. In split screen mode, it stays BUT is truncated as there is not enough space to display…shouldn’t it scroll (so maybe two separate bugs).

            Otherwise I am liking the new software!

          2. We’re glad you’re liking it Ian! We’ll pass on your feedback regarding the DAB text. Thank you for getting in touch with us.

          3. Thanks for agreeing to forward details of the strange & inconsistent behaviour of the various Sound Levels within the latest release of Toyota Touch 2 with Go. I’ve already been in touch with my local dealer, however, they’ve so far had very little experience with 6.7.0 let alone with its idiosyncrasies. Indeed, they tend to leave the ‘SatNav’ systems to a peripatetic expert who only visits various dealerships on an infrequent basis.

            And I have to agree with Lester that because of the irreproducible nature of this problem it is “not a matter the dealer can fix” on an otherwise normally functioning Touch 2 system.

            I’ve just learnt that this problem is also prevalent in a Touch 2 with Go Plus system in an Auris Hybrid delivered to a friend of mine at the end of March. Ideally he’d like to drive around with the Media Volume normally set to zero but with the Traffic Announcements set to a reasonable volume. Unfortunately such a configuration often not only mutes the SatNav’s directions but also the insignificant “beeps” from the Speed Camera alerts.

          4. Thanks for the extra information David. As we said, this is something we’re looking into. Watch this space!

        4. Oh yes, this is driving me crazy. This and the whole “can’t read music from either USB or Bluetooth most of the time”. Oh, and when every 3 weeks my car forgets where I live and work, or my Toyota Online login and password, yeah, that too.

    1. You are not alone George! Strange my post to Paul’s comments of 17/05/16, left nearly 7 days ago was not published. I wonder why Totota/Charlotte does this?

      1. Hi Michael. We do apologise but we’ve recently had a technical issue with the blog comments, which may explain why your post has not appeared yet. We’re working through it as we speak, and hope you understand!

  18. I upgraded the software but now the sat nav loses its position. When I a stationary the map slowly rotates if this happens whilst moving it messes up the directions. It was working 100% prior to the upgrade is there a way to hard reset the system and reinstall the software? Thanks

  19. With the new 6.7.0L Map update, does anyone know how to repeat the audible navigational instruction at will? Under the 4.4.1W version you had to press the “ear icon” to repeat navigation instructions.

    Also does any one know how to move the cursor to the middle of a word to edit, rather than being forced to edit from the last character of the word you are trying to edit by deleting backwards.

    1. First one had me confused 🙂
      The icon which is shown on the map as the next turn diagram in the bottom left? Touch that and it repeats the last instruction.. Actually works well once you realise 😀

      Second one, nope but I would appreciate knowing too – I don’t think you can tap the screen to do it which is a shame.

      1. Hi Ian,
        Thank you for your post. We have spoken with our technical team and they have advised that there is an arrow on the keyboard once typing which will allow you to move to cursor to anywhere in the word without deleting letters. Hope this helps a little further and if you have any further questions please let us know.

        1. Hi Charlotte,

          Unfortunately the only arrow is a “backspace” arrow which deletes the characters; there is no other arrow to move left/right without deleting.

          1. Hi Ian,
            Thank you for your post. Please accept our apologies for the confusion. After speaking with our technical team again it would seem that this option is unavailable at the moment. However we will feed your comments back to our product department for future product reviews. Many thanks.

        2. using the “arrow on the keyboard once typing which will allow you to move to cursor to anywhere” DOES NOT WORK AS DESCRIBED – TRIED OUT but not working!

          1. Hi Michael,
            Thank you for your post. Please accept our apologies for the confusion. After speaking with our technical team again it would seem that this option is unavailable at the moment. However we will feed your comments back to our product department for future product reviews. Many thanks.

  20. Hi,

    I have a 2015 Rav 4 Business Edition with Touch & Go. I am confused about what should be available when. My software is 4.4.1WL and Map ID 2014 v3.

    Will the free software update be available shortly? Also, my car is just over 6 months old; do I get a free map upgrade as well, and if so when will this be available?
    Thanks

    1. Hi Adrian,
      Thank you for you post. We would advise contacting our customer services team: po.st/DTEqmG. They will be able to advise you further. Many thanks.

