What are Toyota Auris owners saying about the car?


We’ve rounded-up a selection of owner reviews for the Toyota Auris range from leading motoring review sites, to help you to determine whether it’s the car for you.


Owner/username: Mark LV
Variant: 1.8-litre Hybrid Icon
Rating: Four stars

“You will not get better mpg from any petrol car, and with this car you also get zero road tax and a low insurance group. This car also makes sense for drivers who look for reliability – in the first seven months of ownership the car has performed flawlessly.”

Auris interior


What Car?

Owner: Richard McKenzie
Variant: 1.8-litre Hybrid Icon
Rating: Five stars

“I spent a considerable amount of time test driving new vehicles in this class (Mazda 3, Seat Leon and Kia C’eed).

“Whilst I have only had the vehicle for two weeks it has been a revelation! It is an absolute joy to drive (have been mostly around town) and very comfortable for driver and passengers. The fuel economy is already seriously ahead of the Mazda 2 that it replaced and I even had a refund on my insurance (yearly for £225!). Add to this no road tax and already the savings are adding up.

“I have also been surprised at the looks that I have been getting from other drivers. Perhaps because I opted for white which, when clean, looks very stylish
I now find myself a great advocate for hybrid technology.”


Owner: Paul Udale
Variant: 1.6-litre V-matic Excel
Rating: Four stars

“This is my first Toyota and I was attracted to the styling of this car and Toyota’s reputation for reliability.

“Plus points are the levels of equipment on this Excel model, leather seats (which are seriously comfortable on a long journey), keyless entry, iPod connection, bluetooth and more (all feature).

“If you want to be different from the Focus/Golf/Astra crowd, then give the Auris a go, you won’t be disappointed…”

Owner: Harry Barker
Variant: 1.8-litre Hybrid Excel
Rating: Four stars

“I bought a new Auris Hybrid Excel a few weeks ago. I am delighted with the economy and it is easy to achieve well over 60mpg on a typical town to town drive over 10 miles with mixed motoring conditions including faster stretches and town driving.

“The car is fitted with all the goodies – I will now not be able to buy another car that does not have a rear view camera.”



Owner/username: nannysam
Variant: 1.8-litre Hybrid Excel
Rating: Five stars

“My main reason for purchase was that I wanted a good-looking hybrid car with all the bells & whistles and my Auris has given me all of that.

“The hybrid gives amazing miles per gallon, and no road tax or congestion charge make it a very economical car to run. It also feels good to know that I am helping the environment by running on electric a lot of the time.

“It is lovely to drive and feels more like gliding on air! It is quick to respond when required – I have no problem reaching high speeds on the motorway.

“Overall the car is better than I expected and I am really happy with it. It is also British built, so I feel good knowing I have helped our economy!”

ATS hybrid

Where next?

Further information about the Auris range is available on the designated section of the Toyota UK website. Fancy a test drive? Leave a comment below and we’ll be in touch shortly.

See also:

Toyota Auris review

10 reasons to try the Toyota Auris 

By Eliott Farr

Comments (30)

  1. I have 15 plate Audi’s excel estate and the radio volume keeps lowering,its still in warranty but have been told it will co.st me £150 for an update,does this not come under warranty

    1. Hi John,

      Thanks for getting in touch We would advise contacting your local Toyota centre who will be able to investigate whether this is a warranty issue. If you have already done this and are not happy with the outcome, we would suggest contacting our customer relations team to discuss this further. In the meantime you could try contacting our Multimedia team who may be able to advise further and provide a solution to this, you can find contact details here: http://fal.cn/iGGu.


  2. Hi, I have a Toyota Auris hybrid icon model (2014/15 model) and wanted to know if the dipped headlights are covered under the Toyota 5 year warranty?

    1. Hi Sudhir,
      Thanks for getting in touch. We can confirm that the headlamp itself is covered for manufacturing defect for the duration of the warranty period. However, bulbs are covered for the first 12 months only. Hope this helps.

  3. I must say the one huge disappointment of my new 2017 auris tss hybrid is the multimedia panel.
    bad functionality. no hebrew support. no nav%go. no voice support (in english).
    definitely will not renew leasing contract for this one.

    1. Hi Yanay,
      Thank you for your comment. Are you based in the UK because our voice guidance should be in English? With regards to changing languages, if you have purchased the Auris in the UK/Europe, those languages are set for the European only. If you are outside of Europe, we cannot offer support and would recommend contacting Toyota in your region.
      Hope this helps.

    1. Hi Steve,
      If you feel as though there is an issue with your Auris, we would have to suggest visiting your local Centre to get it checked. As we are unable to see your vehicle, we’re unable to diagnose what the issue is.

  4. Hi there,
    I’m looking at buying a secondhand Auris Touring Sports hybrid Excel model (2013-2015). Can you tell what full leather seat options were available in this time? Was it just the light grey ‘Tamura’ or did you offer a black full leather option?

    1. Hi Duncan,
      We’ve spoken with our product team and they have advised that, from what they can see on the launch brochures the only interior available for the Excel grade was Alacantra trim (dark grey) with black leather inserts. We hope this helps!

  5. The one dismally poor feature on an otherwise excellent car – the most pathetic horn I have ever heard. A feeble “peep” to a marauding HGV about to sideswipe me does NOT do the job. Japanese cars are notorious for feeble horns, but the standard horn on the (British built!) Auris has reached a new low.

    1. Not just the horn…lots of things about this auris is poor design…. And not only auris …look at the new highly advertised
      c-hr….most unfriendly and ugly interior dashboard….I think the design and specifications are specially for the British market….where we want every thing but cheap… TOYOTA Japan is better than TOYOTA Britain.