  21. I’ve just installed the 6.7.0L update on my Rav4 (Touch 2 with go). The update does make the whole interface more friendly and adds a number of useful features including Siri Eyes Free. Installation ran smoothly. Please could you publish a comprehensive manual on the web as there which includes some of the key Apps,

    1. Hi Rodger,
      Thank you for your post. We will speak with our product department about publishing a manual online. Many thanks.

    2. Roger! Where did you manage to find it? I’ve been watching this blog everyday for a clue. Mine keeps crashing and my local garage aren’t helpful… Much obliged. 2016 Auris Excel by the way. Regards John

      1. Hi John.no bought the Map Care package for £99 and the software update its part of that. I got that because I wanted to keep the subscriptions for live traffic and speed 📷 up to date for three years

    3. Hi Rodger. We are looking to buy a RAV4 Hybrid business plus edition however are getting mixed views as to whether siri eyes free works on the standard touch 2 with go or whether it needs to be the touch 2 with go plus. Is yours the standard touch 2 with go and if so what features of siri eyes free you can use?

      Thanks
      Iain

    1. Hi Dan,
      Thank you for your post. As this is a modification to your car we would advise speaking with the manufacturer of your cameras. Many thanks.

      1. It is app (not camera) included in last software update for Touch & GO 2. I have 3 year subscription for this app and now I want to install it to car unit. But how?

        1. Hi Dan,
          Thank you for your quick reply. We would advise visiting your local Toyota Dealer who will be able to provide you with a hands on demonstration. Many thanks.

        2. Dan, it’s actual a license for the service rather than a specific App that you install – in the same way the TomTom traffic works. If you have 6.7.0 and you bought the 3 year services, you have it and can select/deselect in the Nav options (Use Internet camera database or something like that). Of course you need an internet connection for this to work.

          Also note that the Google Search and TomTom Places now appear after you search for a POI and you can choose to search them from the results screen, rather than going into an App to search then selecting a result to Navigate – there’s a few places where they have grouped like functions and cleaned up the interface but like you I thought at first I was missing things.

  22. This is beyond a joke! Why is the update still not in the updates section? I even paid the stupid £99 3yr map service to try and get it and it’s still not there! Why will you not allow me to update it?

    1. Hi Jordan,
      Thank you for your post. We would advise contacting our Customer Services: po.st/DTEqmG stating your car, registration and multimedia system details and they will be able to help you. Many thanks.

  23. My 2016 Prius shipped with Software Version 4.4.1WH, which appears to be newer than the one on the eStore. However I don’t have a bunch of the promised features (Siri eyes-free?), and it’s incredibly buggy. Opening eStore prompts to update it, which I do, then end up in an infinite update loop where it thinks it hasn’t been updated.

    1. Hi Simon,
      Thank you for your post and feedback. In order for us to recreate the problem we would advise contacting our Customer Services: po.st/DTEqmG stating login details, and if possible a screen shot of where the process is creating an error? This will help us to diagnose the issue you’re having. Hope this helps a little further and if you have any other questions please let us know.

      1. I tried that – I even sent them a full video of it happening. They responded by telling me to try things I’d already tried (and detailed in my email to them).

        So, next steps? My local Toyota dealer doesn’t know what to do here either, so there’s no point in suggesting that.

      2. Hi, Since installing update eStore continually says there is an update available which runs though fine. The update message then reappears continuously. (See Simon 25/4/16 ” Opening eStore prompts to update it, which I do, then end up in an infinite update loop where it thinks it hasn’t been updated.”)

        1. Hi Peter,
          Thank you for your post and feedback. We apologise for the issues you are encountering. We would advise contacting our Customer Services: po.st/DTEqmG stating your issues, login details, and if possible a screen shot of where the process is creating an error? This will help us to diagnose the issue you’re having. Hope this helps a little further and if you have any other questions please let us know.

        2. Hello
          I get exactly the same issue with e-store. Basically it says an update is available, downloads the files, authenticates the download, installs the update, and finallyvconfirms the install was correctly installed. The next time e-store is started it goes through exactly the same sequence. Several reports of the same problem should be enough for Toyota to check for software bugs without needing to refer the problem to customer services and dealers

          1. Hi Rodger,
            Thank you for your post and feedback. In order for us to recreate the problem we would advise contacting our Customer Services: po.st/DTEqmG stating login details, and if possible a screen shot of where the process is creating an error? This will help us to diagnose the issue you’re having. Hope this helps a little further and if you have any other questions please let us know.

    2. Hi Simon, I’m in the same boat as you with the estore loop, Tap eStore, choose yes to upgrade, yes to upgrade, install goes successfully, open eStore and prompted to upgrade again.

      Have tried various, including removing all personal info (closest to “factory default” that I could find), and updating eStore via USB which I’ve failed to get working at all.

      Waiting for a response from the “contact us” page that’s been posted above so frequently.

  24. Hi, I would like to use combo offer of 3years map updates:

    “However, you can benefit from a special offer, which includes map update 6.7.0L with 3 years of free map updates and 3 years free online connected services, for the price of a normal map update. Select the Combo Offer ‘3 Yr MapCare & Services’ now to take full advantage of this limited time offer.”

    But when i click offer link in customers portal 6.7.0L versions description i get error:

    “There has been an error. Please try again later.”

    Is there any posibility to buy such bundle?

    1. Hi there,
      Thank you for your post and feedback. In order for us to recreate the problem we would advise contacting our Customer Services: po.st/DTEqmG stating login details, and if possible a screen shot of where the process is creating an error? This will help us to diagnose the issue you’re having. Hope this helps a little further and if you have any other questions please let us know.

  25. Hello,

    I bought the Map care services inc Map update today – there is no download link? It shows in my Purchases (along with the other apps) but just no download link on any of them. When I downloaded other updates I had a “Download to USB” button. Just not there!

    1. I’ve also just seen my emails and it looks like a problem with the webpage when was trying to click the Buy Now button means I’ve bought it eight times! Help! Is there a number I can call to speak to someone and get this sorted out quickly?

      1. Hi Simon,
        Thank you for your post and feedback. We are sorry to hear of your issues and we would advise contacting our Customer Services: po.st/DTEqmG. Hope this helps a little further and if you have any other questions please let us know.

    2. Hi Ian,
      Thank you for your post. We are very sorry to hear of your issues. We would recommend contacting our Customer Service department: po.st/DTEqmG or on 0344 701 6202. Keep us updated with your progress and we hope this helps a little further.

      1. Thanks – the Download to USB button appeared last night along with the activation code so I was able to download and install…still have customer services looking at the multiple purchases issue, but Software is installed and working.

        Where do we send suggestions about the software? I’m still discovering and playing with it but couple things I noticed. One is the circle around the arrow on the sat nav – it’s way to thick. Be nice to be able to adjust the icon or switch off the circle all together.

        If there is a place I can send my ideas to, I’d be only too welcome to share constructively 🙂 must say though things are laid out much more logically now.

        1. Hi Ian,
          Thank you for your reply. We are glad you have managed to successfully download the update. We will be happy for pass your comments onto our product team for future product reviews. Hope this helps and if you have any other questions please let us know.

  26. Morning
    I am just about to take delivery of a 2016 Land Cruiser icon
    Can I assume that the update will be loaded and ready to go on delivery ?

    1. Hi Keith,
      Thank you for your post. We have passed this to our product team and will let you know as soon as we have an answer. Many thanks.

  27. Only update I’ve found was Update 4.3.0L
    Is this the correct update ? I’m assuming it’s a free update, as there are also other ones

    1. Eran – have you registered on the site and registered your car? If you go to that page and you are not logged in I only saw the 4.3 free update.

  28. What’s difference between “Update” and “Map Update” on your e-store website.
    Because I am presuming that the “Update” which is free, (and so it should be) would be an update to the app/software controlling/operating the navigational system; whilst “Map Update” should be an optional buyable software for those interested in actual map update/extension/augmentation (whether in Europe, Asia, or anywhere else for that matter).

    My issue is that I am happy with my current pre-installed 4.4.1WL version UK map and do not see the need to fork out an exorbitant over £100 for an extended/augmented map that I do not need.
    Just like any map update with contemporary map suppliers like TOMTOM, would voluntarily (rather than compulsorily offer). Unless of course update to the whole navigational system is intertwined/intergerated with the actual map update – which would be considered mischievous, cunning, if not exhortational on the part of Toyota.