  6. HI Elland
    I still standby for what I said..further more the lighting in my Auris Excel I find not bright enough for our roads. When it rains the wet roads eats the lights and one can not see clearly. Secondly the beam of the lights are not wide enough to see the kerb on the side . I have seen the lighting on the competition. ..like Nissan and now Kia. ..lot more superior. …Toyota is still behind in consumer consultation.

    1. Hi there,
      There could possibly be an issue with the lights on your car. We would advise taking your car to a dealer for examination. If you explain the issue they may be able to help! Many thanks.

  7. I’ve been driving a 2013 Auris Hybrid for a year and love it.

    Amazingly I only drove it at night for the first time this week at which point I was shocked at the lack of nearside illumination from the dipped headlight (especially when turning left, as I couldn’t see the pavement to the left of the road I was turning in to!).

    I found several forums with posts from other Auris owners who had the same concerns about poor headlight illumination.

    One forum mentioned a vehicle recall for a potential headlight defect on Toyota Auris vehicles produced from 01/10/2012 to 31/05/2015.
    This defect would appear to match the lack of nearside illumination I have noticed in my vehicle.

    The recall is mentioned here: *UNABLE TO PUBLISH EXTERNAL LINKS*

    Despite that announcement, and the issue I experienced this week, when I checked my VRM on your recall checker it says no recall due.

    Can you advise?


    1. Hi Anton,
      Thanks for getting in touch. We would advise contacting our customer relations team regarding this issue! The team will be able to fully advise you on the situation and help address the issues you’re facing. You can contact them here via telephone: 0344 701 6202 OR email: https://www.toyota.co.uk/contact-us/email-us. Hope this helps and you get this sorted! 🙂

          1. You really did!

            My local dealer called me on Wednesday. My car went in yesterday & had two new headlights fitted under warranty.

            I did a test drive late last night. On pitch black roads with no streetlights I thought I was in a totally different car. The light to the sides (particularly the left/nearside) is SO much better now!

            Thanks again 🙂

  8. I was a keen Toyota driver until I bough Auris Excel. It changed my about Toyota. As soon as I get good price I will sell it and buy a Skoda. At least I will get value for money.

      1. Hi Elland. ..from where can I start….first of all salesmen in the showroom are eager to make you sign on doted line so that they get commission on the sale. VERY IMPORTANT a salesman should point out pros and cons to a customer so that the customer can make up his mind.Point not. ..I was shocked to learn that when I rang the showroom in Brentford to find out what size were my tyres were…..answer was SORRY WE DON’T HAVE THAT INFORMATION. …what a pathetic answer ..since I bought THE CAT FROM NEW AND WITH STANDARD SPEC….and if you going to tell me that he was right. ….then I will say YOU ARE NO DIFFERENT. …because the bill of sales have all these information. …this is just starting of our communication
        Girish katbamna

        1. Hi there,
          Thanks for your post. Have you spoken to our customer relations team regarding this issue?

  9. I love the look of the new Auris, however I drive long enough distances which is something that hybrids don’t excel at and the 1.4 diesel doesn’t quite have enough power and lacks cruise control. It strikes me as somewhat ironic that Auris models are built with the 2.0 d4d engine in the UK in LHD and exported, however the option to have this engine isn’t available here! My old Auris will soldier on in the meantime.

  10. HI Ive just bought a new my14 auris hybrid,and ordered the spare wheel and tools as a factory option, as the car doesn’t come with a spare as standard,however the prius t spirit we bought at the same time comes with a factory fitted spare wheel?.The car was delivered with the spare wheel properly bolted to the floor,under the rear carpet but ,theres no foam around the wheel,and hence it creates a hump back bridge affair in the middle of the boot floor, and as such isn’t what I would expect of a 22,000 pound motorcar.whatever you sit on top of the spare wheel falls over, then shooping etc disappears under the carpet and hugs the spare wheel.
    Ive looked in the manual and it clearly shows a polystyrene affair around the wheel.
    Ive checked with the parts department and they were clueless to a fix,and apparently im the first person to complain about this.
    My salesman is on the case,and im awaiting a reply next week.I just find it odd when you spend the extra cash on the spare wheel and jack kit, it isn’t fully integrated into the rest of the car properly.

    1. Dear Mr Smith
      Thank you for your post.
      We do appreciate your feedback regarding your new Toyota Auris Hybrid and Prius T Spirit and the provision of spare wheels.
      Not all our models will have a space saver spare wheel fitted as standard and for those that come with a tyre repair kit we are careful to list this on our vehicle specification. The Toyota Auris hybrid has a tyre repair kit fitted as standard but for those owners who prefer the provision of a spare wheel then we provide a space saver spare wheel as an accessory item. Because we arrange and source accessory items locally it does mean that this specification can vary from that shown in the vehicle handbook. Finally, we are aware that due to the battery location in the Auris hybrid, the space saver spare wheel does not fit flush to the floor and does protrude into the boot floor space. We accept this is not an ideal situation and any potential purchaser should be made aware of this fact prior to ordering.
      We hope that this does help clarify the matter further for you but please let us know if you have any other questions.

  11. The Mother-in-law is very happy with her old style Auris Hybrid but is due to change end of this year. However she does not like the design of the new Auris saying it is too low down. She is a pensioner and does not like change but my Son, who is a Toyota salesman will have his work cut out. He did however get her converted from Vauxhall!

    Yaris owner.

    1. Hi Mr Walters,

      Thanks for getting in touch with us. The old style Auris Hybrid is a great car but the new model is so much more refined not to mention more efficient. Your Mother-in-law must have very finely tuned eyes because she is correct in saying that the car is lower. In fact the new Auris is 56mm lower than the old model. The front seat height has also been reduced even more in an effort to create a more engaging driving position than the old model. Maybe the new Auris is not the right car for your Mother-in-law but we still suggest she gives it a go just to be sure!

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