    What I am hoping should happen is to be provided with a free navigational operating software update (contrasted with a map update) to my current map version, so it can navigate correctly, and fix my current problem described below:

    I have a March 2016 Rav4 Business edition, and hence expect the Satnav to be working comparatively as any Satnav on the market. But I am really frustrated with the working of my Satnav as the change-response time of the “arrow indicating the turn direction”, “the guidance route”, and “the current position” graphics is not real time, not dynamic, too slow, hence one ends up missing one’s turn and exits, especially at roundabouts. This makes the Satnav almost useless if one is to wholly depend on the graphics at turns/bends/roundabouts, if there is no audible guidance!!

    Please can you look into this, and advice of a fix for it. Has any one else raised this point before?

    Thanks, awaiting your detailed reply.

    1. Hi Michael,
      Thank you for your post and feedback. We are sorry to hear of your issues and we would advise contacting our Customer Services: po.st/DTEqmG. Hope this helps a little further and if you have any other questions please let us know.

    1. Hi Michael,
      Thank you for your post. The update is now available on the My Toyota Portal. Many thanks.

      1. As my car is newly bought – in March 2016, am I covered with a 3 year Map care or not? If I am, would I be entitled to a FREE OF CHARGE 6.7.0L map update?

        1. Hi Michael,
          Thank you for your post. We have spoken with our product team and due to your vehicle being ordered before the change was implemented this will not be covered. The 6.7.0 update will provide you with 3 years of free map updates. Hope this helps and if you have any other questions please let us know.

          1. Hi Charlotte, we ordered our new Prius on 4th March 2016, and took delivery on the 15th (yes, it was the showroom model). Given that the new Touch and Go was announced as being available on 1st March, could we ask our dealer to have that installed as a complimentary update, please? I think there was an earlier suggestion in your reply to a similar enquiry that this would be viewed sympathetically. Many thanks!

          2. Hi Lester,
            Thank you for your post. We would advise contacting our customer relations team here: po.st/DTEqmG. Many thanks.

  29. Help with Satellite Navigation –

    I have a March 2016 Rav4 Business edition, and hence expect the Satnav to be working comparatively as any Satnav on the market. But I am really frustrated with the working of my Satnav as the change-response time of the “arrow indicating the turn direction”, “the guidance route”, and “the current position” graphics is not real time, not dynamic, too slow, hence one ends up missing one’s turn and exits, especially at roundabouts. This makes the Satnav almost useless if one is to wholly depend on the graphics at turns/bends/roundabouts, if there is no audible guidance!!

    Please can you look into this, and advice of a fix for it. Has any one else raised this point before?

    Thanks, awaiting your detailed reply.

    1. Hi Michael,
      Thank you for your post. We have spoken with our technical team and they have advised visiting your local Toyota dealer where a visual inspection can be performed to understand these issues further. Your local Toyota Dealer can be found here: https://www.toyota.co.uk/find-your-dealer.json. We have also fed your comments back to our product department for future product reviews. Many thanks.

  30. For Charlotte. Left a question this afternoon, but no sign of it now on the Blog. You replied to Chris (I think and suggested getting the update from the portal. This is my question “Which part of the portal Charlotte? I’ve looked at the E-store but can’t identify a major software upgrade. Is there a reference number or description? Thanks.”
    I’ve checked again on the portal, but I cannot find a reference to a major update. What is the size of this download? My dealer was reluctant to update to 4.5.0H due to bandwidth and cost issues, and I dare say this update is larger?

    1. I see my question is on the blog now. It wasn’t there when I looked before SFAIK. Is there an issue with Safari on Mac?

    2. Hi John,
      Thank you for your post. Just to keep you updated we are investigating your query and will let you know as soon as we have an answer. Many thanks.

      1. Yes, it would appear so. However, 6.7.0H appears in the map section, not the software update. Sometimes it would help if the designers of these sites had to use them first.
        BTW, I’ve downloaded 6.7.0H (part of the 3 year update coverage for T&G2 plus) but for some reason it won’t load. Matter now referred to CS.

        1. Hi there,
          Thank you for your post. We hope your issue is resolved as soon as possible. Please keep us updated on your progress. Many thanks.

          1. An update. We use an iMac, and and despite many attempts, no success with the transfer of data to the head unit. Decided therefore to use BootCamp to run Windows on my iMac.

            Downloaded the file referenced by CS, onto a freshly formatted USB stick, processed all through Windows. Inserted into Auris.

            Success!

            With a few hiccups, the process took about 50 minutes. Had to re-insert the Activation code from my last download as the code in the link read 1111-2222-3333-4444 and wasn’t accepted.

            So we are now on 6.7.0WH with map 2016v1.

            Hope this might help. Perhaps the technical staff could consider whether Apple Mac users could be accommodated?

          2. Hi there,
            Thank you for your post. We are sorry for the difficulties you have experienced but we are pleased you have managed to update your system. We will feed your comments back to our product team for future product reviews. Many thanks.

  31. I checked my Toyota account and I see this update is costing >100 EUR (I am from Poland). Is this update free or not? Thank you

    1. Hi Pawel,
      Thank you for your post. We would advise contacting Toyota Poland. Many thanks.

    1. Hi Chris,
      Thank you for your post. The update can be downloaded by your local Toyota Dealer or through the My Toyota portal. Hope this helps and if you have any other questions please let us know.

      1. Which part of the portal Charlotte? I’ve looked at the E-store but can’t identify a major software upgrade. Is there a reference number or description? Thanks.

      2. Is it correct that the update costs 119€ also if I have the touch2 go plus (v4.5.0h) which should have 3 years of free map updates included?

        1. Hi Stefano,
          Thank you for your post. We would advise contacting our Customer Services team: po.st/DTEqmG stating your car, registration and multimedia system details and they will be able to help you further. Many thanks.

      1. Hi Chris,
        Thank you for your post and apologies for the late reply. We have spoken with our team responsible for the site and unfortunately this is still unavailable due to ongoing problems. We are working as hard as possible to rectify this issue and will keep you updated with the progress. As an alternative you are able to contact mytoyota@toyota.co.uk along with your car and multimedia system details. Hope this helps further, many thanks.

    1. Hi Paul,
      Thank you for your post. This will be available on your 2012 Hilux Invincible with Touch 2 and Go. Many thanks.

      1. Hi Chris,
        Thank you for your post. The update can be downloaded by your local Toyota Dealer or through the My Toyota portal. Hope this helps and if you have any other questions please let us know.

        1. Hi Charlotte

          My dealer has asked me to down load it myself as he hasn’t got enough bandwidth to download it so I need to know how to do it please. 2015 Auris Excel registered in September. Thanking you! John Rutter

          1. Hi John,
            Thank you for your post. We have just sent you a quick message about this. Many thanks.

    1. Hi there,
      Thank you for your post. We can confirm that the update will be available 15 April. Many thanks.

    1. Hi Gethin,
      Thank you for your post. We can confirm that the update will be available 15 April. Many thanks.

    1. Hi Paolo,
      Thank you for your post. We would advise visiting your local Toyota Dealer where they will be able to update your system. Hope this helps and if you have any other questions please let us know.

      1. Would have thought that was a little difficult, as local dealers are not in possession of the update yet. At least according to the reply given earlier:

        “LLS March 21, 2016 at 11:49
        Hi Luke,
        Thank you for your post. We can confirm that there will be an update coming this May. When we have more details on this update we will let you know. Many thanks.”

        Any firm news on the update and how to access it? I’ve been waiting for the chance to get mine sorted for some time.

  32. Will there be more apps down loadable in future ?
    I know the upgrade system can read normal messages but who uses sms nowadays?
    What we need is a whatsapp functionally!
    Nice they thought about iphone users,but what about Android?
    Will the system,finally be able to speak out street names,motorway exits and the following directions as I expect modern navigation systems to do so ?

    1. Hi Carsten,
      Thank you for your post. We will feed your comments to our product department for future product reviews. Please keep an eye on our blog for all the latest news and features. Hope this helps and if you have any other questions please let us know.

  33. Hi there, is the update still expected to be released in April and can you confirm if it will be free. Thanks

    1. Hi Luke,
      Thank you for your post. We can confirm that there will be an update coming this May. When we have more details on this update we will let you know. Many thanks.

      1. Hi Chalotte

        Could you confirm the date this update will be available for download, I was originally told it was going to be April, now you’re say May?

        1. Hi Colin,
          Thank you for your post. Release dates for updates can be subject to change. However, we can now confirm that the update will be available 15 April. Many thanks.

          1. Hi Colin,
            Thank you for your reply. You have now contacted Customer Relations and raised a case we will respond once investigated please. Many thanks.

          2. Hi. I was quite excited about this update, then I saw the new interface and to be honest, I’m thinking that this is a joke. Seriously, it’s 2016 and Toyota comes out with such obsolete graphics and style?

          3. Hi Roberto,
            Thank you for your post. We will feed your comments to our product department for future product reviews. Many thanks.

        1. Unfortunately not, Roberto. The software update includes a large number of improvements which are linked to the navigation system, connectivity and voice recognition; functionalities which are not available on the non-navigation systems. Thanks.

          1. No changes to phone interface?
            I hoped for at least case insensitive searching in contacts (with both name and surname) 🙁

  34. I forgot to mention, Coyote is also telling me it expires tomorrow. I thought it was free for 1st year? Could be wrong, but it’s insistent.

  35. Been having a problem keeping “traffic over Internet” selected and it keeps reverting to Traffic over TMC. Booked to go back to Dealer on 23rd, so hoping they install the upgrade.
    Also its crashed twice and set me back to KM/H and I have to bounce through KM/L and then to MPG to get it back. I can’t go straight to MPG as it says it’s done it, but then just stays on KM/H.
    Here’s hoping. (2016 Auris – 1 month old)

    1. Hi Si. Thanks for getting in touch to let us know about this. We apologise for the glitches you are experiencing. We hope your dealer can sort these our for you. Please let us know how you get on. Thanks.

      1. Well, it crashed again this morning and set me back to KPH.
        I tried to update as it’s the 15th and seemed to get into an “estore update is available – install – installed – estore update is available – repeat” loop.
        I’ll try it again later.

        1. Hi Si,
          Thank you for your post. Unfortunately we will have to raise this with our technical team next week, therefore will only be able to provide a response next week. Many thanks.

          1. Just to say I’m still unable to update estore update with the same looping error as before.
            I also cannot download the update to USB to install that way as it says “You’ve already purchased” when I try to add it to basket.
            Also on the portal, I’m seeing a charge for the system update of £99 for Map Update 6.7.0L & 3Yr MapCare & Services.
            I thought this was a free upgrade for current owners?

          2. Hi Simon,
            Thank you for your post. We would advise contacting our Customer Services: po.st/DTEqmG stating your car, registration and multimedia system details and they will be able to help you. Many thanks.

          3. I bought my Rav4 Business edition in March 2016. Would it have automatically come with a 3Yr Map Care? If so would that give me a FREE ENTITLEMENT to the 6.7.0 map update?

        2. Hi. I’m also having the same issue on estore and seem to be stuck on a loop of update available , installed , verified and then the same again

          1. Hi Andrew,
            Thank you for your post. We would advise contacting our Customer Services team: po.st/DTEqmG stating your car, registration and multimedia system details and they will be able to help you. Many thanks.

          2. Did you get to the bottom of this, Andrew? I’m seeing the same thing on my 2016 Prius.

    2. 2 Years later and still there is a problem with “keeping “traffic over Internet” selected and it keeps reverting to Traffic over TMC”. Yaris hybrid 2017 with last maps update, I’m going crazy :(((((

  36. Great news. Will this update correct the long standing oversight of the Apple iPhones not being fully supported?

    1. Hi Justin. Thanks for your comment. Please provide us with more detail about the issues you are referring to and we’ll do our best to answer. Thanks.

      1. Hi Matt. Further detail. I purchased a new Rav4 hybrid, with Touch and Go, on Friday. I have an iPhone6s. I accept that the text message function does not work due to Apple encryption protocols on Messaging. However, I was extremely disappointed to find out that none of the internet functionality works according to my supplying dealer (funny they did not mention this before handover and all functions worked perfectly in my GT86). I have since configured the personal hotspot functions on the iPhone to tether the car. However, using the Bluetooth link I am not able to browse music on my iPhone. This is a rather large impediment to using the system and worked fine on earlier versions of Touch (GT86).

        Really not impressed that Toyota have not designed the system to be compatible with the most widely used/sold phone model in the world.

        1. Hi Justin,
          Thank you for your post. We will feed your comments to our product team for future product reviews. Many thanks.

    1. Thanks for your question. You can either take your car to your local dealer, who will carry out the upgrade for you, or download and install the upgrade yourself via the MyToyota portal, here: po.st/2wtJXK.

      1. will this update also be free. I am collecting my 2016 Yaris Icon with touch2 with Go next week. Will it have the update already on there

        1. Hi Gethin. We expect this update to be available in April. Please check with your dealer that you have free map updates, and they will be able to arrange an update when it becomes available. Thank you.

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